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10 Jul 2012
By Leigh Price
Jul
10
2012

HOW TO: stop unwelcome and nuisance phone calls

How-to-blog-header-orange

Nuisance and prank calls can be a serious annoyance if they continue over a long period. We know that these calls can sometimes be quite distressing, so we’ve set up a dedicated Unwelcome Calls team to help you stop the calls in these situations.

Hang up calls

These are calls where you hear the caller put the receiver down, followed by the busy tone, as soon as you answer the call.

Silence, hoax, obscene or abusive calls

These are calls where the caller holds the line open with silence or speaks in an abusive or obscene manner and does not hang up.

To clear the line on your fixed phone service, replace the receiver and do not pick it up for 5 minutes. This will enable you to call out.

Malicious or life threatening calls

Of course, if you’ve received a malicious call threatening your life, you should immediately contact the police by calling 000.

In other situations, our specialist Unwelcome Calls team can help with a number of situations. Find out more detailed information here.

They’re trained to help with everything from basic advice and practical steps on how to stop calls, to liaising with the police to trace calls when necessary. You can request a callback from our Unwelcome Calls team by completing our online form, or by calling 13 2200 and saying “unwelcome calls”.

If you’re receiving unwanted telemarketing calls, you might also be interested in joining the Do Not Call Register. This is a service run by the Government and will add your mobile or home phone number to a blacklist, meaning that you won’t receive unsolicited marketing calls. It only takes a few minutes to join the Do Not Call Register online.

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Posts: 21

272 Comments

  1. sean says:

    Well I just read all the comments, it seems futile to contact telstra!
    WHY can’t TELSTRA do something about these calls instead of placing all the onus on the victims of THEIR service?
    With their computing power they must be able to “see” the flow of traffic from auto dialers etc?

    • Tony says:

      Telstra won’t do anything about nuisance calls for the simple reason, they are getting paid for them.
      It’s my belief Telstra and Optus are selling Phone numbers to overseas companies.
      I can’t see why it is’nt possible to block incoming overseas calls. If something is’nt possible, it means someone’s getting paid.

    • Jonno says:

      We got a truecall blocker because we got never-ending calls from computer diallers at kids dinner time. Contacted Telstra about it but they couldn’t help or offer anything. We got the truecall a month ago and it’s stopped everything. Family ring straight through, but the charities and sales mob get stopped.

      Doesn’t work on a mobile, and they don’t have any way of stopping the calls on a mobile, but it’s brilliant on the home phone.

      • Robyn says:

        How did you get it please? I have had enough. I am constantly getting them every evening about 15 a night!

        Would really appreciate knowing how to get this true blocker,

        Thanks,
        Robyn

      • Debbie says:

        What is a truelocal blocker? I’m having an issue with one person of unknown id

      • JK says:

        Jonno I have the TrueCaller app on my iPhone. It’s free although may be different to TrueCall but it works a treat! :)

    • Jamie (Editor) says:

      Hi Sean, I’m sorry you feel it’s futile to contact us, I hope I can help. You can block numbers individually using the instructions above, or you can check out our Smart Controls solution for mobiles, which will help with this matter.

  2. Briony says:

    Telstra is really frustrating! I don’t understand how in the year 2014 they say they don’t have the means to be able to stop these stupid calls.

    We tried everything and ended up changing our phone number but guess what…yep the calls started again. So the only thing left to do is turn the ringer off our phone so we don’t hear it ring anymore…so now we are stuck paying for a home phone that no one can ring us on!

    The international callers and Telstra win :-(

    • jenny says:

      We have a caller id telephone and I don’t answer the main one “Private Overseas” just pick it up and put it back down. You are correct though, in this day and age it should be sorted. If we can block certain spammers from our computers, why can’t Telstra block certain numbers from coming through their exchange? Too hard basket like most things.

  3. Margaret says:

    I get a call a day from a movile number. Hangs up as soon as i answer. I try to call ba k and it goes to voice mail that says the mailbox is full. I checked on reverse phone look up and it says the number belongs to whelN strata management. I rang them. They say its not their number. So i block the. Caller on my phone. Now i get messages saying they cAlled but didnot leAve a message! Driving me crazy! Nearly as much as typing this on my phone.

