Ultimate modem breaks new speed barrier
Filed under: business, consumer, gadgets and gizmos, innovation, lifestyle, mobile internet, networks, Next G™, technology, trends, wireless
Anyone who works out of the office will know how important mobile broadband has become. Being able to send email, access the net and update databases on the go has made managing workloads and staying connected with customers that little bit easier and faster.
This week we launch a new generation of mobile broadband product that’s set to make working outside the office even easier. It’s called the Telstra Ultimate™ USB Modem and it’s the fastest commercial 3G device of its type in the world.
Telstra Ultimate USB powers Sky News election coverage
View this video on YouTube: Telstra Ultimate USB powers Sky News election coverage
Since December ‘09 we’ve been busy deploying higher-speed capability into our Next G™ network. Now, with the introduction of the new Ultimate USB Modem, customers can access typical download speeds ranging from 1.1Mbps to 20Mbps across all capital city CBDs and associated airports, selected metropolitan areas and in more than 100 regional locations*.
Telstra Ultimate™ USB modem test drive video
View this video on YouTube: Telstra Ultimate™ USB modem test drive video
We think faster speeds will mean greater flexibility for mobile workers and the new Telstra Ultimate™ USB Modem provides the speeds needed to handle large files, multitask and update cloud-hosted applications effortlessly on the go when in coverage areas.
These high-speed coverage zones cover approximately 50 per cent of the Australian population and match the areas of highest customer demand. In other metropolitan and regional areas, the Telstra Ultimate™ USB Modem offers typical download speeds ranging from 550kbps up to 8Mbps, which is still significantly faster than Telstra’s mobile broadband competitors.
The Telstra Ultimate™ USB is the world’s first commercial USB modem to use a new generation of mobile broadband technology called dual channel HSPA+ which sends and receives wireless data using two channels simultaneously.
The modem and enabling network technology was developed in collaboration with leading technology companies Ericsson, Qualcomm and Sierra Wireless.
Two thousand devices have launched this week for Telstra business customers, before the widespread launch of the Ultimate USB Modem later this year.
Pricing and availability for business customers
The Telstra Ultimate™ USB can be purchased in conjunction with a range of mobile broadband plans including for $0 upfront with a $69 plan over 24 months (minimum total cost $1,656) or, from 5 October, outright for $299. It is available from 25 August through Telstra Business and Telstra Enterprise & Government account managers.
For more information visit: www.telstra.com/business/ultimate
* Capital CBD’s means within 5km from the GPO in each capital city. Outside the selected areas, the remaining metropolitan areas of all capitals cities and many other regional and rural locations support typical download speeds from 550kbps to 8Mbps, and elsewhere typical speeds are from 550kbps to 3Mbps. Actual speeds vary due to factors such as distance from the base station, local conditions, user numbers, hardware and software configuration, download source and other factors. See Telstra for details of locations.
Let us know what you think of this world-first device. Do you think the faster speeds would be useful?
Sounds good, how about a competition to win one
Or you can just send me one to play with
Cheers
GW
Prepare yourself for frustration and disappointment when dealing with Telstra. My original order for the ultimate USB device was placed on the 23rd of October. That was sent to the wrong address, then sent back to Queensland. The second attempt at fulfilling my order they sent the wrong device. Called Telstra and a new order number was generated. The third attempt the unit number where I live wasn’t specified so the package was sent back to Queensland yet again. Found that very strange considering that they successful delivered the wrong device with the exact address details. Called today to check on the status of the order (4th time lucky I was thinking). Was told that they have sold out of the ultimate USB devices and it will be an additional 10 day wait on top of the almost 3 weeks that I have waited for, unless mine has just been sent out in yesterdays batch. But who knows, it seems to be hit-and-miss, or should I say miss-and-miss at Telstra. If it does not arrive tomorrow I will be looking at canceling the whole deal and never getting a Telstra product/service again, and making a complaint with the Ombudsman. I have never encounter such inept customer service before. Very disappointed and frustrated.
Hi Geg, I really appreciate your feedback and I’m sorry to hear about your frustrating experience with us. I sent you an email today. Please repy and I’ll get someone to call you. Brendan
Thanks for the reply Greg, I’ve sent off a request for someone to call you asap.
A collaboration between Erricson, Qualcomm and Sierra. Does this mean that this device will have native Windows, Mac and Linux drivers supplied with it or will we still be burdened by the unreliable and poorly designed ‘Telstra Dialer’?
