Anyone for T?
Filed under: ADSL, broadband, entertainment, Facebook, gadgets and gizmos, innovation, lifestyle, music, radio, social media, T-Hub, Twitter, wireless
For the past few weeks I have been playing with the T-Hub.
When I got it home, I was sure the family would react the same way my parents’ generation did when the first black and white televisions were introduced into the family home for the 1956 Melbourne Olympics – everyone would sit around it, mesmerised by the incredible moving pictures they saw on the glass in front of them, not quite sure if this was some sort of evil magic preparing to cast a spell on them and reduce future productivity. (Amazing foresight huh?)
Well the greeting wasn’t quite like I expected. First comment was “what do we need that for?” My response (predictably): “it’s the latest technology to hit the home phone.” Response: “so what?”
Ok I thought – don’t get flustered, just take your time, explain it in simple steps, curb your enthusiasm, and win them over. Yeah right. As if that was going to happen.
Plan B – just plug it in, ignore the comments and let the technology speak for itself. So that’s what I did.
What’s in the box
Opening the box revealed three major components – the 7” screen and charging station (the T-Hub); the portable handset and charging station; and the cordless phone base station – that is the link between your cordless phone and T-Hub to the landline (home phone line). The three items all require mains power to run. More on that later.
The setup
A simple set of graphics showed me what to plug in where, and told me what information to gather prior to powering up the T-Hub.
Having three independent power plugs gives you some flexibility as to where to position the components. Practically speaking, as long as the base station can pick up your WiFi and can plug into the landline port, the rest is up to you.
Once powered on, the T-Hub leads you through the setup process that included testing my phone line, finding and connecting to my WiFi, and a few other fancy things in the background, including MyInbox (basically all of my messaging in one place that I can access from my T-Hub, BigPond or Telstra sites)
Getting Started – my first few icons
Anyone with young kids will know how silly it is to take them to a toy shop and suggest they take a casual, controlled stroll down each aisle and then go back and make a decision on what to buy. Well that was me with the T-Hub. So many fun things to touch and try, I didn’t quite know where to start. Being someone who is asked regularly what the weather is going to be today (do I really look like I would know???) I decided that was the icon for me to start with. Right away it gave the weather for my postcode. Wow. Suddenly there was some family interest in the T-Hub.
Next I touched the internet icon. This took me to unmetered BigPond content. Due to a family interest in the Master Chef reality TV show, I decided to look at the menus. Another winner – those family members who regularly go to the computer, search a menu, print it out, then take it back to the kitchen as a guide for a scrumptious meal, found that having it at your fingertips, real time, on the T-Hub was a great alternative. (See how I was slowly winning them around?)
Having recently cancelled the daily delivery of a newspaper, I was lost for things to do whilst eating breakfast. The news icon was the obvious choice as the next icon to try. Three articles in and I wondered why I had bothered fighting to unwrap the plastic off my newspapers for so many years! The only thing is, I had to stop myself picking up the T-Hub and putting it in the recycling bin once I had read the news.
One icon I really enjoyed was the internet radio. The sound is clear, the choice of stations is great, and I could even listen to sports coverage in another State – just because I could!
Still work in progress is the transition from a paper-based calendar that sits under the kitchen phone to the T-Hub’s calendar. It is easy to use really does assist in keeping track of a busy household. However, upkeep of the calendar is not my department.
Having Facebook and twitter access is cute, and goes a long way to positioning the T-Hub as much more than “just a phone”.
Phone?
Did I forget to mention that the T-Hub is ALSO a phone. Not just any phone mind you. An interactive phone. The T-Hub screen literally gives you access to up to 1000 contacts at your fingertips. If you make or receive a call and the number is not in your contacts, you have the option of storing it right away. And you can associate photos to your contacts as well. It doesn’t end there – you can also send up to 200 contacts to the portable handset as well.
Night mode allows the T-Hub to turn itself off until either a call comes in or you tap the screen. White Pages, 1234 and Yellow icons also save you time and work like a dream.
