TELSTRA EXCHANGE|Author List
I started working with Telstra back in September 2008 and have enjoyed my journey ever since. I started out on the phones and then moved into the emails and live chat space.
I have always enjoyed taking responsibility and gladly took up all the opportunities that came my way in my efforts to move forward in this space. I was first given the opportunity to lead email, phone, and live chat teams.
I originally started with the Social Media team as a consultant and that was the best time I have ever had working as a consultant. The satisfaction of helping out the customer and case managing the enquiries are the biggest motivators in this space.
In the last three months I have been appointed the role of leading this team and I must admit, this has been by far the biggest challenge in my career so far…
First and foremost I consider myself a parent, of 2 beautiful boys, and husband before I label myself by my job title which is Technical Account Manger. Essentially I work to live and my family comes first.
I have been in the IT industry for 12 years and my current job requires me to be at customer sites all over Sydney while having some flexibility to work from home. This being the case having a mobile phone with internet access is an essential tool.
My first smart phone was a HTC TyTNII before finally jumping on to the iPhone band wagon with a 3GS. Since then our house has another 3GS, for my wife, and a new iPad. I love my gadgets and technology as we have more computers than people in our house!
Michael Patterson has over ten years experience in the telecommunications industry returning to Tasmania in 2006 after working within Telstra’s corporate headquarters between 2000 - 2006 in Sydney.
Michael has seen many developments in the industry including the first ADSL trials in Launceston and the expansion of Telstra’s mobile networks across Australia.
Michael is currently Area General Manager for Telstra in Tasmania and works closely with Telstra’s team to deliver world class communications to Tasmanians.
Adrian Perillo is the Group Manager for SEM and Websites at Sensis. He has over 13 years professional digital experience and has been plugged into the internet since it was commercialised 17 years ago.
He spent nine years as a consultant with PricewaterhouseCoopers and has spent the past four years at Sensis working across Strategy and Product Development. In his spare time he runs four blogs, three Twitter accounts, two YouTube channels and two Facebook Pages. And he has never forgotten to buy his mum a present for Mother’s Day. You can follow Adrian on Twitter at @axp
Jane is Telstra’s General Counsel, Intellectual Property. Jane’s IP team manages Telstra’s Trade Mark, Patent and Design Portfolios and provides strategic IP legal advice to Telstra’s Australian businesses, and its overseas subsidiaries and partners.
Jane has led Telstra’s submissions to the Australian government and other bodies and on a wide range of IP matters over many years, including the IP Chapter of the Australia/US Free Trade Agreement; Trade Mark Protection in Top Level Domains (gTLDs); Online copyright enforcement; Patent and Trade Mark Attorney Privilege; IP Chapters in FTAs; IP issues & the NBN; Copyright (Digital Agenda Act/Safe Harbours/Fair Use) and IP Australia’s ‘Raising the Bar’ Patent and Trade Mark Practice Reforms.
Jane has authored and co-authored a number of IP papers and regularly speaks at conferences on IP issues. Jane is a legal practitioner and registered Trade Mark Attorney. She’s a member of the Australian Institute of Patent and Trade Mark Attorneys and the Intellectual Property Society of Australia and New Zealand. She is a former appointee to the federal government’s Advisory Council on Intellectual Property (ACIP) and a past president of the Australian industry IP body, AMPICTA.
Jane is a mentor in the Melbourne Law School and mentoring program and co-ordinates Telstra Legal Services’ community contribution projects.
Between 1989 and 2005, Matt worked with 'at risk' young people and their families conducting a range of outdoor wilderness experiences focussed on life skills and personal growth.
After working for a number of national and state-wide youth organisations, at age 24, Matt founded the Typo Station youth project in 1993 (now named Evolve) where he was CEO for eleven years.
Matt has received a number of awards including:
Sir Weary Dunlop 'Young Australian of the Year' Extraordinary Achievement Award, 1996.
Rotary International - Paul Harris Fellow, 2003.
Leadership Victoria – (Fellows) Community Leader of the Year, 2004.
With post graduate qualifications in Family and Systems Therapy, Matt has operated his own business as a Therapist for a number of years, specialising in work with highly challenging and vulnerable families and workplace environments.
Since 2002, Matt has been a board member of the Telstra Foundation a national philanthropic organisation supporting children and young people.
Matt has also worked for the Victorian Department of Planning and Community Development in a role that brokered partnerships between state government and local communities.
From 2008, Matt has worked as a business consultant for Mach 2 Consulting, mainly on projects that combine economic and community benefits. This work involves working with the business, government and community sectors on strategic planning, feasibility studies, organisational development, facilitation work and leadership programs.
