T-Hub® keeps on getting better
Filed under: broadband, customers, entertainment, gadgets and gizmos, innovation, lifestyle, T-Hub, technology
Pssssst ……Attention all T-Hub owners.
Hot off the presses.
If you are a T-Hub owner, you may have received an SMS from Telstra earlier this week advising you of a pending update for your T-Hub software.
The update will not affect any of the stored data on your T-Hub. It will enhance the overall performance of the T-Hub, including Contact Sync performance.
From today (Wednesday 30 June), you can add five new applications to your T-Hub.
Five new applications I hear you ask?
That’s right – the most practical home phone I have used is about to become even more practical.
Along with the existing applications, Telstra is releasing the following via a software upgrade (more about that soon).
- Trading Post – where you can access a great range of bargains, from cars to caravans, and a whole lot more. So now you can access Trading Post from your T-Hub with one touch of the icon. Simple and convenient.
- Traffic – No matter where you want to go – check the latest traffic information before you venture out. If your usual route looks congested, you can jump into WhereIs touch Directions, and plot a new route.
- Astrology – if you are someone who can’t start their day without knowing what is going to happen, this is the icon you must tap first. Use it to get your horoscope, check your star sign information, and a whole lot more. Or, if you are like me, you check it the day after to see if it was right.
- BigPond Health – this icon will let you access great health tips, information and calculators (including my favourite the Body Mass Index – BMI calculator). Once you have measured that, you will want to visit the Food Coach from within the Food and Recipes application and find the healthiest foods to cook!
- BigPond Shopping – and finally something to make life that little bit easier – shop from almost anywhere in your home. Touch the BigPond Shopping icon and open a virtual store to find that perfect gift idea, special deals or something close to my heart – gadgets galore.
How do you access these updates? Touch the T-Hub Internet icon and then the “Info” tab on the top right hand side of the screen for details and step by step instructions on how to upgrade your T-Hub. Once you successfully install the update, all five applications will be made available from the 3rd screen on the T-Hub.
Remember, to keep your T-Hub current, simply go to the second screen, touch the Settings icon, then Software Updates. You will be prompted to check for new software updates. Tap that question, and the T-Hub will perform the update.
I hope you enjoy the additional features. We especially would like you to share your T-Hub experiences with us. Your feedback lets us know what we are doing right, and where we can improve.
Hello Greg,
Telstra has been in discussion with the manufacturer about a wall mount solution and we are looking at a range of options for future developments.
Thanks for bringing this up!
Andre
Hello Sarah,
Are you still experiencing issues with your T-Hub turning off?
Andre
Since checking the battery was locked in properly & fixing it … NO … it is working much better now
Hello Joe,
In order to help you further, can you please call 1300 136841?
Hello David,
You’ll be pleased to know that you’re not alone, and plenty of customers are enjoying internet radio via the T-hub. We will continue to develop this application.
Thanks and take care,
Andre
Hello Shane,
First up, thanks for supporting T-Hub. The additional handset offer is a special Christmas offer for a limited time only. It’s only available to customers who take up a new Telstra Home® bundle or a BigPond® ADSL or Cable broadband plan or FOXTEL from Telstra plan when they purchase a T-Hub, so the free additional handset is not available to all customers who decide to purchase a new T-Hub.
Andre
Hello David,
We will be launching an email solution before Christmas, enabling you to access BigPond email, and providing short cuts to Google, Hotmail and Yahoo.
Regards,
Andre
Hello Graham,
In order to help you further, can you please call 1300 136841?
Thanks for your patience,
Andre
Hello Chad,
This is possible. However if you pair other cordless phones with the T-Hub you won’t be able to synchronise the Contacts loaded in to your Touch Panel with those handsets. Andre
Hello Kara,
The T-Hub doesn’t support Silverlight, so you won’t be able to watch TV shows or video content which uses this…… I hope your computer is back up and running!
Sorry for taking so long to get back to you…..
