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A blog that invites discussion on Telstra, the Australian telecommunications industry,
Telstra shareholders and customers.

04 Nov 2009
By David Thodey
Nov
04

A new view on communications

Telstra CEO David Thodey explains why Telstra Exchange is more than just a blog.


Transcript:

Welcome to Telstra Exchange – our innovative new website where all Australians can exchange views about communications and technology.

Telstra Exchange is a blogging website…  But it’s more than that.  It’s a symbol, too, of our new approach to communications here at Telstra.

That means it’s a place for you to tell us how you feel, especially about innovation and technology.

  • Which products and services make the biggest difference to your life?
  • How can communications be used to make Australia a better place?
  • What new products or services would you like to make your life simpler and easier?

These are some of the issues we’ll cover here in the coming months.

And your comments will help us plan for the future, and make decisions, that improve the types of products and services we offer all Australians.

That’s why we want to hear from you.

Telstra is a great Australian company – but we can do better by knowing what you want.

First, we need to listen …and Telstra Exchange is our listening post.

And now, it’s over to you.

By David Thodey

Posts: 1

318 Comments

  1. Edna & Fred Leech says:

    To those brave investors who still hold their Telstra shares, notwithstanding today’s record lows, I believe there is much we can do to help our Board restore some sanity and fairness into the anti-telstra market.
    Now is the time to consider our options. Now is the time to develop a strategy to thwart the looming Telstra – disaster plan of the Rudd Government.

    I make no claim to be market-smart, so I am happy to offer my support to anyone out there who can develop a clear strategy to defeat the Government plan of substituting another monopoly, NBN Coy, for the one they claim Telstra to be.
    Put simply, the Government sold their Telecom, complete with existing assets, to us, the public, and now they want it back. I see that as nationalisation.

    Here are some things it would pay us to bear in mind:
    It is of no use looking to the Federal Opposition for succour. Remember the distinctly and publicly demonstrated Howard hostility to Telstra, and his arrogant 11th hour appointment to the Telstra Board?
    Recognize that we have the strength of numbers. No politician in his right mind wishes to incur the wrath of over a million voters, not counting the ripple effect when you include shareholders’ families.
    Our Board has promised that no deal will be concluded without shareholder approval. It is up to us, then, to see that we do not approve a deal which is inimical to shareholders’ interests.
    Be aware of Government duplicity as disclosed in the draft legislation with its extension from wholesale-only network provider to potentially, and additionally, a retailer. If in doubt about this, think also of their bullying tactics, with the threat of limiting Telstra’s access to spectrum, unless Telstra agrees to functional separation

    Is there some learned person out there who would know whether there is an arguable case which could be put to the High Court on constitutional grounds, should the Rudd Government carry out their plans in full? Short of that, if things go badly, and we do not get a satisfactory outcome to the current negotiations, I believe Telstra should consider:
    launching a Telstra Broadband Company to give strong competition to the NBN Coy, competition which the Government mandates for all other Companies. I would become a founding shareholder in such a Company, which I would expect to give priority to areas of Australia which would give best value for funds invested. For example, the Melbourne and/or Sydney areas.
    Test the offending enabling legislation before the High Court.
    Delay to the maximum any transfer of assets to the NBN Coy required under any legislation.

    In the meantime, I intend to:

    write to the Minister stating my objections to their present plans for implementing a National Broadband Network
    study in detail the proposed NBN Coy legislation so that I will be in a position to understand the full implications of the Government proposal, and spread the message of the need for Telstra shareholders to be vigilant.

  2. Robbie Stephens says:

    Derek… glad to see there are some here not overwhelmed by their own portfolios, who can see and recognise reality, as clearly outlined in your link, thanks for the post!

    But Bill, I’m so hurt that one as learned and obviously intelligent [sic] as you, stopped reading a comment because you wrongly (at least you are consistent) thought it was me!

    There are none so blind as those who will not see…

    So…I love Telstra (shares) more than life itself [sic]. Telstra should be the next Pope [sic]. I’m a poor TLS shareholder [sic] and the whole world is against me and pope Telstra I [sic]… happy? Reading on now?

    Firstly Billy, its Robbie STEPHENS, at least get the basics right, even though you have absolutely no idea about comms! And no that wasn’t me…

    Secondly, reading your tripe is akin to going back in a time machine to 2005/2006 and reading any comment from Syd, Vasso, Rod, Sol, Dr Phil and every other blinded, biased Telstra puppet!

    You guys have absolutely no firm position and flip-flop from one extreme to the other within days, to suit the portfolio.

    Look at your mate Vasso, who above 8/3 said – “In a nutshell, Telstra can very efficiently and progressively begin immediately replacing copper with cable and transfer its clientele to the NBN Co without demolishing Telstra and the Industry”.

    Two days 10/3 later said – “The myth of fast broadband, in eight years time, has been exposed by the Telstra’s, now, experience. Do we need, or can we afford, building castles in the air”?

    Yes Vasso, Telstra should progressively and efficiently, immediately, start building the myth/castles in the air…time for nap now!

