Improving T-Hub with the help of our customers
Filed under: broadband, consumer, customers, gadgets and gizmos, internet, lifestyle, T-Hub, technology
T-Hub is a unique home phone experience that blends quick access to internet content like sports, Facebook, weather, news and recipes with phone features like a digital address book and voice mail.
As the head of the product team that brought out T-Hub, I wanted to give you an update on how we are improving the device given the feedback we’ve been hearing.
With more than 50,000 T-Hubs sold to date, we believe most T-Hub customers are enjoying their new home phone. For example, customers have told us they really like T-Hub’s handsfree speakerphone and find its integrated address book and voice mail really handy. They also like the ability to look up White Pages listings and check the weather quickly before they head outside.
However, we recognise that like any all-new product, not all features on T-Hub may have met every customer’s expectation from day one and that it can be improved further.
One of the weekend papers ran a story about Telstra’s T-Hub suggesting that we are not listening to customer feedback on this product. I want to assure you that we are listening to your feedback — be it in online forums or through our customer service areas. And, based on this feedback, we have a detailed development program in place for the device.
For instance, you have told us that from time to time T-Hub’s screen freezes, applications close unprompted and that the web browser intermittently runs out of memory when loading complex web pages. From this Thursday (16 September) we will release our next software update for T-Hub which will reduce the instances in which customers experience these issues.
You can install the software update by simply following the on-screen prompt. If you have any problems downloading or installing the update, please contact our dedicated support team on 1300 136 841.
Some of you have also written to us about some issues with charging T-Hub Touch Panels and Handsets. We have found that some batteries and power adaptors are not working as designed and we’d ask anyone with this experience to contact us on 1300 136 841 and we’ll swap them over.
In addition to Thursday’s software update, we plan to continue to regularly introduce new features and more improvements. For example, in the coming weeks we will introduce the ability to initiate a call from a White Pages search result and introduce a significantly larger range of internet radio stations for you to choose from, both local and international.
Finally, we’re aware that some people have described T-Hub as a competitor to the iPad or as an alternative to the PC. This isn’t the case and customers should expect a web browsing on the T-Hub that’s more akin to browsing the internet on a mobile phone than browsing on a PC.
We encourage anyone with questions about T-Hub to continue posting them online here on Telstra Exchange, or, to contact our dedicated customer support team on 1300 136 841 for direct assistance.
We look forward to your continued feedback and to updating you on how we are using it to introduce new features and software improvements for T-Hub.
More information:
If you experience a Touch Panel freeze you can still make a call using the T-Hub additional cordless handset. Cordless handsets will function so long as the power is working.
A detailed user guide for your Telstra T-Hub and cordless handset is available online here
View a series of T-Hub how to videos go to the official TelstraKnowHow You Tube channel
I have my lovely THub 2. It is wonderful. Only issue is the handset is very sensitive and I now have a bit of a mounted bit of a blob of velcro to assist its seat, into its charging dock. Where theres a will…. and will write Brendan soooon.
The phone handset just does not sit in its cradle but rocks around, shutting it down and depleting the battery etc. We are lucky here, no kids here, as they couldn’t care less about such an issue, until it doesn’t work. No problemos though, the THub 2 is a good bit of technology so far. I adore it!
Also, if someone is using a mobile and one is talking to them on the main screen hub, their sound is quite poor sometimes. But, hey, they may be using an Optus network!! Ain’t it all Grand this fandangled techno stuff…. love it. And I love playing, making it work and getting results. thanks Telstra.
Hi Brendan, A month has gone by… a we problem with the handset still persists. Read on please. Sept 7 I said-
As I wrote: Bron says:
7 Sep 2012 at 7:47 pm
I have my lovely THub 2. It is wonderful. Only issue is the handset is very sensitive and I now have a bit of a mounted bit of a blob of velcro to assist its seat, into its charging dock. Where theres a will…. and will write Brendan soooon ……..
……………………………………………………………..
We have had a quiet no problem month with the handset as long as it has a bit of velcro padding stuck so as to keep the handset in the cradle. I have kept everything THub well charged and this 2 person household, adore it’s features.
