Welcome to Telstra Exchange
Filed under: corporate, social media
Thank you for visiting our new corporate blog. I hope you’ve had the time to view our CEO David Thodey’s welcome video, and more importantly, I hope you’ll subscribe by RSS or email and become a regular reader and commenter.
This new site is really about you – whether you’re a Telstra customer, shareholder, employee or just someone with an interest in our organisation, we’re very interested to learn about you and what you need and want from us. We’ve been gathering information via our Feedback Blog and survey over the past few weeks, but with your further input, this site will be continually evolving. For example, if you missed our AGM today we announced that we will drop the $2.20 administration fee for bill payments made over-the-counter or by mail after listening to feedback from customers and shareholders.
You’ll find that this blog is divided into two sections: Telstra Now and View Point.
- Telstra Now is where you can find news about Telstra and discussions that our people lead about all aspects of our business, its impact on communities and relationships, and the possibilities our networks and technology creates.
- View Point contains blogs about technology from every view. It covers industry issues, trends and themed topics like technology and social norms, user tips and examples of how we incorporate communications technology in everyday life.
Within this structure we’re hoping we can inform the online conversation by introducing the people behind Telstra. People like our senior leaders David Thodey, David Quilty or Michael Lawrey, or hands-on employees like internet guru Jono Haysom and social media guy Mike Hickinbotham. We’ve also constructed some community guidelines to ensure all of you get the most from discussions on this blog.
As for me, I’ll be the overall leader of conversations on this site. Obviously I’m not in charge of everything that happens at Telstra (thank goodness), but I can find the people who make it happen – and I know there are a ton of people here at Telstra who are listening via this site.
Just a quick note about customer issues. This is a great place to have a conversation with and about Telstra. It isn’t a first port-of-call to get individual problems resolved and we won’t aim to replace any existing Telstra customer support services and teams. Rather, this is the place to talk about how we can do things better for everybody rather than solving individual issues.
I’m looking forward to hearing your first impressions, so please leave any feedback in a comment below. Over time I look forward to getting to know you better, whether we’re talking Australian telecommunications, the questions you’d like to ask Telstra’s senior executives or even the latest happenings on MasterChef.
Feel free to check out my Telstra Exchange profile and follow me on twitter to get to know me better. You can also send me a note or ask a question via the contact us page or share any thoughts about this website.
First things first though: What do you think of your first look of Telstra Exchange?
I wonder how much “censorship” will be exercised on this new site. And I don’t mean socially-unacceptable comments, swearing, personal attacks, etc), I mean critisism of Telstra, it’s Services and Products, pricing plans, business practices, etc.
I’d me interested to know.
Of course, only time will tell – we’ll see how many posts are deleted becxause they are deemed to meet the above criteria.
Jon
Hi Jon
As long as comments are in line with our Community Guidelines, we’ll publish them. I would encourage you to read them here. We are after a debate and discussion so if someone has something interesting to say, and it follows the guidelines then I’ll publish it.
Kristen
Well, good luck Kristen! You have an unenviable job tying to make a sucess out of the ash’s of nowearetalking.com.au. That ‘blog’ was a half hearted attempt at making Telstra look like it had good customer service and ended up a waste of a domain name.
Telstra in my view have picked up there game in customer support this year perhaps coinciding with the new CEO’s apointment or maybe its the ‘lift your game’ threats from the ACCC, out of maybe 8 issues this year I was offered either a large credit or fair result without my blood preasure rising.
As a Telstra shareholder I find it very disturbing in a “democratic country” that the Government is attempting to legislate such a draconian bill with no option for Telstra but to separate the retail business from the wholesale business either on a voluntary or forced basis with threats to withhold spectrum and enforce the sale of assets. REALLY, “bully boy” school yard tactics very inappropriate for our elected representatives . We all know that such separations in other countries most notably the UK and New Zealand are noteworthy for their abject failures to achieve the goals of their governments.
It is hoped that the highly paid Telstra executives can successfully convince the opposition benches in the Senate to oppose such crazy legislation and reason some commonsense to allow the company in “fair” partnership with the Government to get on with the NBN which is already years behind other countries and the many other innovations held back because of the uncertainty. It seems that Mr Conroy is on a “get square” mission with the company because of the extreme stance taken by the previous management.