YouTube, USB and expansion
If all these features are not enough to satisfy you, the T-Hub also has a YouTube icon. I took advantage of this to watch my favourite Peter Paul and Mary clips last night – just to annoy the family who were watching a television programme I did not like. One more feature you must try – use either the SD card slot or USB port and turn your T-Hub in to a digital photo frame. I did, and holds it own against dedicated digital frames I have around the house.
In summary, the T- Hub is the most revolutionary home phone setup since the rotary (or decadic) dialling was replaced by dual tone multi frequency (DTMF) or touch tone dialling. (Can you really call it dialling when you actually push a button?). I urge you to go and take a look at the T-Hub. I am sure you will be impressed.
Please let me know what you think – if you have one, or are considering getting one.
My partner ordered the T Hub after a call to telstra about a billing enquiry and was told the t hub was $10 extra a month but the unit was free, amazingly we get a letter 5 days later saying thankyou for purchasing the unit for $299 paid at a monthly rate of blah blah…… HMmmmmm not cool but ok, we’ll call to sort that out. So we open the box, set everything up and within 10 minutes, the touch screen no longer works……. WTF? $300 worth of high tech anchor from a company that used to pride itself on being the best at its game. Obviously no-one at telstra want to take ownership of the faults these units have as evident in the comments on this forum. For shame Telstra, I think all the unhappy customers should follow my lead in contacting the ombudsman and the media ie; A Current Affair, maybe then will they fix what looks to be an excellent device (if built correctly and not cheaply).
Why would you even bother with this product. It’s nearly as expensive as an iPad. I was told when I changed my plans (home, internet and Mobile) that they were having a Christmas special and that they would give me one and that there would be no charge what so ever. Ha, on my first bill there was a charge of $40 approx. I rang them to complain and they denied any such offer. So I told them I would be returning it. The only thing that I can say was useful to me was the clock and the internet radio. Typical Telstra crap, the T-box was the same, locking up, chewing batteries and no buttons on the front when the remote went flat. They need to do some serious thinking about their future products.
Got the T hub last week set it up intergrated with bigpond cable its a great device but very slow when you want to do something on it a snail crawls faster
Got talked into the T Hub by an overly zealous salesman at TLS who told me it would be cheaper than old setup as we were “renting” an old phone which I am sure we had purchased ourselves anyway. I digress – this poor mans i-pad is hopeless, it is not supported, we were supposed to get 2 handsets with the product – only received one, and in trying to resolve these problems have been on hold for hours. Stay clear – sending mine back. a very disappointing retail experience
Yeah see your pont Ben but customer service and solutions are far from telstras heart.They need to train their sales people a little better we got told our Telstra T/Hub was included for free in our bundle so we signed up for a bundle included cable tv as we already had cable tv we would not have to upgrade our foxtel box to get IQ how wrong was the sales rep 4 weeks later we are still waiting on a solution from customer relations been to the ombudsman they keep saying someone will call you last friday ormonday gone by still waiting to sort thia mess out.I worked in customer servcice for many years for a huge international company bigger than telsta and any of my staff that handled customer or lied to customers to to get sales would be dismissed on the spot
Wish I had read these statements before purchasing the T-Hub, what a load of crap.
I am always very cautious about cookies. I do not trust them and regularly delete all cookies on my normal computer. I have my anti-virus set up to delete them as well.
I have had a T-Hub for over a year (works “OK” – slow – no recent updates) and recently I note cookies are tracking my usage from day one. The instruction manual says they will remain until “they expire”! Most advertising tracking cookies are set never to expire.
There has got to be some kind of law against that. How do I clear the cookies on this machine. Second question: where are they, how can I find them?.
Hello Ken, I’ve asked about this for you. Stay tuned.
Hi Ken, I have a response back from the T-Hub product team. On the T-Hub once the expiration date is reached, the browser automatically deletes the cookie. If the server doesn’t set a date for expiration, the cookie is deleted upon closing the current browsing session. If you want to remove cookies from the device, the only method is to restore factory settings.