Andre
Hello Krys,
In order to help you further, can you please call 1300 136841? You shouldn’t be experiencing any speaker issues, and may require a replacement device.
Thanks
Andre
Hi Andre
when will there be a application added to download ringtones as the ones on the phone are boring and some people might want a differant ringtone for each person in the contacts.
Latest T-Hub Update is working a dream, the new design for the icons and the improvemnt of speed was thankfull,
another idea for the t-huub woudl be to include Train ( both Vline and Metro timetables and Tram timetables as well ,
loving the way telstra keeps on improving this device and the more deatial they are including in the update info page PLEASE KEEP UP THE GOOD WORK !!! ,
i cant wait until the febuary release to see how the improvements go
Just loaded a new software update overnight but now T-Hub won’t start up at all. “Please start while the system starts up …… ” with the progress bar 100% across is all that happens. What should I do???
Kindest rgds
Colin
Hey Colin,
I’m having exactly the same problem. Like you, I get “Please wait while the system starts up …… ” with the progress bar 100% across. Then nothing happens. Any suggestions on how to fix this?
Shane
my $300 contribution to telsra xmas fund also chooses not to go past “Please wait while the system starts up….” after the update – does anyone know a reset procedure as I dont want the 45min wait on the phone to be told to try all that I have already and call back again for another 45min wait. By the way – this is unit number 2.
I am also haveing the same issue with mine
Me too.
Really annoying!
This product and some of the feedback from Telstra is a joke. “Don’t remove the battery to reboot, just use the off switch”. Our T-Hub crashes multiple times a day, and unfortunately when it crashes, the off switch actually doesn’t do anything. Bought this product to listen to 1. internet radio (Australian stations only, why?) 2. Sync calendars (it doesn’t). 3. Use my contacts list to identify callers (it doesn’t). Now waiting and watching my T-Hub screen which says (as usual) “Please wait while the system starts up…” Will return to T-shop tomorrow. Complete rubbish.
Hi Ian, Sorry to hear you’ve had a bad experience with your T-Hub. Have you got the latest update? Have you tried to contact T-Hub Technical Support on 1300 136 841 for assistance? Perhaps they can help you tweak your set up. Brendan. Please see these posts here and here. You can get International stations and may other fixes with the updates.
Hi Brendan,
Thanks for your feedback. Yes I do have the latest update, at least when I update the T-Hub tells me that I have the latest update, however as I have never seen International Stations I presume that there is an underlying problem with the software, such that the updates are not installing properly. I will ring tonight, however the T-Hub never gets passed system startup so presume it needs a restore.
Hi Ian, Sounds like you may have a problem that needs a restore. The tech people can suggest a fix or offer you a replacement it need be. Brendan
Well, rang the number this evening and after 20 minutes got through to the wrong department and after another 20 minutes got put through to someone who apologised but said that T-Hub faults are only handled between 8 am and 6 pm Mon – Fri. Perhaps mentioning those hours on this site may well be helpful when you provide the number. Secondly, I would strongly recommend that you provide that response initially on the automated response after hours rather than putting callers in a queue.
Hi Ian, Thanks for the feedback. I’ve passed this on to the T-Hub product manager.
i too have the same damn message ‘please wait while the system starts up…’. did anyone work out what to do?
Telstra – an answer to this issue would be greatly appreciated.
Firstly, I would like to know how Ian Kammerman and Brendan have this wonderful communication going, I have posted several complaints, (which are not on the board now…funny about that) and never have had a reply. Even a reply I gave to a fellow contributor on how to re-boot has disappeared.
Brendan, I am on my second T-Hub yes I do have the latest update and that is when it all went wrong, Yes….I have re-booted ..probably 50 times since Christmas, but it just freezes again….1 minute later maybe may even last an hour….
My T-Hub freezes on start-up and stops on ” Wait till the system starts up” of course is does not……unless I first hold down the volume key and go through the process of re-loading which after 50 times I can do with my eyes closed.