It is pleasing that the current management are adopting such a conciliatory attitude to the Government but, it is equally disappointing that the Government is not prepared to be reasonable and negotiate an outcome to benefit all parties concerned.
Perhaps there is a message to the Government with the latest poll on popular support has the opposition markedly narrowing the gap between the two major parties.
I shall watch with interest the outcome of this debacle.
Thank you for the opportunity to vent a shareholders frustration that Telstra isn’t being afforded the same opportunity of other companies in other industries.
Lets now see what the board is made of.
Garry Ridge
I would really like to see some debate around the old Telstra Countrywide and where such a function sits in the “new” Telstra.
Previously we worked with TCW to have our rural community ADSL enabled, but now there doesn’t seem to be any way to engage with Telstra in how the community can help build a business case to have the roadside cabinets upgraded to ADSL2.
Rural communities generally recognise that we need to jointly work together to justify investment – something we generally are up for, but its a two way street and its now hard to find the “new” TCW to work with.
Glenn.
Good move on getting rid of the $2.20 payment fee. A big mistake in the first place, if I may say so myself. It’s not a smart move to charge someone if you want to change the billing payment system around, rather make the change slower or make electronic payment ( and the Telstra website in general) more friendly for people who might not know how to use it.
Nick
Hi Kristen,
What your customers really want is more competitive prices.Being restricted to wireless,my plan will shortly be costing $90 per month for 5gb.Optus charges about half that amount for the same.With 3 kids between 3 and 8 now using my connection my usage is only going to go up.What would you do?Your technology is great but you are pricing yourselves out of contention.If you lowered prices enough Rudds N.B.N would be dead in the water before it was even up and running.Wireless is great but the cost for families isn’t.
Hi Kirsten,
Congratulations to the social media team on the launch of the new Telstra Blog and great news about dropping the $2.20 admin fee from bill payment. I hope Telstra will be widely communicating this result in order to offset all the negative publicity received. May I suggest a notation on all customer bills in addition to any other media coverage, so that existing customers are informed directly.
Thanks for listening.
Michele
Hi Kristen,
Couldn’t help but post on this blog. Further to Garry’s Comments above. I feel maybe just the slightest bit sorry for Telstra regarding structural separation but if the government had got it right when they sold Telstra in the first place and separated retail and wholesale we would all be much better off. Probably the Telstra share price too.
As far as what I would like to see from Telstra I would like them to stop using crappy rim and pair gain technologies across it’s network so the people like myself can actually get internet (i live 12KM for the Adelaide CBD in a brand new house).
Thanks,
Daniel
Congratulations on the new blog, I would really like to know more about just what this “structural separation” entails.
This is a fabulous step in the right direction for Telstra – as long as it truly listens. Nothing frustrates customers more than putting great ideas forward only to have them ignored. I really do hope for great things in the future of Telstra and the direction under Mr Thodey.
The $2.20 fee was justified to me because all the competitors do it. I challenge another perspective – Telstra is already better than other competitors in it’s quality of product. Why not advertise another point of difference as “we won’t charge you just to pay your bill”. Telstra are already more expensive as the premium product anyway. Australians would hold much more pride in the company if they felt it was a ‘friend’. Well done on getting rid of it (just try not to implement things like that again) because it only hurts the market that is already most loyal.
Finally, to those people who say that Telstra charge twice as much for the same product – that is very wrong. Telstra may be more expensive but it’s also a much better product. For me, my company can stay in touch over network coverage right across the country – to me and Optus or 3 device would be worthless. Our wireless Eftpos came with an Optus SIM and never worked – now it has a Telstra card and is much better. You get what you pay for, better quality costs more to maintain. Sadly as much as I think Telstra try, they can’t be everything to every one, so consumers have to be left to decide for themselves if they justify extra cost. having said that by the time you add roaming charges that other carriers have for wireless internet, you’ll find Telstra very good value!
I look more from hearing more from the exchange. Oh and yes it’s a shame for TCW to not be open to the public like they used to but hopefully it’s part of something better to come. I can put up with that, if the service becomes more consistent.
