Telstra T-Hub 2 – Android-powered smarter phone for your home
For the past couple of months I’ve had to compete with my family for time with our home phone.
My wife, kids – and even my father-in-law – have all taken a renewed fancy to it.
You see, for the past couple of months we’ve been trialling the new Telstra T-Hub 2 which launches today. It’s the next evolution of the home phone.
Smartphones and tablets have completely changed our expectations about what we can do with a mobile device. T-Hub 2 does the same for the home phone – it’s designed to cater to what a modern household wants:
- A high quality voice calling experience
- Ease of use with touch screen interaction on the tablet
- Great look and feel
- Integration with the increasingly connected home
- Always on, so it’s fast to get information you need.
In creating the T-Hub 2, we’ve retained the features our original T-Hub customers like most.
First and foremost, our focus was to create a great home phone experience. The core call features include:
- Handsfree calling from the tablet or cordless handset. I personally love this feature when I am travelling, because I can check in with the whole family at night when they’re around the kitchen bench, and the call quality is great.
- Updating contacts using a touch screen keyboard and placing calls with the touch of a button.
- Accessing voicemail messages from a list so you can see who called and jump to the messages you want to hear most.
Powered by Android
One of the things our original T-Hub customers said they wanted was a greater range of applications to chose from.
To address this, T-Hub 2 is powered by Android. This means owners get access to a great range of Android applications and games from Google Play. The only problem is the kids will want to steal it away to play Angry Birds or Draw Something when you’re wanting to use it for a recipe or to listen to internet radio!
It also means navigation, web browsing and personalising the home screen on T-Hub 2 will be very familiar to many customers.
A new design
Physically, T-Hub 2 has been redesigned from the ground up. We’ve aimed for a premium feel with both the phone and tablet featuring curved lines and an elegant black and white finish. It also has the same look as our home network gateways, such as the BigPond Premium ADSL Home Network Gateway, so they look great together around the home.
The Wi-Fi enabled tablet still features a 7-inch screen. However, it’s higher resolution. T-Hub 2 also comes with a charging cradle that incorporates stereo speakers so customers can enjoy high quality music.
The tablet has a built-in kick stand so you can set it up easily throughout the home, such as playing internet radio in the bathroom or reading the news over breakfast. There’s also a 1.2 megapixel front and 1.9 megapixel rear-facing camera for capturing video or taking photos.
Handy features at your finger tips
Like the original T-Hub, T-Hub 2 puts organisation and entertainment services at customers’ finger tips. There are built-in calendar and email apps so customers can plan and manage their day.
There is a handy weather widget as well as links to BigPond news and sports content – all of which is unmetered.
There are also Yellow and White Pages apps. Customers can touch a number to call Yellow or While Pages listings.
T-Hub 2 comes with TuneIn radio pre-installed. That gives customers access to tens of thousands of local and international radio stations over the internet. This is a superb experience on the hub. My father in law loves this – he is fluent in Italian and uses it to tune into his favourite Italian news radio station most days
Connected home
And finally, we’ve built T-Hub 2 to be a connected home controller.
The T-Box remote control app is pre-installed on the T-Hub 2 so T-Box owners can use the T-Hub 2 for channel surfing.
More importantly, T-Hub 2 features Telstra’s T-Share application – an application designed to make it easier to view and share videos, photos and music between T-Hub, T-Box and smart TVs and PCs.
For instance you can use the T-Share application to play a video that is saved on your compatible/DLNA certified PC on your T-Hub 2. Or, you can share a video saved on your T-Hub 2 with your compatible/DLNA certified big screen TV. In both instances T-Hub 2 becomes your controller.
Pricing
T-Hub 2 is available outright for $360 for customers with eligible BigPond internet and fixed line services.
Customers can also purchase T-Hub 2 in monthly installments of $15 per month over 24 months.
We find the most popular way for customers to purchase the T-Hub is to include it in their T-Bundle and pay it off over the 24 months.
