Higher data allowances for Telstra Home Bundles
Filed under: broadband, customers, entertainment, gadgets and gizmos, innovation, internet, lifestyle, mobile handsets, technology
I don’t know about you, but I’m amazed at how much we continue to grow our use of the internet. And my friends with kids tell me that their homes are often full of raucous debate over whose turn is next on the computer. They’re kept busy with one eye on their kids making sure they don’t use their monthly data allowance in the first week, and the other on making sure their landline isn’t being used for endless phone calls to their friends’ mobiles.
So I had this in mind when helping develop a range of new home telecommunication bundles that offer higher data allowances plus, in some bundles, included calls from the home phone to eligible mobiles. Now with Telstra, you can package all your telecommunications and entertainment needs together in one simple affordable package.
The idea was to create simple and flexible packages with great savings and certainty over the monthly spend.
- The three new bundles still have unlimited local calls and either capped or unlimited STD calls.
- The Home 25GB Value Bundle has double the data allowance of our previous bundle for no extra cost.
- The new Home 100GB Ultimate Bundle includes 100GB of data allowance and unlimited calls to any Telstra mobile from the home phone.
- The new Home 200GB Ultimate Bundle has, as its name suggests, a massive 200GB of data allowance, ideal for shared or family households and unlimited calls from the home phone to any mobile in Australia.
We’ve been expanding our range of bundles since late last year and these new bundles are designed to help make the digital home a reality by combining home phone, broadband and entertainment services together in a good value package all from Telstra.
Here are some of the highlights of our new home bundles. All the new bundle pricing includes either a T-Box™ or T-Hub® for new customers and existing customers with 13 digit account numbers.
Telstra Home 25GB Value Bundle at $109 per month for 24 months plus $35 upfront. This plan includes:
- BigPond Elite™ Liberty – 25GB
- T-Box or T-Hub
- Unlimited local calls and $1 STD calls
Telstra Home 100GB Ultimate Bundle at $139 per month for 24 months plus $35 upfront. This plan includes:
- BigPond Elite™ Liberty – 100GB
- T-Box or T-Hub
- Unlimited local and STD calls
- Unlimited calls to any Telstra mobile from your home phone
Telstra Home 200GB Ultimate Bundle at $159 per month for 24 months plus $35 upfront. This plan includes:
- BigPond Elite™ Liberty – 200GB
- T-Box or T-Hub
- Unlimited local and STD calls
- Unlimited calls to any Australian mobile from your home phone
- $10 monthly credit towards International Direct Dial calls.
Our bundles are all flexible, you can replace the included T-Box by a T-Hub for the same price (your choice), or you can have both the T-Box and T-Hub by paying an additional $35 upfront then $11 per month on a 24 month plan or $299 upfront. You can even take up a Bundle without the T-Box or T-Hub if you prefer.
Of course the new bundles come with some minimum prices over 24 months. They are $2,651 (Home 25GB Value Bundle), $3,371 (Home 100GB Ultimate Bundle) and $3,851 (Home 200GB Ultimate Bundle). These minimum costs exclude usage and a $9.95 delivery fee.
Customers can save between $27 and $131 per month by bundling their home and internet needs with Telstra. For a full list of our bundles and to see more details on the terms and conditions that apply please see this website.
Telstra Home Bundles with T-Box™ or T-Hub™
Some things that you’ve told us are important won’t be changing with our new bundles:
- Telstra bundles will continue to offer customers great value and cost certainty as most of our Bundles include BigPond ‘Liberty’ plans that ensure no excess data usage charges. Your speeds will simply slow to 64kbps once you reach your usage allowance.
- All of our bundles still offer ‘Combo Rewards’ which give our customers the ability to add additional eligible products with their Bundle on a Single Bill to receive more value, for example by adding an eligible post-paid Telstra mobile service with your Bundle on a Single Bill you get $10 off your Mobile Plan and a free Family Calls bonus.
- Bundles still include a free Home Network Gateway Wi-Fi modem for new customers and existing customers who don’t already have one. This can make connecting internet devices in your home easier.
- We’ve also still got our existing suite of Home TV Bundles for customers who want to enjoy FOXTEL from Telstra Platinum iQ with all of the benefits that come with Telstra’s bundles.
Customers on a current home bundle can stay on their existing plan or move over to one of our new plans by calling us on 13 2200 from today.
