To your comment “Geez”, I said a few more inappropriate words when I discovered I had trouble returning a wall-phone.

It makes the other issues such as Billing problems look much more difficult to resolve.

Thanks for your offer to assist, even though I’d prefer you didn’t have to.

Kind Regards,
Garry

[ To clarify my comment above for other readers: Although the link in Brendan's response says "email me" it's a link to the standard Telstra contact form ]

2 quick issues I’d appreciate feedback on (you have my email):
1. I’ve posted previously to a thread on ‘TEX’ where user feedback is provided to the office of the CEO. Unfortunately on returning to ‘TEX’ I cannot find the thread.. Has it been removed? Can it be made more prominent on the site?

2. I have paid Telstra $360 for the use of a rental wall-phone over the past 10 years. Since I no longer use the phone I decided to return it to Telstra and ask them to stop charging me. To avoid any issues or conflict I first rang the (overseas) call centre. They advised me of the phone details, that I had to return the phone to a telstra shop and gave me a “Reference Number” to quote. I asked 3 times for the call centre person to repeat the reference number and repeated it back to ensure it was correct. In the Telstra Shop… That Reference Number is invalid. You’ll have to call the help-desk. Mr Thodey Sir, This is not rocket science. It’s a Telstra wall-phone. It’s exhorbitantly charged and I’m not asking for those exhorbitant charges to be refunded. I simply wish to return the phone and stop the charges. Why is this simple task so difficult in the Telstra organisation?

Signed
Garry Disappointed.

There is just one thing, one thing, that I really really wish worked properly – call usage. I have a $49 cap plan with a HTC Desire and I find it very difficult to track my call usage. I had to purchase an app off the Android Market just so I could tell how much I’d spent by using the call records stored on the phone. The online billing (Calls yet to be billed) service is absolutely terrible, and wrong. For instance, last month it said I’d spent $180, but I’d actually spend $300 according to the app in my phone. I rang Telstra who confirmed the $300 was correct, but couldn’t tell me a convenient way to check usage. The online billing does not show all the calls which means it’s just crippled. I REALLY wish Telstra had a simple way of checking the cap usage (You’ve used $300 of your $400 available), a bit like 3mobile, my previous carrier. Please look into it and please fix it. Please, please, please.

As ‘Johnny-come-lately’ to the TEX blogger role, the interactions I’ve had with the team, the other bloggers and the wider TEX community have been some of the best in my Telstra career to date.

Let’s keep up the good work, open communication and diversity of opinion that this blog has become known for, and enjoy the ride!

I’m raising my virtual glass…

M@