Buying with a T-Bundle means that you also have services like Calling Number Display and MessageBank already included so there are no additional charges to worry about.
Our T-Bundles include Family Calls Benefit, which gives customers unlimited national voice calls made between the home phone and up to four eligible mobile services on a customer’s single bill.
Most of our bundles also include unlimited local calls from the customer’s home phone.
Related links:
Telstra website hasn’t been updated to detail the T-Hub 2
Hi Brent. The site is up to date now. http://www.telstra.com.au/thub
After many complaints to telstra that my THUB 1 just simply didnt work and I was been charged for a useless faulty product. The only help I could get from a non englisg speaking customer adviser was to turn the hub off and reset it. Didnt matter how many times I did this the thub1 would freeze within minutes. I gave up on telstra and continued to pay for a service that didnt work for about a year or more. The Thub1 remained turned off as it wasnt usable. After hearing from another family member who had nothing but good things to say about the THUB 2, I rang Telstra to see if I could upgrade to the Thub 2. Again I got a hard of understanding English adviser who just wanted to transfer my call to the cancelation team so I could cancel my accounts. Nothing else could be offered. After about 2hrs of continuous calls to Telstra, I get offered to send back the Thub1 and once Telstra warehouse recieve it then the hub account will be closed. Why couldnt I get offered the Thub 2. I have now upgraded my plan to get the new thub2 with a lot of hesitation. Still very dissapointed that a simple upgrade could not be done for a customer that has several accounts including home/mobile/bigpond.
Hi Dave, I’m sorry to hear your story and I just want you to know I have asked the local T-Hub team to invistigate this outcome and give you a call asap. Brendan
Any links to tech specs for the device? Screen size, cpu gpu, ram, storage etc?
Hello Murray. You can find the T-Hub 2 specs online here.
Four concerns/comments:
- Android 2.3 – Telstra have missed the boat on this one. ICS didn’t sneak up on the world – it was anticipated for a long time. Fragmenting the Android landscape more is no help to anyone.
- Software updates to 4.1 – as Gizmodo and others have reported, Telstra are promising support for 4.1. To be taken seriously, there needs to be a definite and solid timeline for customers, otherwise this product is DOA. Software updates for Android devices are already terrible, so the faith is lacking to begin with.
- Nexus 7 tablet is considerably cheaper, and much more flexible from a custom ROM/software update point of view.
- I don’t buy that a “modern household” is looking for a home phone product (particularly one that is at this price point). Just because all bundles force a fixed line upon customers doesn’t mean we actually want it.
Will the 2nd itteration of the T-hub have additional handsets that can be purchased? If so, at what price?
Hi Ozzie. I believe they are $40. Please head over to CrowdSupport as tell them you are looking for extra handsets and as what kind of offer they can do for you on the new T-Hub.
I have got the t-hub 1, why do we have to pay full price for the t-hub 2. There should be some of trade in.
Hello Paul. The team over at CrowdSupport will talk to you about the offers we have for T-Hub 1 customers.
Phoned Telstra re T-hub 2 and possible discount for existing T-hub 1 owners …. was told NO DISCOUNT is available or will be given to existing T-hub 1 owners. Typical !
Harry please as noted through this thread go to CrowdSupport so the team can help you with attrative upgrade options http://crowdsupport.telstra.com.au/t5/T-Hub/Telstra-launches-T-Hub-2/td-p/58750 thanks John
Paul, I totally agree with your comment. I have a T hub 1 with cordless hand sets. It is sitting in the corner now not connected for 6 mths because it is basically a little heap of cheap unusable junk. I have persued Telsra on this by phone and email but have been ignored in the past. I have rec’d the half price offer in the mail today for T hub 2. I would be happy to be using T Hub 2 if it works as a normal tablet should and pay the price as currently for T hub 1, ie, an exchange is warranted based on sub standard quality of the original purchased product. The handsets were also not used due to the awful ring tones and the very bad screen quality.