Hi Brendan
I have written about the T Hub to you before and your follow up service was great however we are now ready to through the new t – hub in the bin we are having all sorts of problems and everyone tells us its like talking to a tunnel the phone cuts out and I have to ring the caller back this happend today on an important call and was most frustrating in all 5 calls were made just so we could get our message across the screen closed down and we couldn’t use the handset because it had low battery and closed down. Calls are coming through and one ring and then the screen closes down that means reboot each time. I think it would be good if you could have some one ring to arrange collection this time and I would like a refund for the entire T Hub their is nothing wrong with the battery at all as we have tested its strength but it is costing me a fortune as some one said in an earlier comment that it just gives me the time and weather which is an expensive useless item and lots of fighting in the house. When we have a call it rings once as I said then the screen goes black and people have to ring back but we cant pick up we ring back then it closes down again usually resulting by them and us complaining it rings but no one picks up usually it rings we answer straight away and then the call disapears from the screen and all is blank again and so it goes on. Usually its Quicker to ring on the mobile. So what can we do? Please give me my money and sanity back. My family can’t bear it any longer.
Thanks
Robyn
Robyn, I’m sorry to hear this. I understand your frustration. I’ve asked the team to call you asap. Brendan
I think Telstra should refund anyone who bought one of these useless things. I have basically given up, I still have my T-Hub but it does not work. My last piece of advice from Telstra (in the Phillipines) was to wait for a new software upgrade which should be available soon and should fix everything…that was before Christmas but I am still waiting. I refuse to stand by and get ripped off by a company who will not admit that this technology is flawed and to this day they are still selling them ???????? WHY WOULD THEY DO THAT ! I invite Telstra to contact me before I contact the media.
Hello Darren, I’ve asked for someome to call you to discuss your issues and see how we can help. Brendan
Well I have had the This so called T Hub for 5 weeks now it is as slow as can be contantly freezes wont send sms and to surf the web on it well dont ask.I would like Telstra to explain why people are having these problems and not phob it off to a robot call centre in the phillipines that dont care and if you can understand them good luck.Can you answer everyones problems with this item???
I have had my t-hub for about 18mths. I had given up on it. It freezes and reboots whenever it feels like it. It always has. My screen had a small chip in it when it arrived and when it cracked over the entire screen i took it back to a telstra shop. Unfortunately, the chap at the tshop told me screens arent a repairable item. My point to him was the thub was freezing a long time before the screen damage.
Hi Ben, You can contact Telstra T-Hub support on 1300 136 841. The team will see if they can fix it, if it needs a software patch, update it or get you a replacement. Brendan.
Like all your other customers I have had enough of thub. Having had 2 thubs already our base station has now died. I don’t want to waste more time and effort on this disappointing device a third time. Customer service is sympathetic but obviously at a loss to help customers with this defective product. I would like an immediate refund but no doubt we will have to jump through hoops to get it.
Hi Chris, I’ve asked the T-Hub team to call you and look after your request. Brendan
hello i need someones help ive recently brought a thub but with the handset i cant hear anyone talking how to i put the volume up on it?
Maddison, Please contact Telstra T-Hub support on 1300 136 841. The team will be happy to answer your questions. Brendan.
Hi there Can anyone tell me why the THub now rings whenever we are on a call? It is totally frustrating. We have just purchased new Telstra walkaround phones with an answering machine, and nothing shows on the machine; there are no missed calls; there is no call waiting ring; no one is trying to ring us when we are in a call, the THub just RINGS. it is SO irritating.
Thanks
I’m quite disappointed with the T Hub. Its a large heavy phone that can’t be taken out of your house, and lacks the functionality & applications that mobile phones have. I also was under the misconception that it was free, but later found I’m paying it off, and when I look at what kind of mobile I could have got for the price of this thing, I feel like I am getting zero value. I think on future 10 ten lists of failed tech items of the early 21st century the T Hub will be a sure place getter.
Bloody hell very frustrated. The T-hub will not respond to my touch. It rings when a call is coming in and goes to screen saver but will not respond to touch. I turned off then back on but still same. Took battery out and back in but still the same. How do you get it to respond, surely this is a simple fix. regards
I just got this yesterday and still have the box.
All I wanted it for was to listen to Youtube playlists and internet radio.