Once on……I can check, weather, go to my banking so the internet is on…….but dont try and see if their is an update or sync contacts…..I am back to square one again…..
I noticed in my latest flyer from Australian Post that they are advertising a T-Hub for sale, which does not look anything like mine, is that because you know the first lot are a load of rubbish…..I am a Telstra customer, at home, Mobile, Internet, and expect much better service………If you are in Australia, speak English, then help me, I am not interested in speaking to some-one called James or Tony who just tells me the same thing over and over again, while they are sitting in Thailand or India……..I bought the Thing In Australia I expect to get service in Australia……….
Hi Lynne, Can you forward me your account and contact details using our online form so we can get a local product specialist to give you a call? Thanks Brendan.
My Thoughts excatly Lynne, I could copy and paste your post exactly. Everything you have said in your post I have experienced and at them moment my T hub is switched off, because I couldn’t be bothered doing the whole reset over and over again. Where is the new firmware to fix this??? Brendan, stop refering us to the help center or “product specialist” just get the guys doing the firmware to pull their finger out and fix the issues. I have Telstra everything, and i have always defended Telstra on issues until now. Its’ only a matter of time before this is on Today Tonight or a Current Affair.
I have the almost exact same BAD T-hub experience. Received a replacement Unit this morning – died after the SW update and WIL. NOT reboot. Got yet another Return AUthority from Telstra and went to the T0shop and got my 3rd unit on their plan with a partial only credit for my initial full purchase. Guess what – yep this 3rd unit did the same thing. I am still waiting for it to start up……
NO MORE ! Tomorrow I will return it and my 3 extra handsets to Telstra and demand a full refund!!!
This has got to be the worst Electronic/Communication/PC product I have ever come across.
Has the update to fix calendar sync been released yet? – I have 122 instances of my son’s birthday on the 18th Jan and only one way to remove them all apart from a total reset…
Which also reminds me the T Hub keeps assuring me that I last synchronized on 11th December even though I seem to remember doing it at least 5 times since then….
Not to mention that I haven’t been able to get through to support – I won’t wait on the phone for an hour!
I could copy and paste both Lynne and Chad’s comment. I have moved my T-hub today right next to my modem in the office to see if the freezing is due to it being first, in the kitchen and second in the room next to the office…(pointless to have it next to my computer tho don’t you think)…and with the handset, you cannot press in a phone number without it trying to ring as soon as 2 numbers are pushed in, it took me five goes to just push in a local number…and forget about trying to push in account or credit card details, I had to hook up my old phone to do this. I am going to try the online form and see where it gets me.
Oh Lynne, I soooo agree with you on EVERYTHING you have said! I emailed a complaint through over a month ago with no reply……….
Hi Barb, As per my offer at the end of November. If you need help now please forward a brief description or the issue so I can assess who can help you. Brendan
Hi,
I have now had the T-Hub for about 6 months now, and have been fairly patient with it’s uselessness, awaiting the firmware upgrades, hoping it will become an object of some practicality. Even if that is functionality is reduced to simply being able to answer incoming phonecalls, iot would at least be capable of living up to at least 1 of it’s advertised objectives.
I do have all the firmware releases, and yes, I have read the online manual.
My issues are as follows.
1. When an incoming call is received, very rarely am I able to pickup the call from the T-Hub screen. The button on the screen refuses to acknowledge my touch, and 9 times out of 10, in order to connect to the person calling, I am forced to retrieve the incoming number and call them back after the call cuts off.
2. When on the internet, if an incoming call is received, the internet connection drops out for a period of about 2 mins before reconnecting. Therefore, I am unable to have a phone functioning if I want to surf the internet at the same time.
I do have a filter on the modem, although the online manual has no mention of this requirement.
3. The wireless connection, from the modem to the T-Hub screen, continually drops out, and has to be manually reconnected via the setup screen. I have a modem within 3 mtrs of the t-hub screen, so it is not a signal dropout from the modem. however, even at this distance, and in line of sight, the signal strength is only 86%. Surely the T-Hub was not designed to force a re-boot every day in order to function correctly?
