Anyone for T?
Filed under: ADSL, broadband, entertainment, Facebook, gadgets and gizmos, innovation, lifestyle, music, radio, social media, T-Hub, Twitter, wireless
For the past few weeks I have been playing with the T-Hub.
When I got it home, I was sure the family would react the same way my parents’ generation did when the first black and white televisions were introduced into the family home for the 1956 Melbourne Olympics – everyone would sit around it, mesmerised by the incredible moving pictures they saw on the glass in front of them, not quite sure if this was some sort of evil magic preparing to cast a spell on them and reduce future productivity. (Amazing foresight huh?)
Well the greeting wasn’t quite like I expected. First comment was “what do we need that for?” My response (predictably): “it’s the latest technology to hit the home phone.” Response: “so what?”
Ok I thought – don’t get flustered, just take your time, explain it in simple steps, curb your enthusiasm, and win them over. Yeah right. As if that was going to happen.
Plan B – just plug it in, ignore the comments and let the technology speak for itself. So that’s what I did.
What’s in the box
Opening the box revealed three major components – the 7” screen and charging station (the T-Hub); the portable handset and charging station; and the cordless phone base station – that is the link between your cordless phone and T-Hub to the landline (home phone line). The three items all require mains power to run. More on that later.
The setup
A simple set of graphics showed me what to plug in where, and told me what information to gather prior to powering up the T-Hub.
Having three independent power plugs gives you some flexibility as to where to position the components. Practically speaking, as long as the base station can pick up your WiFi and can plug into the landline port, the rest is up to you.
Once powered on, the T-Hub leads you through the setup process that included testing my phone line, finding and connecting to my WiFi, and a few other fancy things in the background, including MyInbox (basically all of my messaging in one place that I can access from my T-Hub, BigPond or Telstra sites)
Getting Started – my first few icons
Anyone with young kids will know how silly it is to take them to a toy shop and suggest they take a casual, controlled stroll down each aisle and then go back and make a decision on what to buy. Well that was me with the T-Hub. So many fun things to touch and try, I didn’t quite know where to start. Being someone who is asked regularly what the weather is going to be today (do I really look like I would know???) I decided that was the icon for me to start with. Right away it gave the weather for my postcode. Wow. Suddenly there was some family interest in the T-Hub.
Next I touched the internet icon. This took me to unmetered BigPond content. Due to a family interest in the Master Chef reality TV show, I decided to look at the menus. Another winner – those family members who regularly go to the computer, search a menu, print it out, then take it back to the kitchen as a guide for a scrumptious meal, found that having it at your fingertips, real time, on the T-Hub was a great alternative. (See how I was slowly winning them around?)
Having recently cancelled the daily delivery of a newspaper, I was lost for things to do whilst eating breakfast. The news icon was the obvious choice as the next icon to try. Three articles in and I wondered why I had bothered fighting to unwrap the plastic off my newspapers for so many years! The only thing is, I had to stop myself picking up the T-Hub and putting it in the recycling bin once I had read the news.
One icon I really enjoyed was the internet radio. The sound is clear, the choice of stations is great, and I could even listen to sports coverage in another State – just because I could!
Still work in progress is the transition from a paper-based calendar that sits under the kitchen phone to the T-Hub’s calendar. It is easy to use really does assist in keeping track of a busy household. However, upkeep of the calendar is not my department.
Having Facebook and twitter access is cute, and goes a long way to positioning the T-Hub as much more than “just a phone”.
Phone?
Did I forget to mention that the T-Hub is ALSO a phone. Not just any phone mind you. An interactive phone. The T-Hub screen literally gives you access to up to 1000 contacts at your fingertips. If you make or receive a call and the number is not in your contacts, you have the option of storing it right away. And you can associate photos to your contacts as well. It doesn’t end there – you can also send up to 200 contacts to the portable handset as well.
Night mode allows the T-Hub to turn itself off until either a call comes in or you tap the screen. White Pages, 1234 and Yellow icons also save you time and work like a dream.
