Comments on: The new face of telstra.com

By: Vladimir Dias

Vladimir Dias — Mon, 23 May 2011 00:26:23 +0000

I logged in into my account and the billing information is not up to date. To change inside you really need to change your internal processes and give to the customer a better experience. My gold dream would be to solve all the problems by internet, so I would never need to call to the customer service again just to hear the standard answer “I am not able to solve your problem, it is better you call this other number in this other sector and tell them the whole story again” and they keep saying you that doesn’t matter how many different sectors/phone numbers you call.

By: Ed Riley

Ed Riley — Sat, 21 May 2011 09:29:27 +0000

I know there are many Telstra employees deserving of commendation for the service they are trying to provide. However, I believe that corporate governance really needs to get its act together. Telstra is so fragmented that one cannot resolve a problem talking to one person. The amount of time spent with Telstra is incredible and I walk away frustrated, angry and annoyed at the misspent time – and I speak as a shareholder as well as a customer.

By: Cameron

Cameron — Sun, 01 May 2011 15:15:32 +0000

The telstra logo is the link back to the home page

By: Frank

Frank — Sun, 01 May 2011 09:46:17 +0000

Hi Guys,

I think the website is a great step in the right direction. If you really want to get with the times I suggest a app for Android users and maybe a more user friendly interface for streaming Bigpond movies.

By: Brendan O'Keefe [T-EX Community Engagement Manager]

Brendan O'Keefe [T-EX Community Engagement Manager] — Thu, 28 Apr 2011 04:54:27 +0000

Hi Shannon. Pleased to hear you like the new design. Send me your account and contact number using this form if you'd like me to have someone look into your monthly billing. Brendan

By: Shannon

Shannon — Thu, 28 Apr 2011 03:11:22 +0000

New website looks clean and slick. Easier to navigate too! I must ask why I haven’t received a Telstra bill in some time despite being billed monthly? I don’t want to be disconnected so presumably I have to pay something off my account but on the other edge of the sword I’m paying for something I don’t actually see the bill for.

By: julie

julie — Wed, 27 Apr 2011 21:12:17 +0000

FROM TH BIGPOND WEBSITE SORRY ABT WRITIN AGAIN LOL

By: julie

julie — Wed, 27 Apr 2011 21:08:44 +0000

WHY IS U CANNOT GET IN2 YR EMAILS NOW FROM (MY BIGPOND). CAN ANY1 HELP ME
REGARDS JULZ

By: Adam

Adam — Wed, 27 Apr 2011 08:27:44 +0000

Hayden are you just Brendan in disguise?

There was nothing wrong with that post. It was quite polite, and to be honest, held back a LOT of what could have been said.

Telstra need to get their act together. The ACCC will become involved before long, because it’s really starting to look as if Telstra is purposefully holding back updates that are rightfully ours, to try and get people to upgrade.

Sheeds’ comments still stands. This “new face of telstra” page is useless if all it is is gloss. Can’t..Polish. Turd.. etc

By: Hayden

Hayden — Mon, 25 Apr 2011 13:10:32 +0000

Andrew, i’m not sure if you need to be so rude to Brendan’s responses, its definitly uncalled for.

regards,
t-customer.