Youtube takes FOREVER to load and cant access playlists or anything that uses Flashplayer and whenever I try a radio station it tells me it is not available and try again later.
I just love how conveniently the writer of this article only ever wanted to use this POS for checking the weather and look at stuff on the Bigpond home page. Cos that is pretty much all you can use it for.
I want to send it back and cancel it completely from my bundle. I absolutely refuse to pay any money for it. My daughter’s $150 mobile phone is more useful.
Please tell me how I can arrange this without having to sit on hold.
Hi Alison. Please contact Telstra T-Hub support on 1300 136 841. The team will see if they can fix it, update it or get you a refund. Brendan.
I bought this useless piece of rubbish at Christmas, we are now on a 2 year plan, only 16 months to go then I’m out of Telstra, the majority of my phone calls are to Telstra about one thing or another. I’m not going to bother any more wait till my time is up then bye bye. I agree it cant be used as a phone everybody complains that “are we in a tunnel”. the T-hub radio is fine for about an hour then it is all choppy, hopeless.They want me to ring up Telstra again to activate voicemail, no thanks enough is enough. I used the internet to look up recipes to use when cooking, then after a few minutes internet turns itself off. They touch screen is a joke, I am so over the take the battery out trick, no more. The 2 phones that come with it are so trashy and useless, When talking on the phone there is this stupid call waiting, which I haven’t asked for, so damn intrusive, I didn’t want it but it is just another phone call to cancel it, am over it. They are so cheap and nasty. Back to my old provider, and back to my old phone and answering machine. Never had a problem with the old provider only went to Telstra for the T-hub, that too will be going, total waste of money, useless bit of rubbish, I wonder if the sales reps have a conscious in selling this trash. Wendy
Hello Wendy. I’ve asked the T-Hub team to call you. Brendan
purchased my t-hub last saturday and could not connect to my bilkin N600DB wireless modem rang tech help and found them to be polite and very helpfull in getting the phone side of the t-hub working, they refered me for advanced help, in the mean time i set up my old d-link wireless modem and connected ok, i then went into the Bilkin modem wireless settings and changed the Authentication from WPA-PSK+WPA2-PSK TO WPA2-PSK and it now accepted my password and my I Pad still connects ok to.
hay my t Hub is going great but i don`t have and wont be using message bank or message 101 services, but you do need a decent modem and a strong signal, mine loads fast and the phones great, ok its no I Pad but its not meant to be, its a basic unit, yes the handset could have been of a better quality that`s for sure. im using my old Telstra V850a phone /answering machine on the same line without any problems
Like many others before me, I have a malfunctioning T hub which was replaced (promptly) about two weeks ago. My question is: where can the defective T Hubs be returned for recycling? With so many faulty devices being replaced, what system does Telstra have in place to collect the “dead” T Hubs? And why isn’t this information being promulgated as part of the info that comes with the replacement units? It’s bad enough that the units are so poor but the idea of hundreds of useless T Hubs going to landfill is appalling.
sounds like Telstra need to do a nation wide recall, maybe they work ok in Afghanistan. Im lucky mine is functioning ok for the moment.
If you guys are using a Telstra modem there junk I bought a d link modem and it heaps better, I now have a bilkin but I did have to change the settings, spoke for an hour using the t hub speaker phone, the hand sets rubbish, as posted earlier I m still using my Telstra wireless phone /answering macHine I bought years ago.
we got a thub and for a week i’ve been trying to use it no internet access whatsoever rang tech support i have internet and wireless connection ok all settings ok thub works but no access to internet i’mn ready to throw in bin and get my old answering back online
how can i receive faxes when the t-hub is hooked up? its just ringing out and annoying the crap out of me, telstra service is useless… i got put through to premium service who wanted me to pay $100 to fixsomethinbg that should be working from the get go….. NOT HAPPY JAN!
Hi Veronica, I’ve asked a local T-Hub team to call you.
Hi Veronica,
I too have the inablity to receive FAX problem with the T-Hub, could you please advise if the T-Hub Team was able to correct the problem??
