Comments on: Better Broadband for Business – 10 MPS on TBB Ethernet

By: Joel

Joel — Mon, 25 Jul 2011 11:23:33 +0000

I’ve still had no response from telstra regarding this product, I guess I can assume at this stage after waiting 3 months that nobody is going to call us.

We went ahead with an unlimited adsl plan from telstra instead which doenst really meet our needs.

By: Henry

Henry — Fri, 22 Jul 2011 15:35:08 +0000

are you serious? I call many time to Telstra but no one know about this product.

By: Marcus

Marcus — Wed, 25 May 2011 01:31:39 +0000

Whilst the TBB Internet sounds promising it is still too expensive for many small businesses. Ourselves like many other business require higher upload speeds than currently offered by Telstra’s ADSL service. Many other providers can provide ADSL 2+ with annex M giving users up to 2.5Mbps upload at similar prices to Telstra’s business ADSL plans.
Telstra’s reluctance to offer this standard technology appears to based on protecting their higher cost business services. The one flaw in this approach is that rather than paying for these high cost plans users such as ourselves will just go else where!

By: Joel

Joel — Mon, 28 Mar 2011 23:40:27 +0000

I tried to call telstra from the number listed on the telstra website for Ethernet and got sent to the business adsl number who then put me through to the provisioning people for ethernet would couldn’t tell me anything and were annoyed I had been connected to them, they sent an email so someone from ethernet sales could call me back, after a week I tried again, same story, went to adsl business who told me I had called the wrong number then they put me through incorrectly to the provisioning people who were again annoyed about the misplaced call and sent an email to ethernet sales.

I’m sitting here waiting to move forward not knowing if we should just go with adsl on a 24 month contract or wait for someone from the ethernet sales to eventually call us.

We are in a regional area but 30m! from the local exchange which has optical fibre and adsl 2, can I get ethernet or am I just wasting my time waiting for a call from sales that may never come? I need to be able to transmit over 3000gb a data a month at upload speeds of at least 2mbits, but the faster the better. I would like to do this for a sensible price that is competitive with the data center we currently use in the USA.

By: Brendan O'Keefe [T-EX Customer Engagement Manager]

Brendan O'Keefe [T-EX Customer Engagement Manager] — Tue, 01 Mar 2011 05:25:16 +0000

Hi David, I’ve sent you a personal email. Let me know your details and how I might help. Brendan.

By: David Hall

David Hall — Tue, 01 Mar 2011 05:20:31 +0000

Dear all – including me, a contributor to this blog.

What a woeful creature Telstra is!
It’s so easy to get lost in your wonderful website…desperately trying to find something relevant to the current problem – to no avail.
All the impressive announcements…. all the let-downs and disappointments!
Like all you fellow bloggers, I have yet to get anything like a response from Telstra on anything!
Things were going along steadily a few days ago and I really contemplated cancelling my other ISP dialup service.
Unfortunately that was tempting providence because I had great need to resort to it again within 24 hours.
Can I say loud and clear to Telstra, if I had any other choice I would go to it immediately.
Your service is so exceptionally poor, and your publicity machine with all it’s trumpet blowing and gloss is a national disgrace. A huge proportion of your customers are not ‘capital city’. They range from outer suburbs to the outback and they are not getting the service they need and deserve.
Some sort of response to the problems experienced by the participants to this blog would seem appropriate.
However, I’d be amazed if even the most scathing comments were to invoke a response.
As with beating ones’ head against a brick wall – it’s nice when one stops doing it, so it is with your long suffering customers. Many like me who are looking for the opportune moment to bid you goodbye.

By: Edmund Balnaves

Edmund Balnaves — Sat, 26 Feb 2011 21:08:42 +0000

Try to ring Telstra about this product – I did. It took 5 calls & 4 days before I found a sales area aware of this product

The pricing, unfortunately, is massively greater than competitive products in the market for business broadband ethernet.

I do use Telstra Business ADSL services (and another provider) and was looking for a migration path, but it may not be with Telstra if this reflects their awareness of the product and its competitive market placement.

By: geoff p

geoff p — Wed, 20 Oct 2010 04:17:20 +0000

i think you need a spell check before you worry about a psych. good constructive criticism there i’m sure that’s the purpose of these articles

By: Brendan O'Keefe [TEX Customer Engagement Manager]

Brendan O'Keefe [TEX Customer Engagement Manager] — Mon, 20 Sep 2010 02:25:18 +0000

Hi Pam. I apologise for all the problems you have encountered so far. I’ve asked for a response on why you can’t access all the information you need to online and fo someone to call you.

By: Pam Burgess

Pam Burgess — Mon, 20 Sep 2010 01:18:46 +0000

On the 28th August I posted that I had a problem with my online account where I was not able to see all of my mobile phones. Part of this has been corrected so that now I can see the current bill for all 24 phones but I can only access the unbilled calls for the original 12. This seems ridiculous as I have a paper bill at home that reflects the current bill. It is the unbilled that requires my constant attention to make sure that the correct usage is happening for each cap.
I have rung 132000 on several occasions unsuccessfully for this and also to change some passwords. I was told that I should visit a Telstra store where they will be able to help me. I have visited two Telstra stores and been advised in both that they do not have any access and I must ring the 132000 number. I love puzzles but I do like them to have a defined end. This has taken hours of my time and I am no closer to a resolution for either the passwords or the online account problem.
I’d like to emphasize that the people in the Telstra stores were very friendly and pleasant but absolutely useless. In one store there was a Telstra representative doing a survey on customer service, to whom I told my plight. He wrote it all down and I waited with anticipation for a response. Nothing….
Brendan, do you have any suggestions about what I should do next??