A new view on communications
Filed under: business, corporate, innovation, social media
Telstra CEO David Thodey explains why Telstra Exchange is more than just a blog.
Transcript:
Welcome to Telstra Exchange – our innovative new website where all Australians can exchange views about communications and technology.
Telstra Exchange is a blogging website… But it’s more than that. It’s a symbol, too, of our new approach to communications here at Telstra.
That means it’s a place for you to tell us how you feel, especially about innovation and technology.
- Which products and services make the biggest difference to your life?
- How can communications be used to make Australia a better place?
- What new products or services would you like to make your life simpler and easier?
These are some of the issues we’ll cover here in the coming months.
And your comments will help us plan for the future, and make decisions, that improve the types of products and services we offer all Australians.
That’s why we want to hear from you.
Telstra is a great Australian company – but we can do better by knowing what you want.
First, we need to listen …and Telstra Exchange is our listening post.
And now, it’s over to you.
Yes and look how successful Disneyland is!!!!!!
Shares in DIS (Walt Disney Co) @ US$36.58.
They must be the envy, of the whiny poor me, AUD$3.19 TLS shareholder.
Lol…
Nothing but tales of woe, and it’s not even ANZAC Day! But nothing like being contented with a sterling service and a Blue Chip grossed-up dividend of 12.5% pa, a global rarity.
Thanks David, brendan and the magnificent Telstra Team.
And growth of…
(-33%) on the averaged T1,2 & 3 price
(-3%) on T1 … -3% over 12.5 years
(-57%) on T2… -57% over 10.5 years. Say bye bye to more than half your money!
(-11%) on T3… -11% over a 3.5 years
Contented, thankful and magnificent, NOT, lol…
Thanks Sol and the minions for the excuses and NWAT. You and your always ridiculous, Telstra sugary slant on everything, especially those worthless portfolios, always manages to keep the rest of us here in reality, most amused.
Communications in Australia is at a very critical situation.
The trend of many to fully wireless operation is asking for major future problems.
1. Mobile phones DO NOT OPERATE everywhere.
2. How will it cope with the extra load of data from the internet.
3. Health problems with mobile base stations. ( e.g. Problems of them being close to schools etc. )
4. Health problems with mobile phones. ( e.g. How will the continuous use of them up to the ear affect peoples health. )
We need to use all resources for the communications of Australia and this include wireless, statelite, optical fibre and the copper network. This may mean new products to be introduced off the fixed network etc. New ways to interwork FIXED and mobile phones.
It needs to be planned by ones who understand the network in a PREACTIVE MODE. That is identify FUTURE problems now and FIX before they become problems and need to be fixed in a REACTIVE state and give bad service to customers.
We need a business unit that can identify what Australians want, then how to provide it effectively so that it will work.
NOT WASTE RESOURCES.
Actually KNOW what they are doing.
We DO NOT NEED the NBN installed the way Vasso stated by all those different types. That is asking for problems far greater than the insulation batts program. But that is the way Mr Rudd and Co appear will go with the NBN. Australia needs to get it CHANGED NOW!!!!!
Having contractors accessing the copper network is already showing problems. This week I observed a pillar lid off a pillar with no one in sight. This is no good for security etc.
We need a REBUILT TELSTRA to take on the NBN and NOT be SPLIT. It could still provide services to other ISP’s as required.
There will be a lot of problems in Australia with the NBN rollout which will need a lot of work to solve. e.g. Remote areas etc. Distance of some customers from exchanges etc. These will need standards developed which will work for Australia.
Robbie all who read your correspondence and examine it with unbiased intention, would agree that your are a seriously devious person. Firstly your main line of attack is the fact that Telstra supporters possibly own Telstra shares. So what Robbie, they are expression their opinion after consuming, and examining information that is available to them.
Of course they favour and defend Telstra, but this position would still apply even if they (the people you demonise) did not own Telstra shares. I do support Telstra and am also critical, in a constructive way, when I see Telstra being operated in a manner that could be improved in the interests of Telstra and Australia.
That is why I have been so critical of the blackmail threats that have been directed at Telstra to remove Telstra as an opponent to the NBN Co. I would have thought that you Robbie, being a person who is diametrically opposed to unfair and oppressive situations would have expressed an opinion on this attack on a great Australian company, Telstra.
All you people that knock Telstra.
We DO NOT WANT a SECOND rate communications system.
Australia had the BEST.
There was a comment passed in the 70′s , 80′s from the designer’s of the exchange systems. ” Please get a solid chain and a big padlock and put the chain around the exchanges and lock it up with the padlock and throw away the key. Because they could NOT get new generation equipment on the design area to perform anything as good as Telecom had the equipment working ”
That was Australia working in those days ( Telecom Australia ) to give the best service to Australia.
