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	<title>Comments on: Telstra AGM and Exchange launch online response</title>
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	<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/</link>
	<description>What&#039;s Your View?</description>
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		<title>By: Robbie Stephens</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-1360</link>
		<dc:creator>Robbie Stephens</dc:creator>
		<pubDate>Wed, 23 Dec 2009 06:32:16 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-1360</guid>
		<description>Fairs fair…

AFR – “Consumer pressure groups in Australia have stepped up their public campaign to make telcos follow the lead of main rival Telstra and abolish fees charged for the payment of bills. Telstra had been forced by widespread criticism to drop its new surcharge for paying accounts in person at a post office or by mail, but Vodafone, Singtel Optus and AAPT have signalled they will not alter their current arrangements”.

Almost everyone bagged Telstra when they introduced this fee (including me). Now it’s time and only fair for us all, to bag these other greedier companies, who implemented first and still refuse to abolish!</description>
		<content:encoded><![CDATA[<p>Fairs fair…</p>
<p>AFR – “Consumer pressure groups in Australia have stepped up their public campaign to make telcos follow the lead of main rival Telstra and abolish fees charged for the payment of bills. Telstra had been forced by widespread criticism to drop its new surcharge for paying accounts in person at a post office or by mail, but Vodafone, Singtel Optus and AAPT have signalled they will not alter their current arrangements”.</p>
<p>Almost everyone bagged Telstra when they introduced this fee (including me). Now it’s time and only fair for us all, to bag these other greedier companies, who implemented first and still refuse to abolish!</p>
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		<title>By: Robbie Stephens</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-298</link>
		<dc:creator>Robbie Stephens</dc:creator>
		<pubDate>Tue, 17 Nov 2009 08:08:36 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-298</guid>
		<description>Here we go again.

Even though I threatened not to answer you Sydney, as you continue to run and hide my questions (still unanswered in months - remember TelstraClear are they leeches and the D3 satellite does it exist?). There’s no need for grandstanding or vainly trying to put me in that very same corner I obviously have had you in for months - with what you think is a loaded question to catch me out, lol... 

FYI - I have already responded and answered you on this very topic - ZDNet 13/11.

It is difficult to answer you though! Simply because of your incessant contradictions and daily flip-flopping.  Each day you change your stance a full 180 degrees, to whatever you think suits TLS shares the most.

For example...

SL ZDNet, 13/11 - &quot;Why not simply let the Government build their NBN and compete with Telstra and let the consumer decide who they choose&quot;?

Plus of course, that very similar comment (above) you wrote right here at ET (lol) which is similarly dated 13/11... BUT

VERY NEXT DAY

SL ZDNet, 14/11 - &quot;Working together in the search for a win win situation NBNCo and Telstra can deliver a world class system to the benefit of every Australian&quot;.

So which do you want working together or competing? Your curious but always typical portfolio driven flip-flops, are making it hard to ascertain.

Seriously Sydney, do you actually have any principles and a concrete position on anything? Apart of course from the obvious - TLS shares up = good?</description>
		<content:encoded><![CDATA[<p>Here we go again.</p>
<p>Even though I threatened not to answer you Sydney, as you continue to run and hide my questions (still unanswered in months &#8211; remember TelstraClear are they leeches and the D3 satellite does it exist?). There’s no need for grandstanding or vainly trying to put me in that very same corner I obviously have had you in for months &#8211; with what you think is a loaded question to catch me out, lol&#8230; </p>
<p>FYI &#8211; I have already responded and answered you on this very topic &#8211; ZDNet 13/11.</p>
<p>It is difficult to answer you though! Simply because of your incessant contradictions and daily flip-flopping.  Each day you change your stance a full 180 degrees, to whatever you think suits TLS shares the most.</p>
<p>For example&#8230;</p>
<p>SL ZDNet, 13/11 &#8211; &#8220;Why not simply let the Government build their NBN and compete with Telstra and let the consumer decide who they choose&#8221;?</p>
<p>Plus of course, that very similar comment (above) you wrote right here at ET (lol) which is similarly dated 13/11&#8230; BUT</p>
<p>VERY NEXT DAY</p>
<p>SL ZDNet, 14/11 &#8211; &#8220;Working together in the search for a win win situation NBNCo and Telstra can deliver a world class system to the benefit of every Australian&#8221;.</p>
<p>So which do you want working together or competing? Your curious but always typical portfolio driven flip-flops, are making it hard to ascertain.</p>
<p>Seriously Sydney, do you actually have any principles and a concrete position on anything? Apart of course from the obvious &#8211; TLS shares up = good?</p>
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		<title>By: Sydney Lawrence</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-258</link>
		<dc:creator>Sydney Lawrence</dc:creator>
		<pubDate>Fri, 13 Nov 2009 01:34:18 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-258</guid>
		<description>Robbie noting your correspondence above it would indicate that you are in favour of competition. Do you agree then, that there is no need to split Telstra but simply to allow Telstra to engage in honest competition with the proposed FTTH NBN?</description>
		<content:encoded><![CDATA[<p>Robbie noting your correspondence above it would indicate that you are in favour of competition. Do you agree then, that there is no need to split Telstra but simply to allow Telstra to engage in honest competition with the proposed FTTH NBN?</p>
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		<title>By: Robbie Stephens</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-250</link>
		<dc:creator>Robbie Stephens</dc:creator>
		<pubDate>Thu, 12 Nov 2009 22:20:09 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-250</guid>
		<description>Greg, tell the whole story, please.