Thanx. Trevor.
my wife got this new thub, worked fine when we first got it, now the handset has crackling through it and the thub used to ring as well but does not anymore, useless piece of crap, tried to reset it and now it just stalls when it tries to connect to my WIFI, I think it is also the problem as to why my net connection has slowed, want to find out how to disconnect it and simply just use it as a second handset………thinking it go back to Telstra for a refund. What makes it harder though is we gave away our other handsets and if we return this then we are out more money to get new phones, NOT HAPPY TELSTRA!!!!!!1
Hi Warren. Please contact Telstra T-Hub support on 1300 136 841. The team will see if they can fix it, update it or get you a refund. Brendan.
Had my T-Hub for nearly 12 months, always had a problem with the second phone on speaker. Got that replaced but new one had the same problem. The touch screen would not always respond to my touch, which was most annoying. Rang Telstra and got rid of it, gone back to my old phone. It’s a flawed technolgy.
Another customer here who’s T-Hub is virtually useless. We’ve never been able to use it for successful calls, the sound quality is awful. Radio stations don’t work, using it for YouTube or to surf the net is painfully slow. It now freezes all the time and rebooting it doesn’t help. Having to remove the battery to get the rotten thing working again. Voicemail no longer has any sound (when the messages eventually show up, and yes I’ve checked the volume) so I have a bunch of messages that I can’t hear! The ONLY thing it’s useful for is checking the weather!
Teresa. Did you call support back when these issues occured? If not please do call Telstra T-Hub support on 1300 136 841. The team will see if they can fix it, update it or get you a refund. Brendan.
How interesting – on the phone to return our T-Hub due to it malfunctioning and guess what? They’re telling me I have to pay a cancellation fee! Here we go with the 15 different stories and reasons why…the reason we have put up with our T-Hub for so long so far…
Teresa, That’s not right. I’ve asked for someone to address this and call you.
Not too happy.
Last Saturday I rang the Telstra THub support. After being on hold for about 15 minutes I finally spoke to a support person to try and fix my THub. The support person had me reset my base station to try and fix the issue, and told me that we would be disconnected once the base station was reset and that they would call me back. I never heard back…
Meanwhile my THub is still not working as it rings once then goes silent, plus I have lost some features line CND.
Not happy. I called Telstra T-Hub support again last night and again I was told by a Telstra person they had to call me back, then never called back
Hello Jason. I’d like to help. Can you forward me your account and contact details please? I’ll get the T-Hub team to call you. Brendan
Thanks Brendan. On saturday I called again as this time I had an issue with T-Box. Spoke to a helpful person who has potentially resolved these issue by issuing replacements. If I have any further issue with this matter I will let you know directly. Thanks Jason
You’re welcome Jason. I’m here should you need me. Brendan
Hi Brendan,
Can you please assist with the following. Back in May I had issues with both T-Box and T-Hub. I received replacements but still waiting for reply regarding;
1. Still waiting for Post bag to return old T-Box
2. The replacement T-Hub only had 1 handset, and original T-Hub i received had 2 handsets.
Can you please follow up?
Thanks
Jason
Brendan
Do you pass these many complaints to your managers? Does Telstra not get the picture that this is a dud product. DO you?
Solution, withdraw the product, give everyone theire money back and find a product that works out of the box, that does what it says it should do. Is that too hard, really?
Hi Charles. I do pass on general feedback and the customer issues here are passed on to the T-Hub dedicated support team. Let me know if you need me to assist with something?
Hay I found a battery powered external speaker to plug into my t hub the sound is now outstanding, this is my 2nd t hub i hope it keeps working. almost missed the block last night, so I rewound the programme on the t box hope the t box keeps working.
wow surprised to read all that negative stuff. had mine for a month and other than the occasional reboot i think its great!
Give it time Peter. We’ve had all the problems listed in previous posts. Latest t-dud trick is to start up and when blue bar is 95% across the screen goes black. Same issue as others have raised. So I do the reset trick (on button plus hold DOWN volume button) and bugger me, it sure does reset the sucker so you have to start again as if it’s brand new. Problem now is the battery is only 5% so again it turns off. Looks like the power supply is snaked. I’d love to hear from you Brendan plus I’ll be ringing Telstra for a return envelope that never turns up. Maybe if it is coming from the same place as the call centre that might explain why it takes so long.