Unfortunately, with a few ‘kids’ back in the house, the handset went flat again today and I have only just got it to stop making trilling sounds as I re seat it behind the velcro (a cut down mousepad also does it!) As I cannot either tame the handset, nor the kids, I will need a replacement, May I now put my hand up for a replacement please Brendan? Kindly read on …
The rest of my THub 2 is fabulous and we are now, after 2 years, fully functioning, T Box, hub, email, mobiles and home phone connected.
The issues I have found with all these “tools”, is to push them until they work, wait for the downloads, charge fully and syncronise across technologies. Unfortunately, adolescent usage + dodgy handset has got me beat! Poo and I thought we were almost there!
My husband cannot stand the froggy sound trill the handset makes as I try to set it into it’s cradle everytime one of the afore mentioned young adults decides they don’t need to apply dollars onto their own mobiles!
May I now put my hand up for a replacement please Brendan?
Some of your readers may find my approach to customer service, rather mmm, rather undemanding, perhaps even weak ish. However I know Telstra, over many decades; normally great service. And rarely had a problemo… … Bron
Hi Bron, I will get someone to call you to discuss. Brendan
It doesn’t mention it anywhere that I can find, but for those of us that have the very first t-hub how do we go about upgrading to the t-hub2 without losing our original bundle plan or is that not an option.
Hi Lee. Head over to CrowdSupport and ask about upgrade options.
My Telstra T-Hub was not working and was returned to yourselves on 27 August 2012 with all items included in the return postage pack provided by you. I was informed that it would be replaced within 2 weeks and that I would not be charged for the T-Hub as I was not in possession of one. I have not received my replacement T-Hub and would appreciate it if someone could contact me to advise when I would be receiving the replacement.
Thanking You
Hi Dale. I’ve asked the T-Hub team to call you asap. Brendan
Ok here I go again for the umpteenth time. Winter may be over but the T Dud has frozen AGAIN! All my wife did was look at the darned weather again!
I want to know:-
a) If I can send this back and get a replacement (already been through that once with same problem occurring again)
b) Do we got the THub2 if that happens?
c) Is that any better?
Surely as a loyal Telstra customer over many years we should be able to get some benefit???
Am I being censored as my comment is still listed as awaiting moderation?
Hi Anthony, Apologies, seems you comment went into spam. I searched and found it and it’s now published. Please give the local T-Hub team a call on 1300 136 841. They are the experts and will assist. Brendan.
I look forward to hearing from someone and to see the credit on my next Telstra account.
Thanking you
Ho Dale. I’ve asked a local team member to get in touch with you to discuss your account. Brendan
Promises promises promises Good by Telstra once again a pack of lies you say one thing on the phone and then do something totally different. I would not believe anything Telstra promises on the phone because it is never true. I was promised a T-Hub 2 but when it arrives it is the old T-Hub 1. Their new excuse is that they have a lot of T-Hub1s in stock so will not send a T-Hub 2 as promised. Either you do something about this in the next 48 hrs or I will go to both the ombudsman and to the TV. You people need to be brought to justice.
Hi Les, I’ve asked the T-Hub team to investigate this for you. They will be in touch asap.
Hello Chris. Good to hear you’re loving the T-Hub 2. Try over at CrowdSupport to get the answer.
Hi Brendan thanks for all your help the T-Hub 2 arrived and was installed with no problems. It is definitely an upgrade on the T-Hub 1. The way things are going we probably wont need to contact you again.
Once again Thanks
Les Nicholas
Hello Les. You’re welcome. I’m pleased to hear that. Enjoy! Brendan
Hi, I have the new T-hub2. I work from home and have the T-hub going through my fax machine. It will not pick up a fa when I am not home. I have to manually accept the fax through my fax. I have researched manuals and online forums but cannot find anything about the T-hub 2 working with a fax machine. Can you advise me as to how to make this happen. My fax is set to Tad/Fax but still the T-hub does not automatically pick it up. I can’t work like this as I have to be home all the time now to get faxes, is it something I have not done? Kind regards, Rebecca
Hi Rebecca – sorry to hear that. Our 24×7 Live Chat team can help you identify what might be going wrong here.
hi Rebecca,
did you find a way to solve this problem. i have recently bought a t hub as well and i have a brother wireless printer/fax machine. it worked beautifully with my previous telephone but i cannot receive faxes unless im home …
please help
olenka
Hi Olenka,
This doesn’t sound good… Please contact Telstra T-Hub support on 1300 136 841, they’ll be able to help you out
Can you skype from t hubs ?