YouTube, USB and expansion
If all these features are not enough to satisfy you, the T-Hub also has a YouTube icon. I took advantage of this to watch my favourite Peter Paul and Mary clips last night – just to annoy the family who were watching a television programme I did not like. One more feature you must try – use either the SD card slot or USB port and turn your T-Hub in to a digital photo frame. I did, and holds it own against dedicated digital frames I have around the house.
In summary, the T- Hub is the most revolutionary home phone setup since the rotary (or decadic) dialling was replaced by dual tone multi frequency (DTMF) or touch tone dialling. (Can you really call it dialling when you actually push a button?). I urge you to go and take a look at the T-Hub. I am sure you will be impressed.
Please let me know what you think – if you have one, or are considering getting one.
Thank you for arranging for us to return the tHub, and arranging a full credit on our account (I assume that will reach next month’s account). I have received the express post bag however it is not big enough to send the packed box. Are people instead taking the components out and squeezing them into the pack with no cushioning? Thanks.
I am sorry to see my comment about the kids being able to access porn via the T-Hub (no parental controls comment) hasn’t been published. I guess Telstra doesn’t want any adverse publicity – or to warn Parents of a fairly serious issue.
Maybe another T-Hub forum that isn’t Telstra driven will publish it. I take it Telstra isn’t that keen on learning about users experiences or issues after all?
Hi Steve, Your comment was published here.
Is there any way I can sort my contacts my surname?
I have now received my T Box system back after considerable time. T system is working considerably different even though they said there was nothing wrong with it. I would like to thank those involved for solving a frustrating situation.
Hi Les, Glad to hear your T-Box is working for you. I’m here should you need any help in the future.
I recently purchased a T hub with a new telstra bundle and was looking forward to useing this new technology – but guess what! Out of the box the handset kept cutting out randomly so I called the help line and was told to remove and replace the battery (which I did without effect and contacted help twice more with the same response and still no fix after removing and reinstalling the battery several more times). I then eventually got an agreement from Telstra that they would replace the whole package and it would be delivered in two days. Suprise suprise,no replacement after five days so another call with another promise to replace within two days. After a further wait of five days I gave up and insisted on a refund which was agreed to,what a disaster. PS,forgot to mention that the online radio cut out for a few seconds every minute or so,what a pity the hardware/software does not deliver on a great design concept!
My T Hub has stopped working yet again. This is my second one and I really can’t be bothered calling the helpline evry time this happens. It is turning itself off. When you turn it on, it starts up and promptly turns itself off again. I use it only for listening to Brisbane radio which I can’t get here. Is there any way of getting out of this contract. I’m also wanting to get out of the T Box contract as the only time it works now is if I want to buy a movie. I still have to ring the helpline and get them to fix it each time but at least they do.
I’ve had Telstra (and all it’s older names) since i got my first phone in 1973. I’ve never used another carrier and always had great service until this T Hub/T Box fiasco.
If I could get them to work properly, they’d be fiine, but I can’t afford to keep them and then pay for other things to compensate.
Any ideas??
Hi, I have returned the faulty Thub in the express post bag provided but now I have noticed we have been charged on our Telstra account more than $200 to get out of the Thub contract, when the equipment was at fault not us. We would rather not have the equipment at all and stop the Thub charges please. If at the end of the day we need to have a replacement (working) THub required then so be it, but to be charged a contract cancellation fee is outrageous. Please advise.
Hi Sandra, I’ve organised a call to you regarding this fee.
Hi i have one of the first thubs released and it is still working fine even better now with all of the updates, i use it to listen to my favourite radio stations in the mornings.watch news updates at night and do a little bit of surfing and of course use it as a phone all of which work perfectly.The phone is great(a bit tinny)i am a little bit hard of hearing on most cordless phones but this one i can hear well.After reading all of these complaints i can only say i must be lucky to have one that actually works. To me this is a good product for the price.Thanks Telstra.
Ken, I’m really pleased to hear someone has a good one. I’m missing mine already and will have to sort my computer to listen to the radio, which is a pain when you need the computer as well ans it’s in another room. I can’t really be waiting weeks without a phone every time Telstra replace the THub though, so I’ll have to buy a phone and go without the Hub. I hope they do either sort the problems or go back to whatever thay did with yours.
