Being on Australia’s largest and fastest national broadband network just got better!
Filed under: ADSL, broadband, customers, mobile internet
I want to share some news about a great new offer from Telstra.
Our very popular BigPond Elite Liberty 25GB ADSL & Cable plan has just become even better value for those customers with a full service Telstra home phone on a Single Bill. From 29 March until 31 May, customers can take up a 24 month plan for just $49.95 a month. This plan is really suited to fast web surfing, always-on access and sharing with multiple computers. Remember, this offer is available for a limited time only so act now, visit BigPond at the sites below or your local Telstra store or call 13POND.
Latest Telstra Big Pond Cable offer
Latest Telstra Big Pond ADSL offer
As always, we welcome feedback from our customers so let me know what you think.
Why are all your packages centred around the ancient landline phone?
I’d consider bundling my cable internet, mobile phone (currently with Vodafone) and probably my Foxtel account if there was such a package (at an attractive price of course).
I don’t have nor need a landline phone.
RE: EVAN, “Why are all your packages centred around the ancient landline phone?”
I agree with you mate.. I have no use for Landline either..I suspect a great deal of people dont..
Because their landline service is not exactly profitable anymore, because as you said few people have a use for landline services. Hence this push
Any drop in prices is good, wasnt that long ago that bundle was around $100. Is good to see Telstra takin’ some notice of Market Price trends.
TELSTRA – PLEASE PAY ATTENTION!
You need to get up with the times. The majority of YOUR customers don’t want or need a land line.
We want DATA DATA DATA…… Please give us better Data pack options. Your prices for data are far beyond your networks supremacy ( I do admit your coverage is great ). But Please it’s from now on its ALL ABOUT DATA not how many texts/calls you give out.
So if you’re already on a BigPond 24-month plan can you switch to this one? Or will you have cancellation fees?
I am a long suffering Telstra customer.
I have what I would say was a VERY average service bundle.
2 $20 business mobiles
a land line and
a 12 Gig ADSL account
The 3 phones and the ADSL are on 2 separate accounts because when I converted my dail up to ADSL, single billing was not an option.
I expect that I am in the majority with most, \GOOD\ IE long time,Telsra customers, who would have migrated to the current technology ( ADSL) and been stuck with two accounts.
Through this time on this 1 service bundle Telstra have gone from
4 Bills Mobile Landline and dial up combined ……to
16 Bills Mobile and Land line x 4 + monthly ADSL to
24 Bills Mobile and Land line monthly + monthly ADSL
I have been hassling for 2 years to get onto the single billing system. I am told as of yesterday that this is \still 6 months\ away.
My points of concern are:
1. No customer should be subjected to 24 bills a year for what is a very average bundle of connectivity services. Especially if purchase from the 1 provider.This is Just taking your customers for granted
2. And more disturbing. With the above service bundle as a new account, the subscriber would be entitled to a $10 discount for the grouped mobile and $10 for the ADSL. I suspect that for most dual account holders this discount is not applied, and Telstra keeps the $10 or $20 a month…..And these by definition are Telstra’s best customers. I was advised by Bigpond CS this week that by going on to a single bill, they could do my 12 Gig account for $39.95 instead of $59.95 due to the multiple service discounts. However………..single billing was still not available.
These group discounts should be applied by Telstra, for all dual account holders, from when that discount was available on a new service bundle.
John Simpson
Hi John
You are not the only Telstra customer having these LONG TERM ISSUES trying to get a single bill from Telstra.
Every month for 18 months I spend 2 hrs trying to get a single bill only now to be told it cannot happen. One of my mobiles has been moved to the new Seibel system and can NOT be single billed with the Landline, ADSL, Mobile and Wireless Modem.
The more services that you use from Telstra the harder it is to work with them – I thought customer service should mean it gets easier!
I DON’T NEED A LANDLINE TELSTRA. I use my mobile caps to make calls.
It would be a good idea before offering anything to have a service we could use to make decent calls for a start and as for internet thats a joke out here we have to have satelite as we get told telstra wont change the old copper wire and wont be fetching adsl to where we live even though thay have a few ks down the road its fine if you live in a city but stuff the country dwellers and farmers just charge them extortionate fees to connect to anyone who will provide a internet connection one more thing i always thought if something was unlimited it didnt have a limit or thay get round that by strangling the speed even third world countries have a better and reliable internet than we do about time telstra got broke up and we had lots more competion to provide internet services to the country and bring prices down , you may give more data on pre paid but the other offers out there offer more data why ? can thay do that and not telstra and why only 30 days time limit why not 90 like others sound good when telstra say hay look what we are giving you but look around you and what else there is sorry telstra about time you woke up and stopped sorted things out
http://exchange.telstra.com.au/2010/04/06/being-on-australias-largest-and-fastest-national-broadband-network-just-got-better/comment-page-1/#comment-4356
John,
Thank you for letting me know about these issues.
I do apologise and I have arranged for them to be investigated.
Someone will contact you shortly to discuss how we can resolve them.
Thanks again for bringing this to my attention because we do need to get to the bottom of these issues and fix the root causes.
