TELSTRA EXCHANGE|Contact us

Telstra Exchange is managed by the Public Policy & Communications division of Telstra Corporation Limited.

For all enquiries related to Telstra Exchange, please use the form below to send us an email.

Customer support

  • If you need help with a Telstra service please visit the Telstra Online Help Centre for customer service contacts and tips for most common problems.
  • You can also get help fast via Twitter by tweeting @Telstra or @BigpondTeam
  • If our service has not met your expectations, or you have a concern with Telstra, please let us know using the Telstra customer complaints form.
  • 13 2200  Residential Fixed & Mobile Enquiries
    13 2203  Residential Faults
    13POND (13 7663)  BigPond Internet Enquiries
    13 2000  Telstra Business Fixed, Mobile & Internet Enquiries
    13 2999  Telstra Business Faults
    1800 068 424  Disability Enquiry Hotline – Voice Calls
    1800 808 981  Disability Enquiry Hotline – TTY Calls

Shareholder support

Sponsorship inquiries


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