The new rules of corp comm success?
Filed under: business, corporate, innovation, social media
Today I’m attending Media 2010 and it appears the timing couldn’t be better. Over the last week or so, there have been a number of posts/stories that has reinforces the Media 2010 claim that ‘the new rules for success in the digital media industries are still being written’.
Here are some examples of what’s got me ‘amped’ (I’ve been watching way too much 2010 Winter Olympic cross/mogul events).
- The Guardian reported Peter Horrocks, the new director of BBC Global News made the following statement about his reporters using social media. “This isn’t just a kind of fad from someone who’s an enthusiast of technology. I’m afraid you’re not doing your job if you can’t do those things. It’s not discretionary”.
- Ross Dawson, author of Implementing Enterprise 2.0 posted survey results that show “56% of journalists consider social media to be important to some degree. This figure pushed up to 69% of journalists writing for online outlets, while just 48% of magazine writers found social media to be important.” These survey results reinforced what Ross thought in 2006 that ‘mainstream media and social media feed off each other’.
- Laurel Papworth blogged on the Peter Horrocks story and ‘wonders how far behind News Australia and Fairfax are in making similar statements. Quite far off, I imagine’.
- It actually may be sooner than we think Laurel. Last week Felicity Jane Williams a reporter at the Herald Sun left the following note on the ‘I Hate Telstra’ Facebook group

So what does this mean for corporate communication professionals that find email to be the most valuable piece of communication technology in the office? I think it means the following changes:
Become a content creator. Conversation media is continuous. If your organisation wants to participate it needs a (social media based) content generation strategy.
Appreciate position vs perspective. Traditionally the media release offers the official corporate position on an issue. Investing in a corporate blog provides the opportunity to share perspective from content experts and senior leaders and allows you to effectively participate in social media.
Leverage online reading and social bookmarking tools. The conversation is digital and it continuous. A RSS feeder and/or a social bookmarking service is an essential tool for corporate communicators that want to participate online. I really enjoy using the Google reader (RSS) and Delicious (social bookmarking) .
Influence SEO. Google search is the world’s largest PR machine, sharing content based on the user’s key search term. Lee Odden has a great post on SEO for PR types.
What do you think? Will Australian corporate communication teams soon jump on the emerging media bandwagon? Or will they become technological laggards that are dragged kicking and screaming into the world of new media?











Aussies have already jumped. Yet the one thing that becomes obvious to me when getting deeper and deeper into social media – is that there seems to be few notable experts and innovative thinkers of international standards operating in Australia. The best thinkers and organisations are overseas. But this again is yet one other reason that makes social media so appealing. Social media helps keep Australians in touch and on top of with new happenings elsewhere in all fields of life. Whatever one wants really. These new ideas and practices can be creatively and laterally used to fuel new ideas and practices within Australia. Space for experimentation, play and practice goes far to helping new procedures in all fields. yet it takes some guts and even more guts in Australia. I can’t help but feel Aussies as a collective have an inferiority issue. We think small, not big. We knock, not dream – and support each other in our dreamings. If you’re flying too high, we can’t see the benefits on offer for everybody – we’re too quick to take other peoples success personally. As if it’s a blight on our own position. We can’t let anybody stand out, too much – they have to be incredibly modest, giving, a nice unassuming bloke and grounded if they start to get ahead in certain fields. This I see as the largest and most pressing issue – whether we can admit and appreciate it or not – facing Australia today.
Go get ‘em Aussie – oi oi oi!
Regards,
Chris.
Thanks for the comment Chris.
Just curious – do you think the lack of expertise and innovation is across the board or lacking in a particular area?
I enjoyed reading your spiel Mike Hickinbotham .
I think “social media” changes on a daily basis. It is hurting traditional Media financially for sure, more to the point The Web is hurting them. Social Media is not here to stay, in my opinion.
Anyone silly enough to throw away there landline for a Web enabled Mobile phone will be blind in frive years, have cancer, and arthritis, all because it was trendy to be on Facebook, and Twitter in 2010. Doesn’t the term “twitter” suggest your a “Twit” to belong ? It’s all so funny that it’s serious. The National newspapers and Television are definitely being hit by the Internet, but they’ll catch on. I read the Herald Sun in my Gmail account, it’s just so simple, and you don’t get that yucky black print on your hands. Google Reader, RSS feeds, fantastic ! Social sites however, … Unsafe gateways to Malware, plus I don’t like to be called a “Twit”, let alone hang out with people willing to be.
A site like this, Telstra Exchange is more the template for the future. A lot of companies do this, not quite to the extraordinary lengths gone to by Telstra, but maybe a change of perception is a lot to do with this site.
So they have a ‘I Hate Telstra’ Facebook group, how hilarious !
The infinite scope of these social sites is intiguing, I’m almost tempted to start a , “We love beer” Facebook group, but it probably already exists, and it’s so much more fun to drink away from the computer with real people.
Hi Anthony
Here’s that Facebook group you are looking for: I Love Beer –
http://www.facebook.com/group.php?gid=2207954264&ref=search&sid=587777925.1437710524..1
I agree with the points in your post, Mike. I think the other see change for corporate communications is a shift towards visual and rich media communications. The industry has been very ‘word reliant’ – we now need to learn how to convert those words into engaging, personable and compelling visual content that works online. Research has shown that people are much more likely to click links with visuals and Google ranks video content highly, which ties into your points around SEO.
geeze Mike.. that seems to be a large question to answer.
We could write a book or two on that one if we were to list all the specific creations, inventions and attempted innovations made and financed in Australia – and the extent of their successes.
Please don’t take me wrongly, I love Australia. I’ve lived here most my life. I guess, all I’m proposing and believe is that we seem caught up in ways of thinking and behaving that hinders play and the creative innovative process. Why do we respect professionals who have worked for some years in London? Why do we still suffer the brain drain Robert Hughes first discussed. Why have many Aussies dissed Robert Hughes – those who know who who he is..
There seems to me an innate distaste in Australia for creative and critical thinking and trying something new. It’s just abit of thinking after all – let the man think !! How about – encourage the man (and woman) to think! The Great Aussie Thinker – Getting It Done! Doesn’t mean he isn’t a top bloke to have a schooner with down at the local. His having a bloody original thought! Have a listen. Cut him some slack.
On average, I reckon, we’re more concerned with not standing out, not taking risks, not thinking big thoughts for ourselves – but this is precisely where new things are discovered. And yes, luckily, there are many creative exceptions alive and kicking in Australia today, but wouldn’t we live in a lovelier world down under if there were a few more?! Just a few more people wanting to make something new and creative? These nothing wrong with drop punting a Sherrin from 55 meters but crikey, ya gotta love some of those stand out – unique – Aussie battlers – who have stepped up and took on the world with something nobody had ever done before. And there has been enough of us, for more of us to do it some more.
Oh and by the way, I really like your list of communication changes, Mike.
Mate, it’s beer o’clock now on Friday in Surry Hills, and I’m heading to the pub, iphone in hand for nice long schooner of all natural Coopers.
All my sheep have been sheared this week – I hope your have been too.
Thanks for reading my rant.
Catch ya on the interweb – social media is definitely growing all over. Exciting hey?!!
Warm regards,
Chris.