Comments on: First look at the Telstra EasyCall™ mobile – complex tech made simple

By: Ian [Telstra Community Manager]

Ian [Telstra Community Manager] — Mon, 20 May 2013 05:05:59 +0000

Hi Ernie,
You can hold down the ‘#’ key to engage / disengage silent mode.
I’m not sure about the button on the back. Here is a link to the user manual, which may have more information.

By: ernie wright

ernie wright — Fri, 17 May 2013 22:37:19 +0000

I have a telstra easy phone 2 i have a red silent mode enabled icon on my screen at the top how do i remove it from my screen?

also the button on the back should it be up or down i only use the phone for calls

thanks ernie

By: Ian [Telstra Community Manager]

Ian [Telstra Community Manager] — Mon, 29 Apr 2013 04:06:26 +0000

Hi Andre,
If you hold down the ‘#’ key it should enable and then again to disable .

By: Andre Koopmans

Andre Koopmans — Sat, 27 Apr 2013 00:22:51 +0000

How do you remove Silent Mode enabled

By: Dan Michael [Community Manager]

Dan Michael [Community Manager] — Mon, 11 Feb 2013 00:28:16 +0000

Hi Kathy our customer service team can help out with using this feature of the phone. You can start a live web chat with them here.

By: Kathy

Kathy — Sun, 10 Feb 2013 05:02:22 +0000

HI I saw one question about extra ringtonnes but the eprson had trouble downloading. My mother needs a distinctive tone but I can’t work out how to download as there is no cord with usb in the kit. Any help appreciated. Kathy

By: Leigh Price (Blog Editor)

Leigh Price (Blog Editor) — Mon, 04 Feb 2013 02:04:30 +0000

Hi Lynn - our customer service team can help out with using this feature of the phone. You can start a live web chat with them here.

By: LYNN MORGAN

LYNN MORGAN — Sat, 02 Feb 2013 21:15:00 +0000

Sorry to ask again but I am having problems with the silent mode on my easy call phone.At the moment the silent mode symbol is flashing on the screen and stays like that no matter how long I hod the hash key down. In Audio Profiles I have set the silent mode at off. So please how do I turn the silent mode off once and for all?

Thank You

By: Leigh Price (Blog Editor)

Leigh Price (Blog Editor) — Wed, 09 Jan 2013 05:33:11 +0000

Hi Michael, I’ve just sent you an email to follow up on this.

By: michael - TELSTRA HATER

michael - TELSTRA HATER — Sat, 05 Jan 2013 17:26:33 +0000

i bought one of those “big button” mobile phones from telstra for my 91 year old war veteran and pensioner father. clearly he is not interested in knowing about state of the art mobile phone technology whatsoever and making lots of calls. he just wants a phone to use in emergencies – either making and receiving calls – if he falls over, crashes his scooter, feels faint preceding a stroke etc. after contacting countless telstra personnel and even mr david thodey, the telstra ceo and all his sicophants i was told that i can’t buy the phone outright or on a plan and pay a nominal and reasonable post-paid charge on his or my monthly bill of about $5/month which i did with optus, i had to buy a pre-paid plan that was “locked” into telstra. against my better judgement i settled on a 12 month pre-paid for deal and was told we would be contacted when the pre-paid was used up. i have discovered that he received ONE sms advising that his account had expired, and that was around three months ago, and after he asked me to check to see why his phone wasn’t working properly just a few days ago. everything i told telstra would happen did happen. oh why did i leave optus? telstra is full of smart arse kid sales persons and marketers who know little about elderly customers’ needs and wants, and i just wish they would listen to their loyal customers for a change. now it looks like i have to go back to that black hole of customer empathy, called a telstra shop, to negotiate a suitable deal for my father before he dies.