Mark wrote;
['Yes I would be happy to']

You are welcome to visit my web site as linked by my name for the draft letter I have written.

Brent D wrote;
['Is this becoming the Pseudo Grouse or Shouse Blog instead of the Contact the CEO and Complaints/Compliments page?']

I have written letters to the CEO and the T complaints department, however as yet no replies that deal with the situation that I have raised (repeatedly). I have commented in blog posts like this where I have felt it is related to the issue, however from the fact that no reply has been provided to the numerous questions raised by myself or others about wireless plans would mean that no, this is not the place for complaints etc as they are ignored.

However with little else available to vent my frustrations with the situation this is my only real outlet.

I do apologise and say sorry to everyone else for my constant requests and posts but I feel they are warranted, please look at it from my side of the fence.

Thanks

GW

@Rebekah, thank you for the response, finally.

I also got an email from Customer Help that suggests the same as what you have said but in more detail. I am waiting for a reply to see if I can reproduce that reply on my web site for others to read.

While I appreciate your reply, can I ask what harm would it be to at least provide an increased shaping speed to 256kbs for the wireless plans, maybe the same as ADSL/.Cable and the top two plans? That then will at least be something while we wait for new plans to be released, at least that will make the shaped speed usable.

Thank you for considering this

GW

To frustrated wireless users
In the absence of fairer data still to come?
Wireless broadband users might like to check out VIVIDWIRELESS some examples
5gb $35 10gb $49
UNLIMITED $75 yes $75
GW unlimited a good one, for me the 5Gb at $35 perfect, fast wireless also.

Thanks Mark, but they are no where to be seen in regional and rural locations. It does however highlight the issue of what we pay versus what competitors of Bigpond/Telstra charge.

GW

BigPond Liberty® 1GB plan 1GB 24 months From ($19.95 )))
BigPond Liberty® 3GB plan 3GB 24 months From $29.95 )))
BigPond Liberty® 6GB plan 6GB 24 months From $59.95
BigPond Liberty® 10GB plan 10GB 24 months From $99.95

Our chances of getting more data for the same price are zero.At the rate telstra’s share price is going it will soon reach junk status.

Yipee! We just got notified that Optus are adding a new tower to our town, you little ripper, guess where we will be going…

Unless of course Telstra finally pulls their finger out and actually does something….

GW

I have reached day (9) of my monthly Data Quota, and have already used over half of this pittance,my daughter twice got me on Skype to see mt baby grandchildren, and this has punished me, especially
(((upload charges!#*!))))?????
I guess pensioners are only going to afford reading emails and occassion newspapers, the free green site is hardly a consideration, this is a total misery, I do not mind paying a little more for an extra GB, but NOT DOUBLE!#*@#

Hi William
Sorry to hear about the experience. If you could please send me via the form your contact number, account number and details, I will get someone to follow this up. Cheers, Michael

I really aren’t a Telstra / Bigpond “basher”, and I do appreciate that I started online with a Dialup plan in 2004, from memory at around the same price I’m paying now, although my speed and ‘Data allowance’ is offhand 100′s times more…

I do have friends around the world, colleagues, and they are quite shocked on hearing of practices like data allowances, then “slowed”. Speeds are available that compare to overseas, but you are looking at very heavy overheads, Business may write it off, in fact to be on the world stage they have to, or just not be in the loop.

Just some observations from a user who cannot understand how restrictive Aussie Internet plans are, and glad to see at last plans are starting to become “hopeful”, if not as yet reasonable.

We all cop it on the chin, my Son doing VCE next year is told he must have the Internet, and MS Office.
My Brother, who is unemployed must have an Email address to apply for jobs, and communicate with Centrelink. There’s a lot of people hanging out in school and Public libraries as they simply wouldn’t be able to be a part of our society, that stinks to me. Sure at least they can access the Web from a library, but there’s a very big rift in our Australian society / Culture. Another family member has a public service job, with a free laptop, Internet, and a car, lol. We are in a mess in Australia, Telstra is regularly improving plans personally for myself.
But as Mark Ereira says above:
” … us discriminated wireless have to endure, examples below, and this on top of a 24 month contract, and a need to have two other Telstra products to even receive the pittance dished out, generaly staff and the bigpond team understand the obscene unfairness, and have worked hard for customers, but are limited and held back by those that could make the decisions and ensure that unhappy customers will remain.”

As a side note, I feel too much is made of just how great the Internet is, to the point that people do get into financial difficulty just to keep up with their neighbours.

