T-Hub® keeps on getting better
Filed under: broadband, customers, entertainment, gadgets and gizmos, innovation, lifestyle, T-Hub, technology
Pssssst ……Attention all T-Hub owners.
Hot off the presses.
If you are a T-Hub owner, you may have received an SMS from Telstra earlier this week advising you of a pending update for your T-Hub software.
The update will not affect any of the stored data on your T-Hub. It will enhance the overall performance of the T-Hub, including Contact Sync performance.
From today (Wednesday 30 June), you can add five new applications to your T-Hub.
Five new applications I hear you ask?
That’s right – the most practical home phone I have used is about to become even more practical.
Along with the existing applications, Telstra is releasing the following via a software upgrade (more about that soon).
- Trading Post – where you can access a great range of bargains, from cars to caravans, and a whole lot more. So now you can access Trading Post from your T-Hub with one touch of the icon. Simple and convenient.
- Traffic – No matter where you want to go – check the latest traffic information before you venture out. If your usual route looks congested, you can jump into WhereIs touch Directions, and plot a new route.
- Astrology – if you are someone who can’t start their day without knowing what is going to happen, this is the icon you must tap first. Use it to get your horoscope, check your star sign information, and a whole lot more. Or, if you are like me, you check it the day after to see if it was right.
- BigPond Health – this icon will let you access great health tips, information and calculators (including my favourite the Body Mass Index – BMI calculator). Once you have measured that, you will want to visit the Food Coach from within the Food and Recipes application and find the healthiest foods to cook!
- BigPond Shopping – and finally something to make life that little bit easier – shop from almost anywhere in your home. Touch the BigPond Shopping icon and open a virtual store to find that perfect gift idea, special deals or something close to my heart – gadgets galore.
How do you access these updates? Touch the T-Hub Internet icon and then the “Info” tab on the top right hand side of the screen for details and step by step instructions on how to upgrade your T-Hub. Once you successfully install the update, all five applications will be made available from the 3rd screen on the T-Hub.
Remember, to keep your T-Hub current, simply go to the second screen, touch the Settings icon, then Software Updates. You will be prompted to check for new software updates. Tap that question, and the T-Hub will perform the update.
I hope you enjoy the additional features. We especially would like you to share your T-Hub experiences with us. Your feedback lets us know what we are doing right, and where we can improve.
Is it possible to lock the T-Hub screen? I have a daughter who can’t stop using it no matter what we say. So she has 24/7 access to the internet unless I switch it off and put the unit away. That is not acceptable to us, and the best way forward is to introduce a password to be able to use the internet icons on the screen.
Hi David. The next version will have a lock on it. There is no plan to include this feature into this version of device.
She must be incredibly patient as web browsing on the T-Hub is a slow and underwhelming experience.
Why won’t my contacts synchronise between thub base and handset. I press the synchronise now button and it just spends hours with the little round thing going round but nothing happens.
Well it has now been a few weeks and the new updated hub
has been performing considerably better. I will now have to
say 8 out of 10 score compared to 4 out of 10. Only issue
we have had is it kept ringing one evening and no matter how
we tried could not answer the call, Even on the hand sets.
Strange thing was after rebooting there was no missed call
recorded or any message on message bank.? Strange.
Maybe a haunting. Gavin i would get yours replaced as i have
never had the same issue with the hand sets. They work well
even though they look and feel cheap.
I have had a T Hub for quite a while now and most of the time it is great. Recently it will not allow me to check for software updates. It keeps telling me wi fi/ network issue but when I check network connections it is connected to my home network.
Please help me to fix this problem. Also direct shortcuts to things such as taxis , dominos etc would be a cool addition to the T Hub.
Hello Graham. sorry to hear you T-Hub is not operating properly. Please contact Telstra T-Hub support on 1300 136 841. The team will trouble shoot to start with to see if we can fix it over the phone or get you a replacement if need be. Brendan.
Are there any I pad like apps for the T-Hub? I have an autistic Son who love to use it in this capacity.
Out T-Hub is not charging despite being plugged in to the main power. Any suggestions why this would happen?
I am happy with my T-Hub only 5 days old however I would love to get rid of around half the icons on it. Quite a bit of useless rubbish and not necessary in this household. How do i remove them?
It would be great if an update could address the TV and Foxtel guide issue being that if you are not on AEST then it’s not much use. I can fiind out what will be on TV in 2 hours time but not what’s on now.
I can put WA in for weather etc, I should be able to input WA for TV
Just installed a T-Hub. So far so good (well, not so much good as OK – nothing to really rave about).
Does anyone know how to pair with other Teltra DECT handsets (especially the F2100 model)?
Much appreciated,
John
With my T-Hub, I cannot read any e-mails from my Japanese families and Korean friends in my hotmail account, nor read any comments in my facebook from my friends overseas!
