Customer update: OAIC
Today the Privacy Commissioner released a report about a situation that occurred in December 2011 when we discovered some customer information was able to be accessed on the internet. I want to address the incident and once again reiterate that as soon as we became aware of the issue, we moved swiftly to minimise customer risk and contacted impacted customers.
We deeply regret the incident. As we did at the time, we sincerely apologise to any of our customers impacted.
An incident like this is unacceptable. We take our privacy obligations very seriously and invest considerable time and resources in ensuring the privacy of our customers’ personal information.
We conducted a full investigation into why this incident happened, in conjunction with the OAIC and the ACMA. We identified a number of areas where our technology, processes and training have to be improved. We have taken actions to improve all of these areas and will continue to do so.
All of these actions are designed to help prevent such an incident from happening again.
We have worked closely with both the OAIC and the ACMA as part of their investigation into the incident.
Again my sincere apologies to the customers who were impacted by this incident and please be assured we have taken action to prevent it happening again.