  4. Megan says:

    Overseas private number rings approx between 800pm and 900pm every night for the past 2 weeks I have rang 132200 today but they have told me I can’t do anything about this. I have small children who are in bed at these time it’s annoying

  5. Johan says:

    Really poor performance from Telstra.
    Should they wonder why people leave their service?
    They have squandered so much money in overseas investment schemes that have turned to shite.
    You want to be able to do something about nuisance calls and there’s no support whatsoever.

    Poor! Poor!Poor! Poor!Poor! Poor!Poor! Poor!Poor! Poor!Poor!

  6. Paul Szilard says:

    On my mobile Samsung Galaxy Note 3, I have defined both Block by time and Block by Numbers to give me peace during the night. I allow Favourites (e.g. parents).

    On my land-line, I have installed a Fritz! Box modem, which is also a VoIP interface and set it to block. You can use Google to find out more about Fritz! Box and your mobile phone settings.

    Hope this helps a bit.

  7. Robert Dowling says:

    Can’t we get the service similar to in the US, you dail *77 wait for response message then hang up. This stops all unidentified numbers from ringing. Is it that Testra does not want to stop these calls as they miss out on income plus nearly all my unwanted calls ( call centres) are for renewing Testra services.

  8. Rachel says:

    We have been receiving overseas private number calls for some months now which when answered, simply are silent for approx 5 seconds and then hang up. Over the past week, these calls have escalated, starting from 2pm each day and calling approximately every half an hour until 6 or 7 at night. Surely this is harassment.

  9. Kate says:

    I agree that more services should be put in place to block certain calls from coming through. It’s the 21st century afterall, and all telephony is now digital. A friend of mine was also getting very regular calls during the day where the other end would just hang up after about 5 seconds. It got so annoying and nothing was done about, so he saw himself forced to cancel the phone line and get a new number.

  10. David says:

    An indian lady called tonight at 23:45 Aus time, trying to sign me up for a Telstra T Box. I have her first name and recorded the conversation. We are on the DO NOT CALL register with 3 young children, but obviously Telstra employs some telesales sweat shop who do not adhere to the concept. Very poor, Telstra you should be ashamed.

  11. MICHAEL says:

    Hi we are being bothered by constant calls from people offering alternative phone plans to telstra and telling us that you telstra has authorized for them to contact us. Today i have had 15 calls and we are in our 70s and cannot take this rubbish any more. We are supposed to be a silent listing ?

    Can you please advise us if you can help us.

    Thank you Michael

    • Hi Michael,

      That sounds incredibly annoying!

      I’d recommend calling our Unwelcome calls team, who will be able to advise what the best course of action is. Call 13 2200 and saying “unwelcome calls.”

      Thanks,
      Jamie

      • Dianne says:

        Rang 13 2200 twice today, first call had a wait time of 16 mins and the second in excess of 20 mins. I just want to block 02 80157675 as I have repeatedly requested they remove me from their call database and still receive 3+ calls sometimes for days on end. Cannot register on the DND list as this is also a business line. How do I block this specific number ?

  12. Briony says:

    Hi Michael,

    from experience the unwelcome calls team won’t be able to do anything to help. Telstra themselves are unable to do anything to stop these annoying calls…we tried calling them…nothing, we tried blocking all international calls…nothing, we tried hanging up on them, yelling at them, not answering the phone…everything we could think of and they still rang and Telstra keep telling us that there is nothing they can do.

    We ended up changing our phone number which was highly inconvenient but stopped the calls for a little while and then they started again so the only way we have managed to stop them is to turn the ringer off on our home phone and only use it to ring out.

  13. Karen says:

    All week receiving calls from “Telstra” advising they are about to disconnect our internet! Asking a few questions makes them hang up -- however if you have a few minutes go along with their requests ( whilst not actually doing it!) pretending to be stupid when they ask you what’s on the screen and have your husband say next to you “you can hang up now we have the trace!” They do give you a bit of verbal abuse but it is very funny, perhaps they don’t like having their time wasted -- tried calling unwanted calls they were busy, didn’t give the option for call back and from reading the above posts they are unable to help anyway! We’ll see if they try again!

  14. Matt says:

    Given that I have zero reason to receive calls from India, why can’t Telstra disable all calls from this country to my phone???

    My wife and I no longer answer our home phone and rely on our answering machine to filter calls.

    The DNCR is BS… Telstra should be doing more to protect its customers.