Well, I have been reading all of the for and against comments here and on many other forum sites in ref to purchasing a T-hub. I have entered into a home entertainment bundle and am now very hesitant to continue with the hub.. it’s taken 3 weeks to get to the stage of receiving my modem T-hub and Foxtel (very, very long story) I’m no tech guru but I’ll give it a go and hopefully have a result like Ken, I will def publish on here one way or t’other. Wish me liuck
Ian
G`day, Well I hope you have better luck with your T Hub than I have with mine, with the machine constantly freezing up, base wont communicate with hand set set and to top it all off last night I entered a new contact and decided to sync the base with the handset for obvious reasons. Guess what? I now have no contacts left in my phone it seems to have deleted them all and frozen on the sync screen
Hello Dave. Please do contact T-Hub Technical Support on 1300 136 841 for assistance. They can help work out the fix for the issue over the phone or arrange for a replacement if need be. Brendan
have had T Hub not even a week and have replaced the handset after it would not hold charge for the time it takes to dial a number….will be taking this one back today as it is also doing the same thing argggggg
I have had my T-Hub for a few days now and I cannot use it for very long out of the dock without the battery dying, it doesn’t charge past the first bar.
Does anyone else have the same problem?
Hi Kellie. I suggest you contact T-Hub Technical Support on 1300 136 841 for assistance. Let them know your battery/charger is not working and only a few days old and see if they can assist you over the phone or provide a replacement. Brendan.
hi kellie i had the same problem but then me and my partner switched the power cord and works great
how do i log out of facebook on the T-hub?
Hi there, I am also lost at how to do this!
Havent tried this yet but found the following script on answersocean website.
Hope it works.
Okay to up the top, where it has the website. Click on it. Clear it. And re-write FACEBOOK in lower case letters. Then press done. wait. and then on the right hand corner after you complete it.. the account button will appear
Thanks Jonathon.. works well and makes the T Hub Facebook experience much better.
All the best
Gejazzer, Sydney
We have had a T Hub in place of the old DECT phone system in our house now for about 3 months.
My beef about it is that I greatly enjoy listening to Radio National that is not otherwise accessible where we are.
I find that I am constantly getting a message that the station that I am seeking cannot be recieved on T Hub .. try later!.. or words to that effect!. At the same time, I am able to access the same material streamed through the ABC website form my computer…so what gives????
My wife also seems to have chronic difficulties with the satelite handset dying in the middle of a converstaion for no apparant reason…It promises so much!… perhjaps too much?
Doug…..I got the THub for exactly the same reason. I’ve just sent my second one back because the battery died. Wouldn’t even work while plugged in. I’ve cancelled my contract for it now as I’m tired of being without a phone when is end them back. They do promise a lot and I wish they worked well for everyone. I now have to get all my radio through the computer so have to stay in one room while I listen. I certainly miss the Hub for that, but I’ll get over it…
ive found since owning the telstra t-hub
i have had multiple dificulties with the
unit set-up since day one of setting it up
i even had the first one replaced
well “guess what” the replacement wasnt any
better then the first one
then it got smashed at my cat nocked it off
the cabinet where a had it
so im back to use’ing the first one
souly to tell the time and to keep upto date
with the weather it aint any good for anythink else then a dust collector
but im stuck with it
Hi Telstra,
My T Hub shut down completely and the only way I could get it started was to remove and replace the battery. Now, it starts up but keeps shutting down????
Also, the internet radio has always cut out every minute or so???
Hi John, sorry to hear you T-Hub is not operating properly. Please contact Telstra T-Hub support on 1300 136 841. The team will trouble shoot to start with to see if we can fix it over the phone or get you a replacement if need be. Brendan.
I contacted Telstra support and they arranged to send me a new T box. I received it within 5 days and posted the faulty one back in the reply paid packaging they sent me. It’s been three weeks now and my new one is working fine (fingers crossed).
My second T Hub is not working now. It won’t connect to the internet. I’ve tried turning it off and on. I’ve tried reconnecting with the WIFI. The WIFI says it’s connected but when I try to get on a website, it says it’s not connected.