We DO NOT WANT the service that many government areas ( Local council, State, Federal ) are now giving to customers. Also the poor service of many private companies just after the quick return. The hard jobs they will just leave. They will not want to provide service to customers in difficult areas unless they are paid a fortune for it. Then the service they provide in most cases will not work.
Australians need the BEST in COMMUNICATIONS and the ideal is a rebuilt TELSTRA.
Grahame Barclay, thank you for admitting that the government owned/run Telecom of the 70’s and 80’s was far superior to the previous and present, privatised Telstra.
This is yet another clear example “from someone who was on the coal face”, as to why we again need a government controlled network, known as the NBN, to regain the lost superiority…
Interesting that NWAT will let you refer to me as a “seriously devious person”, but will not (normally) let me reply in kind to you (or your mate) Syd? How mysterious, eh?
But, if highlighting facts to counteract absolute greed and lies, makes me devious in the minds of such despicable people, well… guilty as charged!
A G A I N for those who are simply too biased to comprehend… my main line of attack (as you call it, lol) is to highlight 3 or 4 only, greedy, biased Telstra shareholders, who lie, cheat and incessantly bombard every blog with disproved NWAT propaganda, for no other reason but to desperately attempt to breathe life into their wilted portfolios! That’s it, simple…
It is you and your lies that are devious, and greedily so! Of course, due to your greedy bias, it is inevitable that your perfect Telstra [sic] is caught in our crossfire, too!
Syd, you claim total impartiality but then say “you support Telstra”. These two comments are “completely contradictory”.
Also you would not be here if you didn’t have TLS shares and everyone else knows it. Proven by the fact that at ZDNet, you desperately tried to hide the fact that you had TLS shares! You even claimed because you didn’t, it made your comments impartial. But in the end, you had to come clean, lol…
So why the lies? No facts to back any of what you say? Why hide your greedy agenda?
Oh and you never denied any behind the scenes contact with Telstra’s PR dept either – for obvious reasons! Anyway…
I now own TLS shares too Syd and look forward to other rational shareholders views (like the 84% surveyed, who agree with me – as opposed to the 16% of you, biased NWAT hard heads, who will never see the light).
But strangely, even though I am now a TLS shareholder, I do not feel the need to regurgitate NWAT lies, I am able to personally accept full blame for any share price falls, I understand and accept that the PSTN was vested to Telstra in 1992, with access rules/laws for all competitors, as a clear proviso of Telstra accepting PSTN ownership. I also accept the ACCC are the arbiters who are doing a sterling job, under immense pressure from the big companies, such as Telstra! I lastly, I can also accept too, that Telstra was sold to shareholders in ’97, ’99, ‘06 (not gaining control until 2006) and that all tranches occurred well after the PSTN vesting!
If you aren’t disgracefully, deviously biased Syd, “why can’t you accept any of this”? After all, it is the truth – maybe that’s why, lol?
Also, I have given my opinion on the NBN many times, but you are either unable to understand or simply wont accept it. So
A G A I N…
My “entire opinion” is that Telstra were vested the PSTN in 1992 and have made billions form a network they did not pay for. Yes A G A I N, TLS shareholders “afterwards” bought Telstra, but Telstra were gifted/vested the PSTN and have made $b’s per year from it following vesting, which I again remind you, was 5 years before privatisation!
As such Telstra have had a massive head start over their competitors and as the incumbent, therefore have obligations to provide PSTN access, maintenance thereof, the USO and to help develop the nation. Unfortunately they have gladly accepted the PSTN and the associated $b’s, whilst simultaneously whinging about the rest and even holding back technology to the nations detriment.
Telstra supporters have even had the audacity to call for a level playing field, even with Telstra’s PSTN/last mile monopoly bonanza/head start and said why don’t you invest in your own network? After Telstra were given their’s! OMG!
Telstra also had their chance with the FTTN network, but got too greedy and missed out. They then were given a NBN lifeline by the Gov. but again blew it, with a non-compliant bid.
In other words Telstra attempted to blackmail the government and this government was the one who finally and thankfully said “enough”. So any blackmail is simply reciprocal!
Regarding all of this, it is my opinion that Telstra under David Thodey has and is improving (although watch this space) and should immediately agree with the government/NBN Co and not be stupid enough to miss out again. In the past, life went on merrily for Telstra. But this time, it may not be so simple!
I look forward to your NWAT/16%, rhetoric, in response and also your non acceptance of my “factually based” opinion, Syd!
