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21 Oct 2013
By Jennifer Douglas
Oct
21
2013

Telstra announces changes to fixed line call prices and new plan names

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Soon we will be contacting Telstra customers to let them know of some changes to our HomeLine plans and bundles.

From 1 January 2014, we will standardise call prices on most of our plans:

  • The call connection fee on most home phone plans and bundles will increase from 45c to 49c per call for timed national calls to fixed lines, calls to mobiles and international calls.
  • The local call price for customers on our Plus and Advantage Plans will increase to 22c per call
  • The national (STD) call rates on Complete, Plus, Advanced and the redirection service will increase to 25c per minute.

Importantly, there is no change to the Pensioner Discount (which offers concessions of up to $12.25 per month for eligible customers) or HomeLine Budget access charge. Also, the impact of these increases will be minimised with the majority of our most popular plans and bundles including generous caps for local and national calls.

We will also be removing the outdated International call cap offers, which provided timed calls to fixed line numbers to only a few select countries. All home phone plans and bundles can now take up an International Call Pack or International Value Pack which offers greater value to customer by providing discounted international calls to a larger range of countries.

As part of this standardisation, all fixed line voice only services will now be known as Telstra Voice plans.

We understand that there is never a good time to make changes to our prices. We don’t make these decisions lightly but our pricing needs to reflect our ongoing network investment, as well as the rising cost of our own business inputs such as labour, petrol and materials.

By standardising call rates across our consumer plans, it will be easier for customers to compare and select a plan that suits their needs, change as their needs shift and be able to more seamlessly transition to Telstra services on the National Broadband Network when it becomes available in their area.

Many customers still value their home phone as the preferred and most reliable way to make calls while in the home. The home phone can be easily accessed by the entire household – including children – and provides peace of mind in case of an emergency.

Finding the right plan for you

We are contacting all affected customers and we’re keen to talk to them about their options and find the most appropriate package that suits their needs. For example, customers can access generous calls caps and additional benefits from bundling their Telstra services – you can call us on 13 22 00 or review all the plans on our Bundles website.

For more information on these changes visit Telstra.com.au/recent-changes.

We are aware of the ongoing impact of fires in NSW, however due to the time it takes to notify customers nationally of the changes we needed to announce this today. We are working to ensure that notification letters are held where possible for customers in bushfire affected areas and continue to advise customers in those areas of the disaster assistance packages available to them. 

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Posts: 6

11 Comments

  1. Rudi says:

    Obviously Telstra does not want their customers to retain fixed line phones! Most of our friends and relatives no longer have fixed lines phones and only rely on their mobile phones. Fixed line technology is so old hat these days. However, Telstra penalises its customers who do not have/retain fixed line phones because they do not offer good deals or bundles if you opt out of fixed line phones.

  2. spencer myers says:

    MR Ellis Your letter of 16th October advising us we are no longer eligible for reward as we no longer have a telstra bundle was not correct .We have not changed anything and after speaking to your people on the phone it is you who have changed the bundle. we were not given an opportunity to do anything about this and as a loyal customer to you it appears you do not want our custom .We are very dissappointed with your action- as pensioners we try to keep our costs down as much as we can -this is just another reason to look at other companies who make contact with us weekly to change.

  3. stan says:

    Our phone also was changed whilst we were overseas for three weeks.
    Our home phone and internet were seperated. The cost going from $59.95 to 49.90 for home phone plus the 69.95 for the internet. what’s happening??

  4. Rudi says:

    How come there are only selective replies made by the editor?

    • Jamie (Editor) says:

      Hello Rudi, I’m not meaning to be selective and I’m sorry if I accidentally did it! I can assure you that I’ve passed your feedback onto the appropriate team. Thanks, Jamie.

  5. Rudi says:

    Since the editor can’t provide answers or comment to some (most?) of these posts, will there be a response provided eventually, at least sometime this century, by someone who can?

    • Jamie (Editor) says:

      Hi Rudi, I can definitely assist if you like. What is your question specifically? I will ask for you. Thanks, Jamie.

  6. Rudi says:

    My question is in regard to Telstra continuing with an outdated policy of creating bundle offers only with land line phone inclusions, but not with mobile phone inclusions. Why is Telstra so insistent on forcing customers to retain land line phones to access discount packages. Telstra markets itself as a leader but insists on outdated land lines.

    • Jamie (Editor) says:

      Hi Rudy,

      Many customers still value their home phone as the preferred and most reliable way to make calls while in the home. A fixed line service allows for crisp and clear call quality and the comfortable handset is convenient for long conversations.

      For families, the home phone provides peace of mind as it can be accessed by the entire household – including children – in case of an emergency, and allows for emergency services to pinpoint your location in the event of a triple-zero call.

      There is the additional convenience of being able to have the entire household on one account which can then be used to bundle with additional Telstra services.

      We are also looking to enhance the fixed line experience as technology develops and the NBN is rolled out across Australia.

      I hope this helps answer your question.

      Thanks,
      Jamie

  7. Rudi says:

    Dear Jamie, We could argue this opinion until the cows came home and still not agree! Telstra’s policy of bundles only available with fixed line services disadvantages customers such as us who really do not need a fixed line, but would be better served with a bundle incorporating mobile phones. Telstra is quite dictatorial to its customer base and it appears to us does not listen to customer feedback. Telstra also does not respond to communications sent to it, which is highly rude and unacceptable in our opinion.

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