Telstra is a lazy company that does not care about it’s customers. This site is nothing but a propoganda tool for fat lazy senior executives who pretends they care. Makes me sick.
Leaving out the problems and fights I have had with Telstra over the years, they are really NOT responsible for the state of telecommunications in Australia – our elected luddites in Canberra are.
When the Australian Communications and Media Authority was formed, way back in the mists of time, they asked for public submissions – and I sent them one that was soundly ignored. Only NOW do they realise that I was right.
What I said, in essence, was that the ACMA should remove from the responsibility of Telstra all infrastructure – exchanges, lines, cabling, DSLAMs, etc. Everything. Take all that lot with their associated technical, development and maintenance staff and bring them under the auspices of the ACMA directly.
Telstra, the core telephony and internet business, should have been relegated to the role of a content provider, buying time on the network in the same manner and at the same rate as the Optuses, Vodafones and 3′s of this country. THEN you would have some real competition for the benefit of the consumer.
Let me give you an example who. Telstra wholesale ADSL services to a number of ISPs in Australia – I believe they also now wholesale ADSL2+ to a more limited number as well, but let’s stick with the base ADLS(1) services for the moment.
My ISP (let’s call them X) purchases ADSL at wholesale from Telstra, and sells me an 8192/384 connection with 36Gb day / 54Gb night data limits for $75/month. providing I do nothing illegal (pirating movies, etc. etc.) I have complete control over that connection, and if I go over the limit in any one month (as I did last month due to some new Linux releases being downloaded), I pay the princely and affordable sum of $3/Gb.
Telstra Bigpond (and let’s remember they “buy” bandwidth from Telstra Wholesale at, arguably, the same rate as X) will charge me currently $79.95 for a whopping 12Gb of data (yes, I’m being sarcastic), and shape me to 64k if I go over that, making my connection useless for anything other than basic email (the Bigpond site tells me that is also for a 1500/256 Liberty plan – although in the almost-impossible-to-read fine print it does mention 8000/384).
It’s bad enough having to be shaped, which I find makes the service useless, but Telstra have the GALL to charge $0.15/Mb for data over my limit – that equates to $150/Gb – FOR THE SAME DATA I CURRENTLY PAY $3/Gb for !
So who is making the bigger profit at the expense of the consumer, most of which, it must be said, are less than comoputer litterate and probably don’t realise they’re being screwed ?
Until inequities like this, and don’t think of getting me started about their 3G pricing, are resolved and brought down to a managable level, Telstra will suffer from the reputation it currently enjoys.
Jon
(BTW, I am also posting this on my blog, macinations.net, just in case it is deleted).
May I be allowed to express my opinion on the history of the Telstra/Proposed NBN debate.
Before the last election Mr Rudd promised the Australian people a fast FTTN Network for a cost of $4.7 billion. Naturally this offer sounded good to the Australian people and consequently Mr Rudd became Prime Minister. Shortly after, Mr Rudd was informed that the $4.7 billion NBN promise was not a goer and he then substituted an “up to” $43 billion FTTH NBN plan to the Australian people. Then, horror of horrors, he was told that for the FTTH to be profitable he would need to confiscate Telstra Plant, Equipment and Facilities. And not only that he would have to demand Telstra hand over all their customers to his NBN. Also, and here is the lunacy of the plan, Telstra would have to be banned from competing with his NBNCo. Can this really happen in our great and free Australia?
It sounded good to you Sydney, because you “assumed” Telstra would be handed free reign of any expansion to the existing network (FTTN) ensuring another future monopoly for Telstra and the wife’s shares.
Unfortunately for you and the wifes shares, this didn’t occur, because no one put forward a worthy bid (but at least, unlike Telstra, the others bids were compliant).
So the initial gamble in buying TLS (Telstra Loser) shares backfired as did the FTTN assumption.
You gambled/you lost – bad luck…
Time to accept it, shut up and move on!
“Can this really happen in our great and free Australia?”
Sure.
The thing is a stalemate.
Telstra will continue to drive their infrastructure to the shareholders delight, reaping large profits, and working exclusive deals to Company’s who they decide are profitable players and supportive to their (Telsta’s) position of control within the market place.
