Soon we will be contacting Telstra customers to let them know of some changes to our HomeLine plans and bundles.

From 1 January 2014, we will standardise call prices on most of our plans:

  • The call connection fee on most home phone plans and bundles will increase from 45c to 49c per call for timed national calls to fixed lines, calls to mobiles and international calls.
  • The local call price for customers on our Plus and Advantage Plans will increase to 22c per call
  • The national (STD) call rates on Complete, Plus, Advanced and the redirection service will increase to 25c per minute.

Importantly, there is no change to the Pensioner Discount (which offers concessions of up to $12.25 per month for eligible customers) or HomeLine Budget access charge. Also, the impact of these increases will be minimised with the majority of our most popular plans and bundles including generous caps for local and national calls.

We will also be removing the outdated International call cap offers, which provided timed calls to fixed line numbers to only a few select countries. All home phone plans and bundles can now take up an International Call Pack or International Value Pack which offers greater value to customer by providing discounted international calls to a larger range of countries.

As part of this standardisation, all fixed line voice only services will now be known as Telstra Voice plans.

We understand that there is never a good time to make changes to our prices. We don’t make these decisions lightly but our pricing needs to reflect our ongoing network investment, as well as the rising cost of our own business inputs such as labour, petrol and materials.

By standardising call rates across our consumer plans, it will be easier for customers to compare and select a plan that suits their needs, change as their needs shift and be able to more seamlessly transition to Telstra services on the National Broadband Network when it becomes available in their area.

Many customers still value their home phone as the preferred and most reliable way to make calls while in the home. The home phone can be easily accessed by the entire household – including children – and provides peace of mind in case of an emergency.

Finding the right plan for you

We are contacting all affected customers and we’re keen to talk to them about their options and find the most appropriate package that suits their needs. For example, customers can access generous calls caps and additional benefits from bundling their Telstra services – you can call us on 13 22 00 or review all the plans on our Bundles website.

For more information on these changes visit Telstra.com.au/recent-changes.

We are aware of the ongoing impact of fires in NSW, however due to the time it takes to notify customers nationally of the changes we needed to announce this today. We are working to ensure that notification letters are held where possible for customers in bushfire affected areas and continue to advise customers in those areas of the disaster assistance packages available to them.