Customer Service Update – South Western Victoria
This post has been developed to update the community of restoration work and contact points following a fire that damaged our Warrnambool Exchange on Thursday 22 November 2012.
Business customers who have services restored but are having further issues please call 1800 171 355
Residential customers with service issues please contact 13 22 00
UPDATE: 07/12/2012
This is the latest update on Telstra’s ongoing efforts to restore communication services in south-western Victoria.
Overnight technicians have made solid progress on connecting services. We now have 96 per cent of landline phones repaired and 94 per cent of internet services back in service. This is in addition to all mobile services and large business customers that were restored previously.
This means that there are now under 3,000 fixed line services and under 1,000 internet services, predominately in Warrnambool, remaining to be connected. Technicians will be connecting them one by one as cabling and equipment installation work continues.
Sensis will be offering its customers whose Yellow Pages or White Pages digital advertising was disrupted by the fire at the Warrnambool exchange a one month rebate on this advertising. Further information, including how to claim a rebate, will be made available over the coming days.
The next media update will be issued on Monday 10 December 2012. Senior Corporate Affairs Advisor, James Howe, remains available for updates over the weekend if you require further information.
Community forums will be held in other towns including Hamilton, Portland, Edenhope, Heywood, Casterton, Balmoral, Coleraine and Penshurst from Tuesday of next week.
UPDATE: 06/12/2012
This is the latest update on Telstra’s ongoing efforts to restore communication services in south-western Victoria.
Overnight technicians have made solid progress on connecting services. We now have 95 per cent of landline phones repaired and 82 per cent of internet services. This is in addition to all mobile services and large business customers that were restored previously.
This means that there are now approximately 3,000 fixed line services and a similar number of internet services remaining to be connected and technicians will be connecting them one by one as cabling and equipment installation work continues.
Telstra is upgrading our Next G® wireless network infrastructure at Warrnambool Exchange to provide an additional 60 per cent of capacity which will provide our wireless customers in central Warrnambool with a noticeably better Next G® data experience.
Tonight Telstra will take part in the Warrnambool Business Community Forum, hosted by the Warrnambool City Council. It will be held at the Lighthouse Theatre from 7.30pm.
Community forums are also confirmed to be held in other towns including Hamilton, Portland, Edenhope, Heywood, Casterton, Balmoral, Coleraine and Penshurst from Tuesday of next week.
UPDATE: 05/12/2012
This is the latest update on Telstra’s ongoing efforts to restore communication services in south-western Victoria.
Technicians have continued to make progress in restoring landline and internet services. Ninety five per cent of impacted landlines have now been repaired. Today technicians continue to individually re-cable remaining landline services through the Warrnambool exchange. Additional scaffolding has been set up to expedite the repair of some remaining damaged cables. Over 50 kilometres of transmission cabling has been replaced to date.
Work to restore internet services is ongoing with approximately 65 per cent of services restored as of this morning. More than 100 technicians are on site carrying out repairs as quickly as possible.
Telstra has announced a process for business customers affected by this communications outage to claim compensation. The process will include a dedicated call centre for businesses, visits to affected towns and an online claim form. View the announcement online here.
With many business services now being restored Telstra has set up a dedicated team to take calls from business customers who may require assistance in reconfiguring their phone and internet services. This team can be reached on 1800 008 979 between the hours of 8:00am to 5:00pm. Today Telstra representatives are going door to door in business areas to check if customers need assistance in Mortlake, Camperdown and Terang with reconfiguring services or getting back online.
Chief Operations Officer, Brendon Riley is visiting stakeholders in Hamilton today and David Piltz who is heading the Telstra internal review has arrived in Warrnambool today to inspect the exchange.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 04/12/2012
This is the latest update on Telstra’s ongoing efforts to restore communication services in south-western Victoria.
Technicians have continued to make progress in restoring landline and internet services. Ninety three per cent of impacted landlines have now been repaired. Today technicians continue to individually re-cable remaining landline services through the Warrnambool exchange. Additional scaffolding has been set up to expedite the repair of some remaining damaged cables. Over 50 kilometres of transmission cabling has been replaced to date.
Work to restore internet services is ongoing with approximately 52 per cent of service back on line across the district with, Dartmoor, Port Campbell and Grassmere having services restored and 63 percent of Mortlake back on line. More than 100 technicians are on site carrying out repairs as quickly as possible.
