I recommend you give our Billing Support team a ring on 13 22 00 and request your itemised bill from five months ago.

1. Log in to My Account
2. Click the mobile phone or home phone service you’d like to view details for
3. Click Plan Details tab
4. Click Usage on the right-hand side of the page
5. Click “View Detailed Call Usage”
6. You can then view itemised call usage.

Hope this helps!
Az

I’ve just double checked the instructions that Leigh gave you and they are all correct. The ‘Usage’ tab is located under the ‘Plan Details’ tab on the right hand side of the screen.
If you’re still having problems, I recommend having a quick chat to our 24×7 Customer Service crew online via LiveChat here: http://tinyurl.com/24×7-service

Thanks.

You have suggested the following for accessing call details:
“1. Log in to My Account
2. Click the mobile phone or home phone service you’d like to view details for
3. Click Usage on the right-hand side of the page
4. Click “View Detailed Call Usage”
5. You can then view itemised call usage.”

These instructions aren’t applicable on the screen I see. There is no “Usage” button on the right-hand side of the page, or anywhere else.

Would you please provide updated instructions?

Oh no! This is not good! We have dedicated customer support team who will be able to chat to you about getting it restored. The best way to access that support in an efficient manner is to use the links above and connect with us on Facebook or CrowdSupport. You can also contact our support team 24×7 on Twitter @Telstra.