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01 Jul 2013
By Jennifer Douglas
Jul
01
2013

Telstra announces changes to some fixed line charges

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Starting this week, some customers will receive letters about changes to their monthly access charges and the discontinuation of old discount offers, which have now been superceded by better bundle offers.

Changes to monthly access charges

From 1 October 2013, customers on our HomeLine® Complete, Plus, Advanced and Together Plans will receive increases of $2 per month on their monthly access charge. HomeLine® Part will increase by $1 per month. There will be no change for customers on our bundled plans.

For business services, there will be a $2 increase on the monthly access charges on a number of our BusinessLine® Plans, and changes to the price of the ISDN monthly access charges and some ISDN features.

BusinessLine® Part will increase by $1 per month. There will be no change for customers on our bundled plans or contracts.

Importantly, there will be no change for customers on our bundled plans or contracts, no increase to the price of any phone calls, and no change to HomeLine® Budget or the Telstra Pensioner Discount scheme.

Simplification of customer discount offers

With the introduction of new and improved bundles, we will also exit some of our older bundle discount offers – called Telstra Reward Options – which date back to 2004.

The newer bundle packages provide bigger data allowances, family calls benefits, or a mobile broadband allowance – to suit a range of customer needs.   These older bundles will cease from 1 November 2013.

We understand that there is never a good time to make changes to our prices and we don’t make these decisions lightly. We spend hundreds of millions of dollars each year operating and maintaining our phone services so our pricing needs to reflect this ongoing investment, as well as the rising cost of our own business inputs such as labour, petrol and materials.

Importantly, we will continue to maintain value for our customers in the overall offers we provide to fixed line customers.

It’s worth noting that in the five years to December 2012, CPI inflation increased by 14.5% while telco prices increased by just 3.3%.

Switching plans is easy

All affected customers on these older bundles will receive advice in writing and we’re keen to talk to them about their options and find the most appropriate package that suits their current needs. Even if customers aren’t affected by these changes, they can call us on 13 22 00 or review all the plans at telstra.com.au/bundles

For more information on these changes visit Telstra.com.au/recent-changes

Tribe to be shutdown

On 10 September 2013 we will also be exiting our social media aggregator services Tribe. This product was introduced more than three years ago when the majority of our customers did not have smartphones.

Now, more than two-thirds of our customers use smartphones and we have seen a decline in usage of more than 60% in the Tribe service over that time. Customers today also have larger data inclusions in their plans so prefer to access the sites directly and these social media sites have significant new features including video, which Tribe does not support.

These changes mean post-paid customers may need to upgrade their data inclusion on their plans while pre-paid customers can purchase a data pack from $5 as usage will be metered.

We’ve also been working hard to help customers stay in control of their mobile spend and data charges. Some initiatives include:

  • Introducing Telstra 24×7 apps for Android and Apple devices that give customers better visibility and control of their mobile spend direct from their handset – including showing at a glance how much data a customer’s used compared with their allowance.
  • Providing free SMS usage alerts that notify customers on our popular Freedom Connect and Every Day Connect mobile plans of their voice, SMS and MMS usage against their mobile plan allowance.
  • Reducing excess data charges on our in market consumer mobile plans

For more information on these changes visit http://tribe.telstra.com on a mobile, or http://telstra.com/tribe from a desktop.

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Posts: 5

11 Comments

  1. GW says:

    This all sounds wonderful against every customer and even worse against those NOT ABLE to get a bundle as there are NO bundle options for those unable to get a wired service.

    Needless to say if we lose our discount and see no benefit MANY MANY like us (as we will cooperatively work with them) will contact the TIO constantly and together to ensure that no one person is worse off after these changes.

    I and many I talk to are sick and tired of Telstra giving less and asking for much more.

    • Jamie [Editor] says:

      Hi GW, that’s not good to hear, but thanks for your feedback. I will pass your comments on to the products and marketing team. Thanks, Jamie.

  2. Patty says:

    If you’re not happy with the price increase? Then switch telco. TIO will not solve the problem.

  3. Steve says:

    Not happy.All I can see is we lose our 20 dollars a month discount.An increase of 240 dollars a year.so much for being a customer for 25 years.

    • E Davey says:

      I have been a customer of PMG-Telstra for 40yrs & a shareholder for12yrs no discounts. Time for me to go to another carrier!

  4. Andrew Peisley says:

    If I have a HomeLine Plus contract with you, how can you change the cost of the plan half way through the contract, by increasing my monthly access charge.

  5. Ernst Gugler says:

    Why are you increasing again, last year it went up By $2,00-
    What are you offering More. NOTHING.
    Get Your Directors to get a pay Cut By 3-4 millions instead.
    I run A Business and can not just Increase Prices, You sack Aussi workers and Give Big Pay Raises to the Top.
    There Is not one Justification, than just poor Greed and Profit Making.

    • Az [Telstra Community Manager] says:

      Hi Ernst,
      Thanks for your comment. We spend hundreds of millions of dollars each year operating and maintaining our phone services so our pricing needs to reflect this ongoing investment, as well as the rising cost of our own business inputs such as labour, petrol and materials.

  6. Tom says:

    What a rip off how many companies can put up prices on a whim it ensures this company does not have to look at innovative solutions to prevent this just bang up the price what a cowboy outfit they said they would listen to customers but like a Telstra phone box don’t expect to see any change.

  7. Jack says:

    I Think the changes are needed, although the thought of losing my $40 per month discount is hurtful iam actually only $2 worse off with the new bundles… and going from a 100GB plan to a 200GB plan with mobile broadband allowance and a tbox including foxtel for only $2 per month more than iam for it !

    Telstra have come a long way in the past few years … let’s hope we can see some shared data plans soon :)

  8. PaulD says:

    I’m waiting to see the bundles. For customers like me who are coming off contract it’s great. I hope they follow trends of gen Y who use mobiles and home internet (and not a home phone) but have had to have it connected for bundles

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