Looking for to a revision of the current offer
Regards
Stuart
stuart as per all the notes on this thread, the place to discuss your issues is over at crowdsupport where the team can assist http://crowdsupport.telstra.com.au/t5/T-Hub/Telstra-launches-T-Hub-2/td-p/58750 cheers John
After the disappointment of the T-Hub with all it’s we’ll documented problems I won’t be rushing for this.
Hey Telstra, for all us who took the leap of faith and bought a T-Hub put your money where you mouth is re improvements and let us trade in these rubbish devices for a new one.
The T-hub is one of the most disappointing purchases I have ever made.
I agree with you Steve. We should be looked after as long time users of Telstra and replace our very disappointing T – Hub 1 with the new one. It would not that much for it to be a better unit.
I’ve gotta agree here, T-Hub “1″ customers should be given a generous discount or even better, a straight swap…
Sure this new T-Hub product looks pretty nice, but it is incredibly over-priced for a landline product, particularly when there are far more functional tablets for the same or similar price (albiet with the tiny ommission of a built-in landline).
Add to this the past history of T-Hub products, to which Telstra has often had a “if we pretend it’s not an issue, it’s not an issue” attitude, well there’s a LOT of people that won’t be upgrading!
Gregory, If you reach out to the team over at CrowdSupport, they will talk to you about the offers we have for T-Hub 1 customers. Or you can use Live Chat and ask.
Dave head over and register at http://crowdsupport.telstra.com.au/t5/T-Hub/Telstra-launches-T-Hub-2/td-p/58750 so the team can help.you with options.john
I followed up with the sales team as told to so as to get an offer for existing T-Hub owners to upgrade. I was told in no uncertain terms that there is no such offer for existing T-hub owners.
Typical that within Telstra the left hand doesn’t know what the right is doing.
For others in t
His position I recommend voicing your concern directly to the Office of the CEO https://www.telstra.com.au/webforms/contact-ceo/index.cfm
Hi Stephen. Please do go to http://crowdsupport.telstra.com.au/t5/T-Hub/Telstra-launches-T-Hub-2/td-p/58750 and speak to the team there. Brendan
You can use your old T-Hub 1 handsets, AND THE TABLET in the T-Hub environment.
I have discovered how to do it. It’s not officially supported, and there are limitations, but here’s how to get your T-Hub 1 tablet working:
Step 1: From the original T-Hub Tablet, select Settings->Device Reset
Step 2: Step through the Installation Wizard until you reach the steps of registering the Tablet.
Step 3: When prompted to “Test dial tone”, select the options to say that you cannot hear the dial tone.
Step 4: On the “Troubleshoot” screen, scroll down until you see the Register button.
Step 5: Hold down the Page button on the T-Hub 2 Base Station until it flashes blue (approximately 3 seconds)
Step 6: Press the “Register” button on the original T-HUB Tablet. It should take a few minutes to register. You will know that the Tablet has registered once the Base Station Page button stops flashing blue. To check that the registration process has been successful, from the T-Hub 2 Tablet, select Settings->About phone->Other T-Hub devices – you should see that the T-Hub Tablet has registered.
Step 8: Press “Cancel” on the original T-Hub Tablet.
Step 9: If you are prompted to confirm whether you can hear dial tone, select Yes.
Step 10: Continue the installation process
NOTE: in MY cases, I got a firmware update to B.109M
You may get different.
NOTE 2: - The contacts that are shared across the T-Hub 2 Handsets and Tablets will not be available on the original T-Hub Tablet
- The outgoing calls made on a T-Hub 2 Handset or Tablet will not be displayed on the original T-Hub Tablet and vice versa
- As you will be required to perform a factory reset of the original Tablet, you will lose all personal data, including contacts, favourites, calendar events, call log, etc that are currently saved on the original T-Hub Tablet
I have to say how impressed I am with the next generation T hub. It works flawlessly and is such a difference to the old t hub. Well done Telstra. This tablet far exceeded my expectations. Fast.
and reliable. Can’t wait for the android icecream upgrade.
thanks for the feedback Paul! so much effort goes into a product like this, we are very proud of it, but what our customers say is the most important thing
Just for clarity, if you are looking to understand your upgrade options to go from an first edition Thub to an android based Thub v2, by all means please let us know within the crowd support thread here;
http://crowdsupport.telstra.com.au/t5/T-Hub/Telstra-launches-T-Hub-2/m-p/61374/highlight/true#M397
And we will be in contact.