In case you haven’t caught up with what T-Box™ is, it’s a Digital Set Top Box which allows you to access great content from BigPond Movies, digital free to air broadcast TV channels, BigPond TV channels, BigPond Videos and YouTube Videos.
T-Box™ gives you freedom so that you can pay-as-you-go. It’s perfect if you’re looking for a few additional options to free-to-air. You can download and watch a movie of your choice on Friday night without signing up to a monthly contract or having to go down to the video store.
The other exciting innovation that you can add to your Bundle is the Telstra T-Hub®. T-Hub is a home phone, but it’s also so much more – it’s sure to become the most useful item in your home.
These are available as part of a Bundle for new customers or existing customers with a 13 digit account number or you can purchase them outright for $299 each with your bundle.
We’re excited about these Bundles – let me know what you think.
Would like to see a 50GB home elite ADSL bundle there is only a 50GB TV Bundle which is no good for people in most areas where we get austar and not foxtel. So would love to see a 50GB Home elite ADSL bundle as well and if its a good deal i would diffently resign
Like most Telstra products the devil is in the detail.
We have a couple of months to go on a Telstra plan that costs us $119 per month, for which we get 12GB of download on ADSL and free local and STD calls.
To move to a new plan we would save $10 per month, but pay $1 for each STD call. We usually make about 50 STD calls per month, so this means that the extra 13GB of download would cost us about $40 per month.
Not a good deal – so we roll on to the end of our current plan, and churn to a smaller ISP.
Got caught like that myself, switched to cable and had nothing but problems , they said free local calls , but we were charged a $1.00 a call, even though we are a suburb of Melbourne , they wouldn’t give me wide area coverage , so changed plan again now have been hit by a massive bill.Yet they offer new customers great rates , but they don’t worry about old customers, will change after my time is up
Hi Thomas, I’d like to have this investigated for you but I’ll need your account and contact details. Please use this form if you’d like me to do this. Brendan
I would just love if Telstra increased their data allowance for wireless internet. Unfortunately I’m in an area where there is no adsl due to my phone line being pair gained and 10gb is not enough.. Will Telstra ever increase their limit? 40gb onwards would be fantastic!
Julian
Bellbrae
What about wireless, people who dont have access to ADSL or cable and are required to pay high costs with low data usage of only 6GB?
I agree with the comments concerning CUSTOMERS on wireless system. We seem to be the forgotten ones or those who are subsidising the ADSL users. I cant get ADSL because my telephone (fixed telephone line) system is wireless because Telstra can not provide me with a hard wire telephone line as the inforstructure in my small village would require major upgrade which they are not prepared to do because of cost. This means that I have no alternative than to use a wireless broadband system or go without. Please treat us just as you would all other customers and the message will get out. Word of mouth advertising is a great thing you know.
iiNet & TPG are both cheaper and have much larger data download limits, both Peak & Offpeak. With a Naked ADSL2+ plan Telstra gets NO monthly line rental and ALL voip calls, local & national are FREE !!
these deals are great but how about a deal with foxtel , cable ( more the 50gb ) , phone, that u have, but deals for unlimited calls, or caped calls, .. look after the tv bundles…
How about u give the tv bundles more data allowances, E.G 188 foxtel, cable 50gb, home phone, more data please, you have forgoten about your tv users
Hopefully Narelle you can offer some sort of bundle for wireless only customers or a Reason why you cannot do so.
As I am sure there are a lot of us unable to get ADSL because of commercial decisions taken by Telstra.
Wirelessly waiting Trevor
Telstra Home line
NextG internet
NextG mobile phone.
Costing $150 a month
There appears to be a few customers, like myself, in unfortunate positions where all we can get is wireless broadband plus the added cost of paying exorbitant prices. My wife and 4 children use the internet 24/7 and 10gb is not enough and it’s only going to get harder. With the ongoing updates, demo games, you tube use etc etc for our pc, mac, ps3, xbox 360 it just isn’t enough. Now Tv’s are now being built in with internet, movie streaming etc how are we supposed to manage that with 10 gb? The way we’re going we’re going to need 100 gb minimum. I don’t mind paying for it, but give us a better selection please!
Julian
just got the t-box. installed it, which was no problem. recorded free to air tv, downloaded movies, watched the world cup soccer and my fav bigpond tv channel. i am in heaven. no more switching desktop. widescreen internet tv in full colour. it takes a few minutes for the internet to lock in and then no more buffetting. thank you telstra.
