Arkesh Patel

• Acting Team Leader Social Media & Outbound
• Telstra Consumer and Country wide
• I started working with Telstra back in September 2008 and have enjoyed my journey ever since. I started out on the phones and then moved into the emails and live chat space.
  
  I have always enjoyed taking responsibility and gladly took up all the opportunities that came my way in my efforts to move forward in this space. I was first given the opportunity to lead email, phone, and live chat teams.
  
  I originally started with the Social Media team as a consultant and that was the best time I have ever had working as a consultant. The satisfaction of helping out the customer and case managing the enquiries are the biggest motivators in this space.
  
  In the last three months I have been appointed the role of leading this team and I must admit, this has been by far the biggest challenge in my career so far…

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