I have been reading this site for a long time and only posted 3 or so times, and have watched the discussions between Robbie, Vasso and Sydney. Most of the times I think you three act like kids fighting over marbles, but on this occasion, I agree with your sediments fully Robbie.Nice post to see on here for a change!
Robbie, East is East and West is West and I think it best that each hold fast to their own beliefs and opinions. Probably it is fortunate that we have no serious input to the future results of Telstra and it is good that those who do have control are serious and rational people. My sadness is that I am off to Alaska on Sunday and will miss all the coming excitement from Mr. Conroy, Telstra and of course yourself Robbie.
I sincerely hope Carol and you enjoy your trip Syd. So…
So that you don’t miss me too much, here’s 12 simple questions based around a hypothetical (in a deja vu sort of way) for you to ponder whilst rubbing noses with the Yupiks, Inuits and Aleuts, cheers.
1) If the government built a multi billion dollar NBN, then decided to vest it to one lone, Aussie company, Internode, would that be ok?
2) Would it be fair and a level playing field for all players, having the government give only one company, Internode, the NBN, leaving all other companies at Internodes mercy for NBN access (even if regulated)?
3) Then if the Govermnent (having majority ownership) went public/sold shares in Internode, obtaining $b’s, would that mean Internode “weren’t actually given the NBN… after all”? (Being sold to shareholders apparently negates “previous” freebies!).
4) Would those accessing and paying rent to Internode; be leeches?
5) Would it be fair (having received a free NBN) for Internode shareholders to say, remove regulations and let “true competition flourish” and “why don’t you invest and build your own NBN, leeches”?
6) If the ACCC set access prices, as per the law, for Internodes gifted NBN, would it be fair for Internode to say, no, we “demand” more?
7) When the ACCC in turn said no to Internode, would it be fair for Internode and their shareholders, to attack the ACCC and call them rogue regulators and endlessly head off to court.
9) Should Internode be let off for possibly crippling another’s business, by refusing access – or fined $300m?
10) Would it be ok for Internode to whinge about their NBN accompanying commitments, like the USO and NBN maintenance? And even complain when their renters require and expect maintenance?
11) Anyone that speaks up and says, hey Internode, that’s not fair… would they be “disparaging demonisers of the Aussie icon Internode, out for their own financial agenda’s”, Ignoramuses and village idiots?
12) And what would you say about a few Internode shareholders who, “only because of their portfolios”, go from blog to blog, claiming Internode to be disadvantaged and mistreated. All because Internode have legal formalities to follow, for being vested a NBN, which they receive $b’s in profit from per year…and those same Internode shareholders, shamelesslythen criticising anyone who disagrees with them?
Bl**dy Internode eh? Lol… Tavvauvutit Syd!
QUOTE “David Thodey became Telstra’s Chief Executive Officer on 19 May 2009, announcing a strategy of market differentiation and a renewed focus on customer service and satisfaction”
I have just spent 37minutes and 17 seconds 7 different call centers to try to obtain a new sim card for my mobile phone and still to no avail.
I live in Charleville QLD not a telstra shop in sight for 700kms
So the only option is to use the call centers
David you have a long way to go to improving customer service.
PLEASE GIVE ME A CALL I would give my mobile number but I dont have a BL***Y sim card
07 46541744
Julian Delchau
robbie
your starting point on your 12 point comment is so simplistic
and derides the position of Telstra’s shareholders.
We paid a premium for Telstra from the very government
that sold its total holdings.
I can assure you we bought on that basis…anything less
it would not have achieved the sale success it did.
Notwithstanding that, if the government feels that Telstra’s
assets should be recovered in the public interest..which
is what you are apparently trying to convey…then we have no p[roblem with that either.
After all government is for all Australians.
But ,and this is where all the unfairness in this whole sorry saga unfolds, governments in this country must act in a fair and democratic many and if our constitution is to protect
the rights of people in this instance, then the aquistion of those assets must be adequately compensated.
Why bother trying to justify the rights or wrongs of building
the NBN per se to readers if you use methods
that take away our democratic principals and mock both
the parliament and the constitution.
Ordinary Australians, not just Telstra shareholders, are justifiably concerned at this type of behaviour.
Sydney, enjoy your trip. It’s nice to be away from all this junk mail.
Feel free to answer 1-12 Vasso? I’m sure it would be most educational [sic] in a nostalgic 2005/NWAT/Sol sort of way!
Here are a few tips for you from your previous efforts. Poor me …but, but, but…ignoramus and of course, I’ll rob you of oxygen (refuse to correspond further ((for a few days anyway)) because you have no answers).