@Michael Wheatland
It supports Windows and OSX but I do not believe that it supports Linux. Though I doubt it ould take very long for drivers to be made by the community.
oh…. do you have to be a network tech to install it like the other ones?
Does this card have provision for an external antenna?
Hi Phil. Yes, it has an external antenna connection point. Cheers, Brendan.
you could ask my 9 year old boy to do it ajay. lol
So it’s a Telstra Ultimate™ USB Modem – does this mean that the user will have to have a Telstra Internet account or can the BigPond internet user use it as well?
Hi Phil, I’ve asked for you and here is your response. “Initially the Telstra Ultimate only works with Telstra Business or Enterprise & Government Next G services. In the coming months we’ll introduce a BigPond version.” Brendan.
I had to purchase Telstra 3G for my home internet because there were not enough ports available for adsl in the exchange. When I first installed it it was lightning fast. Gradually new customers started taking it up and my speed got slower and slower – When I questioned Telstra I was told they couldnt guarantee a max speed since I was sharing with other customers. I now use vividwireless I get unlimited downloads and its way faster and they guarantee my speed. Just a heads up before you think Telstra has the answer again!!!
here they carry on how great it is ,when they cant keep there exiting network running ,,I have USB modem charged $50 a month and get dial up speed …
GREAT !!
It also shows us what a great waste of money the NBN will be.
It will be so much easier and cheaper just to set up 3G/4G or WIFI from the current communication towers.
Is it possible to network with this modem? I have a Serria AirCard880u and would like to upgrade to a networkable device. I live in Central Queensland in a semi-rural area and have an external antenna – would I be able to get a patch lead for my existing antenna?
Great idea!
When will Telstra start paying attention to the needs of its regional customers and start providing high speed wireless broadband and bandwidth at a reasonal volume and price for those of us who have no other choice, like Cable and ADSL?
Well I am allowed to dream, aren’t I?
What’s the name of the app that Jared is using to perform the speed test?
will this device drop out like the home gateway?
will it become unuseable between 5pm and 9pm all weekdays after school is over as we have no other decent broadband options in southern tasmania?
will it still be on the same crazy 79 dollars for six gig per month?
will it also suffer from very very low upload speeds like the home gateway?
yours thankfully disgruntled telstra customer.
Hi Brendan,
We live in country NSW,Braidwood and have NextG Wireless modems. The system at the moment is sooooo slow since a couple months back. When we installed it about 5 years ago it was fast,reaching 1.2Mbs now 28 Kbs is the average. The local transmitter is visible from our study.
Is this new MODEM would work in Braidwood?
Cheers
Les
Hi Les, I’ve asked a product manager for an answer for you. Will post here when I hear back. Cheers, Brendan.
Hi Les, I have a response for you. We’ve had our wireless engineering team advise on your query and they advise the Ultimate modem will unfortunately not work to its full capacity at Braidwood. They would however like to do some further investigation of your Next G™ service and ask if you can pass on your mobile service number for them to get in touch with you. Brendan.
@ Brendan O’Keefe
Thanks Brendan, it’ll be interesting to see what differences there will be between the Telstra and Bigpond versions.
When will Telstra give an answer! It seems the people outside the “CBD” or “Towers” radius, not only pay a high price for minimal GBs compared to adsl & cable,as many have already stated it becomes impossible to be on line in the afternoons – supposedly due to the higher volume of users,speeds that once were have diminished as time goes on instead of improving, it would seem the prices we are paying for fund the upgrade of technology for the city dwellers, why aren’t more exchanges & towers being built to cater for growing communities outside the CBDs? I have had numerous excuses from telstra representatives – too far from the exchange, not enough interest, lines are too old and so it goes on no answers just excuses .Why is wireless so excessive in comparable cost and being the inferior service shy is it costing so much?
In reply to Shayne P –Re wireless v NBN
It is obvious you do not understand the limitations of wireless and the limited availability of high speed internet via copper phone lines.
Yes this new usb tranceiver is faster than current wireless, but only if the system is not loaded with users. Please read some of the other comments re poor speed on the current wireless system, If you live outside a major center low speed wireless is the norm for most users and as mentioned by others, I also have times when is is slower than dial up, so slow in fact at times it has been unable to load the Bigpond homepage.
The speeds supported by a tower and actual speed experienced by users are usually vastly different unless you are under the tower at 2 am in the morning. I recently tried to watch the political debate at the Broncos, I had full 5 bars of signal but it was hopeless with lag / lack of bandwidth.
