What a difference a couple of months makes! Back in March Masterchef’s second season debut was still a few weeks away, the existence of the iPhone 4 hadn’t even been hinted at, and the world’s major environmental concern was the fallout from the Icelandic volcano Eyjafjallajökull.

Five months seems like a long time ago, especially when talking about the always-on worlds of Twitter and Facebook. We first introduced you to our Social Media team back in March, but since then there have been a few new members added to the team.

This means we’ve been able to expand our operating hours.

We’re now available from:

• 8:00 am to 8:00 pm (CST) Monday to Saturday
• 10:00 am to 5:00 pm Sundays

Don’t be anti-social – drop a line to the Social Media team if there’s anything we may be able to help with!

Here’s a look at the team behind the tweets:

Arkesh

Heya peeps, I started working with Telstra back in September 2008 and have enjoyed my journey ever since. I started out on the phones and then moved into the emails and live chat space.

I have always enjoyed taking responsibility and gladly took up all the opportunities that came my way in my efforts to move forward in this centre. I was first given the opportunity to lead email, phone, and live chat teams.

I originally started with the Social Media team as a consultant and that was the best time I have ever had working as a consultant. The satisfaction of helping out the customer and case managing the enquiries are the biggest motivators in this space.

In the last two months I have been appointed the role of leading this team and I must admit, this has been by far the biggest challenge in my career so far…

Here’s the complete run down of my team that I am so proud of. We have also had the opportunity to expand the team which also means that we can reach out more of Telstra customers seven days a week.

Carly

Hiya! I have been working for Telstra since October 2007. I started on the phones dealing with billing and activations. I then moved to the email team and dealt with sales, billing and activations via emails. After emails was then put into Live Chat where we focused on Sales and Billing and then from there I’ve been moved into the little Social Media Team. I have been in this team since June 10 and I am loving it!! Love the different way we are dealing with customers and think it’s a big step forward for us.

When not working I enjoy watching movies, reading and simply relaxing. Love hanging out with my friends and family and have to say I am a big family person. I also enjoy the odd trip here and there and I would like my next destination to be Sydney!!

Dylan

I’ve worked here at Telstra since August 2007 and had spent the best part of three years in Sales, Billing, Email and Live Chat teams before making the leap into Social Media a scant few months ago. I have enjoyed the change of scenery immensely and am currently in the process of writing a heavy metal musical based on my experiences. When I’m not here at work I’m at home feigning illness.

I also am a keen sports and music fan, and I find myself following phrases such as Port Adelaide Football Club, Meshuggah, The Dillinger Escape Plan, Between the Buried and Me, the Chicago Bulls and FC Barcelona. Good night, and keep watching the skis!… Skies!

Greg

I’ve been working at Telstra for nearly four years now, joining the Social Media team in May after about two and a half years as a member of the Live Chat service. I’ve spent most of my working life in retail/sales roles and love the opportunity that this team provides to focus on pure customer service. While not busy at work here on Twitter, Facebook, or Whirlpool, I’m usually working on home maintenance and renovations, designing t-shirts, or reading pretty much anything I can get my hands on (at the moment I’m working through Terry Pratchett’s Discworld series and the collected works of Tom Clancy…)

Scott

I joined the Telstra crew in March 2008, where I started out assisting customers with their Billing and Activation enquiries on the phones. From there I moved into email support before joining the Social Media team in May 2009. I mainly focus on, and manage the @Telstra Twitter account, however have recently been more involved in the Facebook and Whirlpool side of things.

Outside of the daily grind, I love my music, especially when it is live. I thrive off going to gigs and music festivals. I will gladly spend my month’s wage to get somewhere to see a band I can’t miss. I am also a keen traveller, and take every opportunity I can get, to get out Adelaide.

Stephen

I joined the Telstra Team in August 2008 and started out assisting our customers with their Billing and Sales enquiries over the phone. Since then, it’s been a mixed basket of Email Support, Quality Assessing and Warm Outbound calling at the request of our customers. My most recent role in the Social Media team has by far been the most rewarding and although a fairly new comer, since June 2010, I am involved with Whirlpool, Facebook and of course, Twitter. When not at work, I spend a great deal of my time enjoying good food. I am also an outdoor person and like living an active lifestyle.

Tristo

I’ve been working in Telstra since 2006. I started off doing emails and then branched out to Phones, doing Live Chat and Outbounding support. I was also involved in the BigPond store in Second life as Jamo Lupindo. While I primarily work in the @bigpondteam queue I’ve recently upskilled to help with a wider range of Telstra enquiries. I love the Social Media space and helping change our brand image.

Outside of work, I love hiking, hoping to get to the Swiss Alps and Europe next year. I’m also keen gamer and like tinkering with my PC.

Yoshi

I’ve been with Telstra since 2006, moving from the phones, emails, live chat communication support areas and now the online social media team. I’ve been in this team for a few months now and I really enjoy this space. Outside of work, I love spending time with my wife and my little baby boo (she’s a little white maltese cross foxy). I also love travelling and so far I’ve been lucky enough to have experienced the wonders of Vietnam, Thailand, Malaysia, Singapore and Japan. My next travel goal is Europe. The two favourite sports that I play are basketball and volleyball.

Related Links

• Telstra on Twitter
• Telstra on Facebook