Keep up the great work.
I’m sure history will show that you and your brand of comms commenting, slotted in nicely between others of a similar ilk – particularly the two Bens.
Benny Hill and Ben Stiller. Lol…
Paul, I take it because only #1 upset you, that my hypothetical analogies 2-11 are therefore understood? As they clearly explain why those who don’t have TLS shares losses clouding everything, are justifiably upset at the Australia’s comms!
To answer you, re-read #1 then refer to #3. Does purchasing after the fact, make a freebie not a freebie?
I agree, TLS shareholders (of which I am now one) have democratic rights and I have never said otherwise.
But, advocating an NBN for my fellow Aussies who do not have meaningful comms, means exactly that – there’s no conspiracies. It’s those, who believe that anyone who comes here other than to heap sugary praise on Telstra, to be devious, who infer such rubbish.
TLS shareholders should of course, receive (“possibly even part thereof, as a special dividend”) a “fair” price for Telstra’s assets. But I still believe a sooner rather than later agreement is prudent however! Even if it means accepting a “little” less!
But cards on the table! I also believe most TLS shareholders who are talking democratic rights, are the same ones who refuse to recognise 2-11, refuse to accept others rights to decent comms and are nothing more than “pseudo democracy fighters”, who aren’t worried about democracy at all, just their investment!
To the author of the ‘garbage in / garbage out’ inundation.
I subscribe to a higher intellectual and abusive free content to occupy my time. Asante sana.
Thanks for the best wishes Vasso and Robbie they are reciprocated to you both. Will let you know the state of the global meltdown from Alaska and hopefully learn a little of the history of that cool and strange State.
Instead of hiding from reality behind sarcasm, Vasso, just read 1-12 and you will see what a great Internode shareholder you would actually make!
can iI offer a solution.
The government holds 10% of Telstra through its holdings in the Future Fund.
Buy 41% on the open market. This should cost them $20B.
That would mean they would have $23B to upgrade to
fibre.
They would then have control of the network.
No confrontation, no searching for expertise, no duplication
no reinventing the wheel.Things will move much faster.
Is there something I’m missing in this strategy or am I punching above my weight (again)?
Interesting thought Paul.
However, the government only really needs the ducts, pits, pipes etc, which I believe are conservatively valued at around $10b.
It’s probably that additional $10b which is the sticking point for your proposal to proceed/succeed, from the governments perspective.
Interesting proposal, none-the-less though, kudos.
Paul, capital idea mate. BUT, where will they (Government) find $20B.
“Today you couldn’t attract that private investment,” he said yesterday. “We are not trying to. That is why the government is putting in equity to get the thing going. As other investors see how the project is going, we expect to attract private investment.”
Says The NBN Supremo!!! I have news for him. If, today he couldn’t attract private investment, he would have buckley’s when the project gets going. Already, they have wasted 221 million dollars with nothing to show for it. What a was to kick-off a massive project>
Rest of the fairy tale, see
http://www.theaustralian.com.au/business/industry-sectors/private-capital-will-flow-into-nbn/story-e6frg9hx-1225859652773
Vasso 26/3 – …”I still firmly believe the NBN is the best thing for Telstra and Shareholders in the long run.. To do anything else is sheer folly”…{END}
Yesterday he says it’s a fairytale…
The fickleness (and of course folly) of the bitten TLS shareholder eh?
Lol…
I had a dream one night >>>>>>>
“If I had the power I would knock Conroy for six, commission Telstra to deploy, on a cost plus basis, the FTTP network leasing Telstra assets and progressively migrating its, compensated, traffic to NBN Co wholesale.
This would mean maintaining the regulatory status quo during the progressive change over.
And voila, we have a top notch NBN, Teslra joins the ranks of retailers (only) no need to split anyone. Share the cost of the U.S.O. with the Feds and other substantial retailers.
Is this a win,win,win,win for all concerned, or what? ”
Sadly, was woken up by a nightmare:
http://www.theaustralian.com.au/business/seven-companies-win-nbn-contracts/story-e6frg8zx-1225860374997
Moral: Sleep an learn, about about the addiction to: spend spend spend spend spend zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
What a load of typical, absloute rubbish, minion #1.
Both your idea (which I have dismanteld twice already, as nothing more than the greedy shareholder rot, it is) and the rest…
Moral learn and listen and stop living in that 2005/NWAT, gingerbread house.
Spend, spend, spend is exactly what was required to stimulate our economy, in a global dour situation, which had the potential of being equal to the great depression/1929).
