Comments on: 12 GB 365 day expiry Pre-Paid Micro-SIM for iPad® offer

By: Brendan - [Your Community Manager]

Brendan - [Your Community Manager] — Thu, 05 Jul 2012 05:11:30 +0000

Hi Vuka, Best get someone to look at the usage logs. If you we’re doing as you say it should last a lot longer than a few months. The best way to contact Telstra for a service/product query like yours is to click to our 24/7 Facebook page on the top right hand side of our blog where you’ll be directly linked to one of our online customer support consultants. You can also get support via Twitter @telstra. These are the most efficient ways to get someone to look into your account.

By: Vuka Masi

Vuka Masi — Thu, 05 Jul 2012 03:30:02 +0000

I bought $150 pre-paid voucher for my ipad in April 2012 (currently networking with Tesltra).

My understandings on the above voucher is that its suppose to expire 12 months later (April 2013).

This balance only lasted 2-3 months and all of sudden I have $0 balance, telling me that I need to recharge???

I do not download any movies or music, but I am a heavy internet user. Is this the reason why my ipad credit ran out fast???

By: Craig

Craig — Thu, 14 Jun 2012 17:28:37 +0000

Well go figure! Telstra in their wisdom have now put up the price of this plan to $180 and you get nothing extra for the extra $. In a move that makes no sense at all…Telstra have decided to charge the highest data rate ($1.46 per mb) to those customers making the longest commitment to the network and paying 12 months in advance. Ridiculous! No warning or decent plausible excuse… Just put the price up. Nothing between the 30 day plans and the 365 day plans either. To add further insult to this, the absurd email sent to customers to advise of this price res, said “you’ll still receive the same great value and 12gb on this plan”. Obviously Telstra need to work on their maths. How is charging $30 a year extra, for no extra data or customer benefit the “same great value” as before. $150 for 12gb of data is expensive, $180 for 12gb is outrageous! Normally the more a customer uses, the longer a customer commits to be with a company, they get some sort of discount. However Telstra in their wisdom are now charging their “high end” (their words not mine) prepaid customers the highest data rate of all their prepaid plans. Utter nonsense!

By: Pooley

Pooley — Tue, 04 Jan 2011 01:13:41 +0000

Greg,
this typical of Telstra. Don’t offer anything until another provider offers a good deal. I was also dudded with my mobile plan. Signed up on a similar plan that was offered by Optus and two weeks later Optus doubles the offer. I am now stuck with a net download of a monstrous 10Mb of something like that. I turned it off anyway. Now I see the basic is now up to 1Gb but most likely not for us already on a plan. After all who wants to keep existing customers ? Not telstra.
I worked for telstra for 40 years, I know their tricks fairly well.
Their net products are the same, 2gig for a reasonable price but the next plan is 50gig. Stupid but wait, there’s more Optus has just started a similar plan with 7gig that would suite me. Telstra will follow suit. The biggest problem with Telstra plans is the lock-in for 24 months. (read we have you now and things cannot improve). I must admit they are just now starting to wake up and try and get customers back.

By: Greg Priestley

Greg Priestley — Tue, 21 Dec 2010 00:36:41 +0000

Sorry Telstra, you’re too late. I was waiting and waiting for this sort of plan for months, and in the end went with Virgin which is on the Optus network. So I’m with them through October 2011, or until my data allowance runs out. Then I might consider switching back. But the one thing I’ve noticed is that Optus’ country coverage is much better than it used to be, and I’m getting coverage now in places that used to be Telstra only.

By: Michael

Michael — Mon, 22 Nov 2010 23:33:57 +0000

This is a welcome offer and the best on the market right now. Well done Telstra

By: Scott Sheedy

Scott Sheedy — Sun, 21 Nov 2010 08:03:35 +0000

Why can’t we get something like this to add an Annual Data allowance to our WP7 device….ie use your phone with your normal phone plan – with an annual data allowance???

This would be awesomeness! Any1 from T let me know why not? Thanks…

By: davdude

davdude — Sat, 20 Nov 2010 01:18:55 +0000

Can we get this on a standard sim to run in a Laptop?

By: Sue

Sue — Thu, 18 Nov 2010 00:33:57 +0000

Yes I agree. Already have a recharge sim and just want the option to change that to the yearly plan. Love my iPad though. Don’t know how I lived without it! Sue

By: missij

missij — Wed, 17 Nov 2010 20:45:38 +0000

would be great if I could just get this on my existing prepaid ipad contract ie my contract and rates stay the same, just change the conditions to allow me to choose how I pay ie monthly or yearly !!!! why do we have to get new plan, new rates?
Telstra, please just make it simple rather than over-complicate things.

And one thing that is not clear – if data rates become more competitive (eg future competition / other market place offers) will this pack’s value or cost be changed or do we have to suffer poor value for 12 months?

Many other people on this forum have highlighted this lack of amending contracts to ensure all customers are getting the latest and best deal on their contract, eg HTC Desire discussion. Would be nice if 1) contracts were automatically adjusted in line with changing offers as other providers can do 2) people can call and get the latest offer easier than what occurs now.