Telstra has announced a process for business customers affected by this communications outage to claim compensation. The process will include a dedicated call centre for businesses, visits to affected towns and an online claim form. View the announcement online here.
With many business services now being restored Telstra has set up a dedicated team to take calls from business customers who may require assistance in reconfiguring their phone and internet services. This team can be reached on 1800 008 979 between the hours of 8:00am to 5:00pm. Today Telstra representatives are going door to door in business areas to check if customers need assistance in Edenhope and Warrnambool. Tomorrow Telstra reps will be in Mortlake, Camperdown and Terang to offer our business customers help.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 02/12/2012
This is the latest update on Telstra’s ongoing efforts to restore communication services in south-western Victoria.
Technicians have continued to make progress in restoring landline and internet services. Ninety three per cent of impacted landlines have now been repaired. Today technicians continue to individually re-cable remaining landline services through the Warrnambool exchange.
Work to restore internet services is ongoing with approximately 50 per cent of service back on line across the district. More than 50 technicians are on site carrying out repairs as quickly as possible. Overnight additional scaffolding has been set up to expedite the repair of some remaining damaged cables.
Telstra has announced a process for business customers affected by this communications outage to claim compensation. The process will include a dedicated call centre for businesses, visitations to affected towns and an online claim form. View the announcement online here.
With many business services now being restored Telstra has set up a dedicated team to take calls from business customers who may require assistance in reconfiguring their phone and internet services. This team can be reached on 1800 171 355 between the hours of 8:00am to 5:00pm.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 01/12/2012
This is the latest update on Telstra’s ongoing efforts to restore communication services in south-western Victoria.
Technicians have made significant progress in restoring landline and internet services. Ninety two per cent of impacted landlines have now been repaired. Today technicians are working to individually re-cable remaining landline services through the Warrnambool exchange.
Work to restore internet services is ongoing with approximately 50 per cent of service back on line across the district. Significant gains were made in repairing services in Bushfield and Warrnambool overnight. More than 50 technicians are on site carrying out repairs as quickly as possible.
Telstra has announced a process for business customers affected by this communications outage to claim compensation. The process will include a dedicated call centre for businesses, visitations to affected towns and an online claim form. View the announcement online here.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 30/12/2012
PM
Telstra today announced a streamlined process to make it easier for business customers impacted by the Warrnambool exchange fire to make a claim for compensation.
Telstra understands it may take some time for business customers to determine the impact of the fire on their business, however wants to make it as easy as possible to make a claim once they are ready.
The fast track process will provide business customers flexible ways to claim, depending on their circumstances, including:
- dedicated call centre staff to be available for customers with inquiries to call and provide advice on making a claim;
- specially trained employees visiting impacted areas and towns;
- an online claim form on Telstra.com.
Local Telstra area general manager Bill Mundy said Telstra was in the process of setting up the fast track process and would provide further information to customers in the coming days about when staff would be in each area and the dedicated call centre telephone number.
“We understand the impact this has had on local businesses and the economy and we want to make it as easy as possible for people to make their claim,” Mr Mundy said.
This follows the announcement yesterday that fixed phone and ADSL broadband customers that have been impacted by the fire will have one month’s line rental credited to their account. Telstra will also ensure that any customer who has used their mobile service as their primary phone or data service while their fixed line was unavailable for calls or data will not incur additional standard* usage charges above their included plan allowance.
Telstra again apologises to customers and thanks them for their patience during the restoration period.
* excludes Premium SMS, Int’l calls, etc
AM
This is the latest update on Telstra’s efforts to restore communication services in south-western Victoria following last Thursday’s fire that partially destroyed Telstra’s Warrnambool exchange and impacted customer landline, broadband, mobile and radio services across the region.
Technicians have continued working around the clock to restore landline and internet services and have made significant progress.
Landline services are now restored to 58,342 customers. The latest towns to be connected overnight include:
| Camperdown | Dorodong | Bringalbert | Harrow | Wombelano |
| Langkoop | Willatook | Yambuk | Barnxholme | Digby |
| Tahara | Caramut | Ecklin | Gorae West | Glenthomp |
| Hexham | Ellerslie | Mumbannar | Broadwater | Greenwald |
| Jancourt | Minhamite | Killarney | Woodhouse | Minjah |
| Benayeo | Douglas | Warrong | Dundonnel | Woorndoo |
| Wallacedale |
Technicians have also restored Internet services to 39 per cent of customers with the latest towns to have some customers back online including Portland, Hamilton, Port Campbell, Bridgewater and Vasey.
