Happy holidays – we’ll be back in 2013
Well it’s that time of year again – the office is getting quieter, shops busier and I’m sure I speak for everyone when I say although it’s been an eventful and fun 2013 it’s definitely time to recharge the batteries. I started at Telstra in the social media role a year ago and I can’t believe how quickly the 12 months have flown by. But I am so proud of the things we’ve achieved and the places we’re heading – 2013 look out!
A huge thanks to all our loyal Telstra Exchange readers who’ve supported us on our quest to provide insight into the Telstra business, our awesome industry and the people who work here via blogs from more than 60 contributors around the business. Now, I’ve become a little app-happy this Christmas – since turning on my new Motorola Razr M (am in love with this phone!) and have decided to share my top three Christmas/holiday/NYE apps for the year:
- Telstra’s Sydney New Years Eve app (iPhone/Android) – get your SMS on the Sydney Harbour bridge this NYE, pre-set your midnight NYE messages, find maps and access the countdown widget.
- 3D Christmas Live Wallpaper app (Android) – make your phone look Christmassy – mine does!
- Beverley (iPad) – everything you need to know about getting ready for Christmas this year – from decorating to making Christmas cocktails! Looks amazing on the iPad – just like a magazine! Photography is stunning.
Where is the Telstra Exchange team? The Telstra Exchange team is currently on a short hiatus for the holidays. We’ll be back to bring you the latest news and insights into technology, gadgets and people at Telstra in the New Year. Blogs and comment moderation will return on January 7, 2013. If you need help with your Telstra services over the Christmas break, here’s how to get it:
- You can ask us a question on our Telstra 24×7 Facebook page.
- You can tweet us at @telstra.
- Our CrowdSupport forums are a great place to get advice from other Telstra customers.
- You can also contact us by phone or live chat throughout the holidays.
If you’re not already using one of our Telstra 24×7 smartphone apps, they’re also a great way to manage your account if you’re travelling over the holidays. Find out more.
Note: we will not be actively moderating Telstra Exchange comments during the holiday period of 22 December – 6 January.
See you all in the New Year!
Been an eventful and fun 2013? Is Telstra a year ahead of the rest of us?
Here is some more insight into the Telstra business: requested an ADSL line in mid October. Waited 2 months for processing and to receive modem. Then told had to wait another 2 days for activation. Went on holiday in the meantime and on arrival back, still not able to set up my service or connect to the internet.
Multiple phone calls to the so called customer service centre has only resulted in my levels of frustration sky rocketing, wasting more than 2 hours of my time, and no resolution of the problem. Was even promised I would receive a phone call back within an hour – of course that phone call has yet to be returned.
Have lodged formal complaints – of course no reply received.
Telstra is an unreliable, untrustworthy, inefficient, money stealing company.
How is it possible that in this day and age and living less than 5km from the centre of the 2nd biggest city in Australia, one has to wait for more than 2 months for a working internet connection?
I have nothing good to say about how this company functions and will certainly not be recommending anyone to use any of their services.
Hi Sonja,
Everyone ( including myself ) knows of the in-compatance of Telstra period. They are more focused on bringing out new services and moving call centres over seas and pushing more Australians out of jobs then fixing the issues with their customer service and the network. I dont think telstra who is reading this needs to be reminded of the Warrnambool Telstra Exchange Fire early last month that left 60,000+ people and businesses without any sort of communication weather that be Mobile, Eptpos, Landlines & Internet.
Telstras motto and it has been this for years is we will fix it when someone catastrophic happens ( aka the fire) the entire exchange has now been rebuilt, yet Telstra wont learn from this tragic reminder. They will still keep doing what they are doing, trying to lock as many unsuspecting people into contracts knowing that the NBN is comming or is already in their area yet recontracting or contracting people onto an overloaded 50 year old copper system.
I have seen it all, ohh did i mention i used to work as a tech for Telstra, i guess i should of mentioned that at the start. There are hundreds if not thousands of Telstra RIMS out here in country Victoria that have dslams or multiplexors in them with no sort of cooling, Telstras attitude is ohh well its only a few customers we dont need to worry…….
Telstra have their priortities in the wrong order, profits first and customer service second, not understanding that without good customer service there will be no profit! – I wonder how long Telstra is going to take before the big bosses see this or dont they care, i dont think they really care.
Venting on here is not the way to solve your issues, i know it makes you feel better but no one cares, it just falls on deaf ears. There are a small group of people that work within customer service support at telstra but they are heavily outnumbered by the people that do not care and frankly could not wait to get you off the phone quick enough. This includes playing games while you rant and rave!
As i said i have seen it all. My family has worked within telstra since well before it became Telstra, and i can assure you telecom had its issues but not this bad and certainly not this bad that the goverment has to built a national broadband network because our leading carrier (oops) forgot to hold up their end of the deal in the trade off of Telecom………
As i said i could go on for hours but i would just be wasting my time and probably yours. Call 1800 066 594 ( Internet Group Helpdesk – There Australians) , that is if your a business customer.
The best thing to do as i do as a Telstra customer is i write down the date, time and the Delta number of the person i spoke to and a brief description of the convo or better still record it ( make sure you let them know first )
Good Luck………… Your going to need it
Yes unbelievable you might like to read my comment if it gets up. I thought I was the only one that it took 2 months to connect my mobile to Telstra
Laura
Yes unbelievable, it took 2 months (and lots of stress I did not need due to illness) plus god knows how many phone calls from early November 2012 to January 2013 only a few days ago for Telstra to Port my number from Virgin to try the Telsta Network.The worst thing I could have done.
Not because I wanted to but because a place I spend a lot of time in Brisbane City area is in a so called black spot.Ihave never liked Telstra so I should not have been surprised it took two months to Port my number.
I only found out by chance it was not working as Telstra had to give me a temporary number as I had trouble from the beginning as my new Samsung Gallaxy Ace phone I had just bought from Allphones would not pick up on the Telstra Network? so they lent me a phone to see if their phones would pick up in this black spot.
They kept ringing me for 2 months telling me my complaint had been escellated. In the end I wished I had just stayed with Virgin/Optus.
Think twice before changing to Telstra
Mobile disconnected without reason (4 days now) by this ‘awesome’ company. CRUCIAL when dealing with Telstra to keep times, diary and notes, recordings, copies of correspondence. They personify incompetence and I am nauseated at the bleating they do to hide it. Amusing how they disconnect phone and then tell you the only way to fix problem is to call them. ?#!