Because of the Trade Practices Act, big organisations everywhere aren&#039;t allowed to predatory price/undercut. 

This is a safety net we should all applaud, because you could imagine large organisations in any sector, undercutting the smaller players (to put them out of business) and once the competition are gone, prices would skyrocket!

Especially so with Telstra, because they own the last mile, control retail and sell wholesale! Giving them an even greater advantage! 

But Telstra are able to &quot;match (or at least come within cooee of) competitors prices&quot;, but choose not to - although to be fair, Mr. Thodey has already announced a more competitive pricing.

Another, thumbs up for Mr. Thodey.

But oddly and to clearly demonstrate the contradictory and uneducated views of some Telstra supporters, a lot complain about the leeches [sic] accessing Telstra network, costing Telstra money (saying it must stop) and complain about the unfair nature of the TPA (as above)! 

Do you know what would help fix all of the above? 

Structural separation… but you don&#039;t want that either, lol! 

Looks like no matter what, you people want to have your “whinge/blame cake” and to be able to eat it too!</description>
		<content:encoded><![CDATA[<p>Greg, tell the whole story, please.</p>
<p>Because of the Trade Practices Act, big organisations everywhere aren&#8217;t allowed to predatory price/undercut. </p>
<p>This is a safety net we should all applaud, because you could imagine large organisations in any sector, undercutting the smaller players (to put them out of business) and once the competition are gone, prices would skyrocket!</p>
<p>Especially so with Telstra, because they own the last mile, control retail and sell wholesale! Giving them an even greater advantage! </p>
<p>But Telstra are able to &#8220;match (or at least come within cooee of) competitors prices&#8221;, but choose not to &#8211; although to be fair, Mr. Thodey has already announced a more competitive pricing.</p>
<p>Another, thumbs up for Mr. Thodey.</p>
<p>But oddly and to clearly demonstrate the contradictory and uneducated views of some Telstra supporters, a lot complain about the leeches [sic] accessing Telstra network, costing Telstra money (saying it must stop) and complain about the unfair nature of the TPA (as above)! </p>
<p>Do you know what would help fix all of the above? </p>
<p>Structural separation… but you don&#8217;t want that either, lol! </p>
<p>Looks like no matter what, you people want to have your “whinge/blame cake” and to be able to eat it too!</p>
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		<title>By: Greg Parry</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-221</link>
		<dc:creator>Greg Parry</dc:creator>
		<pubDate>Tue, 10 Nov 2009 06:16:59 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-221</guid>
		<description>Phillip, if Telstra cut its prices to match TPG and others it would have the ACCC come down on it like a ton of bricks... in fact this very action happened a few years ago from memory. The best Telstra can do is provide superior content and service.  on the last point, David Thodey is on the right track.</description>
		<content:encoded><![CDATA[<p>Phillip, if Telstra cut its prices to match TPG and others it would have the ACCC come down on it like a ton of bricks&#8230; in fact this very action happened a few years ago from memory. The best Telstra can do is provide superior content and service.  on the last point, David Thodey is on the right track.</p>
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		<title>By: Phillip</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-208</link>
		<dc:creator>Phillip</dc:creator>
		<pubDate>Mon, 09 Nov 2009 09:27:26 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-208</guid>
		<description>Losing the $2.20 fee was a wise move, but shouldn&#039;t have been introduced in the first place.  The only thing now for telstra to do is fix its internet pricing.  If you could cheapen prices and match those of exetel/TPG you WILL be powerhouse of broadband in Australia.  There is no doubt about your coverage being the greatest, but your prices scare customers off.  If this was properly addressed, your cancellations department would have less business and moreover alot of customers after years of confidence in telstra.  

