New features and software improvements available for T-Hub
Filed under: broadband, consumer, gadgets and gizmos, internet, lifestyle, T-Hub, technology
As promised on Monday, today we’re introducing some new features and enhancements to T-Hub®.
By downloading the latest software update, T-Hub customers can install:
- Software to improve T-Hub’s performance (software version 1.09F) which includes new freezing and memory fixes and enhancements to internet browsing.
- New quick links to online banking services from the Commonwealth Bank and the NAB and handy apps from 13CABS, Qantas, and Virgin Blue – all accessible from the T-Hub Web screen.
- A new FOXTEL TV guide that lets you see at a glance when your favourite shows are playing, and which allows FOXTEL iQ subscribers to program their set top box to record programs. Both features will be available on T-Hub’s third home screen.
FOXTEL TV Guide home screen.
How to update
Updating your T-Hub is easy. Simply touch the ‘Settings’ icon on the T-Hub’s second home screen and then the ‘Software Updates’ icon. Touch the ‘Check for New Software Updates’ button and select ‘Download Now’.
If you have questions on how to use T-Hub® or you need help with the upgrade, please call us on 1300 136 841.
We will be regularly introducing new features and improvements based on your feedback. We look forward to updating you on these developments.
Regards,
Craig
- Handset troubleshooting steps
- Find more information on improving the Telstra T-Hub here
- Discover all the Telstra T-Hub FOXTEL features here
WHEN is there going to be a real firmware update???
Surely the opera browser has updates.
The thub freezes a lot.
The email is not working.
UPDATE UPDATE UPDATE!!!
Hello?? Is it so hard?
Um Hello????
Still waiting for the answer??!!
When is the next firmware update going to happen???
You promised a few months ago that you’d check but never came back with an answer???
Can not get my voicemail to work ,comes up with “an error has occured while trying to retreive messages”
Is this because 101 message service is turned on?
THub – I took photos on my Pentax Camera direct to the SD Card. It works in the THub but I am trying to copy them into my PC’s Picassa program and it keeps wanting to format the HD.
Can you tell me how to do this?
Tony
Hello Tony,
This is not a T-HUB problem!
I suggest you plug your SD card into your PC via a card reader then access the contents of the card via windows explorer then copy-paste your pictures to your “Picassa” program.
…. and the results were????
(in regards to Brendan asking again ‘what the’ is going on with the t-hub software update)
Havent seen anything on a real firmware update, T-Hub is slow, crashes a lot, voicemail is ridiculously slow, my T-HUB is less than 12 months old and whenever I try to start it it crashes just before the initialisation bar reaches the end.. cheap product ? or firmware issues?
dear craig ,
i was wondering if there is any plans to introducing flash player you’re t hub system or are we allowed to modify the system ourselves because alot of my online resources like cisco is in flash format thanking you please include flash to enhance our experience
Trent
Does anyone have a direct phone number for T-Hub support? Mine crashed 5 – 6 times a day. I’d like a nice Telstra person to say “Post it back to us and we will refund your money”. Is that possible?
Hi Greg. You can contact Telstra T-Hub support on 1300 136 841. The team will trouble shoot to start with to see if we can fix it over the phone or get you a replacement if need be. Brendan.
I eventually found a nice Telstra man who said to send it back, but wanted me to pay out the contract…..Iwas on to my second T Hub and the battery died…wouldn’t work on the power point either so not sure what happened. They’ve eventually stopped the contract. I would have been more than happy to have the THub if it worked, but it meant buying another phone ever time i had to send them back, etc, so just not worth it.
Pity because the idea was great and I still don’t know why a company such as Telstra can’t get it to work.
Bought the THub on Saturday the 19th November and was dissapointed to see that it comes equipped with bugs that should have been ironed out by now.
Biggest issue is the intermittent freezing of the Tablet. The only way to resolve it appears to be powering the unit down and up again. Then it works fine until the next time it decides to freeze.
Have just reported issue on 1300 136 841 who have arranged to send me out a replacement unit. Hopefully this resolves the issue. I will provide an update on how this goes.
Great News
Replacement T-Hub has been operating perfectly for the past 2-3 weeks; no freezing, no issues.
TKS Telstra T-Hub Help Desk for your prompt service on this.
I installed my t-hub last week and I have not been able to recieve incoming calls. My hand phones work great.
Can anyone tell me how to fix this. I tried to get help from telstra but I can’t understand what the people say on the other end of the phone.
Thanks in advance.
Stewart.
Hi Stewart, Have you called the T-Hub helpline? Please do call them on 1300 136 841 and if you still have problems understanding I’ll see if I can get someone to call you. Brendan
up to number 4 t hub replacement .. what next telstra. number 5. when do we get what we paid for
can i download solitaire onto my T -hub?
My T-Hub arrived less then 24hrs ago and I must say that I to am extremely disappointed with the product. The product was marketed to me as tablet that was comparable to other tablet products on the market. THIS IS WAS MISLEADING! My T-Hub has already frozen 3 times, the screen resolution quality is less then my mobile phone. I tried using Youtube XL app but the video quality is again worse then my mobile phone. The operating system will not allow me to view videos on Youtube’s main site because i can’t download flash player 9. I have fully updated the T-hub and I don’t understand how this product can be marketed as a tablet. What are my options for returning the T-Hub or swapping to a product for one at will perform at the standard it was marketed as? I want my moneyback!!!!
Had my T-Hub for three weeks, it does not do most of the things I thought it would do, but then this is Telstra and what else do you expect for $299! Let down again by the monopoly! By the way, who can decipher half the crap they ask you to type in before submitting your comment?
Hi Judy. Have you given the T-Hub team a call to discuss? please contact Telstra T-Hub support on 1300 136 841.
How about you unlock the t-Hub so it can use other internet connections ,due to the fact that some of us in this country cant access the fabulous Bigpond internet services.
They have overloaded a tower in my local area for wireless broadband so now have to use Satellite and low and behold the Mighty T-Hub wont connect to a wireless network that isn’t provided by Telstra Bigpond.Pretty useless if you ask me I have a $300 Paperweight.
Come on Telstra look after your customers,landline,mobiles and had internet with you guys for 13 years until I got screwed over with the tower problem
Thanks for bricking my t-hub. I changed to optus and thub worked then after 12 months without a firmware update comes a firmware that bricked the thub. So now it is useless,so much for telstra being environmentally green….
As advised by the manager of this group (to contact support) I have finally received a response today.
Basically nothing can be done about the freezing issue on internet radio. The usual thing is the T-hub is too far away from the wifi. Been there & done that. It freezes periodically after about 1 hour. I then turn it off and start again. Modern technology. The support team has admitted that they are still working on an upgrade. Mine is current. which leaves me back to square 1 amout 1 year ago.
Also agree that code to submit comment is overdone I can’t read it but only persistance prevails.
Hello Roland. I’ve asked for the T-Hub team to call you now and sort this out for you once and for all. Brendan