David Thodey

TELSTRA EXCHANGE|Author Profile

Total Posts: 6

Last Post
02 Jul 2010

Chief Executive Officer
Telstra
BA
http://exchange.telstra.com.au
David Thodey became Telstra's Chief Executive Officer on 19 May 2009, announcing a strategy of market differentiation and a renewed focus on customer service and satisfaction.

Before joining Telstra, David was Chief Executive Officer of IBM Australia/New Zealand and previously held several senior executive positions in marketing and sales with IBM across the Asia Pacific.

David was born in Perth and is currently the Chairman of Basketball Australia. He holds a Bachelor of Arts in Anthropology and English from Victoria University in New Zealand. David attended the Kellogg Post-Graduate School General Management Program at Northwestern University in Chicago.

Calls to Telstra customer service and complaints lines now free

02 Jul 2010

Author: David Thodey.
In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers.

132 Comments »Filed under:corporate, customer service, customers, free calls, news, Telstra CEO, thinking, trends

Posted in Telstra Now

That’s a change: Telstra’s new customer service initiatives

27 May 2010

Author: David Thodey.
Today I’m announcing new initiatives to improve the way we serve you, our customers.

As you know, one of our key priorities is to improve customer service and satisfaction. Over the past year we’ve had formal feedback programs and listened to more than 700,000 Australians – both customers of Telstra and of our competitors – who have told us how they’d like service to improve.

374 Comments »Filed under:business, corporate, customer service, customers, news, Telstra CEO, thinking

Posted in View Point

The mobile Internet revolution

19 May 2010

Author: David Thodey.
Just as the mobile phone changed the way we communicate, the mobile Internet is fundamentally changing the way we access information and the kind of information we access.