I would very much appreciate your feedback on these issues, prior to my referring the matter to the ombudsman.
Hello Alan. Sorry to hear you’ve been having a hard time with your T-Hub. Have you tried to contact T-Hub Technical Support on 1300 136 841 for assistance? Perhaps they can help you tweak your set up. Brendan.
My Thub is also experiencing the dreaded ‘Please wait while the system starts up…” I now been waiting 4 weeks for the device to boot – shall I keep waiting? Does telstra have a fix for this – or shall I simply hand back the device to telstra. Very fustrating – thub knowlegebase very thin. Any help appreciated – it there a hard re-set routine that anyone is aware of? Cheers
David,
Remove Battery, replace battery hold down volume down button and start t-Hub. Keep volume down button pressed until startup bar is all the way to the right. This will put you back into start up wizard. I have had to do this several times and it will probably lock up after 10-20 mins like mine does. I am currently waiting for new firmware to be released before i try again, several attempts to the help line no luck, 4 times yesterday went through and then i got hung up on.
Please see my previous comments 10th January.
Yes I did fill in the form for the Local Product Specialist, and TODAY…….. I received my Third…..yes Third T-Hub……where is iT now ????????stuffed in a plastic bag……
Firstly it started and got stuck half way through the initial start up procedure…. so I had to start again, Next time I successfully went all the way through………tested the weather…..news…. I even was brave enough to see if it would see if their was an update…..and their was not….
Great I thought, I am now in business that was until I tried to Sync my contacts, which remember Have taken me months to set up and fine tune (after all I have had two T- Hubs previously)………..first time it tried to sync it went for 15 minutes I got nervous and pressed stopped and it did….
But then………….when I tried again it went for ages and was stuck…….so I -re-booted……and it froze on the clock…
This is a worthless Piece of rubbish…….it should never have been released…..I know have a house full of T-Hubs..
No. 1..That they never sent me the return bag for. (well why would they want it back)
No. 2. Awaiting Bag after my call on the 10th..
& Finally No. 3 Todays little piece of Joy, which can also go Back.
No….I did not ring the local Product specialist…..so I can go through the same run around…. I put my time to something more useful, I drove to the Post Office and bought a new Telephone system, so I could un-plug this nightmare and put it out of my site….I would rate my expertise on new and old Technology as 9/10, I usually have an ability of not only teaching myself how to get something going, but helping others…..at 56 nearly 57 I am asked by people even younger than myself to help them with some computer problem etc, but this ………well…….it is beyond help.
I have purchased a T-Hub and found that when it goes for an update, it gets to maybe 8% then goes:
WiFi issue or IP issue
The touch Panel requires to be connected to the Internet to download new software. Please ensure that:
-Your wifi broadband modem is switched on
-Your WiFi broadband modem is connected to a Bigpond / telstra broadband service
-you are close to the wifi broadband modem during installation
So my issue is my modem works fine, it says it is connected, and I have no issue with connectivity. The T-Hub practically sits on the modem when i do the update and still fails. I think a partial solution to this would be local caching so when an update is done, it keeps what it has done in a local buffer and resumes when connectivity is re-established. But until then I have tried turning it off and on, and resetting it, tripple checking connectivity before and after. Nothing works. I’m wondering if there is any way to hardwire it to the modem, or perhaps load up the update file to the SD card and thereby give it a solid medium which nearly Can’t fail. Or even perhaps a way to access the device via a protocol like FTP or something of the such.
Hi Marcus, Sorry to hear about your problems. We’re going to get a technical expert from our 1300 136 841 team to give you a call. Could you please provide your details (account number, bigpond email address and phone number) via the contact us form. Brendan
So Telstra – why after several weeks does my T-hub still not turn on. It has happened ever since a stupid update from your website back in November/December 2010 that has caused the t-hub to not function at all. It freezes on the ‘please wait while system starts up’. What the hell! I pay good money on a monthly basis to have your products in my home & i dont expect that an update would render this product useless. I have been reading above that i am not the only person dealing with this issue. Please get back to me & resolve this issue as it seems pointless paying the money for a product that doesnt work. Arent Telstra meant to be changing the way they deal with customers? Isnt that your new Mantra. Well i believe A Current Affair or Today Tonight would love to hear about this.
