I have recently taken over a business and am billed through ACN for two telephone lines. We were lead to believe one was for the Eftpos machine and the other for the phone. This is incorrect as when the phone is in use the eftpos machine fails. There are no other phone outlest in the building. ACN has advised us to contact Telstra and this will be resolved. Is this correct?
Please advise. Thanks

Andrew

we have been living in our residence for over ten years now. we have had our name on a waiting list for ADSL and still have had no call. we have been told that because we have pair gain line we cannot have any other internet bar wireless. this is absolutely ridiculous we have/are paying a lot for our broadband which every month caps within 3 weeks. when will telstra listen to us and fix our line?? our neighbours have triple the amount of internet for half the price. please let me know what can be done to fix this issue.

Ben

Like Mark above, I am having major problems getting any form of internet to my property in Enfield, SA (about 15mins drive from the Adelaide CBD) due to Telstra’s use of pair gain. I have tried every ISP in South Australia and no one can provide us with any landline service due to to pair gain or any wireless service due to the lack of a line of sight to the exchange. I have complained to Telstra on multiple occassions and no one will tell me why the pair gain system was used – they just refuse to do anything about it or help me find a workable solution to my internet access problems.