    Bill, you are part of a blinded, small minded but tiny minority of bitter shareholders, who really will never see the truth and will keep undermining all of David and his teams, good work!

  3. Vasso Massonic says:

    It is rather pleasing to know that Australia’s Telecommunications are alive and well.

    Yesterday I spent time and red eyes viewing proceedings in OUR SENATE (http://webcast.aph.gov.au/livebroadcasting/)

    The debate over Telstra’s fate is going well and akin to a voyage of discovery which prompted me to contact some of the participants VIZ:

    Dear Senator……..

    After viewing the hard work by cross bench and opposition Senators in our Senate yesterday, I was appalled by the action of five Government Ministers of the crown labelling the upper house “obstructionist” and the thugish behaviour of Senator Conroy by uttering that senators delivered the most obstructionist Senate in 30 years. Clearly, this is reminiscent of the bad days when Paul Keating labeled Senators “fairies at the bottom of the garden” or words to that effect.

    Senator Milne outlined the appalling inaction by the Labor Government pertaining to the botched and costly Green Loans scheme. This recipe for disaster pales into insignificance when compared to the $43 billion NBN project at a time of slow demand for fast broadband by customers valuing mobility over speed. According to a report in the Australian Financial Review on the 10 March 2010, Telstra upgraded its cable to Melbourne which provides download speeds of 100 megabits per second, the maximum speed that will initially be available on the federal government’s NBN, only to discover that it attracted about 200 customers in our Southern metropolis.

    Some extracts, Courtesy: AFR 10/03/2010.

    Kind Regards

    Vasso Massonic

    Big day/evening today, see what brings forth.

  4. Jenny says:

    Since when did Telstra join forces with Big Pond? Anyway, why is Telstra/Big Pond so expensive when Telsra own all the phone lines? For a basic wireless 3Gb wireless connection, speed – 512/128kbps, download limit 5GB other providers offer this for $29 a month. Telstra/Big Pond are $49 a month?
    Sorry but I dont get it, can someone please explain?

  5. Bill says:

    Jenny,
    The other providers (overseas multinationals mostly) are increasing their profits whilst Telstra’s profits are going down. Telstra has to plan, install and maintain almost all the copper network in Australia. The overseas multinationals do not build it or maintain it since our famous ACCC (G. Samuels) regulated Telstra to give away its network capacity for practically nix. So overseas companies stopped spending money here on cable infrastructure and what they did install is left to rot in the ground because it is cheaper to use Telstra’s.
    Telstra, I think, are not allowed to drive the overseas competitors out so they are stuck with the situation. Telstra has to look after ALL Australia (unprofitable or not). They have to try and make a profit so what do they do? It seems they have to penalise its own customers to the benefit of the overseas telcos. If the playing field was level, all telcos would be forced to compete fairly. Then Telstra would really shine!
    That is the way I see it, I would love to hear some facts and views on this.

  6. Vasso Massonic says:

    Bill, the poor soul cannot distinguish between a network built by professionals (Telstra) and a bunch of jacks of all trades and masters of none.

    I never try reasoning with village idiots. Always remenber…….
    ‘Illegitimi non carborundum’

  7. SIM says:

    Edna & Fred Leech. I am with you all the way!
    I am outraged with all the so called Australians who are instrumental and complicit in destroying a great Australian icon company.
    I’m just an ‘ordinary Joe’ but as I see it, Telstra is competing against insidious and very powerful overseas forces. It is impossible to tell how they operate here in Australia – but they have been very successful to date, just look at the result. Who would have thought that Telstra could have been reduced to the state it finds itself in today?
    But, with some support now coming from the Conservative ranks, I live in hope!
    There are many Telstra knockers that call themselves patriotic Australians and it’s called the ‘tall poppy syndrome’. See how they feel if they are left with Optus, Vodafone, Hutchison, 3 etc to look after their telecommunications!

  8. Sydney Lawrence says:

    Jenny you get what you pay for, simple really. When my neighbour purchased his Bentley I asked why he paid so much for a motor car and he told me that life was to short to drink the house wine. Quality does cost a little more.

    Edna and Fred it is good that you question the blackmail and threat that is directed at Telstra for the sole purpose of removing Telstra from providing competition for the Government NBN Co. Those interested in obtaining a fair go for Telstra can rest assured that the legal aspects of the situation will be closely examined by the Telstra legal department.

    It is a fact that the Howard Government was not to be admired for its attitude to Telstra and you are correct that it is of little use looking to an Opposition leader for succour, but at some stage that Opposition leader will become the Prime Minister and Australia’s leader. I think we should wait and hope for a satisfactory negotiated result, and if this is not to be, organise ourselves for a protest meeting at Parliament House, Canberra before the next election.

    On thing we do have to be vigilant for is the agent provocateurs who masquerade as Telstra supporters when really, by their history, they wish Telstra harm and should be revealed for the cunning trouble makers they are.

  9. Robbie Stephens says:

    Conspiracy theory # 10 Bill. Ooh…

    I think we have actually found someone who can out Sydney and out Vasso, in relation to ridiculous, well… everything, lol…

  10. Robbie Stephens says:

    Well it unanimous.