According to experts (so, certainly not you or I) the “IMF”… we are ahead of the pack.
http://www.abc.net.au/news/stories/2010/04/22/2879454.htm
From within – “A new report from the International Monetary Fund (IMF) says Australia is one of the leaders as the global economy recovers from a severe recession”.
So please cut the incessant lies, simply because you don’t, no do, don,t, do, don’t (yes it was don’t last, eh?) want a NBN (which will help the entire nation in many ways) simply because you are desperately and selfishly afraid that such an NBN will impinge upon those holier than thou TLS shares.
Robbie
The present idea of the NBN will be a TOTAL FAILURE due to a number of reasons.
We MUST NOT have SPEND SPEND SPEND as far as the NBN is concerned. It would be a TOTAL waste and who will pay it back?
The NBN just wanting the pits,pipes and ducts will cause major problems because they will take no care of the plant. They will operate like 50 ton BULLS and the damage will be massive.
How much understanding and experience have the NBN Co got to get the system working the way Australians want to expect.
How SECURE will it be.
Who is going to pay the cost of installing it. We will be leaving a MASSIVE BILL for future generations to pay. What have we got to sell!!! We MUST NOT sell the NBN. ( This would be a big mess )
As I have stated before it will be a massive problem connecting customers and the indications showing of how it will operate indicate major problems on all fronts including customer service, customer connections etc. Ones with just cabling license will be of no help in this situation, they will be more of a problem.
Communications is an essential service and it needs to be built and working right. Most are just looking at what is in it for themselves.
The basics have to be designed and built for the conditions Australia needs.
Then the network can be extended to all giving the best service in all respects.
The NBN MUST be government controlled to provide the above and not follow the way the pink batt insulation project went. A rebuilt Telstra is required to lead the NBN job.
I have ADSL2 and this week I had a look at the ABC series KOKODA the quality was FANTASTIC. I was very much surprised. I did not think Telstra present network could provide such a service on the internet.
Still peddling your smoke screen of nastiness and abuse as ever.
NBN, great idea. The though of no ROI for thirty years, is a barbaric investment practice.
What a classic exercise in futility… “687 ISPs invited to secret filter forum”
http://www.zdnet.com.au/687-isps-invited-to-secret-filter-forum-339302801.htm#comment-320442853
How many of these 687 poor souls will be alive and kicking if and when his next trick – $43 billion FTTH NBN, is fully deployed?
Dear Mr Thodey,
I was browsing the Whirlpool forums and noticed a customer who appears to have gone through fve months of horror stories with Telstra.
Perhaps your office could step in to put out this bushfire, to avoid ongoing bad press?
Refer to: http://forums.whirlpool.net.au/forum-replies.cfm?t=1435533
Cheers,
Adam
Hi Adam, Thank you for taking the time to inform us of this customer’s post and his problems with our services. I’ve forwarded this to the team here, and they will contact Duke to sort the problems out.
Cheers, Brendan
Grahame, spot on mate. Before demolishing an essential service, one needs to have access to a comparable or a superior service. – Bravado does not help at all, It’s Technical, stupid.
According to today’s edition of the Australian Financial Review, the long awaited implementation study is expected to be released this week. Surprise, surprise – “More than 500 pages long and containing 84 recommendations, is expected to say that the NBN can be built without without Telstra’s help but that it will take longer and be more complex and expensive.” Extract Courtesy AFR article.
Every run of the mill Telstraite knew that well kept secret!
Adam it is almost beyond belief that Telstra would not monitor Sites such as Whirlpool to be on the ball with customer dissatisfaction and problem solving. Still we must live in hope. Incidentally the Internet speeds here in Los Angeles not as good as my Bigpond back home.
Sydney, enjoy your trip to to Alaska. BigPond speeds are viewed differently when Overseas.
Latest news from Jesse:
Official Jessica Watson Blog
The Last Cape!
Monday, May 03, 2010
Good news. Ella’s Pink Lady and I have made it around the South East Cape of Tasmania and we’re now headed north on the final leg to Sydney!
We passed well clear of land, in the dark and with not the nicest conditions. But I still got a big kick out of it.
I never expected rounding Tasmania to be much of a big deal, but all of last week’s struggles made finally getting around the cape 10 times sweeter. (Insiders tip, jumping up and down in a 5 metre swell isn’t a good idea. ouch!) There’s no letting the guard down yet, but it’s great to be back in to more familiar waters.
I’m also thrilled to be headed north into warmer temperatures again. OK, so it’s not really that cold down here. mostly I’m just complaining. But with a bit of water on your hands, this wind only takes a few minutes to make your hands go numb when working on deck.