Don’t get me started on the t-box.
Hi Dave. I’ll organise a call for you to speak to someone about your power supply and look after you on the return bag. I’ll need your details and you can send them using this form.
I have this problem too – but I don’t see any info or posts to explain why! Anyone with an answer can please post it!
You can download an app to use your I phone as a remote for your t box
Has anybody asked Michael Lewis (author of Anyone for T? article above) if his T-Hub is still working?
I received mine last week and it has already stopped working. Really slow, freezes, gets very hot, doesn’t charge properly. Etc, etc, etc…
I have been online this evening to see if it was a common fault and to my horror I have found out that Telstra are fully aware of the issue but don’t seem to be doing anything about it!
I will be calling Telstra to request a refund as it certainly doesn’t live up to the fan fair and hype.
Yet another disappointing issue from Telstra.
We had our phone connected a month ago, it has been working fine, until we plugged in our T-Hub today, we now have no dial tone whatsoever (even if we plug our normal phone stright into the phone socket), spent 30 mins on the phone to someone who didnt fix the problem. We can still use the internet but phone doesn’t work…..wish I had read these comments before buying! How are telstra allowed to get away with flogging these off when they are obviously aware they are faulty garbage?
Also, what is the cooling off period for the T-hub on the 24 month contract?
Give T-Hub support on 1300 136 841. The team will answer your question and help you out.
I received my T-Hub last Friday. Spent 5 hours to get it going with no luck. Tried next day after I cooled down. Still no luck. Packed it back in the box and packed on top of all the other telco companies hardware I paid for and did not work. After reading all the comments, looks like I have been ripped off again. I’ve tried before for refunds and always no luck. I’ve had enough.
Hi Darryl. have you contacted the dedicated Telstra T-Hub support on 1300 136 841. The team will see if they can fix it or get you a new one if the issues persist.
I have had the Thub for about 3 months and all I have is Trouble the unit rings and soon as I answer it cuts out and when I communicate it like being in a tunnel. The battery on one hand set goes flat as soon as I use it. and the touch panel hardy works. What a piece of junk. I want to return it but when I tried to do it at my local Tshop the women just rolled her eyes back and gave me a 1300 number and advised that they have nothing to do with Thubs or their problems then just walked away. And when I rang the number I was on hold for ages and when I finally got through the tunnel effect happened again and also I could not understand the operator. I have tried everything to try and fix it. I am so disappointed with this rubbish I bet your CEO doesn’t use it thats for sure. Or maybe he’s not told about this piece of junk
Hi Paul. Sorry you’ve not managed to get throught to support. I’ve organised for somone in the T-Hub team to call you. Brendan
Hi, I have just read all the negative comments about the Thub phone, that I have been recommended by one of your sales reps to get, as she has one that is great. I have been renting a telstra phone for years, but am already regretting changing to a T hub AND I HAVENT RECEIVED IT YET.
What I would like to know IS, Do I have a cooling off period, or can I cancel my order NOW? Before I get the phone
This is because I am not liking what I have been reading, and I am a pensioner and cannot afford a dud phone, and have to pay a cancellation fee.
Please reply, thank you.
If I had read all these comments before I committed to the T-hub then I would not be spending my time writing this.
When I tried connecting the T-hub to the internet – I could not get a connection. So I called the support number as suggested. The call centre operator took me through the isolation testing – following the script maticulously – but unfortunately without success. She said she would esculate this to level 2 support and I should expect a call. Over a week later I decided to call as nothing happened.
I spoke to the operator – explained that level 2 had not solved the prooblem in over a week.
They insisted on going throught the isolation procedure AGAIN! I ended up getting pretty angry as they would not and could not put me through to level 2 support.
I asked to be put through to the supervisor. They promised to have level 2 support call me and gave me a direct numebr to level 2 support….so I was lead to believe.
Having heard nothing for a few days I called the “level 2″ support number. Which was actually complaints. After asking if they could help me and some very frustrating conversation – i asked to be put through to their supervisor.