This is my second one in 3 months so I think it’s time it was returned and my contract withdrawn at no cost.
I tried it in good faith and now my contract should be withdrawn in good faith.
i was thinking of switching to t-hub but am havig second thoughts due to reading reviews
My additional handset has a busy tone. You can not answer or make a call from this handset. This is the second time it has happened. I fixed it the first time with a lot of fiddling (resetting) but I have had no luck with fixing it this time. What do I need to do to correct this
Hi Rebecca. Please contact Technical Support on 1300 136 841. They can help you and if need be send a replacement.
Am I able to return my T-Hub and get out of my T-Hub contract? It is a complete waste of money because of its utterly abysmal performance. It is so slow to even scroll pages, that I find the old yellow pages hardcopy or even firing up my PC quicker and easier than then T-Hub’s yellow pages. It really is ridiculously slow. I just feel completely ripped off having purchased it over 24 months knowing now it will never be used again. It is no where near as fast as it \appears\ on the advertisements.
Hello Chris. Please do contact Telstra T-Hub support on 1300 136 841. The team will have a chat and see if we can tweak settings over the phone or get you a replacement if need be. Brendan.
Yes you can Chris. I did. They took a bit of time but finally I got out of it. I must admit I still miss the radio but it only worked for a coupl of months and the one before thar worked a couple of weeks.
I’d love one that worked, but can’t be bothered with the hassle.
I just got a new T-Hub and i noticed it doesn’t have adobe flash player or can you get it?,My mobile has it on it and it is from telstra can anyone help me with this please?
I’m in the same boat. My little on wants to play games on nick jr and the like but can’t because this device has no flash
I am onto my third t hub and still not happy, I have had the following problems.
1) Radio does not work
2) Continues to freeze up on internet
3) portable phones do not hold charge
4) Portable phones cut out
5)T hub does not turn on.
I have repeatably tried to get my money back no solution, so I have the patience to continue getting new t hubs forever whilst they break down. If you pay good money to Telstra you should get good value the t hub is clearly not good value
Hi Craig. I’m going to do what I can to help. I will ask a local T-Box team member to give you a call. Brendan.
Hi Craig,
This seems to be problems we all are enduring with the T-Hub product. I hope they can do some sort of major firmware upgrade or product replacement of some sort to adress the issues.
At the moment all it is really good for is an overpriced digital picture frame.
Hi I just called technical support to see if there was anything they could do to help stop the freezing when on the internet or playing the radio.
Get this, I was told that I am overcharging the unit as the AC adapter stays plugged in the wall 24hrs a day! This means that everyday the unit shall be removed from power and only be charged for one to two hours a day. Absolutely rediculous for a newish piece of electronic hardware but anyways I will try it.
Oh and you need to turn on and off occasionally to also attempt to keep device freezing from happening.
Is there any talk of upcoming firmware/hardware upgrades to counter these issues?
My T-hub has black screened, have had nothing but trouble with it from day one…thought I was getting the latest technology but am paying for a paperweight instead… very frustrating. At least my handsets are working at the moment,
Hi Kathy, Sorry to hear your T-Hub is giving you a black screen. Please contact Telstra T-Hub support on 1300 136 841. The team will trouble shoot to start with to see if they can fix it over the phone or get you a replacement if need be. Brendan.
Brendon
are ou reporting thse comments to your bosses, are you telling them that clearelly it is a dud product, lok at hom many unhappy customers there are on here. You must be so embarrissed to have to be the contact for such a bad product.
My new t-hub keeps dropping its wireless signel out or has a poor signel but the thub is only a meter away from the wireless modem i have to keep reconnecting it all the time, what should i do
Hi Nick. sorry to hear your wirelss signal is not consistent. Please contact Telstra T-Hub support on 1300 136 841. The team will trouble shoot to start with to see if we can fix it over the phone or get you a replacement if need be. Brendan.
Hi.. Just recieved my T-Hub on Tuesday after listening to the salesman spin his thoughts about the T-Hub and thought ok sounds great with the plan I was getting.. Wednesday night had to ring the T Hub hotline as not even 24 hrs had passed at it has frozen up..