Brendan, are the send and receive channels exclusive to the ultimate device and are they seperate exclusive send and exclusive receive in the current Next G Frequency Band plan.
Any Tech Specs available??
Bring on NBN, and give fair service to the rest of Australia.
Thanks
There are basic problems with a wireless solution that seems to be being over looked . These very high frequency radio signals are very line of sight , the higher the frequency , the more this becomes apparent. Any obstruction between the transmitter and receiver will cause a degradation in signal and therefore speed.
Those of you out there with satellite TV will know this . Rain , trees etc will block the signal.
Keep the Fibre rolling!
how about telstra just get those who have no other choice but a wireless connection, something that represents resonable value, rather than super quick broadband.
i weap every time i see offers of 200GB a month for $49.95
10GB per month for $119.95 when there is no other offer is just daylight robbery. Id happily pay $119.95 if it was unlimited and capped to around 5mbs
@Scott S
That’s exactly why I gave up on them in the end – check to see if you are in vividwireless area and swap to them its currently $75 for unlimited and they guarantee your speed.
I always tried to stay loyal to Telstra but in the end I just thought they were taking the p#$$ with the $119 for 10G. I also have T-Hub and T-Box and regardless of them updating from “unmetered” sites, they are just unusable when you are sharing a 3G network with all your neighbours. Now I’m on vivid I can download DVDs and watch them within 35mins.
Yes I feel sorry 4 the people with internet probs.
I am currently signed up with telstra bigpond 4 another two years,and Iam happy with that.They gave me a good bundle, at a low price.Thank U telstra bigpond.
Australia’s Internet service sux … Other country customers can get unlimited service.
Does this mean the Coalition was right all along? That wireless is the way to go, surely if it is that fast now, it can only get faster? No huge expense for the NBN, and this can be used anywhere, I dont have to be somewhere that the cable is!
If you are making oodles of money from 3G/4G data streaming on smart phones there is no incentive to make 3G wireless broadband cheaper because you will not buy the smart phone.
Simple.
Hi, Brendan,
When we read the comments of people like Les Kovacs, of Braidwood, we actually thought he had written our story!
We live 30kms west of West wyalong and for 5 years had reasonable wireless service and over night 2 months ago the service just crashed in fact we went days at a time with only very intermittent signal. There has been a small but not consistent improvement, that is erratic and often doesnt add up to expected heavy usage times.
What we would like to know WHAT happened at that point in time ( in the last week in June) to cause such an immediate and drastic reduction in signal.?
We live 18.2 kms from the Mout Narriah tower at Weethalle. The Mountain is in the same place, the tower hasn’t shifted, our computers, arials, antennaes all remain unchanged. Surely we didint have a absolute deluge of new users at that point?, What has changed? We accept the fact that our broadband coverage isnt going to be as fast as in the city, but some upfront answers will help us make a business based decision as to whether we need to get a sattelite connection or persavere with this rubbish.
Hi Colin, I just sent you an email. Could you get back to me when you have a moment. Brendan
We have been using the BP Home Gateway 7.2 as we are mobile in a caravan setup. The fastest speeds that we have ever experienced were at White Cliffs, Outback NSW. As we drove around the town, Telstra had posts warning of Optic Fibre cables being buried below. Proves to me that N-B with Optic Fibre to the node, then wireless transmission, is the way to go.
We have had very poor performance with the BPHG unit only 20k from the city, and again in line of sight of a tower. Telstra tell us that upgrading to a faster modem will not change the poor upload speeds that affect our ViOP set.
I often think what a waste of our time it is even bothering to communicate our needs to Telstra, they will just ignore them as usual. If you don’t live in the Cities you don’t count, and can be safely ignored.
I have been a Telstra customer for 35 years, even back in the “good old days” when they charged us $7.20 an hour for dialup.
I had a couple of years break from them with internet when I went to satellite, and that was so slow and irregular that I changed to wireless, not fast broadband but better than satellite.
Recently Telstra had a “News” item about a survey that they had conducted that showed the top three things that concerned people were food, shelter and internet. An as a result they were from the following Monday reducing their wireless internet charges eg: the 6GB that now costs $79.95 would with I qualifying service would now cost $69.95, with 2 qualifying services $59.95.
I rang Telstra to get changed over to the new rate, was told by the “Consultant” that it was only for New customers and that I would have to recontract to get it, I still had 12 months to run on my present contract, but I could recontract now.