I believe you only can from the T-Hub 2 Bruce.
Can anyone tell me how to get info on using my T Hub2. I am not real tech savy and have rang the experts a couple of times and they don’t seem to understand how to use it either.
My first question is… if I answer a call on the tablet and don’t want everyone to listen to the conversation how do I transfer call to the handset in another room.
Hi Bob, best to head over here and ask the crowd on CrowdSupport. This link will take you to a dedicated support page for the Hub.
Hi Bob, I was checking this blog for an answer to a problem I was having with my THub this morning and came across your question. Yes, you can have privacy by transferring the call to you handset, click on the button at the bottom of your panel which transfers the call to the handset. The handset will then ring, answer it and you’ll have privacy.
I have a early model T-Hub and it will not connect to phone, keeps saying out of range when it only 1 metre away.
Have tried to rectify by restarting etc can you give me a clue as to problem. Thing is useless as is
Many thanks
Hi Robert. Please give the dedicated T-Hub support team a call on 1300 136 841. I’m sure they would be happy to assist or replace if it’s not functioning. Brendan.
Hi my thub will not update it sofware.I keep geting a error message that says there is no wifi connection which is incorrect as I can use the internet with no problems.
Hi Hayden. Please contact Telstra T-Hub support on 1300 136 841. The team will see if they can fix it, update it or get you a refund. Brendan.
Is speaker phone available through the cordless handset?
Hi Jay,
To the best of my knowledge, yes it is but I’d recommend double checking with our dedicated customer service team who you can chat to via Live Chat who will be able to answer this for you.
Find them here: http://www.facebook.com/Telstra24x7/app_201698766614634
- Gigi.
Hello Jay,
Yes speakerphone is easily available on T-Hub handsets by pressing top left – button during a call and scroll down to second option “speakerphone” and select. It’s a good function if your waiting in a Que just listening to music while you wait and wait and wait….
GIGI should have been able to answer your query directly rather than shunting you off to some other department.
It’s hard to get good help these days
Purchased a T-Hub2 in October 2012 and the power adaptor keeps overheating, rang Telstra and told that it will take 28 days to receive a replacement after i send back the old one, or i can go and buy a new power pack from dick smiths or similar, why?
As the T-Hub2 is only a couple of months old one would expect that Telstra would simply send out a new power pack as soon as possible so i can throw out the old one which does not work.
Poor warranty conditions by telstra.
Hi John
I am not sure why the power supply would be overheating or why it would take that long for a replacement.
If you can provide your details via email to exchange.telstra@team.telstra.com we will organise to send you one.
have had a t hub for 15months with no
problem…recently a notification
appeared on My Place with a message
re:icons….useless information to
me…but the info box will not close !!
what can be done about this unnecessary
inconvenience..your prompt reply would
be appreciated….
Hi Steve, sorry to learn you’re having this problem. Our customer service team can look into what’s going wrong here – you can contact them via this page: http://www.telstra.com.au/help/contact/
I have the latest T-Hub and I have an on-going problem that needs fixing from Telstra’s end.
Following a power outage scheduled or otherwise my t-hub goes out. The first time I could not make or receive calls. This time, and I am off line at the moment, I cannot answer calls on the hub or callers cannot leave messages.
It was easily fixed by being reset at Telstra’s end and it worked fine until the next blackout which is frequent in the country and with the current stormy weather patterns.
There needs to be a solution found quickly please.
Hi Greg – sorry to hear this has become a recurring issue. Although you’ve done this before, I’d recommend contacting our customer service team one more time to report it, via this link: http://www.telstra.com.au/help/contact/
If you don’t feel the issue has been resolved to your satisfaction, please ask the consultant to escalate it as a complaint.
my t-hub has been ok but now i can’t play my two favourite radio stations,3AW and gold104
it tells me it cant play them now and to
try later, this has been going on for
some time now. some help please.