All the best,
David
ive seen what youve done there drop the price but drop the home phone plan so if you make a single phone call it goes back up why drop the plan price if your just going to change one of the packages….. so its all still going to cost the same if it was such a “great idea ” why try to decieve people to make it seem like a better idea when its going to be the same in the long run ?
I live 20km outside of Perth CBD and can’t even get ADSL1 because we get told Telstra won’t update their old copper wire at the local exchange. Is this really an example of Australia’s largest and fastest broadband network?? Seriously, Telstra, get with the times – I thought Australia was a developed country, not a third world country. I agree with the earlier comment that Telstra needs to be broken up so we can get a proper telecommunications company to provide a decent service. I think Telstra’s company moto must be to provide the least valuable broadband service, at the highest price, with the worst customer service. They would not even tell us why we could not get ADSL, some nice person at iinet explained it and we couldn’t have it with them either cos Telstra have the monopoly on EVERYTHING but don’t provide customers with ANYTHING.
Why can’t you upgrade people to ADSL1 or 2, or cable for a price? You say not possible! Why can’t you run surveys or get people to sign binding contracts in certain regions so you can justify and therefore upgrade services. Any normal business can provide a service or good in their area of expertise -for a price. But Telstra can’t do this, the company should be renamed to STUPID, because any business that operated in the way Telstra does would be called this. Telstra -anger existing customers who don’t get the deals or competitive prices their after. Plus don’t get potential new customers, who would almost throw money at any company who would provide them with upgraded services. Telstras long term future is grim as any business run like this won’t and doesn’t deserve to survive in the long term. Plus the shareholders are and will continue to suffer. A very strange organisation.
Adam
The majority of YOUR customers don’t want or need a land line.
really Adam? based on what research? the majority might be a slight exaggeration, you think?
back to whirlpool/Internodepool you go. must be Hackett sending in his cronies
as a happy Telstra customer , not an employee nor shareholder, I am sick to death of the whinging. What are other providers doing that is so much better?
keep up the good work Telstra.
I think Darren has summed it up well. A very strange organisation with a grim future indeed. I cannot understand how Telstra have survived this far and I’ve yet to actually ‘meet’ anyone who has anything good to say about them. If they can’t shape up to what customers want then they should move aside and let someone else do a proper job of it.
drahcir…
Just like over at ZD, you are keeping us (well me) amused again… thank you.
“Must be Hackett sending in his cronies” you say. Really drahcir, based on what research (sound familiar)?
Also, what is this phobia of your’s with Internode? If you’re a happy Telstra customer great. I am to a degree too and recently received wonderful service from Telstra, so I remained with them…
But it doesn’t mean I walk around with my eyes closed pretending eveyone else who is having problems, is a whinger, and that the sun shines from the Telstra backside!
Anyway… here’s a URL to a thread right here at TE and another at ZD. Please read the replies and this will answer your question. Between the two threads there are some 170 comments and at a rough guess 150+ aren’t overly glowing.
Ironically mine is one of the nice ones, lol…
http://exchange.telstra.com.au/2010/05/27/thats-a-change-telstra%E2%80%99s-new-customer-service-initiatives/comment-page-1/#comments
http://www.zdnet.com.au/value-has-its-price-telstra-339303363.htm
So following that, you can do –
a) As Sol and his supporters did and call them leeching Telstra bashing opponents and disregard them and their views…
b) As you just did, whingers and disregard them and their views
or
c) As David Thodey is doing and look at them as potential EX-customers, giving you free advice, before you lose them.
Which one do you think is the better option?
Personally I like a) it’s much more fun in reply…LOL.
I have switched to this 25GB for $49.95 a month for 24 months back in April 2010. But after just 6 months, I received a bill for $99.95. Even with a $10 credit for Full Service Fixed Phone Credit, and another $10 for ADSL Member Benefit, I still have to pay $79.95.
So I called the customer care service, and was told that the $49.95 is only valid for 6 months. Please explain??
Hi Jeffrey, could you please send your details (account number, contact number, email etc) and I will pass your details to the appropriate team.
Contact Us form.
Cheers
Mick
Why is it that Telstra Mobile Network can take 7 days to alert me that I have a message? I have numerous Black spots in Townsville where I live despite having a Blue Tick phone” which gives me coverage over the State” Telstra is no better than Vodaphone in coning the general public, they may be even worse than Vodaphone. I have a home email service which does not work, a mobile service which gives me messages 5/7 days after they have been left by a customer/friend , and this from the leading Telco, wow aren’t we the lucky country? 2nd rate crap which we get to pay top dollar for, who is the dumb one in this equation? not Telstra that’s for sure, it’s us!!!!
Why do we pay for service that are not provided? why do we believe that it is just us that is having problems?. If someone can out a class action against Vodaphone, we should gang up against Telstra, until we get value for money.