Well got my replacement T-Hub 3 days ago. Will be sending it back tho as it 1)-doesn’t charge up, keeps saying I have 5% battery. 2)-goes to a blank screen even tho I have it set on the clock screensaver. 3)-keeps dropping out even when its 1 metre away from wifi modem. 4) You still cannot dial a number into the handset without it missing a number or starts calling a partially put in number. Well at least its not freezing…wait a minute… it can’t freeze if nothing is on the screen…DUH!
Brendan, I’d like to speak to a ‘Technical EXPERT’ !!!
Telstra and everyone who owns a T Hub know of it’s problems,they are endless! I have been patient – waiting for updates that have fixed some problems. Using the search box usually means I have to prod it 6 times before any result, just a minor problem.
I have owned a Thub for over 6 months, have a cable internet connection. The set up with everything has not changed since I purchased it. The last few weeks the Thub rings (just once) and then stops, 14 calls in one day! is the record at present. I have received a replacement Thub 2 days ago and had 2 ‘call free days’. Today it started again. I know they are not ‘real’ calls because our other phone does not ring – 7 ‘calls’ so far today!!. Sometimes if you answer quickly you either get a noise, similiarto a radio station being out of tune and some screeching or just nothing. After one of these calls. I went into settings and dial tones, when I touch the Actulite tone being used this also made the same noise.
Received the bag today to return the first Thub. Looks like no. 2 Thub will also need a bag!
Need some EXPERT help!!
Hi Kat, I’ve organised a call for you. Brendan
We have to reboot a few times a day as it’s the only way it will reconnect to wifi. Has always done it but seems even worse since last software update. Annoying as it doesn’t keep added info such as different places in Weather.
TV Guide is pretty useless here in WA as it 3 hours ahead.
just wanted to let people know if you are having issues with t hub check your connections, the hub base and the base station have the same connections, they both fit. make sure the small one goes into the base station, and the large one goes into hub base. the hub was working fine i could recieve calls although lots of static, the screensaver woudnt work,kept getting 5% battery left, and the call number display also was not working, changed the connections and all is fine!
my only complaint about our new (well 1 moth old ) is a lightning strike came down the phone line blew the connections off the wall and 7 or so mts away and now its d e a d and we are broken hearted even the surge protectors blew their bums on us so my wifes xmas pressie has to go to the dump very sad
Yep, I had the same “problem”. Spoke to a technical consultant who ran me through all sorts of checks, approx 40 minutes worth. He asked to make sure the plug was firmly in and also got me to check from another power point. In the end he decided to send a replacement. On setting up the new unit, I noticed stickers on the cord which tell which one is for what…
Now I am waiting for a bag to send back the old one which is in good working order…
oh and we are in far north Queensland quite aways out of town and with an external aerial we have had not one problem and we are connected to a bigpond elite wireless gateway with low signal strength but the machine worked with out a fault ( perhaps that is why the lightening strike kill it eh it actually worked ) lol
Wait times for T-Hub & T-Box tech support
With the onset of Cyclone Yasi, Telstra has activated its cyclone disaster plan for Queensland. As a safety measure, we will be temporarily closing a call centre that provides technical support to our T-Box and T-Hub customers. While our Perth T-Box and T-Hub team will continue to take calls, customers may experience some delays when contacting us on 1300 136 841.
We appreciate your patience during this time.
Please see here for more information
Telstra prepared for cyclone Yasi
Cyclone Yasi preparations
Hi I have a 2nd handset for the T-hub that for the life of me I can’t get it to register…. Can someone please tell me why it may be failing? or tell me in laymans terms the steps to take…. ?