The supervisor offered to put me through to tech support – so I asked – was this level 2 support? After further questioning they confessed that was the VERY SAME PHILLIPINES ALL CENTRE I had already encountered twice without success.
He wanted to close the complaint – but I insisted that nothing was accopmlished and that I had no confidence that Telstra management give a rats bottom – so the complaint should remain open.
So where has this left me….with a very expensive wireless telephone and further time required to go to the ombudsman and ACCC.
I believe Telstra have been deceptive and misleading offering a product that is not fit for purpose and a support component of this product that is not capable of delivering.
Telstra – you have really lost the plot! I think i will sell my shares.
Shame Telstra
Hello Roger. I’m sorry to hear you’ve had such a poor experience with us recently. Please use this form to send me your account and contact details and I will get someone to contact you from the T-Hub team.
Had same problem when i tried to connect my t hub, I had to change a setting in the modem and now it works fine.
I was cold-called about the t-hub & t-box about 3.5months ago – got the t-hub about 3 weeks later, which ruined my ability to receive faxes without being present, and slowed down my entire home network. The T-hub was only about 3 metres in direct line of sight from the modem yet STILL Constantly dropped out. I stopped even trying to use the t-hub as a tablet when i realised i could boot up my big computer and start browsing faster than i could even get bigpond up on the t-hub. It’s a great clock, but thats about it. Oh and the famous T-box never arrived, So i called telstra on a few occasions – the last of which was last week and after they tried to tell me it was a faulty t-hub issue [which it isnt, the t-hub is just s**t - and their tests proved it], i demanded they take their crap-hub back and cancelled the delivery of the still missing t-box. It took me 3 HOURS of arguing to get through to someone who would help me – but i got there in the end… And guess what – the bloody t-box arrived in the mail today! LMAO!! *clap clap clap* telstra – sterling effort… How about investing your money in products that work!
Just updated t hub software from B1.07H to B1.09M
Have been thinking about purchasing the T hub for a couple of months. Have Telstra ringing me back tomorrow as they rang on teatime tonight, and I asked if they could call back in the morning. Decided to do my own research tonight and boy am I glad I did, T hub sounds like a nightmare, you wouldn’t want one if they were giving them away!!!
Jane
wise lady, this product is cra% and should have been withdrawn a long time ago. Few of the commants here, apart from the Telstar man, have anything good to say about it BECAUSE, WAIT FOR IT, THERE IS NOTHING GOOD TO SAY ABOUT IT,.
Well i just got my T Hub version 2 today….
Was very user friendly and easy to set up…everything seemed to work well…
Am thinking i might regret getting it after reading these posts…i sure hope not.
Help, Brendan , the commmunity manager, i was conned into a bundle from testra, we had,nt agreed to anything and lo and behold our internet was stopped, by guess who, TELSTRA,our previous provider told us that Telstra had requested termination as they were the new providers, when we rang Telstra complaining about this unauthorised action the buck was passed from one person to another. To cut a long story short, we went ahead with the bundle, not long after recieving and setting up ,the T/hub packed it in, a new one arrived , we sent the old one back in the postage bag provided, set the new one up again ,went ok for a while and guess what? the phone stopped working , after many phone calls ,waiting ,talking to people i could,nt understand because they talk too quickly, it was finally agreed they would send out a technician, a week later a guy rocks up on saturday ,checks the line outside, comes inside tests the t/hub and phone , says its faulty, tells us to ring the T/hub number , i asked him if he could at least leave us with a temporary phone until the issue is fixed as we live in the country and are retiree,s , no phone available, i had an old number dial phone [1970,s]so that was connected and the technician left. Rang and reported the problem , and was told some thing would arrive in the post, and GUESS WHAT? , A BAG ARRIVED ASKING ME TO DISCONNECT AND PACK EVERYTHING UP AND SEND IT ALL BACK …..NO THIRD REPLACEMENT EQUIPMENT, THANKS TELSTRA. What are we supposed to do without anything to use , THE OLD PHONE DID,NT WORK, another frustrating wait and phone calls, i have my leg in plaster and could,nt disconnect the equipment and needed help, and i told the person i was talking to i did,nt want the the t/hub and just wanted a landline normal phone and internet, i was told that i would,nt be charged and that a technician would be contacting us shortly to do this service…..THAT WAS OVER A WEEK AGO! Brendan i have a cancellation number, can you contact me PLEASE, I DON,T WANT TO BE INVOLVED WITH TELSTRA AT ALL,….ENOUGH RAMBLING ……..HELP……David
Hi David, I’m sorry you have had such a poor experience with us thus far. I just sent you a personal email. Brendan.
