Increased warranties on Telstra mobile phones
Data provided by the Australian Communications and Media Authority indicates that the total mobile subscriptions in Australia at 30 June 2009 totalled 24.22 million*. That’s more than the Australian population – that’s a lot of mobile handsets.
Everyone seems to have a mobile phone. We are living in an era where apps are no longer limited to desktop computers and where our kids can text a message quicker than they can speak.
At Telstra, we certainly recognise the essential nature of the mobile in keeping people and families and friends connected, informed and entertained. And, we appreciate that handsets need to be purchased out of the household budget.
Along with any purchase, there’s an expectation that the good bought lasts for a reasonable amount of time relevant to that product and reasonable use of it. This applies equally to a mobile phone purchase.
Increasing warranties from 12 months to 24 months
We know that some customers are concerned about costs of having to replace faulty handsets or phones that just don’t seem to last as long as they should. We are in discussions with all vendors to supply mobile phones to Telstra with increased warranties from 12 months to 24 months. We are working hard to negotiate this across the board.
In the meantime, I want to share some progress news.
- HTC handsets – this includes the flagship HTC Desire smartphone and our latest release, the HTC Wildfire
- ZTE handsets – this includes Telstra branded phones such as the Telstra Tough, which is ideal for tradies, and Easy Touch Discovery2 with its big buttons that are so very popular with our older customers
- ZTE data devices – this includes Telstra branded data cards such as the high-speed BigPond Elite USB, that can download a 4MB song from BigPond in as little as 7 seconds
Customers who have purchased any of these products since 1 July are already aware of the 24 month warranties but we wanted to share the news with everyone else and, in particular, prospective mobile phone buyers.
It is important to remind everyone that warranties relate to the product being robust to withstand normal use. For example, damage caused by dropping a phone, leaving it on the car roof then driving off, or getting it wet are all unfortunate accidents that are not covered.
This is a great step forward – but we’re not stopping here. There are a number of other handset providers that we’re talking to and we’ll keep working with them to increase the spread.
We’ll provide more updates as other vendors come on board and I look forward to your comments.