Hi Mary. Sorry to hear you’ve been having a hard time with your T-Hub. Have you tried to contact T-Hub Technical Support on 1300 136 841 for assistance? They can help you register the second handset. Brendan.
We’ve had problems with the handset batteries failing after about an hour out of the cradle. The handset ringtones are hopeless. The T hub freezes. Accessing facebook is as slow as a wet weekend. The Iphone is a more capable device so far..
The problem that I had for nearly three years for which I was being charged was find solved. Thank you Katerina. Telstra has very generally offered to give me a 6 months refund (for a nearly 3 year problem)!
I don’t know weather to laugh or cry! Sadly I can relate to almost all of the BAD comments made here. I have had three (3) T-Hubs fail at the SW update stage, not to mention a number of service problems during the 6 months or so I had the first unit. I have returned all plus three additional handsets to Telstra for a refund (yes, I paid cash upfront – silly me). On top of that, I have received a further 3 ‘return bags’ – what gives?
I will NEVER buy another commercial product from Telstra!!!
Hi John, Sorry to hear about your problems. I’m going to get a technical expert from our 1300 136 841 team to give you a call. Brendan.
I want to know if the handsets are being updated? My son dropped ours and we now have no # key!!!
I would like to say though, I had a Uniden cordless handset which was dropped, throw at siblings etc over the course of 3 years which NEVER broke!!
Can I just take this in to be replaced, it really is quite useless without the # key when trying to use Bpay!!
Hi Mandy. I’ve arranged for someone from the T-Hub team to give you a call. Brendan
well here it is 2 months later and I’m STILL waiting for someone to contact me!!!! Over it all, stupid phones!!!
Hi Mandy, I’ve asked for a call for you asap. Sorry you’ve not been contacted to date. Brendan
Is there an upgraded handset yet?
My son dropped ours and we now have no # key!!
Now the handset is mostly useless, cannot even pay my bills via BPay!
We had a Uniden handset for three years which was dropped numerous times without any damage!
Can this be replaced or do I actually have to hand over MORE of my hard earned cash???
when will we be able to assign custom ring tones to callers the same as what you can do with the iphone?
Hmmm… I’m beginning to wish I’d read this page before signing up today my 24 months with the T-Hub. Sounds like I’m going to get to know the technical support team more than I’d care to.
My T-Hub worked for a few hours and now shares the symptoms mentioned on this site (“Please wait while the system starts up…”, gets to about 90%, then switches off). Is there a ‘Troubleshooting’ page we can use to do what we can while the call centre sleeps?
I bought this device today, planning to surprise my wife with her birthday present. Instead of one surprise, she got two:
1st – she got the T-Hub and T-Box; and
2nd – the T-Hub doesn’t work and the T-Box is buggy.
What’s annoying is that these issues are known by Telstra, but they’re still pumping out more to new clients. I think Telstra should crack the whip on the development / testing team for letting this one off the leash and discontinue the product until the issues are resolved OR at least disclose that it’s buggy and you may experience difficulties…
New T-Hub. Software update available. 30cm from modem. All other wireless functionality on the computers, back up drives work well (even together). add tHub: software download freezes persistently at 15-18% – even with all the other wireless users turned off. Did a 500 Meg Apple download a few days back: rapid, quick install. THub, still freezes at the set figure: tried 8 times. Restarts at ) each time. Frustrating in the least. Do the downloads ever complete or is this a way to ramp up the internet usage?? Will T-hub become a beer mat?
Given up with the T-Hub. It prevented our home network working. Add T-Hub: no downloads possible on the Macs. Take out T-Hub, downloads back to normal.
Quite a useless piece of electronics. Confined it to the beermat status.
Home network MUCH happier!!
I’m reasonably happy with our T-Hub package, but I really do wish we could get better ring tones for the hand sets!
Such a limited useless selection of tones, nothing that sounds like a telephone, and the volume is so low!