After all my worrying, this time we got lucky and the expected weather didn’t get as bad as it might have. It’s been pretty breezy for the last few days, but gusted to not much more than 40 knots last night. The wind is sitting on
about 25 knots at the moment and the swells are starting to die off as we pass into the lee of Tasmania.
Jesse
Why is it you few, simply cannot look past the dollars and see the NBN, not as a monetary impost or bad investment, but nation building infrastructure, which will enhance our global competitiveness, create jobs etc, etc? Don’t we pay taxes for governments to provide infrastructure? Even infrastructure, sans ROI!
As mentioned elsewhere. If hospitals, schools and roads are deemed a bad investment/return, do we simply stop building them too? Maybe instead of schools or hospitals we can build or even convert those non profitable areas into casinos – I believe they make a hefty ROI! What do you say?
Some here are so bogged down with costs/dollars; they refuse to see the real NBN benefits. Or perhaps it’s that they are Telstra stakeholders and see the NBN as neither an impost nor benefit, but rather, a threat to their stake!
Grahame, it was only days ago you told us how greatly superior the old government owned/run Telecom was to Telstra! By doing so, you inadvertently and accidentally, gave glowing thumbs up to the NBN, lol!
As for Vasso and his pseudo claims of me being disrespectful! If you can’t stand the heat…! Remember, it was you, Syd, Tony P and Fernando who instigated disrespectfulness, towards “everyone who disagreed with you, at NWAT”, which included me. So…
But I’m glad my efforts have been productive. Because now guys like Adam Hardy can actually come here to vent frustrations, without being disgracefully accosted and belittled by these same Telstra minions. In fact, instead of (as used to occur) referring to the likes of Adam as a devious disparager; Syd, as a shareholder, is finally seeing and asking, why? Cool…
That’s all we want, accountability and answers, “without the TLS faithful, blindly sweeping every problem and less than flattering comment under the carpet”. Then disgracefully making the person with the problem, out to be the bad guy/Telstra basher and Telstra, “always” the innocent victim!
Plus those crocodile tears for 687 ISP’s, come on Vasso? Rank hypocrisy from one who has argued vehemently that there are too many ISP’s in Australia, whilst swearing that Telstra isn’t a monopoly, because there are “687 parasitic ISPs, leeching from Telstra”. The heartless inference being, that if many ISP’s went to the wall, so be it. But look today, they are now poor souls, NOT expendable, leeching parasites, after all? OMG…
Strange, the way the same few biased Telstra supporters, all change their stories from one extreme to the other, for what ever they believe best suits the TLS shares, on any given day!
As for the NBN report, I agree Vasso. The report is likely to suggest the NBN can be built without Telstra but it would be easier, less costly and better with Telstra! Pretty much what myself and Mr. Grenfell have been saying for months – while you guys have “definitively been saying” – no, no, yes, no, yes, umm maybe…lol
Again, please let me add too, “I believe Telstra and the Government should agree – NOW”! For everyone’s sakes, including Telstra’s…!
Spoke too soon about the disgusting element, who wish to attack others opinions, instead of heeding or graciously debating –
http://exchange.telstra.com.au/2010/05/03/customers-get-more-value-with-our-revised-mobile-post-paid-browsing-packs/comment-page-1
Refer to comment #3 – Jenna Sux and then tell me (as this is a reflection upon yourselves and your previous ways at NWAT and sadly, some still here now) is this what being a greedy, Telstra shareholder/supporter is all about?
Perhaps it is time to sell…
It seems someone has discovered the art of building a $43 billion Hi Tech project with a start up capital amounting to $4.7 billion in a relatively short period of eight years. Above all, ROI is of no consequence.
In the real world, the cost of $38.3 billion would compound to $60.1 billion using a nominal rate of only 6%. That is why, it took over a hundred years to build those hospitals, schools, roads and utility infrastructures.
Our Telecommunications utility was privatised and the proceeds of which may have been ploughed into community assets. Albeit, some of the big ticket items – Roads, had to be ceded to the private sector and are very much dependant on commercial ROI rates.
The last time I looked around, we are not living in Utopia, although some assume that we are.
A sequel to the Telstra assets grab. Strange way to Nation build.
http://www.reuters.com/article/idUSTRE6422YV20100503
This should Rattle some Cages eh?
http://www.zdnet.com.au/exetel-unveils-nbn-pricing-339302822.htm
Exetel unveils NBN pricing
“we would expect to offer 25Mbps circuits for $0.00 monthly access and $1.00 per GB downloaded on a 12-month contract,” the ISP’s chief executive John Linton said in an emailed statement. “50Mbps and 100Mbps services have yet to be priced, but are expected to be $15.00/$25.00 per month plus $1.00 per GB downloaded.”