They call this situation Capitalism .
Sydney, The vultures take off into the wind of change at the Amboseli game reserve even before Conroy’s dust (swahili for Amboseli) settlles.
Courtesy AAP November 09, 2009 01:38pm
“SEVEN Network executive chairman Kerry Stokes says he would be an interested bidder for Foxtel should Telstra decide to offload its stake in the pay-tv business.
Robbie, meaning no disrespect, why do you continually refer to Telstra Shareholders with derogatory inference.
Every contributor to this Site, excellently provided by Telstra as a forum for debate and honest expression, should do so with the intention of transforming Telstra into a superior company.
Oh! incidentally Robbie, please don’t tell me to “accept it, shut up and move on”. I will fully exercise my democratic right of free speech (subject to the Rules of Telstra Exchange) as many of my family have died in battle precisely to allow me this freedom of expression which I hope, you would understand and defend.
Rick,
Don’t compare you,roaming the country charging your customers,with me,wanting a reasonably priced service to my home.It’s two completly different things.Telsta’s competitors may not work for what you want but they certainly will work for me.I don’t want to change isp’s.I just want more competitive pricing that will act as an incentive for me to remain a telstra customer.
Hi Sydney,
Gee you aren’t going to shut up and move on. Obviously, looking at every blog everyday, with your every comment governed purely by TLS shares!
Oh, “I” do stand for freedom of speech, which is hypocritically, one thing you do not! You have said those who aren’t all sugary Telstra shouldn’t be allowed to post comments here.
SL (from above) – every contributor to this Site (…) should do so with the intention of transforming Telstra into a superior company.
So you prefer Telstra to suppress my “freedom of expression unless it conforms to your liking”? How lovely!
This was a freedom I’d hoped you would understand and defend”! Obviously you only support Telstra freedoms.
Oh the irony!
In answer to your question, Kristen “What do you think of your first look of Telstra Exchange?”
It’s messy and complicated!
It’s not an easy place to find what you want.
It’s very difficult to know exactly what’s here.
It’s very badly designed.
I think a lot of people visiting this site wouldn’t bother with it. I would not have persevered unless I was very interested in Telstra and think it is a very important subject.
Now if this comment is published, I probably won’t be able to find it!
Hi Stewart. Thanks for the feedback. We’ll have a look at it. We really want the site to be easy to use and follow. I’m glad you’re interested in Telstra and I’ll try to make it easy as possible for you to find information. Cheers Kristen
Robbie. This Telstra thing is going to send you mad.
Get another interest, play a sport, take up a hobby.
The Telstra thing will sort itself out on its own.
Let the shareholders whinge as much as they like, who cares? It won’t make any difference. There’s only about 4 of them at last count anyway! Why bother?
Well, Kristen. I did find my comment and I also found your rely. Many thanks. (I’m better at this thing than I thought!).
Stewart you’re a natural! I’m glad you found one thing easily. Now – to sort out the rest of it for you……
Hey Bill,
I simply do it because it’s fun to see the greed driven, squirm and baste in their procession of flip-flops, endless lies, fabrications and own juices. Lol…
But thanks for the concern, I will keep it in mind.
Hi too Kristen,
Congrats on the site, although it is perhaps a bit awkward to navigate around initially, so far I believe it is a vast improvement, “content wise”, on NWAT.
Robbie Stephens,
We are retirees and depend upon income from our Telstra shares for our survival. It’s not greed as you said in your reply to Bill.
Looking back we would have been better off selling our Telstra shares and buying bank shares (or anything, really). But that is history and we need to look to the future, not what might have been.
We were supportive of the Labour Government because it looked like some sensible decisions were to be made about telecommunications. We didn’t expect what is happening now (otherwise we would have sold the shares).
Your previous advice about selling Telstra shares proved to be very correct. I wish you had told me then (and I had listened)!
Mr. Stephens. You’re easily amused!
Robert Dudgeon says: on 5 Nov 2009 at 2:55 pm
“I would really like to know more about just what this “structural separation” entails.”
Add me to your list Robert Dudgeon!! I want to know as well.
I would also like to know:
If Labour go ahead with their threat to ban Telstra from tendering for the 4G Spectrum, and Labour gets thrown out next election, can the Conservatives recind the legislation?