In early 2012, Matt established a consulting business named Social Enterprises Unlimited. This business focuses on the role of social enterprises and entrepreneurship in helping not-for-profit organisations build the capacity of their social programs whilst supporting the corporate sector to develop culturally driven projects that demonstrate Corporate Social Responsibility.
Matt and his wife Gina live in Beechworth (N.E Victoria) with their young children and are owner/operators of ‘1860 Luxury Accommodation’. In 2008, ‘1860’ was voted by Travel and Leisure magazine as one of the top 50 places to stay worldwide.
Gaby Phipps is an Online Communications Specialist in Telstra’s Employee Communications and Digital Media team.
She spends the majority of her work days providing information in the form of news articles and multimedia to Telstra people.
The rest of her time she spends getting addicted to reality TV shows, trying to learn to cook, thinking about going to the gym, and continuing the search for the perfect pizza.
Originally a marketing graduate from RMIT, Gaby has spent her career working in online communications and event management.
Well where to start? My name is Andy; Gen Y Nerd, gentleman, scholar, philosopher and storyteller. Ok maybe not so much the last few but one is capable of many things when inspired and inspiration my friends, is why I decided to get into blogging.
My aspirations will be to write about experiences that have affected, inspired or enlightened me in my everyday life, in the hopes that it may do the same to you.
Now the formalities: I am currently a proud 2012 Telstra IT Graduate. I graduated from RMIT with a Bachelor of Information Technology majoring in System administration. I like to think I am open-minded, fun loving and a somewhat quirky person.
One of my life goals is to become a modern renaissance man and one of my greatest fears is never having an original thought. I am interested in many things however some of my current hobbies include amateur photography, PC hobbyist, E-sports and relaxing.
David is responsible for the planning, technology, delivery and optimization of Telstra’s fixed and data access networks which include the capacity and area planning and technology management for all elements of the narrowband voice, broadband access, broadband service and wideband business services across the length and breadth of Australia.
In a career in the telecommunications industry and Telstra spanning over 38 years, David has had assignments in many fields including field engineering, construction, network planning, process and knowledge management. More recently he led the Integrated Network Planning group with responsibilities for the capacity planning, forecasting and investment in the national fixed network and international transmission network.
David is also Chairman of Heritage Telstra, a cross business committee vested with the responsibility of maintaining and leveraging Telstra's vast historical collection and Program Director for South Brisbane Exchange Fibre Modernisation.
David has a Bachelor of Engineering (Hons) from the University of Adelaide.
A member of the Device Management & Operations team within Telstra Mobile, David leads the Device Experience team where is he and his team are responsible for defining user experience across the Telstra range of mobile and emerging devices.
Prior to joining Telstra, David worked at Hutchison 3G where he led the design team for the 3 Skypephone and multi award winning INQ1 handset from INQ Mobile and has also worked for several other global operators including Orange and Vodafone.
David has been leading design efforts for Telstra, Sensis, and many other companies including Canon, BHP, Ericsson, since the late 90’s. His background is in Human Computer Interaction, Psychology, and Software Development. He can cut code, configure networks and wire you up for an EEG; but prefers to draw pretty pictures instead.
His manager would like him to start the day at 8am, but understands how important lazy breakfasts and lots of coffee are for some people.
What gets him out of bed each morning is the idea of creating something that’s going to make other people’s lives easier or better.
After acting on a passion to make a difference in the world, Sarah recently joined Thankyou Water as Public Relations and Communications Manager. In this role, she is primarily responsible for the organisation’s media relations, social media and stakeholder communications.
Previously, Sarah worked in external communications and event management at GM Holden. At Holden, she was involved in the execution of new product launches and played a key part in several significant automotive industry announcements.
Currently studying Communications majoring in Public Relations at Monash University, Sarah enjoys reading and writing in her spare time - whenever she’s not on Facebook, Twitter or Instagram.
Leigh is the former web producer for Telstra Exchange, the blog you're reading right now.
Former Group Managing Director – Public Policy and Communications
Born in Scotland (to two psychiatric nurses), Krishna Rajendram is based in Melbourne in a Project Delivery Team within Telstra Operations. Prior to joining Telstra, Krishna worked for various national FMCG and third-sector organisations.
Coupled with this professional experience, Krishna also has extensive experience in volunteer first aid; experiences which have ranged from teaching first aid to controlling first aid deployment across large-scale incidents (eg: 2009 Victorian Bushfires, various dance/rave events and ultra marathons).
Passionate about customer service, Krishna is (worryingly) proud of his 15 years of service as a part-time 'check-out chump', a job he juggled whilst working full time. He is also a budding photographer who is slowly learning how to cook (when he doesn't mix red-wine vinaigrette for red wine itself). That aside, Krishna loves to travel and is slowly putting together the pieces of his next epic journey around the globe.
Krishna holds a Bachelor of Information Systems, and Master's Degrees in Business Administration and Commerce.