Sign me up Scotty…
Will be interesting to see how other ISPs follow this mind blowing pricing..
I’m having a great week :^) and I’m not going to post comments that get personal or use language that puts others down. Sure I will make an error every now and then, and when I do, I hope you all will bring that to light when required as was done today.
We are a community, and we created this space for productive feedback not for personal attacks. Let’s all do our best to stay on track… Please keep the conversation informative and clean.
Brendan
Brendan, I second that and have nothing to fear.
Regards
Paul, I did see that and still scratching my head!
Grahame, as you were saying>>>>>>>
http://www.theaustralian.com.au/news/nation/union-warns-of-fatal-accidents-in-nbn/story-e6frg6nf-1225861781734
I agree Brendan… and thank you. Pity a similar across the board rule wasn’t adopted previously.
IMHO, NWAT should have nipped 4 particularly disrespectful Telstra stakeholders, who now claim, like they do Telstra, that butter wouldn’t melt in their precious mouths… years ago. Not just gagged those like me (thus exacerbating the problem) because we were deemed Telstra bashers for speaking the truth. Had NWAT done so, this place would have been a whole lot more cordial all along (from my perspective anyway)!
These so called Telstra supporters, have put a lot of people’s noses out of joint and turned people (like me) “against Telstra”, with their disrespectfulness and unwillingness to be even minimally impartial. Being so, they have brought the types of “no holds barred” responses, from the likes of me, upon themselves!
However, I cannot blame them fully and also take blame myself for reciprocation the same disrespectfulness I received at NWAT. As such, water under the bridge, let’s look forward, not back… Although I fear more share driven lies will simply ensue… but also hope healthy heated debate isn’t surpressed?
I now look forward to all parties being treated equally, finally, here at Exchange Telstra (won’t call it NWAT – benefit of the doubt). Without all the usual suspects, having open slather and the rest gagged mis-stream debate!
Wonderful Robbie, Let’s all move forward and share our feedback, ideas and discuss issues in a spirit of healthy debate. Oh, and with a sprinkling of friendly banter
Lol… it doesn’t matter how long it took to build hospitals, roads and schools, because they were needed. My question is, because you money driven few claim ROI as the be all and end all, if the above aren’t profitable, should they no longer be built or even closed?
Yes or No? Anyway…
It’s funny how this magical figure (6% compounding) applies to the NBN but apparently, not to other real life aspects? Going by the recent lauding of the TLS share price, by the same selective mathematician, that is…
So let’s use this “compunding 6%” and apply it to those precious. much lauded, Telstra shares and find out exactly where they “should” be, in comparison to where they “actually are” -
T1 – $3.30 @ 6% compounded over 13 years should be $7.04
T2 – 7.40 @ 6% compounded over 11 years should be $14.05
T3 – $3.60 @ 6% compounded over 4 years should be $4.54
And the mean/median of the above – T1, 2 and 3 was $4.77… as such, should be $8.54
But… they are currently “just $3.16”! Under all three tranches or a cool (-63%) compared to where they should actually be @ $8.14… according to the Telstra mathematician’s “very own reality” figures.
Now there’s some “real, reality” for you…
And no, we “obviously therefore” aren’t living in a (Telstra NWAT/2005 gingerbread) Utopia, that some naively and incessantly (even arguing against 84% of his fellow TLS shareholders) believes…
Ooh BTW, my latest disclaimer (being totally honest – as I always am)…I am no longer one of you. Took my 7.5% profit and sold out of TLS.
Just not willing to wait for Telstra to stop pussyfooting and get on with the NBN. I thought the new management were going to get things done, but… Not all their fault I know, the government are equally stubborn.
Having said that, I again reaffirm that I would like to see Telstra agree with the government NOW. If they do and Telstra shares spike, as I believe they will (or a special dividend is declared) “great”!
The non-greedy, hard done by, average retirees and mums and dads, who have done it tough, thoroughly deserve it.
Let’s now hope commonsense prevails and the NWAT brigade and their silly ideas are put to rest, once and for all…
Brendan refering to, and after consideration of your suggested rule that all Exchange prticipants desist from hurtful references to others I agree totally that this action will be a good thing. It was certainly not my desire, or intention, to be disrespectful to others and will make sure that any future correspondence from myself will not contain personal critical reflection on fellow Exchange Posters. Your perusal as monitoring Editor to delete the referral to personal details of others (Shareholding of those involved etc) is greatly appreciated. Thank you once again and every best wish in your endeavours to empower Telstra to better serve Australia.