    • Hi Matt,

      While it’s not possible to block incoming international calls from a particular country, if the number is displayed (see steps to obtain in blog), then you can set up Call Forwarding Selected Caller. This will allow you to not accept the call for that particular number. I hope this helps.

      Thanks, Jamie

    • Matt says:

      Yes it can be done, Telstra choose not to do it. I have between 1-3 scam calls a day. These scammers are pretending to work for Telstra in most instances.

      Your sollution does not work because the scammers are using VOIP. What is your sollution for this?

      Also, is there a device i could purchase to filter/block calls from India?

  15. Phillip Scott says:

    I have serious back injury so joined the Do Not Call Register and still keep getting unsolicited calls which is driving me insane. The help is useless and to me looks like telstra has no intention of trying to stop these overseas call centres ignoring rules, no doubt they get money from these call centres to continue to keep lines open. Their solution was for me to limit my phone service and block overseas calls which is pathetic cop out. I was told by one person I spoke to in telstra even said is no point trying to track number as a lot go through a relay number provided by local carriers and get around the overseas number block anyway. I also cant accept Telstras excuse no way to identify these centres because the shear number of calls been made will stand out with minimal effort or investigation.

    • Hi Phillip,

      I can assure you that Telstra is not taking money to keep the lines open. Please call our Unwelcome calls team, who will be able to advise what the best course of action is. Call 13 2200 and saying “unwelcome calls.”

      Thanks,
      Jamie

      • Kleia says:

        What about SELLING phone numbers to international operators?

        You’re wasting your life working for this corporation. I hope you realize that.

  16. Jo says:

    Telstra needs to seriously look at the people from overseas who they are allowing to divert their overseas calls through 02 and 03 numbers. This problem of nuisance calls seems to have more than tripled this year (2014).
    Why should Australians have to put up with this rubbish? It is interfering with our private and business lives.
    This is one of the annoying callers 02 94810783

    • Jamie (Editor) says:

      Hi Jo, I’m sorry to hear that you’re frustrated! If you have the number of the nuisance call, you can actually block it using the instructions in the blog above. Alternatively, you can block certain numbers and unknown numbers on mobiles using Smart Controls if you’re a Telstra customer. I hope this helps! :)

  17. Lauren says:

    We are on the do not all Register,we have had 4 calls in 24 hours stating they are ringing about our computer,all Indian voices,last night was 9.15.p.m.
    We had one saying they wanted to query a $700 purchase on my Visa card,sorry guys,no visa,bloody pests.

  18. Steve says:

    Jamie (Editor) says:
    12 Mar 2014 at 1:10 pm
    Hi ___________,

    I can assure you that Telstra is not taking money to keep the lines open. Please call our Unwelcome calls team, who will be able to advise what the best course of action is. Call 13 2200 and saying “unwelcome calls.”

    Thanks,
    Jamie

    Jamie,

    you are kidding us about ringing 132200 right ? We get 6 to 7 calls day and night. Taking up phone time etc. Can’t switch phone off as we have school age children.

    Telling these people to stop doesn’t help.

    As mentioned in these comments, call blocking won’t work.

    If you’re the “Editor” then perhaps enlighten all here with a point by point editorial regards what action myself and the others with complaints and questions can do without us having to ring 132200 and wait for a response.

    You try ringing that number.

    Isn’t this what a written forum is all about. This is a Telstra information website and you can’t answer the questions.

    Steve

  19. Marie says:

    My son has an intervention order out against an unstable ex girlfriend who did all sorts of crazy things to him ( that I won’t go into here)
    Ever since I get hang up calls several times a day and calls from mobiles. The hang up calls are all private caller and so I don’t know who they are from. The mobile numbers I am fairly certain are coming from family and friends of the ex girlfriend. Qld no’s and Sydney no’s too. The intervention order applies to both of his phones both home and mobile but the police aren’t interested. It’s so unfair, if the roles were reversed my son would get charged. If it’s a woman, well there’s a different set of rules. He’s changed his mobile number so it targets my mobile. I’ve had enough!

    • Jamie (Editor) says:

      That sounds like a terrible situation — please call the police if you get any sort of malicious phone calls!

