We’re ready, set, app! But we want you to be part of the journey
Filed under: apps, consumer, iphone, iPhone 4, my account, smart phone
It’s amazing how the use of smartphones has transformed our lives. One of the fun aspects of this is to share my favourite apps with friends. “I’ve got an app for that” has become the war cry of the digital tribes for good reason.
At Telstra, we’ve developed a handy app of (y)our own that will make it easier for you to manage your Telstra accounts and services on your iPhone®1. Today, we’re inviting you to help us shape the final version of the new My Telstra app.
We want our app to be an easy way for you to get the whole picture on your account – for example getting an idea of how much data you have used or where your call allowance is at – so your account stats will be at your fingertips. Plus, we’ve built in features so you can recharge your Pre-Paid service or quickly pay your bill online, so it’s simple and fast.
But, we figure that many you have used your fair share of apps and that you know what you like and don’t like better than anyone else, and so we decided to launch the (exclusive!) app to you to stress test it in real life with real customers. We’d like you to tell us the good and the bad before we finalise everything and launch it to the masses.
Today, we‘re looking for a group of digital thought leaders and power users (and Telstra Consumer customers…) who are interested in getting the new app before anyone else and sharing their feedback with us and we are calling this group the ‘Digital Customer Circle’.
In return you get….. The kudos commensurate with being part of this group 
To be considered for this exciting Circle, please complete the simple webform below and we’ll let you know whether you’re in. We’re going to look to build a diverse group of Telstra Consumer iPhone customers to get the most out of the Circle.
1. iPhone is a trade mark of Apple Inc., registered in the U.S. and other countries.
What, no love for Android?
Please develop an android application which properly supports android features;
Current & any outstanding bills widget.
Current data usage with tracking of data vs time remaining and data & cost estimates based on usage.
Prepay widgets including expiry dates.
Push notifications of threshold limits, new bills and and other application-supported tasks.
Gerd,
Are there any plans for a Windows Phone (or Android I guess) version of this App?
As always, I would be happy to give constructive feedback to Telstra – however do not have an iFruit device!
Ta,
Scott.
I’ve been waiting for the app. Glad to see it isn’t far away.
Would love to be part of this group. Sounds like it will be a great app.
Will the app actually show correct usage data ? As in currently the online billing shows a total used and this includes SMS when for my self SMS is free ? It becomes verry confusig when you see $500 used when in fact it should obly show the amount of calls mms etc thats not sms used. It would be good if the app could also show correct data usage as my online account has a data billing period different to the actuall billing piriod
Please add my comments to all those who want the app in android form. After all, according to stats, there are now more Android phones than iPhones.
I can understand everyone’s frustration that own an android or windows phone, but one thing at a time! It would be safe to say that after this has been succesfully rolled out Telstra would port there software to other devices. I assume telstra have a higher iPhone customer base than android and wp so this would be the smartest option to roll out to there highest target audience.
Nothing for Android or Windows Phone 7 people..?
only love to iPhone users…
TelstraOne app on Windows Phone still at version 1.0 after being out for 12 months .. what goes.. (supposed WindowsPhone premium partner.. what a JOKE) – let alone any new WindowsPhone devices
I know how you feel – the Android version also has not been uodated since its initial release… It’s kinda disappointing too, because the application is still pretty large, does not feature the ability to install to removeable storage (SD) cards and still lacks native support for pre-paid accounts.
I use TelstraOne, but mostly only for the weather… THe application has so much potential, however I am yet to see Telstra make the best of this potential.
For those wanting similar functionality for non iOS devices – check the My tab on the BigPond portal.
Well this sucks, the signup wants a 13digit account number, but mines only got 10, guess ill stick with CONSUME app then.
My account was also 10 digits, I just added three zeroes. Got me through. What’s the CONSUME app ?
I copied mine directly from “MyAccount” it has a few ” ” (spaces) in it. It equalled 13 characters. Pretty silly really…
i signed-up for this service, got an email with a link to install a profile on my iPhone and nothing’s happened since then.
I’m supposed to get an email with a link to download the app but having been waiting over a week now.
Rapidly losing interest.
I’m also wondering what’s happening? Installed the Test Flight certificates but haven’t heard anything since!
If you go into Testflight you should see the app there to be installed. However, I have been trying to install for two days now and it just fails
What ever happend with this app? haven’t heard anything since this???
Does this work on business accounts with 10 digit account numbers?
Android version?
Consumers need the ability to view open orders for any Telstra service and see what stage the order is at, who is ‘holding the ball’ and how long until the service will be provided.
Is this app going to be publised anytime soon ?
i had this app on my old iphone 4, i upgraded but this app did not sync with itunes and now i cant get it back, can it be sent to me again?
When will the app be available
Bump?
Could it also have an app badge with either the data or calls remaining for cap plans?
Keen to start using this App
It’s out for iPhone now. iPad and Android too. Pretty schmick!
Dear Mr Schenkel, I am an extremely dissatisfied customer. Last week I went online to change my internet plan from ADSL $89 to ADSL2 $79. A day later my whole internet access was disconnected and remains disconnected five days later, despite several calls to the technical support number. The Issue seems to be on a continuous loop between me and the Philipines activation team.
1. The internet is important to our life and we have spent a substantial sum of money to work around the Telstra system to maintain contact (e.g using 3G connections on an iPad, and even buying an OPTUS mobile Wireless system to enable my wife to continue her research project).
2. I am a dedicated Telstra customer (my wife, however became disillusioned by Telstra service some time ago). All my services, Phone, Internet, Foxtel, Mobile, iPad 3G, are all with Telstra. Unless this issue is resolved immediately, I too will act upon my disillusionment and seek another provider.
Peter, that’s definitely not good enough. I’ve just sent you an email to get some details so I can escalate this for you and get you back up and running ASAP.