Customer service announcement
Last night we reset the passwords of some of our GameArena and Games Shop service members after the sites were victims of a hacking attack.
If you are an affected GameArena and Games Shop service member your new password is in the process of being sent to you in an email from the BigPond Games team. As a precaution you should also change your password at any other sites where it may have been used.
To clarify, Telstra BigPond Broadband account password details have not been affected.
If you haven’t yet received an email with your new password but want to change your password, please go to the password reset page on the GameArena website.
Importantly for members to note, no financial or credit card details were kept on the sites so information of this kind has not been accessed.
Information that might have been obtained was limited to GameArena or Games Shop usernames, the email address used to join the site and the encrypted GameArena and Games Shop passwords of up to 35,000 members, however as a precaution Telstra has reset passwords for up to 230,000 GameArena and Games Shop members who access the site using a non-BigPond email address (e.g. Hotmail or Gmail).
My sincere apologies to all members that have been impacted, unfortunately these attacks are possible even with the most stringent security measures in place. I’d like to take this opportunity to reassure all our customers we have rigorous measures in place to protect your information at all times.
We’ll continue to investigate this matter to understand it further and take steps to prevent a recurrence.