Hi Craig – very frustrating, especially when they’re your favourite stations! Our customer service team can look into what’s going wrong here – you can contact them via http://www.telstra.com.au/help/contact/
My t hub has just died, it stays on for about 2 secs and says battery low then goes off, do I have to buy a replacement battery?
Hi Deb – sorry to hear that. Please contact our customer service team, who can look into your account and see what we can do: http://www.telstra.com.au/help/contact/
I sent my details as asked and still no power unit has arrived after a month.
Dan Michael [Community Manager] says:
21 Dec 2012 at 1:32 pm
Hi John
I am not sure why the power supply would be overheating or why it would take that long for a replacement.
If you can provide your details via email to exchange.telstra@team.telstra.com we will organise to send you one.
Hi John – I am investigating this for you to ensure a power unit is sent.
I purchased a T-Hub some 2 years ago and after reasonably good service for about the first 12 months (apart from freezing every time there was a software upgrade) it has gradually degenerated to the extent that for an incoming call the remote handset rings but the base station doesn’t for quite a while or vice versa. If the handset is picked up the call is terminated but the base station keeps ringing but can’t be answered. Also, when using the remote handset contact search, the search frequently ceases and the screen returns to the default display.
My wife is now so frustrated that she wants to throw the T-Hub junk in the bin and buy a simple 3 station telephone with answering machine.
Unfortunately not one of our better buys and we won’t be repeating the mistake of buying a Telstra-badged product.
Hi Colin – I’m sorry to hear you’ve had such a bad run with your original T-Hub. If you haven’t already done so, our T-Hub support team can work out what may be going wrong here – you can contact them on 1300 136 841 (free from a Telstra service).
I was sold a bundle under false pretences at my local Telstra shop. I’m very unhappy. I was told the tub was free and included. Just got my first bill and it will cost $360!!!!! I don’t want the thing. I can’t figure out how to use it. too old for this new technology. I want to send it back.
Hi Sharnee – I’ve just sent you an email to discuss this further.
We as owners/users of T-Hub 2 devices require sensible answers to important questions.
We need usb drivers for the T-Hub 2, either from Telstra or from Technicolor the manufacturer of the device so that we can attain ” ROOT ACCESS” via a usb cable connection to a computer. Telstra should be legally obliged to provide USB drivers for T-Hub 2 as they are with mobile phone devices running Android so that we have full communication/access between computer and T-Hub 2.
Unless we can get “ROOT ACCESS” we cannot move applications to an external SD card (32 GB in my case) or use Titanium Backup or certain Antivirus programs that require “ROOT ACCESS”.
Please accept the undeniable fact that 1 Gigabyte of storage on the internal SD card is totally insufficient and pathetic, almost as pathetic as the fact that we are still stuck with “Gingerbread” which puts us three versions behind on Android which is now up to “JellyBean” v2.
The fact is, I believe the Android operating system running on the T-Hub 2 is, like all other versions of Android, based on the Linux kernel which is software using the GNU General Public License, which allows people to see, copy, use, and modify for their own needs.
If indeed I am correct in my assumption then Telstra/Technicolor could be in breach of a world standard which would mean that the proprietary blocks and gates that they have built to prevent access to the kernel on the T-Hub 2 are illegal.
So…. When can I expect a sensible reply to my issues regarding my T-Hub 2 from Telstra’s T-Hub specialists???
If in fact Telstra have in their employ a technician who is fully conversant with the T-hub 2 as a whole including the coding of the Android OS on the device and can point me toward a method for transferring apps from internals to my 32GB external SD card without “root access” then that would satisfy me to some degree.
Telstra needs to realize that its current T-Hub bundle customers do have a better option if they are tech savvy.
First option that comes to mind is “Nexus 7″ running “stock” Android Jellybean, much more user friendly and not locked to any proprietary such as Telstra, Apple etc.. and very easy to customize to your hearts content.
Add this to a uniden or other brand telephone system and you have a setup that beats the T-Hub bundle hands down.