Hi All,
I feel that bigpond/telstra are still not doing right by us the plans look decent but they can do so much more. the capped plans tba unlimted plans the speed needs to be changed from 64k too 128k or even 256k. I don’t understand why they have not done this. Being on ADSL2 and than getting capped to 64k is like Driving a car than walking in slow mo.
The Bundles are not to bad at all but the capped speeds are a bit of a turn of.
Even if you wish maybe make More Options for what customers want there capped speeds at and make them pay for it.
Like
128k capped $5 extra 256k Capped $10 extra.
64k = Net access (Slow) and only one can access the net at a time Due to very slow speeds. Also no point trying to play Online games due to lag.
128k = Net Access and gaming all tho cant do both at the same time or net will hang and will course LAG and Slow access. Better Option For 1 PC House holds with people that play online games and work on the internet.
256k= Net Access and gaming. (Decent Speed and can have 2 PC running well with the internet on with no slow speeds.
Better Option For 2 or more PC House holds with people that play online games and work on the internet.
Something needs to be done.
Like others have been asking and I will ask too…
Why are wireless users not being offered the same options as ADSL and Cable users?
Narelle if you cannot answer this quation then please pass it onto David to answer on your behalf. The fact that there has been NO RESPONSE from you on this question really makes it clear that wireless users are treated different to those that can get ADSL and Cable… really why do you do that?
Is it because there are fewer of us? Is it because we have no other choice? Is it because you know we will pay for it regardless? Is it because it costs so much more than ADSL/Cable (I don’t think it does, prove it to me if so)? Is it because the Telstra systems just cannot handle it? Is it because… of what?
Please tell us why wireless users are being price discriminated against quite blatantly.
Please we are waiting for the real reasons
@David Johnstone, you can keep pushing the guys at Telstra and contact the legacy guys to move you to the new billing system – squeaky wheel I have heard, just don;t take no as an answer, ask to be escalated to a manager and then go higher again if you need to.
Like a Telstra line technician said to me yesterday, if you want anything from Telstra keep pestering them week after week after week, it is the ONLY way you get any results.
Well I have been pestering Telstra for more quota with wireless for months, usually at least a week to week and also the letter to David once per fortnight, so far no change for wireless users but I will persist, I have to otherwise nothing will change.
I live in the hope that one day Telstra will stop being price discriminatory to wireless users and give like for like value and offers including bundle options.
Alternatively I look forward to the NBN so I can tell Telstra to shove it! But I fear that will be 8 years away at least. That is why Telstra are doing nothing about it now.
Even the Line technician here yesterday said our lines were bad, he tweaked them to make them better but even then they just scrapped in with their line check system.
If all my posts seem repetitive, annoyed and frustrated with Telstra I think I have a fair right to be with the new plans released and still nothing from Telstra for wireless.
I’ll keep squeaking… and squeaking….
Hi gwmbox, I’ve noticed your persistance on this topic, and I’ve sent a request for a public reply on the topic. Cheers, Brendan
Sounds like us wireless customers may get a result soon.
Let’s hope it is positive as no one likes to be taken for granted as we wireless customers have been for to long.
A 25 GB bundle would be a good start.
Narelle,
currently we can get bigpond ADSL 25 GB for $49.95 and homeline reach at $49.95 and $11 per month on T-Box. if you add all this up it is $110.90 while your bundle costs $109. so we save $1.90.
is this what you call a saving?
or bigpond ADSL 25 GB for $49.95 and homeline budget for $20.95. add them up and its $70.90
your bundle costs $88. where’s the saving here?
Now that NBN deal is looking good, its time to put these tricks aside and offer some genuine savings. More customers you have going into NBN, more you will get paid from the taxpayers. so its time to be genuine Telstra.
Mick says:We seem to be the forgotten ones or those who are subsidising the ADSL users.
Wake up Mick, your not subsidising us or anyone else for that matter. Your just being ripped off !!!! Plain and simple.
Thanks for all your feedback and interest around wireless solutions for bundles and we hear you loud and clear.
We are always looking to improve our offers and we will take all your feedback into consideration for future developments.
It is now November, any news?
GW
Thanks for the reply Narelle
So when can we expect future developments to occur which shall confirm whether or not us wireless users shall be offered bundles?.
