28 Oct 2011
By Gerd Schenkel

Say hello to the new mobile face of


It’s no secret that many of us are time poor and relying more and more on the internet to help manage our busy lives. At the same time, smartphones are increasingly challenging PCs as the preferred way to access certain internet content.

According to the Telstra Nielsen Smartphone Index, 46% of Australians own a smartphone and 90% of you have accessed the internet from your device, with 61% of you doing so daily.

Interestingly, home is the most popular environment where Australians use their smartphones to access the internet, with 86% of smartphone users having done so (commuting is the second most popular environment with 59%).

At Telstra we recognise this growing need for you to perform simple tasks from your phone, and today I’m pleased to announce a new mobile version of, specifically optimised for smartphones, to help you connect with Telstra more easily.

We’ve made these improvements because you told us you found it difficult to navigate from your mobile and that experiencing the full screen” meant there was way too much pinching, zooming and scrolling going on.

So, from today you’ll see a simplified “front door” when you visit from your mobile that offers quick access to the most-used self-service options, straight from the home page and only one click away. We hope you agree it’s a much better experience.

Say hello to the new mobile face of Telstra.comThe new site makes paying a bill, recharging your pre-paid credit, locating a Telstra store and making a store appointment significantly easier from your Telstra mobile..  We’re also providing quick access to Telstra’s 24-hour customer support on Twitter and CrowdSupport™ so you have assistance when you need it.

This change is just one of many improvements we’re making to the mobile experience to ensure we’re giving you a convenient way to perform simple routine tasks whenever you want.

It is also just the first step with many additions to the new mobile site already slated.

So check out the new site by visiting on your mobile and save it to your bookmarks.  As always, we’d love to know how you find the experience so we invite you to leave a comment below or share your feedback on our feedback site.

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Posts: 17


  1. Gregory Opera says:

    Nice, very nice!

    Any chance we’ll see a “smartphone-optimized” version of the Telstra online store?

  2. Tim says:

    This is good, but I want to see you roolout this new design to the other areas of

    It’s a very good front page design, but in some cases clicking through leads to the old (less effective) mobile site design or worse still, non-mobile site pages.

    Keep going with propagating this design to the rest of the site -- I think it is a worthwhile improvement :)

  3. Douglas says:

    Funny… How about a link to in the article?

  4. Chris says:

    standard PC website comes up on Windows Phone 7.5 with IE9 mobile.

  5. MK says:

    Not working on Windows Phone 7 (Mango). It shows the desktop site instead and this is having tried to turn off/on mobile view in settings. Also tried switching from wifi to network data to check if the change in IP address would change it but no luck

    It must have something to do with the user agent string not accommodating for Internet Explorer for mobile.

  6. Cory says:

    Great idea Telstra! But I’m still getting the standard

  7. April Neylan says:

    Awesome! I’m going to try this out now :)

  8. Dave (Telstra Employee) says:

    It works perfectly and looks great.

    Clean and fresh, ease of use.

    Nice work Team GS

  9. MPL says:

    Will this be available for Android -- I have Samsung Galaxy S II

    Sounds great…and I would like to use it.

  10. Troy Chandler (Telstra employee) says:

    Thanks everyone for your feedback.

    We’re aware of issues with displaying the new mobile site on Windows Phone 7 devices and are working on a fix at the moment. We expect to deploy this fix in the next 24 -- 48 hours.

    Please continue to provide feedback -- we’d love to hear your thoughts as to how we can improve the site!

  11. Peter says:

    What would be awesume …update the Bigpond iphone app with something similar to the Telstra One app on WP7. Nice work Telstra :)

  12. Julie French says:

    All sounds wonderful Gerd, but how about some 21st century service from Telstra! I refer to the email signed by you on 1 October re our Telstra Broadband service…still waiting.

  13. Angry says:

    You sent me an email bill without my consent even after I unsubscribed and complained.

    Who the hell do you think you are?

    As a shareholder and a customer I assure you this will be taken to the very top.

    • Leigh Price (Blog Editor) says:

      Hi there -- I’d strongly recommend contacting our complaints team about this, so they can investigate what has happened here.

    • Carina says:

      Sounds like Telstra need to overhaul their Customer Service and Sales team big time!
      My email name is WRONG and now they are emialing me by he name of MARINE! I’m not a fish. My name is CARINA. Get it right TELSTRA.

      • Leigh Price (Blog Editor) says:

        Hi Carina… oh no. :( I’ve just sent you an email so we can fix this up for you.

  14. Gregory Opera says:

    That’s what happens when you send the jobs overseas, Carina.

    Don’t get me wrong, I’m not racist (in fact, I love the Philipines and want to go there one day), but how many times do they have to stuff-up the most basic tasks before Telstra realizes the jobs should be brought back here?

    It’s all about money -- like everyone else that’s sent their jobs overseas, it’s maximum profit, minimum outlay…

    Customer service? That’s afterthought.

  15. helpme says:

    Dear Gerd Schenkel -- I would like to know how to resolve an ongoing set of billing errors without calling the Phillipines or visiting a Telestra Shop again. I received a letter from you with an electronic bill, but with no contact details. Unfortunately my bill has not been correct for over a year now and I am very frustrated with 100s of hours on the phone (and in the shop) trying just to get the details correct, so I can pay a bill. Please can one person call me and resolve this simple situation (landline, mobile and broadband to a private home), as it is getting more and more complicated.

    • Leigh Price (Blog Editor) says:

      Hi there -- I’ve just sent you an email so we can get in touch to discuss this further.

  16. jan councillor says:

    how can i get my iphone5 connected to do the net. have tried what they say….but nothing getting very frustrated

    • Gigi [Telstra Staff] says:

      Hi Jan,

      My apologies, I don’t quite understand the question you’re asking. Are you trying to use you iPhone 5 as a WiFi device? Have you tried chatting to our 24x7 Live Chat customer service crew via this link: they’ll be able to help you out :)

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