Hello… Anyone Home…. Anyone at Telstra reading these posts ?
And why have we still got a picture of “Craig” looking surly at the top of this page?
Another 2 days gone by without a reply to my posts.
Why does this not surprise me….. HELLO!
Hi Jim – my apologies, we have been a bit snowed under, I will try and respond as best I can today.
Thank you Dan,
I look forward to your solutions to my problems.
Hi there Jim,
Sorry for the delay, we wanted to make sure we had the right answer for you and as Dan mentioned, it’s been a busy week on the blog.
The GNU GPL requires Google to distribute source code for Android, which is freely available through the Android SDK at http://developer.android.com/sdk/index.html. It does not however, require manufacturers to provide ‘root’ or super user access on the device or distribute proprietary firmware that has been incorporated into the device for public consumption. You’ll find this is consistent with other manufacturers, with the majority of ‘root’ open source Android replacement firmware being developed and distributed by 3rd party developers.
Watch this space as Telstra is looking to upgrade T-Hub 2 customers from Gingerbread (Android version 2.3.7) to Ice Cream Sandwich (Android 4.0.4) in the coming months, alongside a great range of new features. Our focus is on making sure we maintain the same level of reliability and performance that customers experience on the current Android version before upgrading to the latest and greatest version. We need to make sure we get it right before releasing it.
I hope this clarifies your comments.
Thanks,
Gigi.
Hey Gigi!! Does your comment to Jim Brown re: upgrade for T Hub 2 mean that T Hub 1 will also get an upgrade? Or are we to be left in the dark so to speak?
cheers,
sam
Hi there Sam,
Unfortunately as the upgrade is for the Android operating system that the T-Hub 2 runs on it will not be compatible with the original T-Hub which operates on a Linux system.
Hello Gigi,
I thank you for your response and your comments but you have failed to address my main issue which is not so much as to grant me “root” or “superuser” access but to give me the ability to move applications from the totally inadequate 1GB internal storage to my external 32GB external SD card. So far in my research I have not discovered a method of doing this without root access and the only access granted by connecting the T-Hub 2 to a computer via a USB cable (not supplied by Telstra) is to the internal SD card ONLY which is rather pointless.
If we were provided with USB drivers and a communication suite for T-Hub 2 (as applies to every other device that I know of including Apple) then we may have the ability to gain access to enough of the system to allow us to transfer app’s from internal to external SD card without being granted “root” or “superuser” status.
The version of android running on the T-hub 2 is of minor relevance to my problem even though I fail to be able to comprehend why (if you intend to upgrade android 2.3.7 to android 4.0.4) we can’t be upgraded to JellyBean 4.2 which has been released into the wild for quite some time now?
This is an “in-house” situation for Telstra (possibly in conjunction with “Technicolor”) and totally dissimilar to android on a Samsung Galaxy S3 handset for instance whereby Telstra has to rely on Samsung to hand the upgraded firmware to Telstra for testing prior to its then being tested 2 to 3 times for compatibility with Telstra’s proprietary components of the OS and then handed back to Samsung for possible release to the end user of the device.
I have far more to add but I shall await your reply with baited breath
Hi Jim,
Thanks for being so patient over the weekend. I’m going to get the T-Hub team to email you directly and get in touch with you that way so they go into more detail with everything.
Thanks
You were given the answers.
You just didn’t like them.
It’s no good comparing the T-Hub 2 to an apple or a Samsung. Neither of them are landline connected telephone systems.
Whilst I also would like the mnt/extsd to be a location for apps, the actual limitation is the android O/S. Since it has no way atm of pointing to is as a source of apps. It uses the mnt/sd. Not too many android devices have both.
Whilst I agree that 1GB internal SD is small, it’s not inadequate for most.
Just because you want something, it doesn’t mean you have an entitlement.
I’ll wait till the next O/S upgrade, and worry about addressing the extsd then.
(If you wanted a Samsung you should have bought one.)
It’s nearly impossible to find experienced people on this subject, however, you seem like you know what you’re talking about!