GW Says
LOL, yes I tried the gentle approach but it would seem that no matter what or how I ask, I will continue to get the Telstra brick wall. No harm in trying though

might I add “that you can paint a turd gold! but in the end it is still a turd”

I noticed this post,for prepaid, and I had a moment of fantasy, that perhaps our wireless plans may be resurected about this time? never know it’s getting closer to Christmas, and some providers get the Santa Syndrome, a ‘special time’ LOL, mean while back at the ranch!#~*

http://telstra.com.au/latest_offers/prepaid-mobile-broadband

Changes to your Telstra Pre-Paid Mobile Broadband service
With the increasing popularity of Telstra Pre-Paid Mobile Broadband and to keep pace with the fast changing landscape in this category, on 21 October 2010 Telstra will also be making several changes to Telstra Pre-Paid Mobile Broadband, including a wider choice of expiry periods and improved recharge values. More details will be made available on these changes in the coming weeks to help you choose the best recharge level to suit your needs.
It is important to note that from 21 October 2010, your Telstra Pre-Paid Mobile Broadband service will move from per KB charging to per MB charging. This means the total data used (download and upload) in each session will be rounded up to the next MB. For example, if you use 900KB in a particular session, this will be rounded up to 1MB at the end of the

GW another question I would seek an answer to, is whether the shaping speed of 64kbps is considered by Bigpond to be a part of the broadband spectrum, I certainly consider it to be a dial up application, but I have not seen a Bigpond statement that we will be shaped to dial up, nobody in their right mind would in this day and age want to go back to a primitive internet, as being better than nothing, is it?
I required broadband and pay for broadband, and I have no real objection, if shaping has to be a reality, but for Gods sake 64mbps#!*#
I thought that 110/ or 252kbps was a bigpond guarantee, that I read on another web site, so why doe a Telstra Bigpond customer who thought he was with Australias fastest server have to settle for second rate crumbs.

Just resigned for the new wireless plans this morning. I admit the price is certainly better but 12gb pm c’mon… Just got an extra couple of days usage without being shaped!

Thanks for nothing

Well it is true, the new plans are up and they have even changed the name from ‘wireless’ to ‘mobile’.

Telstra! I use wireless for NON MOBILE purposes so I have Home Broadband but there is no plan available now for me as I cannot get fixed connection and I don’t have or want a mobile connection. I want a wireless home connection…. so where are those plans?

GW

GW Says, This is going to be a poor result if this is true. Do any of you executives know what it is like to have to ration to 12GB Internet access?

I am so looking forward to Optus adding their tower here in the nest few months as Telstra can only be described as ruthlessly discriminatory towards wireless users.

I would love to be proved wrong but I bet even Rebekah will not even read this post as her past record on TEX shows Rebekah has little to no sympathy towards wireless users.

You do understand that wireless suers are CUSTOMERS!

GW

I share your anger and frustration, in fact I did add my support to your plea for some level of justice regarding obscene data allowance for a wireless expensive top plan, what part of our message dont Telstra Bigpond understand, it was maybe to simple for these top brains to comprehend, I was asked to fill in a survey on telstra loyalty rewards, lol, I had to purchase and sign up for 24 months on all products to get almost the same price as the competition !#* I have had detractors on whirlpool state whay stay etc, and I would say, if I could be released from my contracts without paying a kings randsom I would not think twice, like you of like many before us of leaving Telstra. I was not provided a service that I wanted, take it or leave it basically, or keep trying for God knows how long to get a port!! Telstra have a funny way of trying to make wireless as an alternative next to the fast optic fibre NBN. from 10 to 12 GB for family use!#*# come on get real, just really bloody listen.

Hi Guys, I had emailed David Thodey, and I recieved a message from senior management connected to David,and a complaints case manager was placed at my disposal, a really great guy (James) he was extremely courteous and showed a great deal of empathy, and understanding of our [3] major complaints [1] being mostly ignored, or painfully slow in receiving a response to our letters, [2] the discrimination and obscene 12GB top end plan that is useless for a family, and where children research for their school education, I stated that a minimum of 20/30GB was at least a bottom line, [3] I spoke at great length about the useless stone age dial up shaping, and quoted
Julian Kirks’remarks about making coffe whilst downloading was attempted,lol, all remarks are being forwarded on, to David, and I feel confident from the tenure of our discussions that these wireless issues are being seriously considered, next to fiber optics and the NBN wireless and sattelite market use are dramatically increasing, I did acknowledge the
improvements that Telstra have initiated, and that I was hopefull that wireless needs to and will present better and fairer value sooner, rather than later.

Thank you Julian, for your kind remarks,like ourselves and other wireless users, this is not an issue that will be ignored
I am also waiting for a reply from senator Conway, and will persist untill this discrimination of home wireless users has been rectified, and we have been truly heard, not with either a band aid solution, or just lip service, there are other avenues for us, but I am hopefull that we are in better hands with CEO,David Thodey I do acknowledge improvements under his leadership, and trust that he must be aware of our feed back, that he seeks.