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19 Oct 2012
- Executive Director
- Business Improvement
- Cathy Aston is the Executive Director Business Improvement in Telstra’s Business Support & Improvement business unit. She is responsible for driving improvements in customer experience, productivity, process simplification and the future ways of working.
Her leadership experience is in the telecommunications industry covering finance, sales, marketing, strategy, business development and operational roles.
Previous leadership roles include Executive Director, Telstra Business; Finance Director for Telstra International (based in Hong Kong); Chief Executive Officer/Managing Director, Mobitel (Telstra's former mobiles joint venture in Sri Lanka) and Regional Director, Asia South (based in New Delhi).
19 Oct 2012
Author: Cathy Aston.
One thing is certain. The way we work today won’t be how we work tomorrow. Technology is evolving rapidly, customer expectations are growing and by 2020, there will be five generations in the workforce. These factors provide a perfect opportunity to review the way we work.
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