So I ring up and get the band aid solution of turning it off and removing the battery. It boots back to life the technical department tells me to monitor it for another 24 hrs and see if that solves the problem. Judging by this page I don’t think so and has got me thinking. Did I really get a new one or just one that had been returned from a previous owner and now I have somebody else’s problem..
I think time will tell.. If I only knew the problems existed before hand I wouldn’t have even bothered by it, judging by the complaints on here.
Cheers.
6:55 pm Thursday night. Not even 24 hrs into the monitoring of the T-Hub and another call to the T-Hub Hotline.. Problem solved.. Send you out a recovery bag and send it back to us.. Mean while we will send you out another new one or another one we can’t fix..
Can’t wait for this one..
Cheers Telstra…
Does the t-hub allow you to asses your hotmail, yahoo etc mail accounts??
Sure can Stacy. View, compose and delete your BigPond email from your T-Hub. You can also retrieve email from third party email providers if you have set up the ‘Get External Email’ service within MyInbox. There are also quick links to Gmail, Yahoo and Hotmail from the BigPond Email login page. Check out this post by Michael Lewis.
OK…..I think it’s time something was actually done to fix these issues.
I’ve been a Telstra customer since before Telstra existed. I’ve never actually had another provider since I got my first phone in 1972. I’ve always been happy with the service (or I would have changed)
I currently have 1 home phone, 3 mobiles, 2 lots of internet, 1 TBox and I used to have 1 T Hub.
My phones are fine, internet is fine. My TBox plays up almost every time I turn it on. The support people fix it every time, but it still means a phone call.
I went through 2 T Hubs. Both times the battery wouldn’t charge and it wouldn’t work even when plugged into the power socket.
Something is obviously wrong with the these products.
I had to buy another phone to use at home when i sent my T Hub back each time.
Now, I’ve cancelled the contract for the T Hub.
I really miss listening to my favourite radio station. I can’t always listen on my computer. Now I have to go and buy another product to do this.
It really makes me wary of using Telstra products anymore.
If anyone has any ideas for my “radio” problem, I’d love to hear them.
I had heaps of problems with my T-HUB from when I first bought it. after 4 Months it was sent back to Telstra as requested. Telstra had the hub for some weeks and early in July it was returned working and I wrote on here thanking Brendan. It didnt last long the charger seems to have blown up and once again we are left without the most expensive phone I have ever bought. The whole system is a heap of CRAP. and that comes from somebody who has spent all of his working life in Communication and electronics.
Hi Les, Sorry to hear that. Please call 1300 136 841. Let them know your needs and if you need further help contact me here. Brendan.
We have 3 Handsets.
1 of them at the moment is on a permanent Busy Signal – we cannot use.
Sometimes the phone rings and I have to go to the phone in the kitchen, the study, the bedroom to try to get a Handset that will answer & not one Handset will answer, they appear to have menopausal moments and so I miss answering the call.
Then later the phone will ring and I find a Handset that will allow me to answer the call.
My question today is how can I remove the Busy Signal from Handset Number 1.
We had that with T Hub #1. Ring the help line. They fixed that quickly for me.
Hello Gail. Please contact Telstra T-Hub support on 1300 136 841. The team will see if they can fix it over the phone or get you a some replacement handsets. Brendan.
hi , the facebook app is not working at all ??
hi, i have the same problem, neither the icon or typing the facebook address will access facebook, i keep getting a error message. HELP would be appreciated.
KM. Have you already contacted Telstra T-Hub support on 1300 136 841? They should be able to fix it over the phone or get you a replacement if need be. Brendan.
I have had a T-Hub for a year now. It was bundled with a cable broadband and a wifi modem thrown in too. Supposedly all for the same as I had been paying. In practice it worked out a few dollars more but for the broadband I didn’t mind.
For me, the T-Hub was really an experiment, an amusement, a “why not if it’s free”.