What if Telstra refuses to be forced to sell off Foxtel?
What if Telstra refuses to separate the company because Labour promised not to split it in 2007?
What if Telstra goes ahead and builds FTTH on its own? Or even FTTN? They have already half built it already.
Well Robbie Stephens (18 Nov 2009 at 5:21 pm) I think you have been flushed out, son!
To quote your post “I simply do it because it’s fun to see the greed driven, squirm and baste in their procession of flip-flops, endless lies, fabrications and own juices. Lol…”
Lol indeed!
Hopefully this site will get back to good old honest debate because there are a lot of very sticky questions to be answered.
Well Stewart, the sticky questions certainly aren’t going to be answered by a bunch of sycophantic, yes men shareholders, sitting around the BBQ, saying God Bless Telstra and down with the ACCC, are they?
But, if you had any modicum of perception, “son”, you would see that my above comment is known as treading wearily”. Which I have to do here, or as history has shown, in both NWAT & NWAT2, my comments just don’t appear.
Hopefully this site has changed and they have in fact exchangedNWAT, for an open forum, not just a onesided Telstra gab fest. And…
Seeing the fantastic work Mr. Thodey is doing throughout Telstra, while still being undermined by mouthy Telstra shareholders (the fact that I’m one of the few non-shareholders commenting here and I’m constantly set upon by irrational Sol impersonators, simply because I don’t speak through a portfolio – is a worry) but I’m sure as elsewhere, Mr. thodey has best intentions for this site, regardless.
So Stewart, in relation to my “flush out”, lol, read between the lines and if you still prefer the (few not all) shareholder – lies, flip-flops and fabrications, to my blunt home truths, well, good luck with the sycophants BBQ!
Martha, my apologies to you and those like you, if I have offended. But please believe me when I say, my comments were never aimed at you or TLS shareholders “as a whole”, just 4 or 5.
It all stems back to NWAT, where there were 4 shareholders (2 ((maybe 3)) are still here) all frothed up by Sol and Dr Phil, into actually believing Telstra – a company who received a nationwide monopoly PSTN network in 1992 and have profited to the tune of $b’s per year, from it ever since – were hard done by! Simply because they received the network with access laws, allowing others to use it – but these other had to pay to use it.
Now before someone pipes up and says, Telstra was sold for $60b to us shareholders, moron (as one of the two remaining NWAT maniacs here, did only a few days back at ZDNet to another who said similar). Yes Telstra was sold to you shareholders in 1997, 1999 and 2006, but with these access laws and regulations, still intact.
Back to NWAT. I used to read it daily, along with all the blogs, but after reading the constant flip-flops from these 4 who had completely taken over NWAT, I had to involve myself. Of course, I wasn’t quite so forthright back then and simply submitted my views. Only to be set upon x 4.
One called me a disparaging opponent out for my own financial reward (oxy-moron coming from one who spoke via his portfolio only). Another questioned my every (substantiated) word, as he is entitled – but with lines he obtained from Telstra’s NWAT. Another told me I was a communist Red Rudd supporter and lastly the other (who was also a Telstra employee) tried a bit of all of the above.
Even now when I comment on ZDNet, another TLS shareholder again (who is actually an Optus customer and calls anyone who doesn’t fully support Telstra a moron??) each and every time simply responds to me with ridiculous, childish, expletives, lol.
So believe me again when I say I do not hate Telstra (I am in fact a Telstra customer x 5) and I do not hate “ALL” TLS shareholders. My brother and sister in law are TLS shareholders. Funny though, they don’t go to blogs daily to blame everyone else, or call people like me with opposing views morons. They don’t sycophantically praise Telstra. They just say, oh well, should have sold and bought into something else, when everything was down.
So more and more every day, I have good reason to dislike those few mouthy TLS shareholders, who simply aren’t honest enough to want to hear the facts, stoop to expletive name calling, won’t listen to anyone else, ask questions (which I answer) but then refuse to answer mine (obviously they are unable) and refuse to ever say one bad word about Telstra, because of their finances.
