HOW TO: Use your iPhone overseas
Getting set for that long awaited trip overseas you’ve been looking forward to since you booked your plane ticket 8 months ago?! Well, I recently got back from my honeymoon overseas and wish I had of read this blog (not that it was possible) before I took off as it would have saved me hassle, time and quite a few phone calls back home!
As a Telstra customer (naturally) I knew I had access to a range of global roaming services but what I didn’t realise was that all iPhones purchased from Telstra are locked to the Telstra mobile phone network and as a default will only work with a Telstra SIM card.
What I needed as I landed in a foreign country was the freedom to use another SIM card while travelling – a SIM from said foreign country.
What I realised far too late was this:
Unlocking your phone service for all postpaid customers is free of charge but it can take up to 72 hours so make sure you give yourself enough time before travelling overseas to unlock your iPhone.
And here are the steps to start the process:
Find out more about your iPhone, you’ll need these details when you call us:
- Your mobile number
- Your iPhone serial number
- Your iPhone IMEI number
To locate this information, find the ‘Settings’ app which usually should be on your first page of apps (it may also be in a folder called – ‘Utilities’). Once in Settings, scroll down to find the ‘General’ option, and press the ‘About’ field.
From here you should be able to find the necessary details.
Step 1: Submit your iPhone unlock request to Telstra
- Pre-Paid iPhone: Check and pay your Pre-Paid iPhone unlocking fee by calling 125 8880 or visiting a Telstra store, then wait 72 hours and follow the Apple unlock instructions (step 2).
- Post-Paid iPhone: Call the iPhone Unlocking Centre on 13 2200 who will submit the unlock request for you, then wait 72 hours and follow Apple’s instructions (step 2). There is no fee to unlock your Post-Paid Apple iPhone from Telstra.
Step 2: Complete the iPhone unlock via iTunes
After 72 hours, follow the Apple unlock instructions to complete the unlock process and update your carrier settings.
So before you jet off, follow these simple steps and you’ll be ready to use your phone as soon as you land.
Editor’s note: We updated these instructions on 24 April 2013 with the latest information on unlocking your iPhone.
Pre-Paid iPhone customers:
You will need to pay an iPhone unlocking fee by either calling our Pre-Paid Unlocking Centre or visiting a Telstra store. Instructions are found online.
You will then be transferred to the iPhone Unlocking Centre who will submit the unlock request for your iPhone after verifying the unlocking fee has been paid. Once the request has been processed you will need to follow the above instructions for iTunes unlocking.