I was suitably pissed of by this answer that I did nothing at that time, Next day I had cooled down enough to think that $10 a month was better in my pocket than Telstra’s, so I called again, different consultant, no I did not have to recontract I was eligible now, and he would take care of it.
Several week went by and my anniversary date passed and no change in my rate, once again I called, again different consultant, No I was not eligible, NO I could not recontract until the expiry of my present contract, the changes had been processed and I may find a “discount” on my phone bills until billing realised I was not entitled to it when they would reclaim the proceeds of “Their” mistake.
The previous consultants, had been mistaken. Seems Telstra’s Staff training is as poor as it’s customer service!
Big deal Telstra you are all heart!
Hi Max, Sounds like your have every reason to be ticked off. I hope we can learn from this feedback, and I’ve sent you and email offering you assistance. Brendan.
I currently have the BigPond Elite 21USB modem which is supposed to get 21Mbps max download. I live 4Km line of sight from Newcastle CBD (part of the regional upgrade area) and the BEST speed I can get is 2.6Mbps. At 5.00pm when mobile phone traffic is high this drops significantly. Will this modem inprove on this? Why have a modem capable of 20Mbps when the network can not support it?
Thanks for your response Brendan, however I am still awaiting the email!
Max, I sent an email to your BigPond address at 11.29. You can simply contact me using the online form with a contact phone number so we can get someone to call you. Brendan
I read through this thread with a certain amount of amusement…
Telstra/Bigpond are certainly getting better at their art of “distraction”. Releasing new a shinier toys every so often takes the focus away from their pre-existing poor performance issues. Having read some of these posts confirms that I am certainly just one of many customers suffering from the greed that is in fact Telstra.
Like others, I am a customer of Bigpond and after signing on with them for ADSL and recieving fast download speeds, the speed has certainly slowed and when I asked Bigpond Tech about it, I got the usual speil that it was all my equipment.
I replaced modems, routers, operating systems and even computers all to no avail… still getting slow speeds.
Bigpond then suggested that I needed to upgrade my ADSL speed to 8,000kbps, which I did at additional cost, but this did not fix the problem. I still received slow speeds.
I paid for a local reputable networking company to review my connection/hardware etc, and they proved that the line speed was the problem. They even spoke directly with Bigpond support who confirmed that it was the line speed which was the problem.
Understanding the issue now was due to the line speed, Bigpond decided (after raising the issue with the Ombudsman) to issue me with a credit of around $300 + the cost of the network advisor ($150).
This was great as a return on the increased costs incurred by swapping to the new plan, but did nothing about improving the speed.
The Bigpond staff then advised me that the exchange I was connected to was not able to support ADSL2+ and that Bigpond was not going to upgrade it as the national Broadband Network was being rolled out sometime in the next 6 years so they wouldn’t pay the money to do so. The staff member also advised me that unless the average download speed fell below 110kbps (over a period of time) they were not obliged to treat the issue as urgent or needing rectification.
However, Bigpond still continue to sign up new users on the existing exchange equipment which slows the speed down even further. I am now averaging around 420kbps on my 8,000kbps plan. Of course they have all the fine print about not being able to guarantee the maximum speed all the time, but nothing about the typical average or minimum before they are prepared to do anything about it.
Now this new and shiny distraction is bound to head the same way, and very soon the tarnish of slowing speeds and poor service will require yet another new and shiny distraction later on.
Why not just fix what isnt working properly now, before they invest so much money in new toys? Or is it all just smoke and mirrors?
Yes, it seems to me Telstra/Bigpond are again missing out on really making a difference.
And Yes! This is a great step for all.
Perhaps Try this for a HEADLINE and leader though:
“Telstra are now offering a new wireless broadband service on their 3G network using a fast dual channel capable modem.
It is expected the new modem will encourage more users to leave the Next-G network which is over crowded and slowing more every day. This could give all users remaining on Next-G a better service and experience.
Experts agree getting on board 3G will be like sailing on the Titanic, the newest, fastest and a world leading technology. The lack of real capacity in the life boats is not considered by the management to be of any concern as there will never be a need to ever test their capacity limit. The new service will be a premium service with a slighlty less than premium price, which is no different from flying advance purchase on first class or travelling on a Japanese bullet train. Telstra are yet to advise if like JR (Japanese National Railways) they will refund the fare for any journey travelling at their scheduled very high speeds that is not completed on time. Are Qantas likely to be considering offering First and Business passengers free upgrades to economy where ever there are spare seats in economy? Telstra could be on to something here, if only they can get it under a license or patent.
