Comments on: Welcome to Telstra Exchange

By: Scott Barratt

Scott Barratt — Thu, 18 Feb 2010 02:51:49 +0000

Hi Deena,

My name’s Scott, and I am part of the @telstra twitter team. Sorry to hear that you’re having issues in getting your home phone line connected.

I have sent an email to your provided email address. Could you please check this and reply, and we can go from there.

Cheers.

Scott

By: Deena Read

Deena Read — Wed, 17 Feb 2010 13:35:59 +0000

My husband and I moved into our new house on the 22 November 2009 we tried to have our phone line connected only to be told we would have to wait until mid December, we where then advised there would be a delay and they would not be able to connect it until January at the latest. We where then told they could not connect it until Febuary 26 and now today we received a call stating they can not get a contractor out until 28th April. Unless we get another phone call from Telstra saying they can not connect the line for what ever reason perhaps it will be to cold or maybe to hot or even the wind is blowing in the wrong direction it will be 6 months of waiting for a phone line.

NOW THATS DOWN RIGHT DISGRACEFUL….
Perhaps they should change the company name to NOT going to connect your phone line but give us all ya money.

By: Jodi

Jodi — Thu, 31 Dec 2009 03:13:54 +0000

I don’t envy you at all. I wouldn’t want to work for Telstra for all of the money in the world. Every time I ask a question I get a different answer. This morning I asked for confirmation that I could indeed now get ADSL as the Telstra website has only just now told me I can get it in my area. When I was told I could get ADSL I thought it was the best day of my life (yes sad really isn’t it?). I applied for a broadband connection only to receive an email telling me the ISP will apply to Telstra to have the pair gain removed from my line so I can get connected. Hang on a minute, this morning Telstra told me I COULD get ADSL. I jumped back onto the Telstra live chat to find out if the Pair Gain could be removed only to be told it couldn’t and no I can’t get ADSL at home would I like wireless? No I don’t want wireless, it costs an arm and a leg and DOESN’T WORK AT MY HOUSE!!! Next G despite what your people tell us does not work in my area. All these people do is type something into a computer, computers don’t lie, people lie. Why am I getting different answers? Why don’t you just hurry up and get rid of Pair Gain already? Either hire extra staff to get this done or dramatically reduce the monthly running cost of satellite technology, which for the record doesn’t work well at all anywhere due to weather etc. Then , the live assistance bloke couldn’t tell me why other people on my exchange can get ADSL, and neighbours can’t even get a phone line put in and had to purchase a satellite phone.

Best day of my life lasted for 45 minutes and almost beat the day my dog died as my worst day ever.

By: Vasso Massonic

Vasso Massonic — Wed, 09 Dec 2009 02:30:34 +0000

Anthony, I take your point. It was merely a figure of speech per se with no Natives insinuated.

By: Anthony

Anthony — Tue, 08 Dec 2009 10:26:40 +0000

People who see only the game to the detriment of smart work, good planning, and the resulting rewards will always find themselves chatting to themselves … “what’s that you say ?” Lol.

Talk of Natives most inappropriate Massonic.

By: Robbie Stephens

Robbie Stephens — Tue, 08 Dec 2009 08:57:53 +0000

Anthony, just got a call …. “from now on your phone calls will be more expensive than any other company” … Gee thanks [sic], you MUST be calling from Telstropia! From where, oh obviously…

Two can play silly games Vasso, only mine is pretty factual, lol. But credit to you, sickening covers the situation perfectly. Well done… Now all you need to do is open your eyes, so as to see who are actually the sickening natives!

Be interesting to see if after your sarcastic post, I am alllowed the same latitude? I wonder, lol…

By: Vasso Massonic

Vasso Massonic — Tue, 08 Dec 2009 04:29:09 +0000

Anthony, just got a call …..”from now your phone calls, will be free”….. Gee thanks, are you calling from Utopia? “from where” …forget it.

Sickening, the natives are getting restless again.

By: Robbie Stephens

Robbie Stephens — Tue, 08 Dec 2009 01:34:18 +0000

I agree wholeheartedly Anthony; something did go wrong, previously.

Hence the fact Senator Conroy, is now trying to repair the damage, previously caused.

I’m glad that unlike some here, you can recognize this…well, at least the first part!

By: Anthony

Anthony — Fri, 04 Dec 2009 18:05:15 +0000

Gee, reading through the posts above, and reflecting on what could have been, something went terribly wrong a long time ago in general Aussie Telecommunications.
The whole structure of our Internet Network, is driven by the wrong dynamics, Politics and Share prices. The two are slowing any advances, and moreso behave like opposing poles of a magnet.
Such a wonderful Technology whos scope thrives and grows internationally on a daily basis will be denied Australians for at least ten years as a rough guess looking at past attempts at resolving comercial enterprise and immature government policy.

My evening call from a call center somewhere near, in, around India to change everything from my ISP, to my Phone provider, plus a free this and that is a rogues gallery, indicative of the lack of control anyone has over providing Australians good services, plus lead me further into my malaise of holding out for Telstra to make things right. Not Telstra’s fault entirely, the mesh of government interference for fair business practices certainly adds to my feelings that what WWW and Internet users around this planet enjoy we as Australians will be waiting many years to enjoy.

Something went wrong along time back in Australian Telecommunications.

By: Vasso Massonic

Vasso Massonic — Wed, 25 Nov 2009 08:32:00 +0000

Robbie. In his response to Sydney’s question, David reiterated… “As we said at the AGM, I can assure you that the Board and management will not agree to any proposals on the NBN or separation unless we are convinced that it will deliver fair value for the shareholders of Telstra.”

That’s good enough for me and I have full confidence in the Telstra Team. I shall continue to support our National Icon who have looked after my family and I for over forty years with service I deem sterling.

Accept it or not, my investment in Telstra is expendable, if need be. Albeit, the Federal Government have just woken up to fact that Capital Investment thrives on ’shareholder value’ and have restructured the Future fund for that purpose. VIZ:

“The Future Fund will make its decisions with only one issue in mind: shareholder value.”
Extract, Courtesy:

http://www.zdnet.com.au/insight/communications/soa/Govt-cuts-ties-with-Future-Fund-/0,139023754,339299708,00.htm

Even politicians I come into contact with, do not take exception of my support for Telstra. In fact, they seem appreciative as evidenced by a few illustrations below.

Hi Vasso

Thank you for your kind words of encouragement and support. They are much appreciated by Senator brown and all of us here in his office.

Senator Brown welcomes feedback from constituents and we endeavour to give all comers a hearing and considered response.

Regards
John Dodd
Office of Senator Bob Brown

Dear Mr Massonic

Thanks for your email to Senator Minchin. As always your comments will be brought to his attention. This office has appreciated your past communications and looks forward to hearing from you at any time.

All the best for the Season to you and yours also,

Regards
Bev for
Senator Nick Minchin.

Good Morning Vasso and Family,

On behalf of Senator Joyce I would like to thank you for taking the time to correspond with the Senator and express your thoughts and concerns and kind words of support.
Unfortunately the Senator is unable to respond to you personally but I will certainly pass on your comments as he greatly appreciates them.

Kind regards

Samantha Muller
Electorate Officer
Office of Senator Barnaby Joyce | Leader of the Nationals in the
Senate |LNP Senator for Queensland

Have a good evening mate and all the best for the festive season.