Comments on: Let’s get into shape together. Tell us what you think about Telstra Exchange for a chance to win a prize.

By: trish russell

trish russell — Thu, 16 Dec 2010 05:44:32 +0000

i have only just become aware of this site .i wonder if telstra will really listen to the people and take note or will they continue the way they are .i have dealt with the telco a lot of times ,not always satisfactory,overcharging a big concern

By: Grahame Barclay

Grahame Barclay — Wed, 15 Dec 2010 12:23:17 +0000

It gives a snapshot of what is happening out there in the real world.
Management government directions over recent years have caused a lot of problems which will take some time to fix.
It is not only the hard to understand overseas operators but the contractors used here in Australia that are a problem.
It is only very good luck that it was not a MAJOR NATIONAL NEWS story. “Contractors pushing on a solid concrete letter box, which a few days later fell into a major hole at morning tea time of council workers.” They the contractors were working in an area they should not of been pushing on the letter box for support. It appears they made the letterbox unstable. I had seen the above happen and advised the council workers but did not expect the results that happened.

Like a comment I heard today that land line phones are a problem because the cable is too old.
” What about TRUE MAINTENANCE ” Or is that a DIRTY WORD TODAY.

SERVICE will not improve with the NBN setup. It will also bring major issues for the customer.

It appears to me the name is WRONG to start with. What they want is the NBN to control all communications networks.

So why is it not called the NATIONAL COMMUNICATIONS NETWORK.

Bring back the true SERVICE of Telecom and Telstra from the 80′s and 90′s.

Look at the SERVICE Telstra gave during the Sydney Olympics in the year 2000. There was no issues.
One business giving the total service.
The NBN will not give this. Telstra and others will have massive problems in providing some services over the NBN.
Will Telstra have the staff to fully understand customers problems to do analysis on it and get it fixed in the NBN area. It will be a MIRACLE for this to happen, I do not think it will.

Issues on this site will increase with the NBN rollout.

By: Ryan Hunt

Ryan Hunt — Wed, 15 Dec 2010 00:40:36 +0000

I think it’s great that you’ve got an article called ‘Let’s get into shape together.’ right *before* the Christmas Party season – aren’t we all supposed to get in shape together on Jan 1?

I also wanted to echo the other commenter @Julian – I thought this blog was something about Microsoft Exchange, it’s a bit confusing IMHO

By: Brian H. Madsen

Brian H. Madsen — Tue, 14 Dec 2010 23:57:48 +0000

Thanks for giving us the opportunity to provide feedback about the Telstra Exchange program/site!

Finished the survey, took only about 3mins – nice and short!

The site can be a valuable asset in contecting Telstra with both their customers and the community.

Keep up the good work!

By: Tim

Tim — Mon, 13 Dec 2010 03:07:24 +0000

Exxhange has potential if Telstra actually listens and implements customer needs.

By: Brendan O'Keefe [T-EX Customer Engagement Manager]

Brendan O'Keefe [T-EX Customer Engagement Manager] — Sun, 12 Dec 2010 23:46:23 +0000

Hi Marion. I sent you an email this morning. Do you need me to have someone call you asap? If so please use the online form to email me back with a contact number.

By: tayla jane

tayla jane — Sat, 11 Dec 2010 23:44:51 +0000

the telstra website was very helpful. I found the infomation that i needed i also learnt things. Having the survey just recentally put up also made it better cause you can say the things you like about the telstra.

By: Marion Tremlett

Marion Tremlett — Sat, 11 Dec 2010 21:17:39 +0000

Telstra is a company that ONLY cares about profits. The customers and their needs come a very poor last. I put in a call for assistance yesterday as a tree came down and pulled my telephone wire down in the street, and it was hanging over the road. I immediately put in a call, and was connected with a lady in the Phillippines who seemed to have no idea of the urgency of my call. After three hours I called back because it was getting dark and I had had no response. Apparently my first call was not logged at all! I was then promised a crew would be out ‘as soon as possible’…. It is now next morning and the wire is still where I left it, hooked around a fence paling to keep it up off the road. I’m sure in the Phillippines they are having a good laugh at my expense. Why farm out Service Faults to an overseas contractor who has no allegiance to Australian Telstra customers? Because their labour is cheap! Shame on you, Telstra!!!

By: John Wayne

John Wayne — Wed, 08 Dec 2010 10:17:50 +0000

Telstra is still expensive, the services not competitive compared to other telcos and above all, streamline future products and services in line with other service providers to win back customers.

Former Customer

By: Michael Wheatland

Michael Wheatland — Wed, 08 Dec 2010 04:11:51 +0000

The Telstra Exchange site is great, it allows rapid feedback to those rolling out changes.

The ONLY thing that will make Telstra Exchange successful will be Telstra visibly making changes to systems or policies based on feedback.

One example of this not happening was the HTC Desire social review program where there was one universal feedback item which ALL reviewers were in agreement. Telstra must stop installing bloatware on phones they resell.

There was clearly no action taken on this as the number of useless Telstra applications went from 17 to 22 during the software upgrade of the Desire, most of which don’t work at all when on wifi.

Why consult at all if even the important things are ignored?