Thanks
There’s a whole bunch of people in CrowdSupport who are willing to help.
http://crowdsupport.telstra.com.au/
There’s a whole section on the T-Hubs on the Home products tab.
Wanglese says:
19 Feb 2013 at 4:26 pm
“Whilst I also would like the mnt/extsd to be a location for apps, the actual limitation is the android O/S. Since it has no way atm of pointing to is as a source of apps. It uses the mnt/sd. Not too many android devices have both”.
Well try the external SD card port on Galaxy S3 perhaps…
To Wanglese,
Here’s some more info to chew on.
Description
Because external SD mount point has changed in unofficial ICS builds (CM9), I’ve developed a small app which binds /emmc to /sdcard/external_sd as it was in Gingerbread.
Designed for Samsung smartphones with internal and external SD such as Galaxy S and Galaxy Note series. Works on rooted devices only.
Here’s another neat app we T-Hub people CANT USE!
“”"This app is for rooted users only”"”.
SD Maid Cleans Up The Mess Left Behind By Old Apps, Leaves Your Phone/Tablet And Your SD Card Minty Fresh
Posted by Cameron Summerson in Applications, News, Tips & Tutorials
@Jim Brown: Thanks for the heads-up on SD Maid. I’ve used it to recover space on my Galaxy Ace.
I’m going to be patient when it comes to the T-Hub 2 though.
I’ve finally got a tablet with JellyBean, and the memory management of allowing you to move most of the code to mounted SD drives is a big improvement (it was introduced in ICS, IRRC). Maybe when the ICS is released for the T-Hub 2 it will have that option in App Management.
@Wanglese: I thank you for the modicum of politeness that you have displayed toward me
I’m glad that “SD Maid” was of use to you.
As far as Telstra getting it right with hardware builds and software/firmware updates, we can but live in hope?
Gigi may be able to correct me here but I believe that the internal storage inadequacy on T-Hub version 2 cannot be resolved by firmware/OS updates but will require a hardware re-build such as T-Hub 3 perhaps.
There goes $360 paid for T-Hub 2 in such a short period of time
Hi there Jim,
You’re right – unfortunately that is correct.
@ Jim:
The SD maid is very cool.
I wonder IF the T-Hub 2 memory management isn’t solved with the next update. AFAIK, ICS allowed properly designed programs to move part of their apps to SD, thus freeing up at least some of the 1GB space.
I suspect this because I “upgraded” my Galaxy Ace to ICS (via 3rd party upgrade), and all of a sudden, I can move some apps to the SD card without a 3rd party app. Obviously SOME code is kept in main RAM, but a large amount often goes to SD card, and the apps still work.
I’d have to look at the ICS upgrade for the T-Hub 2 to see if it’s there. It may not be, as there is no one forcing the change.
I thought it was part of the OS.
Oh, and BTW, apps have to be recompiled with the later Android SDK, so older apps will not have this feature.
I’ve had my T Hub 2 for 8 months and it’s a useless device. Freezes constantly and when scrolling through the contacts it will just stop and freeze, then put up an error message I have to turn the whole system off for a few minutes then back on again to clear the error message. It hasn’t registered a missed call for the last 5 months. If dialling out at the same time another call is coming through the handset and screen will all start ringing, I can get the other call but the ringing keeps going on. Maximum number of rings appears to be 7 – not enough time to get to the phone. It is unreliable and I worry that if needed in an emergency it will fail.
I contacted Telstra and they arranged to have the system picked up and taken to their service department (Brightstar) for testing. On Monday 11th, after hearing nothing for 3 weeks I rang and was told it was still waiting to be tested. Tuesday 12th my partner rang and was told the same thing and to wait a least another week. Today Friday 15th miraculously it’s back (just chucked in a box rattling around) – supposedly thoroughly tested and NO FAULTS FOUND! Not good enough, back on the phone being passed around from pillar to post and after 1 hour 15mins I THINK they are going to send me out a new replacement??? The level of service has been disgusting. However I might change my mind if my new T Hub arrives next week and doesn’t have any of the above problems.
There was (promised by Telstra) to be an android OS update from Gingerbread within 2 to 3 months following the release of the T-Hub 2 so why the broken promise?
