Latest Posts
Calls to Telstra customer service and complaints lines now free
Author: David Thodey.
In another new customer service initiative, Telstra will make nearly 50 million service and support calls free of charge for Telstra customers.

That’s a change: Telstra’s new customer service initiatives
Author: David Thodey.
Today I’m announcing new initiatives to improve the way we serve you, our customers.
As you know, one of our key priorities is to improve customer service and satisfaction. Over the past year we’ve had formal feedback programs and listened to more than 700,000 Australians – both customers of Telstra and of our competitors – who have told us how they’d like service to improve.

The mobile Internet revolution
Author: David Thodey.
Just as the mobile phone changed the way we communicate, the mobile Internet is fundamentally changing the way we access information and the kind of information we access.

Previous Posts