  20. Marea Foster says:

    Jamie,
    Can you suggest WHY we get these overseas calls that don’t speak, just pause and then hang up? Some that we have had had ‘heavy breathing’ or just say ‘hello’ and hang up. Testra put a block on my phone and advised they were all from overseas call centres using VOIP.
    I don’t understand why they do this. What’s in it for them? I can only imagine its retaliation for not responding to those ‘Windows’ or Microsoft calls with Indian callers who want to sell you software to stop your computer crashing.

  21. Marea says:

    I have read all the instructions on Telstra’s page on how to avoid the calls -- of course.
    I would still be interested in your speculations about the calls. Or anybody else’s thoughts.

  22. Mark says:

    I repeat what I said months ago.
    Only answer your land line phone on the 5th ring.
    The overseas telemarketers hang up if you don’t answer in 4 rings.
    Simple. Works every time for me.

    • Enrico says:

      Hello,

      MArk not trying to cut you down here, just offer what I have found.

      I’ve rarely seen call centers hang up after x rings.

      Infact in most cases they wait until it goes to voicemail.
      You see a ringing phone costs them nothing.
      They are not paying for the call.
      Nor is there a person waiting on the other side for you to pick up.
      So given it does not cost them, then it does not make business sense from their point of view that they would give up on a ringing phone.

      I however see a small number of call centers doing it, with more advanced systems that know they are calling a number which is more likely to have a voicemail box on it. they would know this from previous calls.

      Then the downsides of the 4 ring approach are:
      1) If you DO have voicemail you are only giving yourself one ring to answer in time.

      2) Or even worse its a friend with a private number who will hangup knowing you have that voicemail box too, but they just don’t want to leave a message.

      The above issues are not a problem with the way MHQ is designed.
      I think what we need to realize is these calls are jut like email spam. They will never go away.

      And the main two solutions you have to solving this is:
      1) Alot of manual work and time spent.
      OR
      2) Get a SPAM filter and save your precious time.

    • Marea says:

      Mark, yes I found that about the 5th ring it cut out -- but recently they just let it keep ringing. Now I leave it to the answer machine, and when that kicks in, then they disengage. So in other words, the 5th ring doesn’t seem to work any more.

      Enrico good luck with your device. At this point I will tough it out and see if we can overcome it other ways. I think its very disappointing that Telstra have so little to offer. They seem to know what’s happening, and why, but obviously can’t discuss it.

  23. Mark says:

    I don’t have voice mail, so phone keeps ringing until the caller hangs up. In my experience its 4 rings. FWIW.

  24. Michael says:

    We are getting 3 or 4 calls a day from India, claiming to be ringing from Telstra, telling us that there is a problem with our Telstra internet connection. We don’t have a Telstra internet connection connection. When we tell them this and ring off, we then get a call threatening us with disconnecting our (non existent) Telstra internet connection; OR, we get another call telling us that we have a problem with our Windows computer -- we don’t have a Windows computer, we have a perfectly working Mac.

    We are on the no junk call register and receive charity calls but do NOT expect to have to put up with harassing calls purporting to come from Telstra.

    Why can’t Telstra stop this harassment?

    • Jamie (Editor) says:

      Hi Michael,

      It actually sounds like someone is trying to scam you. Please don’t give away any of your personal information when someone calls through and always call companies back on their official numbers (including us!) if you feel like something is amiss.

      In regards to blocking these types of calls, you may be interested in exploring our Smart Controls solution, which can block unknown numbers on mobile service if you’re a Telstra customer. I hope this helps!

      Thanks,
      Jamie

  25. Phillip Scott says:

    Marea a lot of call centers now use automatic dialing systems and only connect to a live operator when we answer. If there are no operators free it will then switch to a message like goodbye or hello. It saves them time but wastes even more of our time.

  26. Robert Shea says:

    Hi I’m wondering if the silent phone option for $2.93/month will stop all telemarketers and charity calls?

    • Hi Robert,

      You may receive them for a little bit if they have your number on file. However, they should purge you from their list as soon as you mention you’re on the register. You can find out more on the Do Not Call Register website.

      • Lyn says:

        Our number’s been on the Do Not Call Register for many months and we tell these scammers we’re on it but it doesn’t make any difference. They phone us every day and every evening, claiming to be from Telstra, threatening to disconnect our internet. They become very abusive at times. Obviously, being on the Do Not Call Register is no deterrent to them.

    • Paul says:

      Does not work. I have a private/silent number and just received a call from some telemarketer.

      They were saying that I was receiving this call because I am with Telstra and that all Telstra and Optus customers are receiving these special deal offers.