BUMP….. Where are you Gigi…?
Hey Jim, I’m still around. Just doing a few odd-jobs here and there.
I also would appreciate knowing when the T-hub 2 OS will be updated from 2.3.7. as this was clearly stated by Telstra as a “given.
I have also found that some of the T-Hub 1 Menu apps no longer work due to changes in the links. Telstra support were notified of this and confirmed same a couple of months back stating that and were “”looking into it”. Can you advise of the current situation?
Cheers, Tony
Hey Tony,
I’m not too sure on the dates. Best bet is to have a chat with the T-Hub 2 team (1300 136 841) or the 24×7 team regarding dates and the link issues.
Odd Job…. huh sorry, Gigi… You replied but failed to answer my query regarding update of android OS on T-Hub 2???
Anxiously Waiting with Baited Breath
Hi Jim,
You’ll need to have a chat with the T-Hub 2 team (1300 136 841) or the 24×7 team – they’re the best placed to get you this info.
Can anyone tell me I have a t hub 2 device my wife hates the hand set. I have plugged my old handset in which is a Panasonic brand. I am now receiving what seems to be ghost calls at regular times of the day. The t hub and t hub handset ring once then stops it comes up on the call log as an unknown number. Is there a conflict with t hub and other hands free phones
Hi there Allan,
I’m not an expert on the T-Hub 2 device handsets but we’ve got a friendly staff team who are
I recommend giving them a ring on 1300 136 841. The team will see if they can fix it.
Hi there. I’m having some problems with the handset on my T Hub (2) and I rang someone on 1300 136 841 for help.
The handset hasn’t been working for a while, and because I thought it was the phone line I left it. Last night I took a look and saw there was a film of black oily stuff (that looks light gray against the black) on the contacts at the base (where I cradle the handset when it’s not being used). At first I thought it was corrosion from the batteries, but it’s not a dry powder, so it can’t be that.
This morning I rang your help desk and spoke with someone who told me to put new AAA batteries in, and ring back if that doesn’t work. It didn’t work.
Any ideas? It’s taking a charge. The phone line’s okay because it works with another handset. But I don’t feel real comfortable using a handset that’s ‘leaking’.
Hi Gayle,
Sorry I can’t be more useful – best to ring back the T-Hub number as they are the experts in that area. I don’t want to mess with batteries or a leaking phone!
I would like to return my t-hub and be refunded. the screen has a line down the middle, both handsets have not worked for months and I continually ring the 1300 136 841 and are continually on hold. please let me know what I need to do to return and be refunded for the phone
Hi Jeanne,
Hhhhmmm this isn’t good to hear
apart from ringing that number (the T-Hub support line) best thing to do would be to go in store. Please be aware that refunds may be subject to warranty.
I have a T-Hub 1, with 3 handsets, and it all seems to work a treat.
However – one of the handsets now has a totally white screen. I have tried to turn it off from the keypad, but it doesn’t happen. So I removed the battery and left it out for an hour, in the hope that it would reset the handset, but nope! As soon as you plug the battery back in the screen lights up – white!
Any one have any suggestions? Is there another way to reset the handset internally?
I have a t-hub 1 and it has been nothing but a pain in the **** since I got it. It never gets used because it is awkward to use and now, if you take it off the cradle, it turns off. put on the cradle, then turn it back on, wait for it to re-boot and it indicates that it is fully charged.
It is now nothing more than an expensive paper weight.
Have only had it approximately 6 months and it is about to be thrown.
Can we cancel t-hub and send it back, or exchange it for a t-box?
Hi Craig,
Sorry to hear the t-hub has been giving you grief. I’d recommend having a chat with the 24×7 team, about your options.
Please explain why these posts are currently (as I read them now) jumbled up and out of date sequence??
Not sure why this is the case, sorry Jim.
Thanks for the response Gigi. Please try to sort it so we can get back to a level playing field.
Regards
Jim.
The touch panel on the T Hug is nearly unredable it is so faint. How to you improve the display?
Hi Una,
Sorry I’m not sure how you would do that, however the T Hub team will help out if you would like to give them a buzz on 1300 136 841.