All good Syd. I’m glad we’re all on the same page now. Have a great time in Alaska, my Uncle tells me the fishing is amazing up there. Stay warm.
Brendan
I have trouble being enthused by the mere thought of a big spend of our tax dollars (43 billion) and reaching that delusionary pot of gold (FTTH NBN) at the end of the long march leading to the end of the rainbow in eight years time.
What I really aspire to, is the here and now.
Much like, the words of wisdom from the Telstra master of the old school – Telstra’s chief operating officer Michael Rocca.
“We have more in the pipeline and an integrated Telstra Operations is well placed to deliver innovative, next-generation products and services across smart, integrated networks with first-class IT,” Rocca said in an announcement to the company’s staff.
Extract Courtesy:
http://www.zdnet.com.au/telstra-grants-rocca-coo-role-339302837.htm
Innovative, next-generation products that surpass …..”The volcanic ash from Iceland left business people stranded in Europe for over a week. But it’s been business as usual for Ramsay Healthcare’s operations, thanks to Telstra’s High Definition Video Conferencing technology”… must, surely be, be Australia’s great expectation.
Extract: Courtesy:
http://www.telstraenterprise.com/productsservices/enterprisecommunications/conferencingcollaboration/Pages/VideoConferencing.aspx?te=gco0010
One thing I learnt in Africa, is that the leopard can’t change its spots.
Also, It seems some here are unable to distinguish between ‘Growth stocks’ and ‘Value stocks’
Utilities are clearly in the latter group, and thrive by its value generation in lieu of CapAp. In Telstra’s case, a constant grossed-up dividend yield in the upper range of 12.54% pa
Lastly, I have better things to do.
http://www.theaustralian.com.au/business/stephen-conroy-confident-of-nbn-deal/story-e6frg8zx-1225862269632
['THE federal government is confident of reaching an agreement with Telstra for the telco to shift its network traffic to the $43 billion national broadband network. It also plans to reintroduce legislation to split the company in two next week.']
['Speaking after a business breakfast in Melbourne yesterday, Communications Minister Stephen Conroy said he would release the findings of an implementation study by business consultants KPMG and McKinsey this week, but would not respond to it until a period of community consultation was complete. He was confident the study would support the economic case for building the NBN, regardless of the nature of Telstra's involvement.']
Hope the Deal is done is sealed Robbie.. Otherwise Teltras fate may well be done and sealed if it hasnt..
Boston Consulting calculated Telstra’s five-year shareholder return at zero, which is not a great score for a monopoly.
On May 18 last year the stock closed at $3.20, and yesterday at $3.14. In that period the S&P 200 index gained 27 per cent, or close to 1000 points.
Vasso
It looks like the 50ton BULLS have already been let loose in TASMANIA. ( item vasso attached yesterday )
This type of field work is TOTALLY UNACCEPTABLE.
This is what can be seen. What is the damage we CANNOT see.
If this is how they are putting the outside plant in, how are they going to do the rest of the work we cannot see.
I recall a comment to me about an ex telstra staff member who had pride in his exchange and when he saw what had been done since he had left cried and stated he NEVER wanted to see it again.
From what I can make out it is the other providers just doing as they like and Telstra having no say.
Telstra also has problems with contractors they use. I witnessed a case where their actions in combination with other workers,r may have caused very serious injury by not taking precautions.( It was luck)
Is the same going to happen with the NATIONAL BROADBAND NETWORK. Go in and just do whatever they want. It appears it may be from field indications in Tasmania.
Our main concern should be on this area to show the communications service that customers need. When we have this right then we can look at the shareprice. A lot of you are building the rooms before the foundations.
Brendan O’Keefe It is nice to see your comment.
When I started with the PMG back in 1965 and on to I retired in 2004 my main aim was SERVICE to Australia in communications.
My first concern was always Customer Service. To provide them the best. Making sure work was done first before looking at how much I would be paid.
This was always before wages, etc.
Is this the case with people today!!!!!!!!
I DO NOT THINK SO.
Most have the method of how can I get rid of this customer quickly with little work. Customer left LOST.
Talk down to a customer to get rid of them.
Trying the best to end call as quickly as possible. To show they are more effective.
Thinking all the time how much will they make today.
Send them through systems which the customer cannot understand.
Consultants with NO Understanding and experience taking calls.
We need
Customer Service Number 1
Customer is treated as the most important person.
Take extra time if required to get job done. ( Work into lunchtime or afterhours)
Take time out to provide service. ( even after hours)
This site needs to identify customer relationship problems so they can be solved.