I think the new modem is a waste of time and money, and it will not do anything to boost the Telstra share price. Before you buy (assuming you don’t live in a Telstra only area), I’ve done just as well with Optus and Vodaphone modems in many areas of QLD. Real world results with Anti Virus updates and eamil using Optus have been as good (and typically more consistent) than Next-G, so I can’t see how a new 3G modem for Telstra is going to make any real difference.
It’s really the lack of national capacity that needs to be fixed, and that means fibre – lots of it with the right exchange equipment and caching servers. Give me an article how Telstra have the worlds highest capactiy fibre network to the most homes plus fibre to all local mobile towers and I’ll show some real interest.
Enjoy!
i am glad to see im not the only person who is disapointed with the bigpond wireless plans because i have no other choice i am stuck paying a fortune to get bugger all in returnand having rellies all over the country i would love to have cheaper broadband because video chat is the only way i get to see my family grow up
I currently have old Maxon Bigpond BP3-EXT 7.2Mbps with two onboard antennas that connect to my router seperated. The speed are <2.0Mbps download and <100Kbps upload (or 150kbps in PC) from two towers where I live in Southeast Gipplands hilly country. I played my games online on my PS3 using NAT and surfed my PC via their Wifi and no lag at all.
What about remote area clients & nomads??
Is there facility for an external antenna?
Many people who travel in caravans & Motorhomes try to use these devices inside their aluminium/steel homes. Reception is not the greatest inside. This device would far more attractive to these people if there is an external antenna facility.
Cheers
Kym
Most nomads have external antenna. The Sierra 880u has provision.
Pie in the sky I reckon. From the splurge it says….. “it’s the fastest commercial 3G device of its type in the world.” All this means is that businesses will gain an advantage whilst those of us on the edge of the world will still have to use the old misnamed “Elite” which delivers speeds a lot less than promised. I am only 20km from a tower in line of sight but can only get a max of 200Kbps. Will this modem outperform the Elite? I tend to doubt. If it does why is this item not offered to all of Telstra’s customers – that I fail to grasp………….after all we are ALL paying customers, business or not!
More smoke and mirrors, with a good dose of spin. They are already for sale on other sites unlocked and ready to use. It will be the usual hype then all the complaints. Am I cynical, yes very much so, and getting more cynical by the day.
I expect wireless data allowances and pricing to be similar at least when the commercial launch arrives. Think about it, “today I bought the fastest wireless usb modem in the world but only have 3GB!”
Telstra, if you want to advance the network, you have to advance the data quotas and pricing also….
We are another family that is stuck with no other option but to use Telstra. Optus is still several years away from putting 3G towers in this area so until who knows when we are stuck with Telstra. I’m very disappointed that they have yet again failed regional customers by holding us to ransom with exorbitant plan prices – I mean seriously – who thinks that it is acceptable and AFFORDABLE to continue paying $79.95 per month for a measly 6GB? I know I don’t. It would be wonderful if Telstra can make affordable plans for those of us who have no other choice but to use them. I have no issues with the speed because we get great service where we are, it is just the pricing that is the problem.
I cannot believe the posts on this thread if you dislike Telstra so much try another provider as i have done and within 6 mths you will be back at Telstra as they do give the best service at the moment and I only live in a regional centre not a major city
Well once again I have been left disappointed. I was told by BigPond there is no wireless coverage where I live at Pacific Pines on the Gold Coast. I signed up for ADSL and was told i may even get ADSL2 but either way I would have fast internet (8000mb/s). Well not true, I have a connection speed of .75mb/s and was told there is nothing that can be done due to the exchange requiring upgrading, and there are no plans of this happening soon. I hope this new modem will be available to the public or that BigPond start to upgrade the equipment. Either way I will be searching for a provider that can give me the service that I am paying for.
Hi Darren. My name is Kisharn from the local Telstra Gold Coast office, sorry to hear you feel disappointed – we want customers to be delighted. Could you please contact me, on 07 5656 4436 so we can talk through a solution for you.
Regards,
Kisharn
Ian S,
You are fortunate to have the choice of another provider, if you read the posts carefully you will find that many of us have NO other providers serviceing our areas.
What other providers service is like is academic as we don’t have the choice to try it, Telstra is the provider we are stuck with and if we don’t provide feedback to Telstra about our concerns the service will never improve.