So before I am again set upon (and I do relish it, lol) and wrongly called a hypocrite, go back and read all of my comments here and see how many times I have actually praised the new Telstra and especially Mr. Thodey, in comparison to the regulars here, saying anything nice about anyone but their investment company – Telstra!
Robbie that was quite a reply.
I think my husband and I will just forget about the shares.
We will instead follow the saga of Telstra. But as J. Lane (I know him well) said “there is not very much about this situation in the media. It is very quiet on the Western Front”.
We might be able to follow the story here.
But I do wish the shareholders well.
To follow op on my “having to always tread wearily at NWAT/2/3″ comment above (19/11 – 4:45) Stewart!
Another post I made on th 19/11 – 3:40, in answer to some aggressive (and guidline questionable) questons from TLS shareholder Bruno Savage (18/11 – 3:08), which was less controversial than his comment, still hasn’t appeared in Mr. Thodeys blog.
So much for right of reply…
I rest my case…enjoy the BBQ!
Robbie Stephens (19 Nov 2009 at 4:45pm) I don’t think you were “treading wearily” as you said. I think you ‘trod in it’, son!
If you are not here just to cause trouble you must have something constructive to say. Exactly what are your “blunt home truths”?
Bruno says “If you (Robbie) are not here just to cause trouble you must have something constructive to say”.
Why is it Bruno, that according to you, people are here to cause trouble and aren’t being constructive, simply because unlike “you/the vast MINORITY”, we disagree and don’t conform to your blind Telstra/TLS ideals”?
Who made you umpire as to what is and what isn’t constructive?
I can categorically guarantee you that elsewhere, others who do not have a TLS portfolio, would consider my comments eminently more constructive than some people’s incessant whining about the ACCC and Telstra haters!
As far as I’m concerned, some people’s greedy approach to Australia’s comms and the accompanying selfish comments they make, makes those who do so, the ones causing the trouble and supplying nothing constructive to the populous, just their own wallets!
And Bruno claims that “I Trod in it”!
Firstly, while walking through the comments some (not all) make here, it’s very easy to tread in it….lol!
But seriously, I guess if coming here to refute lies (simple misinterpretations – ahem) from some posters is treading in it, well yes, I trod in it”!
If coming here to try to speak reason into those who keep saying everyone (including the Howard and Rudd governments, ACCC, media etc) hates Telstra, is treading in it – then again I trod in it.
If coming here to explain history as it actually was, not as some are trying to falsely remodel it, is treading in it, again I trod in it.
If coming here to say, leave the Sol negativity behind and forge forward with Mr. Thodey is treading in it, yes I trod in it.
Get the “constructive” picture? It’s easier if you put the portfolio down.
Glad I didn’t tread in those TLS shares though, pew!
So now that I have answered you again Bruno, since Syd and Vasso refuse, here’s a couple of questions for you.
1. Do you believe Telstra’s opponents have invested in Australia’s comms?
2. Are TelstraClear, who access NZ network, leeches for doing so?
I look forward to your actually treading in it Bruno. Sell the shares and smell the roses!
RS, (as you peddle, using your incognito nom de plume on zdnet.com.au)
I will not dignify your junk mail with an answer suffice to say that Bruno did not appoint himself as an umpire but you assumed the role of Tokyo Rose – If we do as Tokyo Rose suggests..”Sell the shares and smell the roses!” We kiss goodbye to Telecommunications in Australia.
Robbie, while not wishing to become boring and certainly without any malice towards you, again I must explain that every Australian, Man, Woman and Child, is involved in the well-being of Telstra.
To explain Robbie, the involvement is in four parts.
1. 1,400,000 Australians who own Telstra.
2. 34,000 Australian Telstra Employees.
3. Most Australians with Superannuation.
4. Every Australian via the Future Fund.
So you see Robbie it is vitally important for all Australians that Telstra be allowed to continue as an Australian Icon and for every Australian, who in their hearts wish Australia well, to support this great Australian company.
Vasso…
Unlike the old NWAT which would not have afforded me the democratic right, hopefully the new more open Telstra Exchange will give me that right to reply to your typically sarcastic comment, in kind?