      They said they were a Melbourne company, (can not remember the name) and that I will be getting cheaper calls and all this garbage.

      I said that “I am on a contract and I wont change”.

      They just kept on talking like I didn’t even exist.

      They knew I was with Telstra and they even knew my postcode and phone number, (which is supposedly private and silent).

      I asked how they got the number and they just kept on with their dribbling sales tactics and didn’t even explain.

      The Indian bloke then said, “hold on” and within 1/2 a second I was talking to an Indian woman who proceeded to continue with the scam.

      They don’t stop talking long enough to interrupt them and even if you do, then they just keep on with their dribble.

      What annoys me the most, is that they tell you what you are getting and not even bothering to ask if I wanted it.

      I hate the forceful tactics that they use and in end, they asked me for my name, to which I replied, “if you know my number and my postcode, then shouldn’t you know my name”?

      I was becoming very annoyed by this stage.

      She then asked again for my name, so I just replied, “I’m not interested so f*** off” and I hung up on them.

      So far they haven’t rang back, but when they do, they will be getting the loudest wolf whistle through the phone that their eardrums will explode, lol.

      By the way, their number came up as Private, so I couldn’t even block them.

      Beware of these fraudsters people.

      • Paul says:

        Got another call, from the same Bryan that called from the above comment, but this time I got a number.

        The number is 03 9517 5988.

        If you have call number display and this appears, do not answer and block if you can.

        I added this number to contacts under the name of scammer.

        Good luck with blocking these people everyone.

  27. Briony says:

    Robert,

    Having and paying for a silent number WILL NOT stop the overseas calls…been there tried that! The Do Not Call register will stop calls from within Australia but Telstra continually tell me that they have no way of stopping the overseas calls.

  28. Kathy says:

    I keep getting Telemarketers 0011 numbers saying they are calling as there is either something wrong with our computer or router from Telstra. I have had them abuse me lie to me everything to try and gain access to my computer. I have called Telstra and Optus and they say because these are overseas numbers they can not track them or put a trace on them. When is there going to be an investigation by telstra and optus into these scams from overseas.

    • Jamie (Editor) says:

      That’s not good to hear at all Kathy! Please be careful and never give them access to your personal details. In regards to blocking these types of calls, you may be interested in our Smart Controls solution for mobiles :)

  29. Lyn says:

    I keep getting overseas calls via 0386835158, I have left messages to stop calling me on that mailbox but as they are going through a Victorian number is there any way to actually stop them? I am in Qld but have lots of family in Vic so quite often pick up before realising its them AGAIN! Come on Telstra, please HELP!

  30. Mark Robinson says:

    Hold to telstra 31 minutes, you really are useless, going to move to competitor

  31. Marea says:

    I let my phone go to answer machine for a few days and the dreaded phone calls seem to have stopped.

    These were the typical overseas VOIP telemarketing -- no answer calls (according to Telstra).

  32. Phil Scott says:

    Thanks for moderating and removing my comment even though was nothing offensive. Guess it just confirms my comments. The nearest I have gotten to straight answer from Telstra.

  33. marlene says:

    I have recieved several texes on my mobile phone 4.00 am 5.00 am it is supposedly from facebook telling me i have some new friends to contact them,not at that time in the morning i have complained to facebook and never recieved an anwser has anybody had this trouble

  34. Paul says:

    I recently have had two calls from the indians saying my internet is going to be disconnected .

    The first one I had on the phone for an hour while I pretended to not know what I was doing. At least that saved someone else from getting scammed for that hour and wasted their money calling me for so long. I was bored and it was actually quite fun to play along.

    The second time I had a headache so just said hello a thousand times. Eventually he decided I couldn’t hear him and hung up.

    If I have free time I find the calls to be amusing and fun to play along with.

    But never give out any personal information. This includes full name, birth dates, account numbers, address, etc.

  35. stan says:

    I have received 5 of these call in the last hour caller id shows private , if you pick up the phone about 5 seconds latter the voice just says goodbye. I think this relates to the scam about calls i received saying my internet had a virus… last time i received one of these call I asked the person did she like ringing people and stealing from them, since them the private numer calls have greatly increased, I think this might be payback will my phone now programed to receive these calls. Any suggestions on how to stop these calls.