Same problem in Serpentine WA, 4 years ago had good reception,then it went real bad for 1 year, a Telstra engineer got the power output back up for wireless and we went back to 4/5 bars, now its back to 1/2 and dropping out, so what is the use of a fancy new modem if the net cannot supply the signal.
Quote.
“Brendan O’Keefe [TEX Customer Engagement Manager] says:
9 Sep 2010 at 1:51 pm
Max, I sent an email to your BigPond address at 11.29. You can simply contact me using the online form with a contact phone number so we can get someone to call you.
Brendan”
Now a week since I provided my contact number, and still awaiting the promised call.
I don’t know why but I have found a very large percentage of the people employed in the IT industry don’t seem to know how to use a phone or send an email.
Hi Max, I’ve followed this up for you, and I believe it was my error. Please accept my apology. Elaine will be assisting with this matter. Brendan.
Thanks Brendan, will wait to hear from Elaine.
Thanks,
Max
I have had a Bigpond elite network gateway modem installed, hoping it would give me better service than the old wireless modem I had been using, but am very disappointed. I have experienced regular dropouts and to add insult to injury even my mobile phone is dropping out when I have been on the phone to bigpond technical help staff. I think the whole next G network for phones and internet must be oversubscribed and cannot cope, but Telstra/Bigpond are not prepared to admit to the problems. my connection speed varies from a very nice 4000+Kb/sec to a snail like 50 within hours, and drops out regularly at any time, but mostly evenings. I am in southern Tasmania and think Telstra should fess up – I am a business person who is wasting a whole lot of time and getting very frustrated.
Ian – try another provider – and who might that be? If you would like to suggest an alternative to all these poor folk it would be great. You are obviously not in the country where the only provider is telstra for either dialup or wireless. If only there were other providers I am sure everyone on this site would jump to another provider but hello there is no one other than telstra and they are holding the country to ransom.
I recently built a new home on the Central Coast and had it prewired in anticipation of receiving adsl after a number of years using wireless. I went into a T-shop ready to bundle my home, mobile, internet and foxtel and was extremely disappointed.
.
The sales staff couldn’t tell me if I had access to adsl so whilst in store I had to talk with the tech enquiries section via phone. I was informed that I couldn’t be told until a home phone was connected and then further checks could be made.
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I told the consultant that I was not going to commit to a home phone unless adsl was available. The end advice from the \technical consultant\ was to knock on my neighbours doors and ask if they had adsl.
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I did. And of course they don’t. Not enough ports apparently. So like everyone else I am stuck with using wireless and am sure that the ultimate device will be insufficient for my needs.
.
The experience has left me dissillusioned with Telstra. I think its time to sell my shares. The problem is nobody will want to buy them. I dont blame them.
I too am very upset. My pre-paid Virgin Broadband wireless ran out and I wanted something more reliable, i.e. that wouldn’t drop the line or just plainly stop working (0kbps) although it said that the modem was connected and that I had a good signal…
I acquired a Telstra Ultimate modem thinking that it was not going to drop the connection or be much (much) faster than my existing modem. Wrong! In the morning it is fast (not the fastest but acceptable, faster than Virgin) but in the afternoon it is worse than Virgin, far worse actually. The signal is at maximum but nothing happens. I get maybe 10kbps where I used to get 50kbps with Virgin.
To say that the Telstra Ultimate modem is the fastest wireless modem on the planet is just insulting to us business users. If the performance remains like this for another few days I will return it to the Telstra store and look elsewhere.
NOT Happy….Brought the Ultimate usb 15-11-2010, to replace my old blue-white usb modam. here’s what is taking place! got it home and plug it in…download new software on its own once pluged in. all going great. connected… great all is good… day 1 speeds ranged from 6.3mb to woping 8.8 wow this blow me away…. so excited so happy… all night it run those speeds. day 2 turned on the pc… great speed again 9mb then stabled out to 6.3 then stayed at that speed for and hour or so. then drop outs started to happen!! hmmm little annoying… yet everytime i reconneted the speed was getting slower and slower the longer i stayed connected!!! finally annoyed so much that its time to call the support. here the thing…with my old blue-white usb i was getting 1.6 – 2.3 everyday not a promlem for 3years….more now for 2days getting for 60seconds 6.2mb – 8.8mb then down to 550-600kbm OH CMON….. that doesnt sound right now does it. just fix it teltsra just fix it and fast please!!!!
Hi Joe, That doesn’t seem right. I’ll ask someone to look into this. Please if you can send me a contact number and account number, I’ll get someone to call you. Cheers, Brendan