Regards
Gareth
Hi,
I purchased a T-Hub 2 bundle last week and I have to say the tablet is doing a great job considering it’s Gingerbread 2.3 OS. I love the interaction between the tablet and the handset that comes with the bundle.
Now the letdown was that my handset dock was DOA (rechargeable batteries were faulty). It would not charge up at all. Telstra Technical team did attempt fair bit of troubleshooting before it was decided that the replacement is required.
Now I am awaiting whether the entire bundle needs to be replaced or dock + handset.
Despite this early setback I would be more than happy to use the T-Hub 2 with prospect of being upgraded to ICS 4.0.
SOrry to hear that SKender – it should be sorted for you with 24 hours, best way we can help with items like this is if you lodge a thread at Crowdsupport http://crowdsupport.telstra.com.au/t5/T-Hub/Telstra-launches-T-Hub-2/td-p/58750 so we can get account details and check your status etc cheers John
I second Paul’s positive feedback on T-Hub 2.
Can you John or Brendan tell me please if the hardware in T-Hub 2 will be capable of running ICS and if so then why is Telstra releasing the T-Hub 2 with a very out-dated version of Android as in v2.3?
Hi Jim, Glad to here you like the new T-Hub. I’ll ask the question for you. Brendan
Hi jim, for a device such as T-Hub2 our focus for launch was software stability and delivering a great calling exprience rather than aiming towards a bleeding edge software release. We think we have achieved an excellent balance. The tablet is certainly capable of ICS and the upgrade is on our priority roadmap cheers john
Hi Jim, The word is…The T-Hub 2 Tablet will be able to upgrade to both ICS and Jellybean. We are anticipating upgrading to ICS over the coming months.
Hi Brendan,
Thank you for the very prompt response. I’ll be looking forward to some “JellyBeans”
have 3 handsets (2 from T-Hub1), and rather than having them named “handset 1″ etc, and to use as an intercom system, I thought it might be best to name them after their locations.
The way to do this doesn’t seem all that difficult, although I couldn’t find documentation on it.
Here’s how I did it:
• On the T-Hub 2 HANDSET, press INT for intercom, and make sure you call each phone one at a time if you are a bit like me and forgetful of which is which
•ON the T-Hub 2 HANDSET, go to settings, System, Handset Name and simply edit the names.
•The names propagate back to the T-Hub 2 tablet, and you can see them in brackets.
•The T-Hub 2 handset can identify each of the phones/tablets.
The T-Hub 1 handsets don’t seem to have the capacity for renaming themselves, so any ideas would be appreciated.
However, I tried them all out, and the Intercom function works, even T-Hub to T-Hub. Obviously, it’s NOT OFFICIALLY SUPPORTED by Telstra, but if you want to try go ahead.
Why do it?
Well, for one thing, if one of your idiot relatives leaves a phone somewhere and you can’t find it, you at least have the option of dialling it internally, and you might find it before the battery dies.
And it easily identifies where you are.
Lounge Room (T-Hub 2 Tablet)
Lounge Room (T-Hub 2 Handset)
Kitchen (T-Hub 1 handset)
Bedroom (T-Hub 1 handset)
Computer Room (T-Hub 1 Tablet)
Any ideas on why the handset (THUB2) keeps restoring itself to EST when i have been through the settings to change the time? Also – now I have an issue where I can’t make or receive calls from the tablet (has been reported as a separate issue). Helpdesk have been notified but cannot seem to do anything about the time reset issue. Any ideas?? This is only about a month old (of which I have only used it for a total of about 5 days after having to send it back the first time round because the handset wouldn’t charge and was told there was nothing wrong with it).