Thanks Trevor
Couldn’t agree with your comment more Ben. The TV bundles have gone backwards. I am on the Home TV 25GB Ultimate Bundle + iQ2HD and was hoping with this announcement to get an increase to 50Gb BigPond. Instead, if I want to go up to 50Gb BigPond, I have to go backwards in terms of my phone plan. Homeline Unlimited is completely gone from the TV bundles. Extremely disappointing. What I would be looking for is:
50Gb BigPond
Homeline Unlimited
Foxtel Plantinum + IQ2HD
@Narelle
Is that it? Nothing else to say? No answers to any questions?
What a very disappointing response that was, basically nothing and no answers at all to our questions. I am sick and tired of the ‘thanks fro the feedback we will look into it in the future’ as all that is saying is NO to our questions and responses. I have been getting that response for months now.
Why can you not answer our questions directly? You do not have any answers maybe? You realise we are being price discriminated against quite blatantly? If not then please explain your real position and give us some real answers and not simply ignore our requests as has been done time and time again.
@Brenden
If Narelle’s response is all we are getting that is very poor, I am hoping you are still trying to get a better official response to our questions.
Do I need to ask and ask and ask again.
Why are wireless users being price discriminated against?
Why are wireless users being bundle discriminated against?
Why do our requests and questions for answers continually get ignored and not answered with a better detailed and reasonable response?
@everyone that uses wireless
Please join me and don’t let up, continually request week after week after week for more quota and bundles just like adsl/cable have. We should ‘expect’ to get the same options.
Sign my petition if you have a few moments http://bit.ly/9K5OmS and help me continue the request for better value wireless plans.
@ Narelle
Narelle says
Thanks for all your feedback and interest around wireless solutions for bundles .
Narelle
Were you not aware of the existence of Wireless users when helped develop the bundles.?
And if you were aware why were we excluded from the bundles.?
Thanks to gwmbox for the chance to sign the partition for better wireless plans
Well here we are another week is ending with it being late on a Friday in the East of Australia and still nothing and no real response from Telstra.
Time to write to David again I guess and point him to this discussion and keep the wheel grinding along….
Would like to see a 50GB home elite cable bundle,
25Gb is not enough and 100Gb is too much.
the bigger the plan the more nerds it atracts loading the system to ADSL+ speeds.
Then I may as well go with westnet or some other ISP +voip.
cant believe with your bigpond elite ADSL you have 2 speeds but they are the same price that is what i call a rip off. You should scrap the bigpond turbo speed. Also does that mean the bundles apply to both bigpond elite ADSL speeds if not does that mean your still ripping customers off. And i still want a 50GB elite ADSL but the different speeds and same prices are really confusing and a rip off for customers who get both speeds but dont need the ADSL2+
I keep dropping in here from to time to time to see if anyone from Telstra has finally provided a response, but it would seem that our questions remain unanswered and Telstra do not want to answer them, too hard basket and they don’t give a stuff abut their wireless users.
No reply from the CEO’s office either… this must be a sore topic then…
I too am posting another comment hoping that we get an answer soon to our queries on bundles for wireless user’s.
Maybe we can treat this like a “Protest” by a jockey in a horse race where the jockey of a horse(or wireless user) protest’s to stewards against the rider of another horse finishing in front of him in a race.
The longer the protest goes on the greater chance of the protest being upheld in the protesting jockeys(us wireless user’s) favor.
Lets hope this is the case otherwise it proves that we are not valued customers of Telstra and just being taken for granted.
Trevor
gwmbox: the reason Telstra offers much smaller allowances to wireless users is because the amount of bandwidth available to service wireless customers is finite — and much less than that available to ADSL and cable customers. Pricing is used as a way of restricting customer demand. Each cell tower has a maximum capacity that must be shared among all customers who are using the cell tower at any one time. If you have too many customers with high usage, then nobody gets good speed, and everybody gets pissed off. Therefore, wireless capacity on the network has to be carefully managed. There is no way the Next G network (or any wireless network) could support the sort of usage the ADSL and cable networks see. (Note, I’m a tech journalist, not a Telstra employee.)
@Dan
Let me guess you have ADSL/Cable right!
So you are saying because we can only get wireless we are being screwed over blatantly with massively overpriced plans so those that can have ADSL/Cable don’t get wireless as a primary connection otherwise it will be too congested.
So those with ADSL/Cable again are treated better and given priority over wireless customers.
