14 Aug 2013
By Mike Burgess

Use it or lose it… otherwise your email address may be up for grabs

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Since Hotmail launched the first free online email service in 1996, users from every country across the world have chosen an email address that suits their life at some point.

Many Telstra customers use free web-based email for a variety of reasons – and it’s likely that some of our customers would receive their Telstra bill – or other personal correspondence – to these free accounts. However, sometimes there’s a catch with ‘free’ accounts and it can very much be a case of use it or lose it or in this case use it, lose it and your email address may be up for grabs.

Yahoo! recently announced it would reallocate any email addresses that have been inactive for at least 12 months. While this may not be an issue for some users, there is the potential for the new owner of a reallocated email address to receive and access personal information that was intended for the previous user of that email address.

But there are some ways to keep your information safe when using a free email service:

  • Check what you have: make a list of all the free email accounts you have and what is being sent to them. You should also check with service providers to see what email contact they have for you and where they are sending your bills.
  • Delete any old accounts: you may have a sentimental attachment to, but if you haven’t used it in the past 12 months, it’s time to let it go. Remember to unsubscribe from any mailing lists and store any important information.
  • Stick with one email provider: pick one service and stick with it. This way you can easily monitor the account and not miss out on important emails.

If you do have your Telstra bills or other important information sent to a Yahoo! email addreses that you rarely check, take a look to check if the account is still active. You can also log onto My Account to update your email address with Telstra.


Posts: 4


  1. Mick Nicholls says:

    I found when I purchased my new puta after the old one decided to give up the ghost that Windows 8 did not make it easy for me, aged 78, to set up my active Bigpond Mail account but Google was as easy as pie so it is a problem all over. My old system was set up in such a way that everything , Telstra and Google, down loaded into my puta e-mail file but not now, I have to go into Bigpond Web Mail now to access everything and not only that I have to load all my mail address’ in as well instead of just transfering them all over and as I am a secretary of an organisation with over 300 names in NSW alone that is a long hard job to do. “Not happy Jan” with Windows 8, believe me.

  2. Me says:

    I was informed by Telstra Prepaid that this is a hoax/scam email? Any 1 know for sure.

    • Jamie [Editor] says:

      Hello, I’m a little confused -- what exactly was identified as a scam? Once I know this, I can advise or look into it for you. :)

  3. Me says:

    The whole email I got a this week about exactly this. But I only have pp so I don’t get bills, never have. A Telstra shop I called couldn’t even point me in this direction to confirm if email was a hoax or not. Is it?

  4. Me says:

    Hello, I’m also a little confused now. I repsonded not long after your query but the posts that were waiting are gone now. Did they work or is a response not necessary? Ta

    • Jamie [Editor] says:

      Hello — we have a comment moderation process that means your comment is not published automatically. Sorry for the delay! The email is not a hoax, however if you have used your Yahoo address recently you shouldn’t have to worry as Yahoo are only re-purposing unused emails :) I hope this helps.

  5. Me says:

    Thanks. Tho what a hassle to check -- Telstra shop no idea, false info from prepaid etc etc, is there a regular spot (link) somewhere on the main w site for people to check/be informed that can be trusted to be up to date? ie on the ball as soon as they (real scams) happen, inc older ones?

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