Hi, can anyone tell me if I can assign ringtones to callers on T-Hub2??
Indeed you can add different ringtones on both the T-Hub 2 tablet, and the T-Hub 2 handsets.
It’s not as obvious as it should be, however:
1: on the Tablet, select the contact you want to assign a different ringtone to
2: select the menu/options soft button (3rd one down on the right of the tablet)
3: select the ringtone icon at the bottom of the screen.
You can also assign separate ringotones for groups, eg family or work, but you have to go into the group itself, and there is a dropdown item to change the ringtone.
You can also assign ringtones on the handset by editing the contact, but I’m not sure the ringtones synchronise.
Tablet:
From the Home Page, select ‘Contacts’ and select the Contact you want to assign the ringtone to.
Then select the Menu icon (right hand side of the Tablet). This will open a list of options, i.e. Edit Contact. Share, Ringtone and Delete Contact. Select ‘Ringtone’ and if you are prompted, complete the action using ‘Android System’. Scroll down the list of available Ringtones and select one. Apply the change by selecting ‘OK’.
Handset:
From the Home Page, select ‘Contacts’ (top left image) and select the Contact you want to assign the ringtone to.
Select ‘Options’->’Edit’ and scroll down to ‘Default’. Use the Left and Right buttons on the handset keypad to scroll between the various ringtone options. Select ‘Save’ to apply the change.
So far I quite like my Android 2.3 T-Hub 2, it feels quite speedy and doesn’t lag as often as my Smartphone. I am interested to know when Android 4.0 will be introduced for the T-Hub 2 because I believe it will become a more interesting product for the latter and become faster. Some applications now don’t work as well as they should as they are being coded for Android 3.0-4.1.
I would just like to know when we can expect the ICS update?
Well in theory, the device should run faster, because Android 4.0.x (“Ice Cream Sandwich”) manages memory and tasks far better than previous versions of Android…
There may or may not be a huge difference, but you should notice some difference.
As part of the T-Hub 2 roadmap, it is anticipated that ICS will become available in the first half of 2013.
Hi can you confirm the dates for ICS.. PLEASE
Can the T Hub 2 be used as a media center client with software from the android market?..
Anybody who currently owns it tried running a HD movie through the micro HDMI?.
1 Ghz dual core would be tested, but with 2 GB of ram it may work.. Might actually put this thing to work.
the thub2 plays hd movies from usb and sd card
we got a t hub 2 send to u for free by telstra and an hour later it froze what do i do
Hi Ella, Give the support line a call on 1300 136 841. I’m sure they would be happy to assist or replace if it’s not functioning. Brendan.
The complaint I have so far…
How do you add ringtones and delete the current default annoying ones
Anybody to help be greatly appreciated
Thanks
Hello there. Please head over to a dedicated support page for the T-Hub 2 on CrowdSupport and ask your question to the community there. Thanks Brendan
It’s a shame you will do nothing for we poor customers who invested in you fault ridden T Hub 1 and even though less than a year old, you refuse to accept responsibility, simply telling me it checked out OK in the factory. Guess you are calling me a liar, despite spending hours and hours on the phone to your off shore help centers who constantly had me reset the machine. nothing wrong you say? I say cop out. extremely poor service. You have at least taught me a lesson….never buy another Telstra product
I love my T hub2 after many problems with T hub1 I was relieved. My problem is that I put in my email address to receive emails on the Hub, but now I am getting all my emails on the Hub and not all on my Outlook Express. I missed a couple of important emails because I couldn’t print them off the Hub or forward them to my Outlook Express service. Can you help me to either delete my email address from the T hub2 or change it to a different email address. (I have two, and the secondary one is not as important as my work email via Outlook Express. I would really appreciate your help with this.