Mobile phone coverage has been restored for all customers throughout the region for both voice and data services.
A team of more than 50 technicians are on site carrying out repairs, working across two 12 hour shifts to get services restored as quickly as possible.
The focus today for technicians will continue to be restoring landline and internet services.
For an insight as to what the technicians have been experiencing, Kevin Sadler has shared his experiences this blog. Kevin has worked at Telstra for 38 years and tells a very human story to this incident.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 29/12/2012
This is the latest update on Telstra’s efforts to restore communication services in south-western Victoria following last Thursday’s fire that partially destroyed Telstra’s Warrnambool exchange and impacted customer landline, broadband, mobile and radio services across the region.
Mobile phone coverage has now been restored to all 3G base stations throughout the district for voice and data services.
Technicians worked overnight reconnecting approximately 11,000 landlines and have now restored services to 74 per cent of customers. Towns added overnight include Port Fairy, Casterton, Dunkeld, Heywood, Orford, Toolong, Warrong, Camperdown, Heathmere, Noorat and Tyrendarra. All landline services in Hamilton have now been restored after partial restoration yesterday.
Significant progress has also been made in reconnecting internet services with restoration in Port Fairy and some areas of Warrnambool.
A team of more than 50 technicians are on site carrying out repairs, working across two 12 hour shifts to get services restored as quickly as possible.
The focus today for technicians will continue to be restoring landline and internet services.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 28/11/2012
This is the latest update on Telstra’s efforts to restore communication services in south-western Victoria following last Thursday’s fire that partially destroyed Telstra’s Warrnambool exchange and impacted customer landline, broadband, mobile and radio services across the region.
Mobile coverage has been largely restored across the region, with 35 of 41 base stations now back online. The latest areas to receive restored coverage are Panmure, Portland (Alcoa), Tyrendarra, West Warrnambool and Mt Eckersley.
Technicians have reconnected 57 per cent of landline customers including the entire townships of Portland, Edenhope, Poolaijelo, Mortlake, Derrinullum, Cobden and Mirranatwa. We are seeking to increase capacity in Portaland as some customers may be experiencing difficulty in making calls. This is in addition to the restoration of a number of townships yesterday.
Approximately half the services in Hamilton have been restored. Telstra is continuing to focus on restoring services across the district. A team of more than 50 technicians are on site carrying out repairs, working across two 12 hour shifts to get services restored as quickly as possible.
Efforts to restore all services in the region are ongoing
Today technicians will focus is on re-establishing transmission links in the exchange.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible
UPDATE: 27/11/2012
This is the latest update on Telstra’s efforts to restore communication services in south-western Victoria following Thursday’s fire that partially destroyed Telstra’s Warrnambool exchange and impacted customer landline, broadband, mobile and radio services across the region.
The townships of Lismore, Macarthur, Peterborough, Wandovale, Brucknell, Grassmere, Kariah and Pricetown have all communications services restored, after Telstra was successful in re-routing these services from the Warrnambool exchange to the South Melbourne exchange. This is in addition to the restoration of the townships of Balmoral, Dartmore and Bessiebell yesterday.
With the restoration of approximately 18,000 landlines connected through the Warrnambool exchange yesterday this brings the number of landlines reconnected to approximately 19,000. We are pleased that we have been able to reconnect these customers and are carefully monitoring our equipment for stability, as it was extensively damaged in the fire.
Overnight we were able to restore internet and data services for another 20 large business customers, which brings the total restored to over 120 to date including a number of banks, medical, utility, government and transport customers.
Over 350 ADSL services have now been restored, these are across the region, not located in a specific geographic area.
Services have been restored to payphones, 250 medical priority assistance customers, essential services, and over 450 other priority lines such as retirement homes and schools through connection to two Mobile Exchanges on Wheels (MEOW).
A third MEOW was sent from Queensland and will be sent to the town Hamilton. Services will be connected to this on a priority basis.
Mobile service has now been restored to more than 80 per cent of the impacted area. 2G mobile service has now been restored to Nirranda South.