I really would like clarification on ADSL2 signal degradation. I was contacted by Telstra in February to bring back my 2 landlines, 2 mobiles and bundle with Foxtel and ADSL. I was to be given a free upgrade to ADSL2 as a gesture of goodwill by Telstra. After many months of hours spent, I never got ADSL2 and was told that I could only get the 1.5kbps as I lived 4.2kms from my exchange. As I need better speeds as I connect to my company’s server by a VPN, I had no alternative but to go to a mobile internet router solution. Whilst this gave me a modest improvemnt , it is nowhere as good as even ADSL1 let alone the ADSL2 package I was offered.
My reason for recounting this history is that I was speaking to a neighbour (no more than 250m from my home) who advised me that he had ADSL2 withoout any problems!!. I would like a Level 3 technical response to this issue asap.
Hi Neal. I’ve forwarded your complaint and request for a tech to visit you. You should get a call to arrange an appointment in the next 48hrs. Cheers, Brendan.
Hi Neal, Glad to hear Nadim was able to assit you with your questions. Brendan.
the multiple product benefit / multiple bills is a black hole that one must simply assume sucks in a load of cash for telstra, at the expense of unwitting customers.
i had to make an official complaint to telstra to actually get my multiple product discount (i assume many people don’t notice they aren’t receiving it, or notice a few months down the track…), and even now, a year after signing up, i still receive separate bills for internet and phone accounts. that’s just oh so convenient…
the only thing stopping me going elsewhere is the downtime when i switch over.
I want to come over to Telstra, currently with Voda-moan. I’ve been told I can have 2 x $79 caps with a home phone and 25gig internet for $242 (I think) which is $50 more than i’m paying now.
I don’t want a home phone because I have a mobile phone. I don’t really want 25gig data but the next deal down is 2gig.
Can anyone explain why the “bundle” offered is just completely inconvenient?
I DON’T WANT A HOME PHONE. I HAVE CABLE IN MY STREET. Yet I still have to have one as part of the bundle – one I will NEVER use.
Telstra, you are not acquiring new customers as you otherwise could. I would sign up with you right now if only you didn’t force this “bundle” on to me with no allowance for negotiation.
It would be good if we had an ADSL service that was running 100% or even 99% of the time, but having a service that is down on such a regular basis that iot is not even funny anymore.
Repeated complaints about linefaults due to moisture have had no result, but smart remarks that we dont connect correctly.
Every day I have outages .
I see the internet go off then the ADSL go off and it does not come back for a while, like sometimes its over half an hour
I have made so many complaints about it, but there is never a resolution one way or the other.
They just hope we give up complaining.
In the meantime they do keep charging for a none existing service!!!
So much for Telstra and Bigpond Customer service.
It is supposed to be improving with the new management.
So far not the slightest improvement at all.
Hi Jack, Sorry to hear you’ve had multiple problems. I’ve just requested a local rep call you to look into this and get your account and services sorted. Brendan.
Hi Brendan
There has been a small improvement since, but it soon goes away when it rains.
Is it at all possible to get a service that works in all weather conditions.
Water getting into cable joints etc, should be a thing of the past if Telstra really cares about customers.
Can you post a coverage by area of highway around Aiustralia.
You will find that the service is severly lacking along major highways.
Where do I start. After making 5 official complaints & far too many calls to Telstra (last night I waited 55min before ending the call, waiting for the “Complaints Dept” I have stumbled across this website & had to laugh. I live in the West Hoxton area & we are “serviced” by the Miller exchange. When we moved to the area 3 years ago I was sold a service of 20mbps. We were intially getting 5mbps & due to the greed of Telstra signing up new customers this speed has dropped to 1mpbs. That’s right 1mpbs in Australia. Telstra Tech Support agree this is unacceptable but claim they cannot do anything about it. I am paying top dollar for service I am not receiving. If anyone at Telstra is interested you can refer to the last two complaints SR 1-59914145252, SR – 60898369124 & MY MOST RECENT ONE THIS MORNING 110323-002438. This issue here clearly is that Telstra have no competition in the area, but I confident over time this will change & the tables will turn. My experience since signing the Telstra Bundle of $330 per month has been distressing. 4 consecutive months of incorrect billing, followed by hours of phone calls to no avail. I also work for a large organisation & can assure you if we provided the “service” I am receiving from Telstra, we would be out of business.
I have been with bigpond for the last 2 yrs and now my contract has ended they have no competetive offer, just 12g for $69 less some pensioner discounts. The trouble is I am on a rim and can not get broadband from anyone else as telstra has “incompatible infrastructure” in other words they wont let anyone use their rim. so they will not try and compete with other companies because I have nowhere to go for broadband.
sorry that offer was 25g for $69
Still waiting for a Rep to contact me (as promised) & amd; wait for it speed on Friday night was at 0.8mbps….great service from apparently the fastest internet supplier…yeah right
Hi Elizabeth, I’ve asked for clarification and I have sent you a personal email. Brendan
Any possibility that Bigpond will reward long suffering Mobile broadband customers (unable to get ADSL2 due to old hard wired system) with a free upgrade to 4G? Now that would be an incentive not to look at the opposition increasingly aggressive marketing into mobile broadband!!
Hi Gayle, Can you please send me your account details and a contact number so I can get a local team to investigate this issue? Please reply to the email I sent you or use this online form. Sorry you’ve had to endure this. Brendan