Hello Marianne. You can call the dedicated T-Hub support team on 1300 136 841. They will sort this out for you. Perhaps your email is being deleted on the server after the T-Hub collects it so you dont get a copy in outlook. Let me know how you go. Brendan
I have a t-hub 2. It’s fantastic. I’m a tech guy, and configuring this for my family to use was a breeze. Telstra threw this in with our bundle of foxtel, mobiles, landlines & internet.
Once they get it onto ICS and give us a decent base OS to use, this device will be a great addition to any household.
From reading the comments I agree Telstra should honor t-hub 1 customers with a free t-hub 2 as I am yet to fault this device.
not happy with t hub wish l hadnever got it at all
Ito am one of the poor sods who bought a T-hub1, about the most disappointing thing I have ever purchased. What a waste of money, hardly used the thing because so unreliable and buggy.
Is there any deal available to people such as me to get a T-hub2 at a discount?
Hi Stephen. If you contact our customer service team, they can look into your account and see what options you have for upgrading to a T-Hub 2. You can contact them via live chat at: http://tinyurl.com/24×7-service
Had thub1, had major issues, sent back and forwards numerous times finally had enough. Telstra ring and offer me thub2 very cautious about its reliability well it playing up now as well only 1 -2 months later. Poor product. Now I find out I’m paying for both units and Telstra won’t remove the fees or take both hubs back. I hope someone at Telstra reads this and re thinks its customer service you are thieves. Mislead and locked in for faulty and useless equipment. Morally correct companies fix or remove faulty equipment not make you pay for it. Fed up and upset.
Brett, that doesn’t sound good and you would be more than entitled to make a complaint. I would recommend visiting our Complaints page to see what can be done.
Why do the t hub2 specs state it is upgradeable to Android 4.0 but there is no update available?
Both the banking apps i want to use, the NAB and Commonwealth are not compatible with the t hub2 even though they only need Android 2.1 and above.
Seems pretty stupid to advertise it’s upgrade capability when there is no upgrade available.
The T-Hub team is in the last weeks of testing Ice Cream Sandwich (Android 4.0.4). Once everything tests out OK we will notify existing customers via email and SMS. Current results are suggesting that the update will be available from April.
As for the banking applications you mentioned, they require the device to support GPS to enable the location features of the app. As the T-Hub 2 does not have GPS, a number of application providers have worked around this issue by not making GPS a mandatory requirement and derive the location from Wi-Fi.
John Herring,
With regards to the financial apps not being compatible, this is beyond Telstra’s direct control and you’ll need to contact the relevant financial institution – there is usually an e-mail address or support link on the application’s page in the Google Play Store, though sometimes this is not the case and you will need to resort to traditional means of support, such as the “contact us” details on the financial institution’s Web site or their customer service center’s telephone number.
As for the T-Hub 2, it is made by a third-party manufacturer (Huawei, I believe) and Telstra must wait for them to release the upgrade first (after which Telstra then test the upgrade for bugs and flaws, before releasing it to their customers)…
In saying this however, Android 4.0 (“Ice Cream Sandwich”) has already been superceeded by Android 4.2 (“Jellybean”) and Telstra should be harrassing the manufacturer a lot more agressively for the upgrade to be made available (you could also try contacting the manufacturer yourself, and pressuring them to release the upgrade to Telstra).
the thub2 Sh**ts all over the thub1. dual core processor, android operated tablet, customizeable screen and access to 1000′s of apps thru google play store. plus it makes phone calls, takes photos and plays media files thru the sd card slot. plus it connects to wifi, not just at home but when your not at home, any free wifi can connect to it, or any wifi hotspot for that matter. i use my thub on the train on the way to work, it plays my movies and connects to my mobile wifi device.
HELLO???
Why get ics instead of the latest jelly bean??
Ics is 2012, gingerbread is who knows when? Jelly bean is 2013!!! Install jelly bean not ICS! Please. Thank you. Btw, i have two questions.
