Simpler Telstra bills for consumer customers
Hi everyone. I have one of those job titles that tend to scare people off at barbeques, but bear with me because I have some great news for all our Consumer customers!
Here goes… I’m the process owner for Billing at Telstra. That’s right, I’m responsible for ensuring the whole billing process is the best it can be. You may roll your eyes at the thought of a Telstra bill being the best it can be, but we’ve been listening to your feedback and working hard to make our bills simpler and more useful for you.
You said our bill was too complex and needed to be more informative … we’ve listened and you can check it out below! We’ve removed repetitive information, made the totals clearer, and added more descriptive labels and information about products so you know what you’re paying for and the benefits you’re receiving.
Some of you may have noticed that you’ve had a message on recent bills advising that a new look Telstra bill was coming. Well, I’m pleased to announce that from today Consumer customers will now receive these refreshed new bills.
I really like that a lot of the previous ‘visual noise’ has been reduced and the new colours and icons that help to explain the charges and discounts for each of your services.
We haven’t just assumed we’ve got it right either – we have tested it to be sure. We invited more than 1,200 customers and staff to review the new format and they agreed it is much simpler to read and understand.
We’ll be sending out a brochure with the first new-look bill to all customers to summarise the main changes and provide a link to our website where you can find more information. As always though, we encourage any customer who has questions or concerns to contact us on 13 22 00 (13 2000 for Business customers), t.com, crowdsupport or twitter.
Our bills necessarily contain a lot of information, but I think you’ll be pleased with the new look, and if you’re not, please tell us… we promise to keep listening!