Initial impression was ok as it met my limited requirements. But I immediately saw that anything internet doesn’t work well. Anything going through Tesltra adresses seems to encounter glue on the way and get slowed down. Any real internet sites and the device constantly freezes, sites time out and you get returned to the (T-Hub) home page, etc. Sometimes I have to power it off and on again. Sometimes a handset gets busy and won’t answer a call. But nothing that bothers me enough to suffer the tortuous queues of the Telstra service call system. My wife feels differently – it would potentially be a major tool for her, being non-IT-literate, but she just wants to get rid of it because it fails even her simple needs of web browsing.
The 2 things that work reasonably well – so long as I remain in wireless range – and which are pretty much all I use it for – are the weather (unfortunately limited to Aus) and news. I check these every day at breakfast and that’s about it.
But: I work in IT, and a detached review of the functionality, usability, and reliability of this device leaves me shaking my head. And that’s without reading the comments on this stream. It’s a nice idea poorly designed and poorly executed,
and the handsets remind me of the cheap plastic products you get in Xmas crackers.
I think it’s a great pity, and a lost opportunity for Telstra, and I cannot see why they don’t just fix it.
Did anyone lose their head for this product, I wonder?
Didn’t I read a few days ago that Telstra is withdrawing this made-in-China useless product saying the take up wasn’t what it expected rather than acknowledging the product is a dud? If I am wrong and the withdrawal is about another Telstra product, then again I suggest this one be withdrawn and people’s money refunded.
I commented on here many months ago now about my similar experience with this product and have been receiving the newer posts as they are made by others suffering the same fate or worse. It seems that this Brendan that has been representing the T-Hub on behalf of Telstra on here has been doing his best to passify those with their respective issues, but has clearly steered clear of admitting that this is indeed a poor product and a lack lustre representation of the technology that does indeed exist for this type of product. If Telstra was serious about keeping long term customers such as myself and no doubt many others who have taken the time to both comment on here and suffer through the arduous task of attempting to contact Telstra’s service centre by phone to try to sort it out rather than just return it, then they should ‘man up’ (for want of a better way to put it) and admit it is a seriously flawwed product and that they will recall it in an attempt to at least look like they are trying their best to rectify it, instead of band aid solutions like ‘reset it or turn it on off and back on’, or suggesting that the customer should contact Telstra service to try to resolve it over the phone, which you know most of the time is only wasting time.
I couldn’t agree more with you Michael. If Telstra wants to keep customers from changing carriers they should should show some good faith and recall the product with a full refund.
Just got my new or refurbished, 2nd T-Hub delivered today. See if this one can last longer than a few days before I have to ring them up again. Judging by the last two comments I think I should start ringing now.
Well “I am not happy Jan” after reading this page! About ten minutes ago I won an auction on E-Bay for the T-Hub. In about 5 days time, I guess I will be writing again to tell you all that the council has refused to take my phone away in their recycle bin!!! I will definately let you all know.
Poss
I was talked into a new bundled contract by a Telstra rep. The T-Hub arrived and it was so fantastic within an hour I had bought another one second hand on Ebay. Then about an hour or so after that my brand new T-Hub froze. I re-set it then it froze again, and again, and again. I eagerly awaited my Ebay T-Hub and when it arrived I set it up thinking surely this one will work. WRONG…within a couple of hours of setting it up the phone rang but not the console…it was frozen and to make matters worse after I had shut it down it would not re-start without first having removed the battery. It freezes now more often and more quickly than the original. I now await Telstra to send me a replacement console but I hold very little hope of it working having now found this blog and reading that lots of you have exactly the same issues as me. Why do they continue to sell these dogs ? WHY ?
Hi Darren, Sorry to hear you’ve had these negative experiences. I trust your replacement deveice will meet your expectations. Brendan.
Well I got a replacement T-Hub and guess what ? it froze as well. So I sent it back and got another replacement and guess what it’s frozen now too. I am going to contact them again today and arrange another replacement but I seriously doubt it will work but I am determined to see this through to the end. I would welcome anybody from Telstra contacting me to discuss this situation as it has gone past ridiculous and is now quite amusing. I am telling everyone my story and warning them about this product. I still cannot understand why Telstra would ruin it’s brand with this worthless junk ? Why ?