Although it didn’t take you long to go back on your word, did it? Only yesterday I was on your “black list”, lol…
Speaking of which, there’s no “nom de plume” at all, I have made it quite clear many times, both at ZD and here, that RS/Robbie Stephens are one and the same – it’s not a groundbreaking discovery.
But seriously, if it has taken you this long to work out something so obvious, there’s no wonder you really can’t quite grasp the concept of comms or ex-div!
ZD (23/11), you (Vasso) claimed that I was the reason for NWAT’s closure!!!!!!!
Now, if there is any truth to this at all, in hindsight, isn’t it a real shame that when I first came to NWAT in around April 2009, simply to put forward my views, that you and 3 other bitter shareholders, who had completely taken over NWAT, couldn’t simply say, I do not agree Robbie, here’s my thoughts, but thanks for your input. Instead you all frothed at the mouth and went into a portfolio induced rage, lol!
So because of you 4, I decided to stay!
Unlike the “new Telstra, whoarelistening” – like the old Telstra youweretalking…rubbish”! And because of your disgraceful approach, “don’t ever doubt”, it was you and your mates’ disrespectfulness alone, which created my hostility. A hostility which you now claim, led to NWAT’s demise. How ironic…
But in typical pig-headed style, you still haven’t learned that you guys are turning people against Telstra. Again ironically there’s even a post today on ZD (no it isn’t me) suggesting that Sydney’s comments do more harm than good!
Old dogs, new tricks, na…
Regardless, to you and your’s, all the best for the festive season and beyond…
Sydney I am corresponding in the “sincerest hope”, that you may actually be “big enough” to look past the portfolio and see your backward (as in about face) approach is wrong, in my opinion!
Unfortunately, once again your argument is based purely upon MONEY! You only want what is best for peoples, especially your own, wealth, and not what is best for Australia’s comms.
This is the crux of the problem, coming from some TLS shareholders.
There are other citizens (in fact I’ll go out on a limb here and guess the absolute overwhelming majority) out there, who crave improved comms and the benefits which flow along with such improvements, much more than anything and everything you outlined above.
The main goal for improving comms – is to improve comms (not a company’s share price) I can’t say it much simpler!
As a nation, we need to put the cart behind the horse and improve comms and then look at improving the share prices. You are forever, advocating putting the cart first and then worrying about the implications.
In other words, you want an improved share price now and to hell with comms. We want improved comms now and with that, will come improved Telco share prices for TLS, SGT and everyone else (FYI, SGT shares are still floundering worse than Telstra and they AREN’T hated by governments and ACCC [sic], curious)?
This is where you need to “trust and fully support Mr. Thodey (not just say you do)” and understand that there are still big opportunities for Telstra and being as switched on as Mr. Thodey appears to be, he will grab them.
To you and your’s, all the best for the festive season and beyond.
Robbie how gracious and kind that you extend the hand of friendship and best wishes for the festive season. Without reservation I respond and reciprocate, and wish you and yours every best wish, good health, happiness and if you will permit me, a little wealth.
Robbie. In his response to Sydney’s question, David reiterated… “As we said at the AGM, I can assure you that the Board and management will not agree to any proposals on the NBN or separation unless we are convinced that it will deliver fair value for the shareholders of Telstra.”
That’s good enough for me and I have full confidence in the Telstra Team. I shall continue to support our National Icon who have looked after my family and I for over forty years with service I deem sterling.
Accept it or not, my investment in Telstra is expendable, if need be. Albeit, the Federal Government have just woken up to fact that Capital Investment thrives on ‘shareholder value’ and have restructured the Future fund for that purpose. VIZ:
“The Future Fund will make its decisions with only one issue in mind: shareholder value.”
Extract, Courtesy:
http://www.zdnet.com.au/insight/communications/soa/Govt-cuts-ties-with-Future-Fund-/0,139023754,339299708,00.htm
Even politicians I come into contact with, do not take exception of my support for Telstra. In fact, they seem appreciative as evidenced by a few illustrations below.
Hi Vasso
Thank you for your kind words of encouragement and support. They are much appreciated by Senator brown and all of us here in his office.
Senator Brown welcomes feedback from constituents and we endeavour to give all comers a hearing and considered response.
