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11 Jan 2011
By John Parkin
Jan
11
2011

Queensland flood update from Telstra

Towoomba-during-the-floods-2011

In relation to Brisbane services, there are no known significant impacts at this stage in Brisbane and surrounding areas. We are seeing some network congestion, and would remind customers to limit calls during this time. We do have a number of mobile base stations that are currently without mains power, but are operating as per normal due to battery backup.

St George exchange sandbagged in preparation for the worstTelstra services in Toowoomba and the Darling Downs have been affected by flooding.  Some telecommunication infrastructure has been damaged by flood waters and is currently too dangerous to access. This means that some mobile, broadband and landline services will be affected.

Telstra advises the communities of Grantham and Withcott are currently without landline or mobile access and Murphy’s Creek and Westbrook are without ADSL broadband access. Grantham exchange has been severely impacted, damage needs to be assessed but this is being hindered due to crews being unable to access the site.

The communities of Helidon, Gatton, Withcott and Murphy’s Creek and surrounds are also experiencing problems with landlines.

Unfortunately, many towns are still cut off due to water. Once the water recedes and it is safe to do so, Telstra crews will move in to restore services. As well as limited site access, due to flooding and road closures, loss of mains power is another major challenge for Telstra teams being mobilised to restore services.

Telstra is offering an assistance package for its residential and small business customers across Queensland who have been evacuated from their homes or whose phone services have been affected by the recent storms and flooding. For more info, see the media release on Telstra.com.

There may be long delays in some areas and Telstra is prioritising its workforce to get into communities as flood waters recede. We ask our customers to be patient during this time, and assure them we are doing everything we can to get them back online.

We are monitoring the network closely during this time.

Telstra will contribute up to $1 million to the Queensland Premier’s Flood Relief Appeal

Telstra  will contribute up to $1 million to the Queensland Premier’s Flood Relief Appeal, by matching dollar for dollar employee payroll giving donations to the value of $500,000.

Floodwaters devastates Gympie, QueenslandThis contribution is in addition to the significant commitments already announced to assist people affected by floods, including additional resources deployed in the field, assistance packages to help residents and small businesses stay connected  and free payphones in critical community evacuation areas.

The donation is in response to the scale and magnitude of the unfolding disaster and demonstrates Telstra’s commitment to the immediate and long-term wellbeing of affected communities. Telstra last implemented an employee giving program in response to the Victorian bushfires, with more than $750,000 donated by staff.

Sixteen charity partners are regularly supported by Telstra employees through its payroll giving program, which forms part if its corporate citizenship strategy.

Media release: Update to Telstra Assistance Package for Queensland customers affected by floodwaters and storms

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2 Comments

  1. Kate says:

    Bigpond Internet cable is down .. When will this be restored?

  2. Lucy says:

    Will Telstra be offering free mobile and landline rental for the month of January to those customers using services for calls to ensure family members are safe throughout the Brisbane area?

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