My T-hub just arrived today and after reading this forum I am not expecting good things
.
Fingers crossed I guess.
One thing I am finding frustrating is that the hub is telling me I need to install adobe flash player to see lots of things on the net, yet I have no idea how to do it. Nothing seems to be working. Any advice?
Hi Kylie. I’m afraid the T-Hub is not compatible with Flash.
Oh Dear!
I have had my T Hub for one day and its seems to be working, although it did lock up when viewing the news, a simple reboot fixed that.
I wish I had researched a little harder before committing to a contract.
But fingers crossed 24 hrs and no issues, I certainly hope Telstra have heard these comments loud and clear and I have a component that will work flawlessly.
when i set up all my contacts on the thub and said yes to save to handset, but there’s no contacts on my handsets at all, please help.
Woranaree, You can call the dedicated T-Box support team on 1300 136 841. They can answer your questions or offer assistance. Brendan.
I turned my t hub off last night and now it refuses to turn on!
Red light comes on then goes off after 10 secs or so.
Hi Woody, Have you already contacted Telstra T-Hub support on 1300 136 841? They should be able to give you a fix over the phone or get you a replacement if need be. Brendan.
I wonder what happens to all the replaced ones? I’ve sent two back and it seems lots of others have as well. I really miss my T Hub and would get another one tomorrow if I knew it would work. Such a pity. You’d really think Telstra would notice how bad the product is.
After 2 failed T-Hubs my third one arrived today. Judging by past efforts and reading these posts I should be ringing up the T-Hub fault line by Wednesday.
Hi, just a further comment to my previous post,’ my THub was one of the first ones made and I don’t know why after reading all of these comments but mine still works perfectly.I use it daily,listen to my favourite radio station,make phone calls,watch big pond news and when not being used it acts as a digital photo frame. I don’t use it much for web surfing as I have other computers which are much better at that.All in all mine has been a good product for the money.
My case was elevated in priority with the T-Hub team. The suggestion now is to wait for the next software upgrade which will be available within a few weeks. They reckon this should resolve the issue of them freezing all the time. I will wait and see. I am not confident.
Our THub has had so many problems with so many calls to support team. Its was ordered by phone but not delivered until I went into a Telstra Shop and complained. When it finally arrived (October) it only half worked as a phone and Web (some mail services didn’t work at all!) Oh, and it manages to scramble the in-home wireless network addressing and prevent web access. I made numerous calls to sort this out but it kept happening. The “old” Telstra used to make robustly engineered products – but this product seems to be full of “holes” – I only hope security isn’t one of them. We are returning ours.
I was in a Telstra shop yesterday (Broadbeach) asked about the T-Hub and was told that it had problems initially but they were fixed. I mentioned this site to the lady who didnt want to know and quickly found another custpmer she could talk to.
I have been having problems with my T hub since I received it back in April 2010, I had taken the battery out and put it back in (a number of times), reset it, updated the software and even had the phone line tested for faults on more than one occasion. I rang up and arranged to have the T hub returned in September, sent it back in the supplied bag in October and told I would have a credit put on my account. I again rang up in November as no credit had been applied and the customer service agent assured me she would call back with a resolution. After waiting two weeks for a phone call I am now(December) back on the phone to telstra looking for someone to let me know what is going on??? GETTING REALLY ANNOYED!!! I am now being told that I never had a T Hub on my account?? Seriously Telstra, get your act together!!!
Hi all,
I got a “free” T-hub with a telstra bundle last year. I naively hoped it would save me buying an ipad. Within 48hrs it was apparrent that the build quality was barely C grade. Web surfing was painfully slow when it did work. Needless to say it soon was in a plastic bag on its way to chatswood westfield T store to return. Alas I was informed they couldn’t accept it and i needed to call up and get a recovery bag. Any got busy with life and discovered it in a draw the other week – recovery bag now belatedly on its way. the plan is to swap for a t-box as couldnt be any worse than the T-Dud. Looks lke Kens experience is the exception rather than the rule. I would save your time and effort and just get an ipad!
good luck to all