Is there any plan for update the software for this issue?
Where the heck is the page button for the handset.. ? we cant find it anywhere
I believe this to be a software bug.
I’ve just purchased a T-Hub. It’s installed and working. I believe there is a bug in the T-Hub software. I’m using Version: B1.07H (latest). The bug is to do with CONTACTS creation & syncing.
1/ Any contact created on the T-Hub does not sync with MyConnect. Even after manually syncing to the network. However, it Syncs with Cordless Handsets OK.
2/ If I create a Contact on the T-Hub and forget to select “Save Contact to Handset’ before saving, then I go back in and Edit contact to correct “Save Contact to Handset” the contact does not sync to the Handset. I have to DELETE then recreate the contact ensuring to “Save Contact to Handset”.
Still having issues with T-Hub. Calls sometimes cannot be picked up. clicking OK or the green button doesn’t pick up sometimes. Lots of flaky issues. too many to list. Also I don;t like the touch screen. it’s not very responsive. Really disappointed with the product. If issue persist without forthcoming resolution I will have to implement another system.
Software/firmware really needs updating. I’d be interested to know what Telstra’s bug fixing process entails?
Hi Greg. Please contact Telstra T-Hub support on 1300 136 841. The team will look after you Brendan.
the T-Hub is Rubbish, the screen freezes up on clock alot, the screen unit itself likes to randomly reset, and the handset is always “Busy” even tho there is no phone calls incoming, the handset worked for about a month then just got stuck on “busy” havent used the heap of junk since, DO NOT buy a T-Hub, they are just a headache
I got the T-Hub when it first came out, and the software is sitting at version 1.14G. I saw one in a Telstra Shop today with software version B1.07H. So, does this mean the earlier hardware (which is not fantastic) is stuck with the earlier software (also not fantastic)? Or will a factory reset force it to a later version?
Hi Simon. Telstra T-Hub support on 1300 136 841 will be able to answer that.
One of my t-hub phones is constantly busy, how do i fix this
Hello Gail. Can you please contact Telstra T-Hub support on 1300 136 841. The team will see if they can fix it over the phone if it’s a known glitch or get you a replacement handset. Brendan.
Don’t buy one. If you do, you will eventually end up with a worthless heap of crap that doesn’t work. I’ve had mine, second one due to earlier replacement, less than twelve months and have had nothing but trouble with it. They wouldn’t replace the second one saying that I would have to wait for the next software update and see if that resolves the issue. Well it’s updated and still having issues and they won’t replace it. They are most probably sick of replacing them as I know quite a few others that have had the same issues. Don’t do it, go and buy an IPad or something. So I left the Telstra as a result, still have to pay for it due to contractual obligations but they won’t take the thing back.
Hi Bran. Please use this form to contact me with your account details so I can get the team to call you. Brendan
T-Hub (r in a circle) keeps getting worse.
One year on after buying the T-Hub and T-Box ‘gifts’ for my wife’s birthday in 2011, my enthusiasm for keeping them working has completely vanished.
Update:
1. T-Hub is now a glorified clock – it’s the one thing it
occasionally does okay.
2. T-Box does nothing.
* Both have been replaced by Telstra a couple of times, but problems repeat themselves and we’re now completely fed up!
Seems like you replace one broken device for a newer looking broken device…
The only benefit we’ve derived? With the T-Hub in a constant state of disrepair (apart from the clock), we’ve grown to become less dependent on our home phone and have switched everyone over to our mobile phones.
I do feel a little silly for signing up in the first place and can’t wait for them to expire. Not the first time I’ve made fruitless payments to Telstra for services that never materialised.
I made it up to my wife this year by buying her an iPad instead. She’s happy now!
Hello Martyn, Sorry to hear of your negative experience with both these products. Can you please send me your account and contact details so I can get someone to call you and look after you. Brendan
Very similar here Martyn.
Regret the contract im on with the hub. Its actually been packed away for aprox 8 mths. My wife and I receive phone calls from numbers we never thought existed then when we answer it nothing happens. Ours pretty much is a glorified clock as well. The only reason its been unpacked is my wife is unhappy we have something packed away that we r paying for.
I have found 1 benefit for it now other than clock. I can load dora onto the sd card and keep my daughter happy for 30 mins while im busy.
Same as u martyn , no one uses our home phone or rings us on home phone. Its all mobile here now.
Oh and the phone handset is dead. Doesnt charge or turn on.
these reasons lead us to foxtel on the xbox rather than invest in a tbox.
Hi Dazza. It would be great to have your T-Hub up and working again. Have you tried calling the dedicated Telstra T-Hub support on 1300 136 841 – the team will be able get it going or get you a repacement. Brendan