As we head into a new summer, I think it is always good to reflect on and learn from what has been. It is also good to remember how our people tried their best to keep communities connected across this wide land in summers past.

Last summer brought with it some of the most devastating and frightening weather events Australians had ever seen, from bushfires to cyclones, storms and flooding.

Extraordinary times call for extraordinary measures, and some wonderful stories were being told about how the Telstra Operations team responded to these natural disasters.

This publication captures over a hundred stories recording an unprecedented moment of Telstra’s company history during the course of October 2010 – March 2011. 

Boots & All: Summer 2010/11, contains firsthand accounts of how the Telstra Operations team took swift and decisive action, and came up with some of the most innovative solutions to meet the many challenges that presented themselves along the way.

The Telstra Operations team plays a significant role in response to the many natural disasters through the preparation of network impacts, monitoring our network in the aftermath, restoring services, assisting customers, and supporting local communities during the summer peak load season.

This book focuses on how our people – in particular our field staff – helped the communities affected by the disasters of the summer of 2010-11.

I encourage you to take a look at the many personal accounts of our people contained within this publication. Enjoy the (summary) slideshare presentation below and follow this link to download a copy of Boots & All: Summer 2010/11 (46.4MB). Please note. You can view the entire online slideshow online or download it by registering with slideshare.

How did you cope during this period?