Efforts to restore all services in the region are ongoing with a team of more than 50 technicians on site carrying out repairs. Technicians are working across two 12 hour shifts to get services restored as quickly as possible.
Today our focus is on efforts to restore the large towns of Portland and Hamilton, through re-routing services from the Warrnambool exchange to the South Melbourne exchange. We also continue to focus on re-establishing transmission links at the Warrnambool exchange.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 26/11/2012
This is the latest update on Telstra’s efforts to restore communication services in south-western Victoria following Thursday’s fire that partially destroyed Telstra’s Warrnambool exchange and impacted customer landline, broadband, mobile and radio services across the region.
Importantly today we have been able to restore approximately 18,000 landlines connected through the Warrnambool exchange. We are pleased that we have been able to reconnect these customers and are carefully monitoring our equipment for stability, as it was extensively damaged in the fire. These services are across the region and we would encourage customers to check for dial tone to see if their service has been restored.
The townships of Dartmore and Bessiebell have all communications services restored, after Telstra was successful in re-routing these services from the Warrnambool exchange to the South Melbourne Exchange. This is in addition to the restoration of the township of Balmoral overnight.
Over 350 ADSL services have now been restored, again these are across the region, not located in a specific geographic area.
To date we have been successful in restoring internet and data services for over 100 large business customers in the area, including a number of banks, medical, utility, government and transport customers.
Services have been restored to payphones, 250 medical priority assistance customers, essential services, and over 450 other priority lines such as retirement homes and schools through connection to two Mobile Exchanges on Wheels (MEOW).
A third MEOW is being sent from Queensland and is expected to arrive in Warrnambool early tomorrow morning.
Mobile service has now been restored to more than 80 per cent of the impacted area. Further mobile network coverage will be restored in Dunkeld and Mt Eskersley this evening with the deployment of Satellite Cells on Wheels (SatCOWs) to these locations.
Efforts to restore all services in the region are ongoing with a team of more than 50 technicians on site carrying out repairs. Technicians are working across two 12 hour shifts to get services restored as quickly as possible.
Overnight technicians will remain focused on restoring transmission cabling and replacing equipment which carries landline telephone services. Work will also be undertaken to restore coverage to customers in a number of townships by re-routing services through other exchanges.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 26/11/2012
The Warrnambool Exchange was damaged by fire at 4.40am on Thursday 21 November. Since then Telstra technicians have worked around the clock restoring services to affected customers, replacing hardware and cabling and using temporary portable infrastructure from Melbourne and flown in from interstate.
Below is the latest update on progress made.
This is the latest update on Telstra’s efforts to restore communication services in south-western Victoria following Thursday’s fire that partially destroyed Telstra’s Warrnambool exchange and impacted customer landline, broadband, mobile and radio services across the region.
Mobile service has now been restored to more than 80 per cent of the impacted area with overnight work restoring mobile base stations coverage in Warrnambool East, Warrnambool North, Timboon and Allansford through the use of satellite technology.
Overnight we were successful in restoring internet and data services for 91 large business customers in the area, including a number of banks, medical, utility, government and transport customers.
Services have been restored to payphones, 250 medical priority assistance customers, essential services, and over 450 other priority lines such as retirement homes and schools through connection to two Mobile Exchanges on Wheels (MEOW).
A third MEOW is being sent from Queensland and is expected to arrive in Warrnambool early tomorrow morning.
The township of Balmoral has all communications services restored, after Telstra was successful in re-routing these services from the Warrnambool exchange to the South Melbourne Exchange. Telstra will continue to work on re-routing other townships’ service to other large exchanges this morning, and hopes to advise of more townships back on air this afternoon.
Efforts to restore all services in the region are ongoing with a team of more than 50 technicians on site carrying out repairs. Technicians are working across two 12 hour shifts to get services restored as quickly as possible.
Today technicians remain focused on restoring transmission cabling and replacing equipment which carries landline telephone services. Work will also be undertaken to restore coverage to customers in a number of townships by re-routing services through other exchanges.
We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
UPDATE: 25/11/2012:
The team has been working tirelessly since the fire at the Warrnambool exchange on Thursday morning. Below is an update on the key developments for our impacted customers. 