received the new t hub 2, from first looking at it you get the feeling they have used all these negative comments to produce a more modern and user friendly product.
i had nothing but problems with the first version which i had returned then recieved another with the same problems and more so is no longer being used. this new thub2 has already been a hit with the family. i suggest at this stage throw the first version in the bin and upgrade to the thub2
cheers
Couldn’t agree with you more Peter. I also had T Hub 1 and had all sorts of issues with it. I now have the T Hub 2 and it’s so much more user friendly and I’m very happy with it
Hello Brendan
My story is similar to that of David wilsons above, I too was talked into a T Hub by telstra, I recieved it, set it up and it didn’t work, I phoned telstra to get a replacement.
The second one was sent out with a return bag for me to send back the old one.
I set it up it worked slightly better for a number of months, but it too has now stopped working completely.
Having no dial tone at all, I rang telstra from my mobile, I was transferred around and around for 40 minutes, to be told that a technician would need to come out and test my line and hardware.
The technician promptly came as I have medical alert to be told that it was my T hub to call telstra again, after 4 agonizing abusive phonecalls with overseas call centres and about 5 hours later I was told that I could not get a third T Hub till the old one was sent back.
I was extremely frustrated with the new policy of not getting a new one till the old one was back, told the operator, that I had no phone at all, that I had medical alert for 3 of my family members and I was told I would be sent out a temporary phone.
That was 5 days ago, today whilst I was picking my children up from school, the delivery was made and I now have to go out to Smeaton Grange to pick it up, a good 20 min drive, why not just my local post office? With a ridiculous allotted time of either 6.30am – 7.30am or 5.00pm – 6.00pm what a joke!
On my fourth phonecall to Telstra I was told that there was a T Hub2 that was wonderful that I could have that for an extra $3 a month on a new 24 month plan.
What a hide, why should I have to recommence my plan again, not taking in to account the 12months I have already paid for the first two T hubs.
If a better version of a product is available, everyone that has the current inadequate version should be upgraded.
I don’t see why I should be inconvenienced any more than I already have been, I should have a new T hub2 sent out to me, without the ridiculous solution of a temporary phone, without having to restart my plan all over again.
How much does Telstra pay in uneccesary or avoidable postage each year? money that would be better spent on the technology itself.
I have been a Telstra customer for 15 years having my land line, mobile, foxtel and internet provided at a whopping $400 a month.
I think I deserve to be treated a little better
Hi Kellie, I can see your recent experience has upset you and I just want you to know I’ve asked a local team to get in touch and see that you are a happy customer. Brendan
Hi Brendan – (Telstra Community Manager)
We got the T-Hub in our bundle of 200gb cable internet & foxtel IQ
We were told on the phone when we upgraded our internet package that the T-Hub was free so we took it the deal. Wrong, since the first phone bill we are being charged a $11 rental fee for the T-Hub. Also the phones are hard to operate, it rings once, so frustrating. We want to get rid of the T-Hub and have a normal phone.
Duane
Hello Duane, Sorry to hear that. I’ve asked for a local team to get in touch with you. Brendan.
I am having issues with the contacts on the handset. Some numbers come up when I go into the details on the handset and others when I try to get the letter up for example I need N nothing registers and if I go into details just get lots of things like @@@@****. Have tried re syncing the numbers, still the same.
We are so disappointed! We were very excited to get out new T-hub as we are gadget lovers. All started well, however in the past week the crackling on both the handset and tablet make it impossible to make a call. We have had to revert to our trusty Panasonic. I have tried resetting and Googling for help, which led me to here. A phone call to Telstra for a refund is definitely the next step.