It does seem a little ‘lo-tech’ compared with other products in the current market place. We never use the internet options on the T-Hub, why would we when we’ve got that access on our computers?, get rid of these and give us real telephone options/services, please!
My Handset keeps saying its busy and i can’t make a call, but i can call from the T hub. Please help?
How many of the staff and people behind the development and creation of the T-Hub can say proudly that they have created a great product for customers and people in general to use?
I think that most of them know that the operating system and the way it is programmed and configured is poor. And if they do not think this then they need to really wake up and reconsider current technology and devices on the market. There are so many many little enchancements that could make this device great, while still keeping it as locked down as it is. Are the people behind this device and who support it purposely waiting for the big turn-around? Did they purposely make it a terible device only to release an update which turns the table completly around? Is that a hidden agenda? or is it really just going to stay as poorly configured and programmed with minor stability updates here and there…? Still trying to focuse on keeping the device usable and stable then to improve its functionlity and features is an obvious fail there. More stability updates have been rolled out then any other updates.. what does that say? Maybe it is a T-Hub project so they could trial this platform before Telstra can really release a great T-Hub alternative.. Maybe T-Hub2 or something?? All i know is that i have a T-Hub and all it is good for is looking at the time and very occasionaly lstening to online radio. also i use the alarm clock sometimes.. and i think the whereis phone tracker is kool but never use it. So really it is just collecting dust. no doubt there are many more like me …
I need to know if I can cancel my contract for the T Hub, it just keeps hanging on me, so I can’t even use the clock… I reboot it at least 4 times a day… probably more if I was home more…it sits on my kitchen bench and doesn’t get used for anything…. v disappointed….
Hi Angela , Sorry to hear that. Can you use this form to send me your account and acontact number and I’ll have someone call you, Brendan.
is there a foxtel app where you can see what’s on and record it remotely like the app on androids and iphone?
can’t see why not .. telstra provides me with foxtel
Paul, there is a Foxtel app for the T-Hub but don’t bother. Every show I have set to remotely record has not recorded. (another fail for T-Hub)
Hi Guys, just a note to let you know that we’re looking into this? I’ll get back to you soon.
hello
Can a t-hub work with 3 or 4 handsets and can mulitple calls be made and recieved at the same time like a type of VOIP system
regards
tom mitchell
Hi Thomas, It can work with multiple handsets, but multiple calls cannot be sent or received at the same time (apart from call waiting or conference calling) Brendan.
I Have two t hubs and both are faulty. When i sent first one
back to be checked out Telstra sent a replacment. A few
weeks later the old one came back with a letter stating no
faults could be found. I would think they turned it on and
looked at it for a few seconds and turned it off again. The
first one keeps failing to ring and sometimes when the hand
set rings the hub sits there doing nothing and you cant get it
to answer the call. Also it has frozen many times and needed
a reboot. The second unit keeps dropping the wireless connection even mid phone call. Gives off a loud noise and
disconnects the call as well, requires reboot to work and
whoever we were talking to cant get back through to us
until reboot finishes. If there were an alternative type of hub
i would gladly buy it and bin these two pieces of junk.
Only reason i persist is my 80 year old mum uses it because
she had bad eyesight and the large screen helps her see who
she is calling or who is calling her. Please anyone know how
we can ditch these or maybe Telstra has some ideas.?
Telstra has sent me a new updated hub and has been
running now for a week and appears to be fine. Have
returned the 2 faulty units so hope now that the temper
tantrums i had weekly when i had to reboot them are over.
The Thub is a great invention, is just a pity the makers of
the software and hardware did not put their heads together
and work out the bugs before it was released. Is also a
pity that it is Linux programmed and not something more
like either windows or android as they are both very stable
these days. I Also forgot to package one of the hand sets
back into the box, hope they do not notice….Maybe a
bonus for all the trouble caused by the faulty hubs..
I’m having problems with the t-hub handset cutting off my internet whenever I use it. Is anyone else having this problem?