When we announced last week that we are conducting commercial trials of new 700MHz mobile phone technology in various locations around Australia, it marked another stage in the evolution of our mobile network.

Unfortunately, it has also become an opportunity for cyber criminals to attempt to trick customers into disclosing their personal information via a link in a phishing email.

Phishing emails are designed by cyber criminals who target consumers and large enterprises around the world, including Telstra and our customers. These emails look very authentic, often including company logos and slogans, to trick you into opening them and disclosing your personal details, including your personal banking details.

The latest phishing e-mail states customers are required to update their billing information, because of the introduction of the next generation of 4G services on the 700MHz spectrum.

It adds the first 100 customers to update their billing information via the link in the email, will receive ‘a very special gift’, the ‘new iPhone 6 Plus’. The email also falsely claims Telstra is ‘giving away 1000 contracts for one year with free talknights, weekends and unlimited text messages’.

This email is a fake- the only ‘very special gift’ you may get if you click on the link is malware being placed on your computer or device, and your personal details compromised and used illegally by third parties.  If this phishing email has been sent to you don’t open it, don’t click on the embedded link and you should delete it straight away

It is another example of how opportunistic cyber criminals are becoming in their attempts to try and illegally obtain our customers’ personal information.

It also serves as a reminder for all of us to take a moment and think before we click: don’t become the next phishing victim.

Tips to avoid being a victim of phishing emails

  • Beware of unsolicited requests for sensitive information – don’t click on embedded links in emails or sites you don’t know or trust. If in doubt, visit trusted websites by typing the internet address (URL) directly into the browser address bar, rather than clicking on a link embedded in an email.
  • Never respond to requests for personal information in an unexpected email or pop-up window.
  • If in doubt, always contact the company that claims to be the sender of the email or pop-up window, using their official contact details.
  • Make sure all your devices are protected with updated operating system and applications.
  • Use a spam filter to help block unsolicited and unwanted email.