  36. param says:

    One of my friend from Australia is receiving these type of calls from Indian call centers about Windows virus problem, alternate phone plan etc., She receives at least 10-15 calls a day. Today it happened to be the worst day for her with these calls! The person on the call started abusing and threatening her by mentioning her Australian house address (not sure how the person managed to get her correct address). Even after mentioning that she is going to file a police complaint, the person didn’t stop making calls. She is really scared and afraid now. Can Telstra do something about this? Or can we file a Police complaint? BTW, she is already registered in “Do Not Disturb” service.

    Looks like the only option is to change the land line number or switch to a different service provider.

  37. David says:

    After being on hold for 3 hours on the suggested number on the original post above, (132200) I hung up and called the direct line here: 1800 805 996 (number for unwanted calls)
    They answered my call within 10 minutes.
    They said they will block all overseas calls to my phone.
    I called 1300 792 958 (number for ‘Do Not Call’ Register)
    They added my number to the list (takes 30 days to happen)
    All sounds good, I’ll let you know how it goes :)

  38. Dennis says:

    About these unwanted calls. I believe that telstra can block These calls it’s just a software change that customers can enter a code then the phone number concerned to block.

    If you can do it for forwarding calls you should be able to block calls. If you look at true call if they can do it surely telstra can.

    I can’t see telstra implementing this as this is not one of there priorities and is not a money making set up.

    It’s called customer service and if they act on customer complaints etc, then it means positive feed back from customers for telstra.

    Which in turn telstra will gain.

    Dennis

  39. Gizmo says:

    Is this forum moderated?

    • Jamie (Editor) says:

      Hi Gizmo,

      Yes, comments on this blog are moderated. What would you like to ask? :)

      Thanks,
      Jamie

  40. Michael says:

    Hi everyone…guess i’m like you with the phone calls. I am always polite to people and ask for a name and the company they are from and what they want in a nice way.

    My experience is a little different as it has progressively gets worse. First I was told by an Asian/Indian gentleman that my computer is sending dump files and is blocking the Telstra exchange. Then Microsoft representatives with Indian or Pakistani backgrounds told me i have a virus.
    I had to confirm who they were and what company they are from.They got the Telstra address in Melbourne central correct but when i asked to speak to the manager or names, the person pushed all the phone button for the dial tone effect and then changed his voice after saying “putting you through now” This all happened just 15 minutes ago…Said he wanted to speak to a girl in the house who has the account name and professed his love for her and then in an Indian accent said HE WAS the police. After I threatened to call the VIC police and put a trace on him. He was heard laughing at that….Really strange….I could hear background domestic noises. Called Telstra and they have given me a strategy of pushing the recall button after 3 seconds and then trace the call. A 30 day free service to retrieve the calls on recall and phone back with the trace numbers…..Then pay for the service after 30 days??? I will give it a try i guess. It’s hard to stop being cynical but one notice I read was that the people are being paid to make strange calls to promote the after 30 day service of tracing and make money out of the service !!! Does it sound familiar with the computer Anti virus program companies. Capatalism brings out the cynic in me.

    Hope this helps somebody….especially the elder and people that need that help. Just hang up at the slightest hint of dodgeyness and smile and hope new govt legislation will fix the problem of 3rd world companies trying it out on the vulnerable here.

    Mike

  41. Chickie says:

    I’m pulling my hair out here! 16 times tonight in a 90 minute timeframe!! Seriously?? (just interrupted as I’m typing by yet another one!) This is an overseas number 1-452-69-7852 I have caller ID on my landline which I have to PAY for so that I can see if it’s family or a known number! Ridiculous! Usually I deal with ‘private’ numbers or unrecognised numbers by picking them up, saying nothing and just listening first, if I hear a foreign voice (indian etc) I hang up, or if I hear the telltale call centre background noise. I can’t stand a ringing phone, have to pick it up, so it really annoys me. The last few times for this particular overseas call I said hello very loudly several times but they hung up without saying anything…each time. This is so darn annoying, I have better things to do than have my heart jump in the middle of the night worrying something is wrong with my kids! The Do Not Call registers is a good thing and when I first signed up it stopped 99% of these annoying calls, but the last few weeks it’s gotten worse on a daily basis on both my landline and my mobile. I add numbers to the reject list on my mobile but can’t do it to the landline of course. Is there not somewhere we can input numbers to be rejected on a landline the same as we are able to do on a mobile phone?? Come on Telstra….