Regards
John Dodd
Office of Senator Bob Brown
Dear Mr Massonic
Thanks for your email to Senator Minchin. As always your comments will be brought to his attention. This office has appreciated your past communications and looks forward to hearing from you at any time.
All the best for the Season to you and yours also,
Regards
Bev for
Senator Nick Minchin.
Good Morning Vasso and Family,
On behalf of Senator Joyce I would like to thank you for taking the time to correspond with the Senator and express your thoughts and concerns and kind words of support.
Unfortunately the Senator is unable to respond to you personally but I will certainly pass on your comments as he greatly appreciates them.
Kind regards
Samantha Muller
Electorate Officer
Office of Senator Barnaby Joyce | Leader of the Nationals in the
Senate |LNP Senator for Queensland
Have a good evening mate and all the best for the festive season.
Gee, reading through the posts above, and reflecting on what could have been, something went terribly wrong a long time ago in general Aussie Telecommunications.
The whole structure of our Internet Network, is driven by the wrong dynamics, Politics and Share prices. The two are slowing any advances, and moreso behave like opposing poles of a magnet.
Such a wonderful Technology whos scope thrives and grows internationally on a daily basis will be denied Australians for at least ten years as a rough guess looking at past attempts at resolving comercial enterprise and immature government policy.
My evening call from a call center somewhere near, in, around India to change everything from my ISP, to my Phone provider, plus a free this and that is a rogues gallery, indicative of the lack of control anyone has over providing Australians good services, plus lead me further into my malaise of holding out for Telstra to make things right. Not Telstra’s fault entirely, the mesh of government interference for fair business practices certainly adds to my feelings that what WWW and Internet users around this planet enjoy we as Australians will be waiting many years to enjoy.
Something went wrong along time back in Australian Telecommunications.
I agree wholeheartedly Anthony; something did go wrong, previously.
Hence the fact Senator Conroy, is now trying to repair the damage, previously caused.
I’m glad that unlike some here, you can recognize this…well, at least the first part!
Anthony, just got a call …..”from now your phone calls, will be free”….. Gee thanks, are you calling from Utopia? “from where” …forget it.
Sickening, the natives are getting restless again.
Anthony, just got a call …. “from now on your phone calls will be more expensive than any other company” … Gee thanks [sic], you MUST be calling from Telstropia! From where, oh obviously…
Two can play silly games Vasso, only mine is pretty factual, lol. But credit to you, sickening covers the situation perfectly. Well done… Now all you need to do is open your eyes, so as to see who are actually the sickening natives!
Be interesting to see if after your sarcastic post, I am alllowed the same latitude? I wonder, lol…
People who see only the game to the detriment of smart work, good planning, and the resulting rewards will always find themselves chatting to themselves … “what’s that you say ?” Lol.
Talk of Natives most inappropriate Massonic.
Anthony, I take your point. It was merely a figure of speech per se with no Natives insinuated.
I don’t envy you at all. I wouldn’t want to work for Telstra for all of the money in the world. Every time I ask a question I get a different answer. This morning I asked for confirmation that I could indeed now get ADSL as the Telstra website has only just now told me I can get it in my area. When I was told I could get ADSL I thought it was the best day of my life (yes sad really isn’t it?). I applied for a broadband connection only to receive an email telling me the ISP will apply to Telstra to have the pair gain removed from my line so I can get connected. Hang on a minute, this morning Telstra told me I COULD get ADSL. I jumped back onto the Telstra live chat to find out if the Pair Gain could be removed only to be told it couldn’t and no I can’t get ADSL at home would I like wireless? No I don’t want wireless, it costs an arm and a leg and DOESN’T WORK AT MY HOUSE!!! Next G despite what your people tell us does not work in my area. All these people do is type something into a computer, computers don’t lie, people lie. Why am I getting different answers? Why don’t you just hurry up and get rid of Pair Gain already? Either hire extra staff to get this done or dramatically reduce the monthly running cost of satellite technology, which for the record doesn’t work well at all anywhere due to weather etc. Then , the live assistance bloke couldn’t tell me why other people on my exchange can get ADSL, and neighbours can’t even get a phone line put in and had to purchase a satellite phone.
Best day of my life lasted for 45 minutes and almost beat the day my dog died as my worst day ever.