1. Can you root T-hub 2 or not?
2. Can I install Jelly bean Os now? If not when?
Thank you!
Also can the next thub 3 have a faster processor, new camera and mic with more megapixels. The thing is why cant people make the best they can to top everything else, instead of making something that barely tops anything? There is something going on…
Hi Zak,
Thanks for the post
I’ll reply to both your comments in the one message.
The T-Hub 2 is unlike any other Android device in market to date. The tablet is designed to function on Telstra PSTN network using DECT capability. Unlike other mobile or tablets that are based on off the shelf Android operating systems, the T-Hub requires a significant amount of customisation to function correctly. If users were able to load Jellybean onto the T-Hub 2, the Calling capability and any Telstra specific calling applications such as Voicemail, SMS and Contacts would not function correctly. The T-Hub 2 Tablet would simply become a Wi-Fi only tablet with no integration with the T-Hub 2 Handsets. For this reason, Telstra does not openly support the action of rooting the tablet.
Telstra is in the final stages of testing ICS which has proven to be a reliable O/S to base the telephony customisation on. Jellybean maybe in market today, however, Telstra may choose to skip this for KLP which is the next Android O/S version. It will all come down to the benefits, maturity, performance and stability of the O/S.
As for the next T-Hub… Telstra constantly reviews the market to determine what new hardware features and capabilities can be introduced into the T-Hub. The next question is when. Based on our testing to date, the current in-market product meets the performance requirements of the primary use cases e.g. make and receive a call, browse the internet, check email, listen to voicemail. This being said, there are some exciting additions that we can make to the product to enhance the customer experience even further and do so at a similar price point. However, any changes that we introduce takes time as it requires a hardware change to the devices – which is a little more than just swapping out parts. Any feedback on other areas of improvements are always welcomed
Hope this clears everything up for you.
I have a pc, laptop, ipad2 and a T Hub on all of which I am receiveing the same emails. I do not want to receive or send emails on my t hub can this service be switched off.
Steve, on your T-Hub 2:
In settings>Accounts and Sync, scroll down to manage accounts, select your Bigpond account, then select Account Settings, go to Inbox Check Frequency, and change the value to “Never”.
BTW, did you know there is a dedicated forum for T-Hub and all things Telstra at http://crowdsupport.telstra.com.au/
Yes I have heard of key lime pie and I wonder when it’ll release. Can’t wait.
I have had similar problem as Dave, I am just waiting for a return call from technical support to see what can be done I have had my original thub for two years, it had to be fixed three times, and this last time I sent it away they sent it back and it worked for one day then it messed up again, and usually when i talk to technical support they just say send it in send it in. but I think its only fair to offer thub2 to customers that have had issues with the first one without charging them a “new plan”fee we are already paying to use it I have not been able to use my broken t hub for 4 months I been so buys I haven’t had time to call until now and telstra is suppose to call me back. I have been paying for thub and havent been able to use it in months, and also i had sent it back twice to be fixed and it doesnt work. I also have a home phone/ internet bundle/thub/and tbox pack i love the tbox i have not had any problems with that just wish i could actually use the thub! or get a thub two im willing to pay it off the normal 15 a month but dont think i should have to pay for a new plan because the last time my thub got sent back to me it didnt work for more than one day
G’day Melinda, there was a period where people had their T-Hub 1 replaced by T-Hub 2.
If your T-Hub 1 has been out of action for 4 months, and you have still been paying for it via your bill, I’d say you have a reasonable position to ask for a replacement by T-Hub 2. Lets see if someone comes along and contacts you.
If no-one does for a day or two, place a call, and ask for assistance/replacement.
FWIW, I have both T-Hub 1 and T-Hub 2, and it is possible to get the T-Hub 1 working in the T-Hub 2 environment.
Need urgent help. I had to re-set base station (T-Hub 2) due to handsets lost ability to call in or out.