  42. John says:

    What a pity all these solutions are kind of useless. 2014 and we can’t stop numbers from certain countries….. Unbelievable.

    Just had no less then 5 calls today all saying they were from Telstra but wanting to know about my Telstra bill……

    I haven’t had a Telstra service for over 4 years now so where is all this rubbish coming from?

    They are persistent……. It is driving us nuts. Is blowing a whistle into the phone a bad idea?

  43. Nicole says:

    I joined the DNC register for both my mobile and fixed line in 2012. I haven’t had a single marketing call on my mobile phone since, except for those from Telstra. The fixed line is a different story. At first, they stopped for quite awhile. Then they started to come from overseas, so we asked for overseas calls to be blocked. That worked for awhile, until the telemarketers/scammers got smarter and started using VoIP to circumvent the restrictions. The two types of calls that always come through are the a Windows virus scam and ones from solar power vendors. If I have time, I usually stay on the line and play along with the “Microsoft” callers (I’m fairly PC savvy so I know how far I can go without damaging my PC). They tell me my PC has a virus, I ask which one and tell them we have 8 of them. They tell me it’s the main PC, I ask them which one. Then I tell them I’ll have to boot up the PC, and I then pretend my PC is loading/processing updates and taking a long time. After a few minutes I tell them I’m in, and I purposely don’t follow their directions properly. This frustrates them and wastes more of their time. Then I get in and do what they say, but when give me the directions to “see” the list of errors/viruses on the PC, I tell them that I know that they are just normal PC functions. They tell me they aren’t, I back down. Then they direct me to their website to get me to sign up and allow them remote access to the PC, and I finally ask them for verification of who they are and who they work for. They usually then put me onto one of their “superiors”. It is usually at this stage that I have a go at them, tell them I know that they are scammers and that they are not located in Melbourne, and hang up.

    For the solar panel vendors, who appear to be ringing on behalf of legitimate Aussie companies (that don’t follow the DNC rules and use VOIP), I allow them to set up a time to send out a consultant. The company will usually phone on the day of the visit to check that I’ll be home and sometimes their number is visible. When the consultant arrives, they are usually confused when they see the existing solar panels on the roof but will approach the house nonetheless. They ask if they are at the right address and why I’ve allowed them to come out if I’ve already got solar. I tell them that if they choose to waste my time and break the law and ring me despite me being on the DNC register, I will waste theirs by allowing them to come out. I then tell them I am reporting them, and I make a report to the DNC register. I have done this 3 times so far, and it is their money being wasted as I am in a rural location and the consultant would have quite a drive to get out here. I never have another call from the same solar company after that. “Windows” and solar calls have gone from being daily to weekly to monthly to very rare just by putting a bit of time (about 2 hours all up over the last year) into my awesome elaborate strategy!

  44. Matt says:

    After seeing all this spam by Jamie (editor) -- Does Telstra’s “Smart Controls” work with fixed land-line?

    • Jamie (Editor) says:

      Hi Matt, I’m really sorry that you feel spammed, I’m trying to help everyone in this thread as best I can. It is a mobile service at the moment.

      • Matt says:

        I think the guide posted on day 1 is talking about land lines -- not mobiles. Whats Telstra’s solution for land lines?

      • Jamie (Editor) says:

        My apologies, I misunderstood. I would highly recommend calling our unwanted calls line by dialing 13 2200 and saying “unwelcome calls”.

  45. Matt says:

    I’ve unsubscribed from following this spam now. Thanks.

  46. darren says:

    03 numbers are from Sydney. So why can not Telsra stop these scammers who say we have a computer virus and they can fix it etc etc….? I Strongly suggest to Telstra if they dont cancel these scammers numbers then Telstra is part of the scam, after all you Telstra are eraning off these scammers. STOP IT NOW take away there service fr the love of god and stop putting it onto us the real true paying customers.

  47. Meli says:

    Over the last 3 weeks we have had this number 03 86448152 calling persistently during the day and night time around 6pm -9pm. They have claimed all sorts of things eg: to be a computer technican and that they want us to turn our computer on (which we don’t !), to be Telstra calling about our phone bill, to be a competitive telcom operator and they try to get our name and details. From this thread it seems very difficult to try and block this on our home phone. Thinking about terminating our Telstrahome phone as this is an invasion of homelife.

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