Mobile service has now been restored in Edenhope and Greenwald. Other communities that have mobile voice coverage include Warrnambool North, Camperdown, Tower Hill, Port Campbell, Portland, Portland North, Port Fairy, Hamilton, Dartmore, Colraine, Mt Kincaid, Mt Clay and Stonehaven.
Overnight Telstra reinstated payphone services and 4G data coverage in Warrnambool and restored landlines to more than 200 medical priority assistance customers through connection to a Mobile Exchange on Wheels (MEOW). Work will continue today to connect other priority services such as fire alarms for retirement homes and local schools.
Efforts to restore all services in the region are ongoing with a team of more than 40 technicians on site carrying out repairs. Technicians are working across two 12 hour shifts to get services restored as quickly as possible. This has led to significant gains in restoring transmission cabling and replacing equipment which carries landline telephone services. We apologise for the inconvenience to our customers. We are doing everything we can to get them connected as soon as possible.
For regular updates please follow our @Telstra_news Twitter handle and the hashtag #Warrnambool.
Interested in getting updates on progress in restoring services
im still waiting to get land line everyone around me in portland got land line but not me my phone completely dead and ive got disabled daughter and still nothing and it say entire portland back up well watt wrong my phone
It’s amazing how fire can damage things so quickly. It’s great to see Telstra fixing this straight away, and I guess there is an internal review happening as I write this, to see what better devices Telstra can bring into there exchanges to stop something like this happening again.
While I have seen complete server rooms catch fire, I have never seen something like this.
Suggestion, not sure how much this would cost, but I know hospitals, server rooms and many other places have this. But could you guys not implement a airlock or something that sucks the air out of the room, if there is a fire or something?
I also should not I am only guessing the fire started in the room, I could be way wrong. Be interested in finding out more, improving Telstra and any telco from events like this would be a great investment for Australia and the telco industry as a whole.
FM200 could have controlled it but in some exchanges it’s just not feaisble I believe. The cost of refilling FM200 from false alarms gets very very costly.
That said, the cost is much the same with Warnambool being dropped into the dark ages. At least Telstra are doing what they can as fast as they can. It’s just one of those events you could plan for but wonder “will it really happen”, until the root cause of the fire is known, preventative measures at other exchanges could never really be put in place.
Air locks that suck the air out of the room in exchanges would be just too costly and would end up being passed onto consumers and businesses in higher costs.
I can’t believe that a National Monopoly like Telstra doesn’t have a better (if any) Disaster Recovery Plan. Why doesn’t the South West telephone network have a the ability to designate another exchange as the parent exchange to allow at least most of the areas communications function normally? What would have happened (and how much would it have cost) if this had happened in a Metro area? Or is it that there is now really planning putting into Regional Areas due to lower population density?
I give credit to the local businesses that have taken it on themselves (at their own cost) to manage the situation and try and continue to provide high level services to the area. Also the local radio has been amazing, as the TV stations seem to have lost interested in informing the area on any updates since Thursday.
Hi Roxanne. We do have extensive business continuity and recovery measures across our network and operations, and we have many examples of redundancy in our network that function seamlessly behind the scenes. The Mobile Exchanges on Wheels, Cells on Wheels and Satellite Cells on Wheels are an example of the preparations Telstra makes for unexpected events – the ability to move capacity to where it’s needed at short notice. It is very difficult to provide redundancy to cater for something as uncontrolled as a fire at an exchange. We are not aware of any operator around the world that makes any widespread use of redundant exchanges. To do so would be the equivalent of someone keeping multiple cars just in case one breaks down, or a household having multiple power distribution boards in the house just in case one burns out – it’s just not feasible.
I agree, but what we can see is that they have an excellent PR team on the case making sure that the media only reports the positives and not the negatives.
Can you please give us an ETA on Residential ADSL?
Days?
Weeks?
Months?
I need this for my work and if it’s the latter need to make other arrangments like statelite or WiMax.
Doesn’t have to be precise … Days I can work around … But longer I (and I imagine others) will need to make other work arrangments.
Can you please give us an ETA on Residential ADSL?
Days?
Weeks?
Months?
I need this for my work and if it’s the latter need to make other arrangments like statelite or WiMax.
Doesn’t have to be precise … Days I can work around … But longer I (and I imagine others) will need to make other work arrangments.