If the system cannot handle the load then maybe it needs to be upgraded so it can….
Maybe there needs to be plans for those that can and those that cannot get ADSL/Cable. That way they can still maintain some control of volume. I don’t know, I am grasping at straws here as I am pretty sick of wireless users being left out of every new ‘yipee’ announcement Telstra does.
The end result is that wireless users are being disadvantaged when it comes to being able to use the Internet for every day life. We cannot watch online video, we cannot download any large files, we cannot download or listen to online music, we cannot browse through large photo galleries… there is so much more we cannot do that ADSL/Cable users just take for granted.
Look if I could get ADSL/Cable I would, I have had a line technician from Telstra here to check (twice) and it never will have. Even IF the NBN gets rolled out we will still be on wireless.
Telstra offering big plans and bundles to ADSL/Cable users and not wireless users is price discrimination and that is fact.
ADSL/Cable users can use the Internet as they wish, if they want less quota they can have that, if they want more they can have that too. But wireless cannot. In fact ADSL/Cable users can have 10 times the quota as wireless users plus free home line connection and calls (local, mobile, std etc for the same price as we pay for a pathetic 10GB plan.
I am getting so peeved with no response and no action being taken that it is time for a few more letters…. as I still have not got a formal reply on the issues raised even from the CEO’s office.
So I’ll keep being persistent, I’ll keep knocking on the door, I’ll keep sending mail out and hopefully someone will eventually get the message to stop price and service discriminating wireless users.
Thanks
GW
Just an update on my ongoing quest for wireless equality, letter has been sent to my local Minister the Hon Wilson Tuckey MP to try and get support for my (and others) wireless quota needs.
Everyone else that is like me and needs greater wireless plans, please consider doing the same and send a letter to your Member of Parliament. It might not change things but at least like me you will feel you are trying everything you can to get equality for wireless users
Cheers
If anyone is following my progress on the matter of wireless users should have access to bundles and better services and plans you might like to now follow the new post made by Narelle at http://exchange.telstra.com.au/2010/07/02/response-to-telstra-home-bundles-blog where Narelle has simply ignore all of the above wireless comments made in the above comments.
Unbelievable!
It is great to see Telstra taking some initiatives to improve communication with it’s customers. My feedback on the bundles is not that positve. Optus offers as part of the $99 per month bundle unlimited local, national and mobile calls together with unlimited broadband. I do not understand why Telstra can not offer a similar bundle at a similar (or even better) price!
If it wasn’t for Telstra monopoly in my area (Caroline Springs, VIC 3023) I would have switched to Optus by now. Unfortunately, no other ISP is able to offer me ADSL2+ apart from Telstra. All others claim our phone line is on a pair gain system which means insufficient copper wires for ADSL2+ service, which baffles me considering the estate is only a couple of years old! And we are only about 22 km from Melbourne CBD…
We are in the same boat as you. Major hassles getting a bundle. Only 20km from Brisbane but Telstra has the monopoly. I am keen to swap providers after the over-priced & exasperating service in comparison with other Telcos.
Well I have to say what a nightmare to change to the new bundles. I have contacted Telstra via 132200 six times over the past week and a half to upgrade and each time they have told me their systems are down or there is a technical fault with my account. The rep has each time said they would get it fixed and would call me back but no-one ever does – 6 times!!!. All I want really is the unlimited calls to ALL mobiles bundle with T-Hub + Foxtel for $269/mth but it seems no-one can help me. Narelle maybe you can?
Hi GC, Just sent you and email. Could you reply to me with your details and I’ll see what I can do. Sorry you’ve been been put through this, I will have someone call you. Brendan.
Well we are finally on the bundle we wanted and they have creditted back my mobile calls plus some so I am very happy. Thanks Brendan and Jash from Telstra for all your help.
Hi GC, You’re welcome.
For over three months I have been trying to get onto a cheaper plan that the $99.95 -25gb broadband plan I am on.
1st I tried to get on the 25gb for $49.95 advertised 3 months ago but Telstra could not give me this plan until I was on a single bill so for the past 3 months I have been trying to get my home phone and broadband onto a single bill.
In the meantime these new bundles were announced so now I want to get the new $139 bundle (100gb plus free phone calls and t box). Well still cannot do as not on single bill!
