27 Apr 2012
By Leigh Price

HOW TO: move home with your Telstra services without imploding from stress


Moving house is easily one of the most stressful experiences around. If you’re a renter, there’s the gauntlet run of rental inspections and competing against loads of other applicants. Let’s not even think about the challenges of purchasing a home at auction. That’s all before you’ve even begun moving!

During my recent house relocation, I experienced all sorts of delights which are probably familiar to any renter:

  • Removalists who interpreted boxes marked “Fragile” as “Hurl these boxes into the moving van as if they were shot-puts”
  • Facing up to the fact that your jungle-garden needs a good mow before you move out
  • Playing a real-life version of Tetris with moving boxes at your new place

HOW TO: Moving homeYour Telstra services are quite easy to relocate. When you move home, we’ll provide you with a dedicated Moving Home manager who’s there for you every step of the way. I certainly found having one single contact made things far less stressful for my move.

Not only does your Moving Home manager make sure your services are moved across, they can even chat to you about your options if you’re thinking of changing plans or bundles. What I particularly liked was the ability to reply to an SMS with any questions. My Moving Home manager called me back shortly afterwards to help out.

She even called me back after my move to make sure everything was working as I expected. If only my gung-ho removalists had done that…

What to do when moving home

If you’re moving home any time soon, just complete our Moving Home form and we’ll be in touch towards your moving date to sort everything out for you.

Or call 1800 283 407 before you move.

It’s pretty easy to forget all the things you need to remember when you’re moving home – mail redirection, updating the addresses for your bills, setting up contents insurance…

What other tips do you have for checklists for moving?


Posts: 21


  1. Whackodoodle says:

    you must be joking. or obviously you have not moved house and trying to switch your old line to a new bundle service in a different neighbourhood.
    I think I made a mistake signing up Telstra Cable Bundle three years after I stayed away and deserted Tesltra like a plague……

  2. Jane Rankin-Reid says:

    This is pure corporate propaganda and I think you should be ashamed of yourself pretending things work at Telstra when they clearly don’t. You would gain this information were you to focus not on telling us how it should work, (news flash, nothing works at Telstra as you’ve described it) and make a point of reflecting the facts based directly on Telstra customers’ experiences and our increasingly frequent complaints. I booked our move a fortnight before the due date, it took Telstra another 6 days after we’d moved in to reconnect our company phones and then they disconnected my email address due to their own billing error- the commercial department doesn’t speak to the residential department. There are no realistic explanations for this anomolous anti-competitive customer relations, none whatsoever.

    • Brendan - [Your Community Manager] says:

      Hi Jane. Sorry it’s been so stressful to get this sorted. I’ve asked a local team to call you as a priority. Brendan

  3. Teresa says:

    What a shame it’s not that simple! I had contact with one of the Telstra team about 3 days after I lodged my relocation form online – and that’s the last I heard from them. I gave them plenty of notice, provided all the extra details they asked for – and yet my moving date is 2 days away and nothing is booked! We have no Foxtel appointment, no new phone number – nothing! Bet my bill doesn’t get suspended for the time I have no services though…

    • Sunil says:

      Hi Teresa, thanks for contacting us via our blog. My apologies for the issues you’ve been having with moving home. We’re trying something new and have added a new button to the top right hand of our blog with two options – you can click to ‘Ask the Crowd’ in a forum or you can go through to our ’24/7 Facebook page’. There are two options to contact us here as these links get you straight through to people who can help – you’ve come through to our corporate blog site here and I’d highly recommend using one of these new avenues to get directly in touch with Telstra about a specific product issue.

      Unfortunately I can’t look into it from where I am sitting. These avenues are a good way to get someone to look into your account and the issues you’ve been having.

  4. Whackodoodle says:

    I have received thousands of apologies from Telstra staff after they stuffed up the Tbox connections, went to wrong address not just once but thrice. When is this stupidity going to end. I wonder.

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