Hello Michael. I just sent you an email requesting some more info. Can you please get back to me? Brendan
I also rely on the internet for my job as a web developer, maybe release information about ADSL, ect to assist with people like Michael and I who rely on it for our job so we can make other arrangements.
I understand the hard work you guys are putting into this rebuild and appreciate the efforts!
Cheers
There are towns that are down, and there is no information on when they are likely to be resolved. Hamilton is one of these. I would expect that a time window could be supplied so that alternate arrangements can be made.
Why hasn,t telstra rerouted all data and even reparented exchanges all ready it seems there wasting to much time in warrnambool when the rest of the network could already be back up and running via Hamilton to Ballarat Melbourne Camperdown could go via Colac To Geelong It seems city based engineers etc have probably got no understanding of the network out side Melbourne
Brendan,
Would it be possible for some more recent photos of the work undertaken in the last 5 days to be released to the local media? Kind of some before [restoration work inside the building] and after? It would help quantify the reports of the restoration process. Im sure we have all seen the photos of the damage by now, but what of the work by the dedicated team on site?
Humanising the story a little is good PR and doesnt cost anything. For what its worth, IMO, the PR effort has been good and since the weekend stepped up a notch as it should have. Please consider my suggestion as a required natural progression!
Hi Sega. We’ve been updating this Flickr set. Keep an eye out here. Brendan
Brendan,
Thanks for the pics update, I asked The Standard yesterday as well, nice to see the new coverage they have on their web site today. Thanks to Telstra letting them in or supplying the photos.
No daily update of yesterdays achievements as per the last few days today?
Howdy Sega. You’re welcome. We have updated the blog, a media release and some more photos on the Flickr set.
Still no phone or Internet at my house in North Warrnambool. How much longer are we expected to wait?
I had to buy an Optus phone and prepaid mobile broadband … How do I arrange refund/compensation for that and I am not a business customer.
Excellent efforts by Telstra field staff. They should be commended for the outstanding hard work done restoring services so far.
I’m sure that Telstra will also welcome the government inquiry into the Warrnambool exchange fire:
“Minister for Broadband, Communications, and the Digital Economy, Senator Stephen Conroy, today announced an inquiry will be held to identify what lessons can be learnt from the Warrnambool Telstra exchange fire that left more than 60,000 residents without fixed line telecommunications services.”
http://www.minister.dbcde.gov.au/media/media_releases/2012/192
Could an ETA on when residential broadband is going to be restored to Warrnambool be given?
If it is going to be days I would like a chance to make other arrangements through one of your competitors but as I have no idea on timelines I could get back from buying a mobile modem only to find my broadband back up.
Also could mobile Telstra modems be rented out to customers in the mean time for free so people could still access the Internet? This would be a great solution!
Well it has been 10 days and despite all promises we still have no phone or Internet.
When can we expect services to be restored?
Before Christmas?
Going into 12 days with no phone or Internet despite assurances from senior Yellstra staff … Sitting and spinning … We are all becoming experts!
What say Telstra answer the questions asked so many times here and elsewhere:
How Long until resumption of normal services?
What was the cause of the fire?
You can;t tell me that after two weeks you still don’t know!
13 Days and still nothing … Goes to show all those promises and assurances given to me were not genuine!
when you fix ADSL2 so I can watch foxtel and bigpond channels and I want not pay for foxel on t box, Can you tell me it’s going be weeks or months time long.
I known it that time to fix it after fire
TELSTRA you are doing good job
So 93% landlines have been restored and that was ~2 days ago?
I live 2 blocks away from the exchange and still no landline or adsl
Have waited patiently for almost 2 weeks but now this is getting very frustrating. I am unable to work online or pay any of my online bills.
Lier, Lier, exchange on fire!
Where’s my landline and ADSL you promised to reconnect Telstra!
We have purchased 4G devices enabling our business to continue, however the 4g network has become really slow over the last couple of days to the point where they are no longer usable. I am presuming this is because of overload. Is Telstra aware of this speed issue, and can anything be done to speed it up?
Hello all. We appreciate your patience thus far and for those of you still waiting to get your services restored not long to go now. To date we have 95% of landlines and 65% of ADSL up and running, and now we move on to the tricky jobs. We hope to have everything restored by this Friday.
Brendan
As it been established that the smoke detectors recognise smoke from PVC, as this has been a problem in the past
Could I get an answer please