Let’s get into shape together. Tell us what you think about Telstra Exchange for a chance to win a prize.
Filed under: HTC, Survey, Telstra Desire, Telstra Exchange, Wildfire
Having recently celebrated our 1st year anniversary, we are now looking to improve our fitness and become even healthier. We need YOU our community to help steer and push the site in the right direction to make this site the best online user experience for everyone.
The aim of the survey is to learn more about you, our Telstra Exchange audience and how you use the site.
The intentions of the survey are to find out:
- who you are, how and why you use Telstra Exchange
- what you like about it, what frustrates you about it
- what we’ve got right and how we could do things better
- what you want more or less of
- what you think about our ideas for new functionality and content
We care about your thoughts and would like your honest opinion. You answers will help shape and improve the Telstra Exchange experience for everyone.
The survey consists of 25 short questions and should take no more than 5-10 minutes to complete.
Prizes
- 1 x HTC Desire (approx value $768) = First prize for the most innovative response
- 1 x HTC Wildfire (approx value $469) = Second prize
- 5 X Wi-Fi Hotspots (approx value $149 each)
Complete the survey for your chance to win:
Let’s get in shape together survey
If you have any additional comments or questions, please feel free to leave a comment or contact us.
Note for Telstra people:
Telstra people are more than welcome to participate in the survey. In fact, we would really love to hear your ideas and feedback regarding Telstra Exchange. Unfortunately, however, you will not be eligible for survey prizes. Please see the full survey terms and conditions for details.
Pfft! No WP7 prizes
Survey done! Having only recently started using the Exchange site in the past month or two – I think it is a good initiative from Telstra – and more often than not gets the balance right between information and technology blog and feedback community vs. out and out Marketing Fluff !
BIG positive is that critical posts of Telstra do not seem to be censored – and moderation timing is not too bad.
As a Telstra customer and interested participant – I like the direct customer to business engagement this site facilitates.
Biggest improvement opp for this service is to better harness the creativity and ideas of the participants to feed into service and product offer improvements for Telstra into the future….
Thanks.
I love the shameless self promotion of a Huge telco and reading about people who quite clearly have very little idea how to use a smartphone. Great site for nerds to get a laugh at the lamoids.
Survey done. Maybe I put too much thought into it but it took longer than the 5 or 10 minutes.
Those prizes look compelling and would look very nice for Christmas.
Oh… Exchange is the name of your blog? I thought that you’d accidentally hosted it on your mail server.
I’ll only do the survey if I can use the prizes at a telco OTHER THAN Telstra!
The Telstra Exchange site is great, it allows rapid feedback to those rolling out changes.
The ONLY thing that will make Telstra Exchange successful will be Telstra visibly making changes to systems or policies based on feedback.
One example of this not happening was the HTC Desire social review program where there was one universal feedback item which ALL reviewers were in agreement. Telstra must stop installing bloatware on phones they resell.
There was clearly no action taken on this as the number of useless Telstra applications went from 17 to 22 during the software upgrade of the Desire, most of which don’t work at all when on wifi.
Why consult at all if even the important things are ignored?
Telstra is still expensive, the services not competitive compared to other telcos and above all, streamline future products and services in line with other service providers to win back customers.
Former Customer
Telstra is a company that ONLY cares about profits. The customers and their needs come a very poor last. I put in a call for assistance yesterday as a tree came down and pulled my telephone wire down in the street, and it was hanging over the road. I immediately put in a call, and was connected with a lady in the Phillippines who seemed to have no idea of the urgency of my call. After three hours I called back because it was getting dark and I had had no response. Apparently my first call was not logged at all! I was then promised a crew would be out ‘as soon as possible’…. It is now next morning and the wire is still where I left it, hooked around a fence paling to keep it up off the road. I’m sure in the Phillippines they are having a good laugh at my expense. Why farm out Service Faults to an overseas contractor who has no allegiance to Australian Telstra customers? Because their labour is cheap! Shame on you, Telstra!!!
Hi Marion. I sent you an email this morning. Do you need me to have someone call you asap? If so please use the online form to email me back with a contact number.
the telstra website was very helpful. I found the infomation that i needed i also learnt things. Having the survey just recentally put up also made it better cause you can say the things you like about the telstra.
Exxhange has potential if Telstra actually listens and implements customer needs.
Thanks for giving us the opportunity to provide feedback about the Telstra Exchange program/site!
Finished the survey, took only about 3mins – nice and short!
The site can be a valuable asset in contecting Telstra with both their customers and the community.
Keep up the good work!
I think it’s great that you’ve got an article called ‘Let’s get into shape together.’ right *before* the Christmas Party season – aren’t we all supposed to get in shape together on Jan 1?
I also wanted to echo the other commenter @Julian – I thought this blog was something about Microsoft Exchange, it’s a bit confusing IMHO
It gives a snapshot of what is happening out there in the real world.
Management government directions over recent years have caused a lot of problems which will take some time to fix.
It is not only the hard to understand overseas operators but the contractors used here in Australia that are a problem.
It is only very good luck that it was not a MAJOR NATIONAL NEWS story. “Contractors pushing on a solid concrete letter box, which a few days later fell into a major hole at morning tea time of council workers.” They the contractors were working in an area they should not of been pushing on the letter box for support. It appears they made the letterbox unstable. I had seen the above happen and advised the council workers but did not expect the results that happened.
Like a comment I heard today that land line phones are a problem because the cable is too old.
” What about TRUE MAINTENANCE ” Or is that a DIRTY WORD TODAY.
SERVICE will not improve with the NBN setup. It will also bring major issues for the customer.
It appears to me the name is WRONG to start with. What they want is the NBN to control all communications networks.
So why is it not called the NATIONAL COMMUNICATIONS NETWORK.
Bring back the true SERVICE of Telecom and Telstra from the 80′s and 90′s.
Look at the SERVICE Telstra gave during the Sydney Olympics in the year 2000. There was no issues.
One business giving the total service.
The NBN will not give this. Telstra and others will have massive problems in providing some services over the NBN.
Will Telstra have the staff to fully understand customers problems to do analysis on it and get it fixed in the NBN area. It will be a MIRACLE for this to happen, I do not think it will.
Issues on this site will increase with the NBN rollout.
i have only just become aware of this site .i wonder if telstra will really listen to the people and take note or will they continue the way they are .i have dealt with the telco a lot of times ,not always satisfactory,overcharging a big concern