PS. Lose the upload counting :)</description>
		<content:encoded><![CDATA[<p>Losing the $2.20 fee was a wise move, but shouldn&#8217;t have been introduced in the first place.  The only thing now for telstra to do is fix its internet pricing.  If you could cheapen prices and match those of exetel/TPG you WILL be powerhouse of broadband in Australia.  There is no doubt about your coverage being the greatest, but your prices scare customers off.  If this was properly addressed, your cancellations department would have less business and moreover alot of customers after years of confidence in telstra.  </p>
<p>PS. Lose the upload counting <img src='http://exchange.telstra.com.au/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Tony</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-193</link>
		<dc:creator>Tony</dc:creator>
		<pubDate>Sat, 07 Nov 2009 09:16:38 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-193</guid>
		<description>To a degree I agree with rocco that certain parts of Telstra service is not good especially in my case where it took nearly 2 years to sort out mobile problems which were eventually fixed by Telstra Melbourne, in this particular case I was told that the Telstra office I was dealing with was Robe st Brisbane which is where I got treated very badly by more than one person. In general conversation with friends many are complaining about service, one in particular was where evidently Telstra offered free internet protection for a period but if you had two hard disks on your pc it cost more. There is many persons including myself who do not fully understand the many parts of Telstra.</description>
		<content:encoded><![CDATA[<p>To a degree I agree with rocco that certain parts of Telstra service is not good especially in my case where it took nearly 2 years to sort out mobile problems which were eventually fixed by Telstra Melbourne, in this particular case I was told that the Telstra office I was dealing with was Robe st Brisbane which is where I got treated very badly by more than one person. In general conversation with friends many are complaining about service, one in particular was where evidently Telstra offered free internet protection for a period but if you had two hard disks on your pc it cost more. There is many persons including myself who do not fully understand the many parts of Telstra.</p>
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		<title>By: Robbie Stephens</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-179</link>
		<dc:creator>Robbie Stephens</dc:creator>
		<pubDate>Fri, 06 Nov 2009 07:58:25 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-179</guid>
		<description>Nice job.

I have been on paperless for ages, so as to help the environment and to save Telstra from wasting money.

But after this little money grabbing exercise, which backfired badly PR wise and made you have do an embarrassing about face, I now will probably go back to paper and urge everyone else to do so too, just for the heck of it!</description>
		<content:encoded><![CDATA[<p>Nice job.</p>
<p>I have been on paperless for ages, so as to help the environment and to save Telstra from wasting money.</p>
<p>But after this little money grabbing exercise, which backfired badly PR wise and made you have do an embarrassing about face, I now will probably go back to paper and urge everyone else to do so too, just for the heck of it!</p>
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		<title>By: Rocco</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-154</link>
		<dc:creator>Rocco</dc:creator>
		<pubDate>Fri, 06 Nov 2009 01:20:43 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-154</guid>
		<description>Excellent customer service = less churn away of services and customers to competitors. 

And customer service is what Telstra needs in spades.

I for one am a shareholder and have ported away all my services to other carriers bar my mobile which is now on Prepaid as opposed to on plan.
ie. Transact for landline/data at work and home on their own independent VDSL network.

Bring service and value back and I will come back with no issue whatsoever. Until then, no chance.

I sense this was made clear at the AGM by many of the attendees.</description>
		<content:encoded><![CDATA[<p>Excellent customer service = less churn away of services and customers to competitors. </p>
<p>And customer service is what Telstra needs in spades.</p>
<p>I for one am a shareholder and have ported away all my services to other carriers bar my mobile which is now on Prepaid as opposed to on plan.<br />
ie. Transact for landline/data at work and home on their own independent VDSL network.</p>
<p>Bring service and value back and I will come back with no issue whatsoever. Until then, no chance.</p>
<p>I sense this was made clear at the AGM by many of the attendees.</p>
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		<title>By: Mike Newman</title>
		<link>http://exchange.telstra.com.au/2009/11/05/telstra-220-fee-agm-exchange/comment-page-1/#comment-148</link>
		<dc:creator>Mike Newman</dc:creator>
		<pubDate>Fri, 06 Nov 2009 00:24:42 +0000</pubDate>
		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=520#comment-148</guid>
		<description>How can Telstra be congratulated for dropping the $2.20 fee?  This fee should have not even be charged in the first place. By charging this fee Telstra is being arrogant and asking it&#039;s customer to pay for the previlege. Telstra Customer Service...the biggest oxymoron of all time.</description>
		<content:encoded><![CDATA[<p>How can Telstra be congratulated for dropping the $2.20 fee?  This fee should have not even be charged in the first place. By charging this fee Telstra is being arrogant and asking it&#8217;s customer to pay for the previlege. Telstra Customer Service&#8230;the biggest oxymoron of all time.</p>
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