At 1st I was told they couldn’t do it because I needed a zero balance on each account. Once I saw to that I rang back but my bigpond account still had small balance. Paid that but then account in credit next month. I was given a months rebate as goodwill and told to ring the next month but again the account was in credit so they could do nothing.
Finally in frustration, last week I asked them to remove the credit from my account so they could do the single billing, to which they said they would fix and to ring back on Friday. Rang today and was told both accounts had zero balance but they still could not put me on a single bill as for some reason the system wouldn’t allow it. Even the help of the supervisor didn’t resolve the issue for the consultant.
I have previously worked for Telstra (16yrs) and understand why others get frustrated. When I said I was frustrated by this and now was annoyed to the point I am thinking of changing to another provider but I am loyal to Telstra and finally asked to speak to someone who would help me resolve this issue today I was told superviser too busy but they would ring me back in 5 to 10 mins. I said I wasn’t happy with this as I’m always told to ring back etc and wasn’t sure I would be rung back and I am sick of waiting.
I then said it seems the only way I can get a cheaper plan would be to cancel my services with Telstra and ring up and ask for the new plan as a new subscriber. The consultant said that would mean he would get something for the sale and that was not ethical so they didn’t do that.
I said I wanted some resolution today, and want to put in a formal complaint. The consultant said nothing to this and I could hear typing in background for some time before being disconnected from the call. Time on this call 44 mins 47secs. He did not ring back nor did a supervisor.
No wonder people don’t like Telstra.. This is rediculous! Tonight (via web) I found out that you cannot be put on a single bill if you have not been moved to the new billing system. Why didn’t anyone at Telstra tell me this in the last 3 months??? Why can’t they put me in the new system at the time of my request for single billing?
As for now, I cannot take up a new bundle for the
ridiculous reason that I have a 10 digit account number (the old billing system) and the bundles are only available to those with 13 digit account numbers (new billing system)!
I will have to keep paying $99.95 for internet and over $100 for phone each month knowing others (new customers) can get same for $139 until Telstra migrates my internet service and my phone accounts into their new system and I get a 13 digit account number! Wonder when this will happen? Wonder when someone will see fit to let the consultants know why they can’t transfer accounts to a single bill. It appears no-one has told them yet.
To quote someone else having the same problem “Frankly, it’s absolutely disgusting that Telstra has allowed this rubbish
with two billing systems to drag on and on and on. Even more disgusting that they have no intermediate process” ..that will allow their faithful customers to get on the new plans. New customers can get the new plans straight away but existing customers can’t.
Talk about not rewarding loyalty!
Have been looking at what other providers are offering…..
Finally, after over 5 months – Telstra has managed to put my bigppond and home phone on a single bill! Yay, finally, someone who knew what they were doing! Only took 5 months and over 50 odd calls to request same!
Now that that has happened I am finally on one of their new bundles the $139 month plan, only I am really on a $128 plan. Why? – because they couldn’t include a T-box to pay off at $11 month because I didn’t have a 13 digit account number! I have a 10 digit account number and if I wanted a T-box I had to buy one outright! …blah blah blah Can you believe it?
Why on earth don’t they have a process that allows them to transfer customers to their new account system (which has 13 digit account numbers lol) when the customer requests something that is only available on that new account system?
I got great service from one consultant – thanks Adam (customer Relations Rapid Response Team).
Last week I received my “paid for upfront” T-box. I suppose I shouldn’t complain, it only took 6 weeks to arrive and then only because I had to remind them that they should have sent it.
Out of the many consultants I have spoken to over the 6 months only Adam was helpful, the rest, either didn’t want to help or didn’t know how to help me achieve my ‘want of a cheaper phone & internet plan’.
I don’t know why I stuck with you, I suppose it’s hard to break a 38 habit but I need to ask you Telstra, what happened to listening to your customers needs? What happened to customer service?
It would be nice if you could understand these horrible bills that telstar send out,- i don’t mean the cost, but the way that they are set out in the bilVERY HARD TO FOLLOW AND UNDERSTAND. i SHOULD HAVE STAYED WITH MY OLD SERVICE PROVIDER AT LEAST THEIR BILLS WERE EASY TO READ AND FOLLOW. TELSTAR BILLS ARE HARD TO FOLLOW AND NOT ALWAYS CORRECT.
Sorry for the spelling mistakes should have been TELSTRA,not telstar.