Re-registered T-Hub panel and 3 handsets to base station and now have all my contacts on T-Hub panel (114 contacts) but no contacts on any of the three handsets.
I’ve tried every which way and still cannot sync contacts from T-Hub panel to any of my 3 handsets.
If one more T-Hub support person tells me I have to enter all my contacts manually into 3 handsets, I’ll spew.
This is 2013 for heaven’s sake and why am I thinking the T-Hub version 1 crapped on version 2 in this regard
Hi Jim, you do not have to enter your contacts manually into the handsets. However, for the handsets to retrieve and sync with the Tablet, you would have had to have entered a BigPond email address during the installation wizard. All your contacts in your BigPond email accounts and subsequent contacts created after installation will then be shared. As Kathleen suggested, you will have to step through the Installation Wizard again if you did not set up your BigPond email account. Let us know how you go.
Had this happen also. Just need to re-register the tablet and the auto sync will take care of transferring contacts. Good luck, hope this helped.
Kathleen, that may have worked for you for whatever reason but nothing works for me and I’ve tried every resolution I can.
How about some comment from our Telstra techsperts here on this by now well known issue.
I’ve had a level 2 support person tell me that it can’t happen and has been escalated to development level.
Please correct me if I’m wrong but I believe a recent firmware update for the T-Hub 2 handsets has broken the sync ability from panel to handsets???
I don’t think so, at least not in my experience.
You could try deregistering and reregistering your handsets.
BTW, go here:
http://crowdsupport.telstra.com.au/t5/T-Hub/bd-p/THub
and you could ask the question there. There’s a whole community of resources.
BUMP!
Where is my T-Hub 2 support?
I would dearly love to sync my contacts 114 of them, from my T-Hub 2 tablet to my 3 handsets. So how?
Hi Jim,
As recommended previously, please get in touch with the T-Hub 2 support team via 1300 136 841. They are the experts in this area
Gigi,
Your T-Hub 2 support team are not trained to this level and even level 2 support don’t have an answer for my contact sync issue.
I think I need to speak to the developers at Technicolor about this as they are the builders and coders of the T-Hub 2 tablet and handsets and as such I assume that they are responsible for software/firmware updates for the device.
Have just had a faulty T-hub 1 replaced with a T-hub2. Can I transfer my contacts somehow to the new Thub?
Hi Mal,
Give out T-Hub support team a ring on 1300 136 841 and they’ll be able to help you out with this
How much closer are you to updating to ICS? It has been in the “final weeks of testing” now for a fair few months. Gingerbread is getting rather embarrassing when people ask to have a look at it, find out what it’s running, snicker and put it back down again. Plus, when you do finally update it, can you PLEASE make the 24/7 app compatible! This is just absurd that it is not currently!
Hi Warren,
We’re waiting for this one too so I promise to let you know as soon we’re given any information!
Az
Warren, did you read this in a previous post here?
“T-Hub Team [Telstra Employee] says:
18 Jan 2013 at 11:49 am
The T-Hub team is in the last weeks of testing Ice Cream Sandwich (Android 4.0.4)”.
How many weeks are there between the post date and now (13 May 2013) ???
By the time we get ICS android will be up to KeyLimePie
We are looking at getting the t hub added to our bundle, can you tell me if the t hub can be moved around the house and used like a normal tablet or is it required to remain in one location?
Hi Tracey,
Thanks for your question! Yes, you can move the T-Hub around like a normal tablet, it is fully portable but does have a docking station for when the tablet needs charging so that is the only thing that needs to be plugged in.
Az
Please tell me and others here what is going on exactly with our Android OS update from a grossly out of date Gingerbread to either ICS, JB or KLP??
Hi Jim,
Apologies for the delay in responding. Your comments were auto-marked as spam. When we have an update on the updates, we’ll let you know.
Hi Jim,
I don’t have any update on the Android OS update at the moment but when I do, we will let you know. In the meantime, please feel free to call our T-Hub crew on 1300 136 841.
Az