Dale says thanks to Adam for the great service received from him, if its the same Adam as dealt with my problem some mnths ago I must echo that comment. He realy went out of his way to make me feel like a respected customer and one that deserved better service than I had been getting. I am now far more satisfied than I was before Adam came on the scene and he is an asset that should be held on to at any cost as he put faith back into the view of this Telstra user and customer for 54 year long years. Thank you Adam.
It sounds as though its a wide problem trying to get our internet and phone on a single bill. And yes Telstra don’t seem to give a damn as they are getting their money from me………….way more that what they will get if i go on a bundle. I am about to start harassing continually until i get what we need. Every consultant has a different answer and in the end i always end up with the same result…………NOTHING!!!!!!!!!!!!!!!!!!! Man why do we stay???? Because in the country we don’t have many choices.
Hi Robyn. Would you like me to have someone call you to discuss your complaint? If so please forward a contact and account number. Thank you . Brendan
I have also been tirelessly trying to get a single bill with a Bundle which we were sold 4 months ago. Frustrating, exasperating, infuriating!! Finally I contacted the telecommunications industry ombudsman. Surprisingly Telstra called me today (instead of me calling them) with a Case Manager who…wait for it…has no experience with the “old billing system” so I have to be assigned a new Case Manager who may call me today (didn’t call) or tomorrow. So now I have to again explain for 20-40mins what has been going wrong. The consultants on the phone don’t seem to have any idea about this major impediment to the contracts on offer. We only found out about the new/old billing system by going to a Telstra shop & numerous phone calls from there. I have been a Telstra customer for over 15 years. The current customer service is woeful.
Have patience, those who are wishing to bundle. I suffer the same problem as the system does not allow the old billing system (ten digit bill number) and the new billing system (13 digit bill number) to be bundled and the system also does not allow even Telstra to swap between systems however I have received a letter in the past week telling me that my 10 digit bill is to be changed to the 13 digit in the next couple of months so it will then be all go. To the person who wrote about the case manger, have faith, there are some good ones out there and I eventually was put onto one who knew what he was doing and came up with a solution that was agreeable to me while I was waiting, he was great and understanding about it all. Its the system, not the people so be nice to them, they are as frustrated as we are.
And while we all tear our hair out with frustration at Telstra, it and other telcos are hiding the bad news. Which is? The dire effects of massive increases in EMR (electromagnetic radiation) on wildlife as well as humans.
Seems we can have food to eat or mobile phones to talk into, but beyond a point, (which we’ve reached) not both.
Why? Because cell technology and EMR, and bees, can’t coexist, and worldwide it’s the bees that are dying, along with birds and frogs especially. There are other reasons, but this is a major threat to humans as well as bees etc.
I don’t know Susan but down where I come from the bees are in abundance and I have traveled extensively over the past 7 days through the north west of NSW and have not found any problems with the bees as they seem to be plentiful and the canola crops are doing well so maybe its the city atmosphere that is more to blame than EMR because if it is killing off the bees just by being in the air then it must be killing us off as well.
Telstra bundles SUCK i have had a bundle plan for 12 months now meant to be $128 a month. Funny how my bills are still around $500 a month. How about you make your bills readable and stop ripping off your customers. If i could get another telco service in my area i would definatly swap.
Hi Helen, I’ve asked a local team to organise a call back to you. Brendan
I agree with your bill comment, I have just received my phone/internet bill and find there is a $15.00 late payment fee and yes I agree I did pay it late but only because I could not find easily the due by date as I am 76 years young, have not the best of sight and everything is now in pale colours and very small print and does not stand out like it used to under the old system. That one stuffed my pensioner discount big time. I have been a customer of Telstra/ Telecom/PMG since 1956 and they have no idea about customer loyalty.
The telstra bundle are all right but could be way better. My bill is always more then I assume it to be. ANd even when I pay it on time. They some how work out extra fees. Heck I though message bank was part of the bundle guess not as it shows on my bill.
The T-Box is just a waste of plastic. As they never seem to work longer the 2 weeks until fault happens. and the response from a Telstra empolyee – Oh that has never happened to me. What a delightful fiction.
Now one question can we upgrade our bundles with increasing or time? even though they are the same price?
Not happy as my bill gets bigger and I don’t even use T-Box anymore. When it works and the movie’s are more expensive then renting at Video shop and the so call Bigpond movies is not even connected to it so you can even use the bundles in that. It makes such a nice paper weight in my living room….