    Telstra exchange is simply NWAT revisited. Well this thread is anyway. I thought this was meant for comms discussion (a view on communications)?

    But like NWAT which turned into a political Howard hate fest, when bitter shareholders blamed him, TE has done the same, with the same players but different target, now Rudd. OMG…

    http://www.theaustralian.com.au/business/industry-sectors/coalition-looking-to-telstra-for-poll-boost/story-e6frg9hx-1225837521234

    Check this, the 2nd last paragraph for a NWAT blast from the past, lol…

    6/3/10 – “I always voted Labor, but because of the way this government is treating Telstra, I will vote Liberal for the first time,” Melbourne engineer F*rnando *ias wrote.

    More shareytales. When I first started posting on NWAT, 12 months ago (following Telstra non-compliant bid, but well before talks of Telstra separation etc) the above NWAT disciple, was already referring to Rudd as red Rudd and whatever else.

    Can you NWAT rejects, ever tell the truth!

  11. Vasso Massonic says:

    Jenny, it does seem very odd but the powers that be, decide what’s mindlessly good for us and our Industry.

    Let me explain. The telecommunications watchdog, aka Graeme Samuel, the ACCC supremo decides on the regulated wholesale rate that must be offered to Telstra’s, shall we say ‘competitors’, (there are 600 hundred of them). Clearly, a rate that is below the cost of Telstra maintaining its aged copper network, let alone, providing services in terms of its Universal Service Obligations, meaning providing services to hundreds of outlying areas where ‘competitors’ don’t venture because there is no easy money for them. Hence, Telstra is lumbered with that part of its business and the likes of you, me and Telstra shareholders carry the ’shortfall’ can.

    As it happens, the following may elucidate this, age old, folly further:

    “iPrimus’ cheapest copper network ADSL2+ is $30 a month on a 3GB download quota, which is provided over Telstra’s unbundled local loop at a cost of $16.70 per month in metropolitan areas”

    Extract, Courtesy:

    http://www.zdnet.com.au/news/communications/soa/NBN-
    study-prices-cheap-slow-broadband/0,130061791,339301701,00.htm

    Kind Regards

  12. Vasso Massonic says:

    Edna & Fred Leech,

    I’ve done my bit. Viz:

    Kind Regards

    E-mail sent today

    “Dear Senator Ludlam,

    Congratulations on your great achievement.

    The following report clearly demonstrates the fact that the study details are an essential part and parcel of the considerations by the Senate into the current Telstra legislation which, in fact, means – no study no legislation pass.

    Kind Regards”

    NBN study prices cheap, slow broadband
    By Liam Tung, ZDNet.com.au
    11 March 2010 05:29 PM

    Tags: iinet, internode, mike quigley, nbn co, netspace, optus, scott ludlam, stephen conroy

    analysis If Greens Senator Scott Ludlam wins his fight to have the government table the National Broadband Network (NBN) implementation study, what will he find?

    If Minister for Communications Stephen Conroy is true to his word, it will contain the gory details of how to get the lowest paying broadband customers onto fibre.

    In April last year, shortly after the announcement that the government would go it alone on the NBN, Conroy laid out fairly clearly what would be in the study.

    “No consumer or business will be forced to pay anything for services on the NBN,” said Conroy. “But clearly affordability is an important factor to drive take-up. NBN prices cannot be structured without having careful regard to the prices people pay today for comparable services… The implementation study will give careful regard to pricing levels on the National Broadband Network.”

    In other words, the study will try to define a wholesale price that will enable retail service providers to offer packages that are cheap enough to lure the very bottom of Australia’s broadband user base to the new deal.

    What the study could safely assume, as has been borne out by the Australian Communications and Media Authority’s recent figures, is that even if higher speeds become available, Australian consumers might not pay extra to take them up. But they will take higher speeds if they become available at the same price as today.

    What it will all boil down to is the study’s pricing recommendations for slower connections — not 100Mbps but 1 to 8Mbps, where 30 per cent of all internet connections sit. Can it, for example, provide 20Mbps — the current maximum for ADSL2+ — at a lower cost than what internet service providers (ISPs) are currently paying to install their own “DSLAMs” in Telstra’s exchanges?

    iPrimus’ cheapest copper network ADSL2+ is $30 a month on a 3GB download quota, which is provided over Telstra’s unbundled local loop at a cost of $16.70 per month in metropolitan areas.

    It’s not just fixed-line pricing the study will have to take into account when considering how low pricing has to go for the network to be viable, but also the price and speed of wireless broadband. As has become clear in the past two years, wireless broadband is snapping at the heels of fixed line broadband, which also means it is snapping at NBN Co’s.” ……… Continued:

    http://www.zdnet.com.au/news/communications/soa/NBN-study-prices-cheap-slow-broadband/0,130061791,339301701,00.htm

  13. Bruno Savage says:

    Hey Fellas and Gals.
    Lets have a contest to see who has lost the most money investing in Telstra!
    Since K. Rudd got the leadership of this country I have lost, roughly, about $200,000.
    Oh, how I love the Labor Party!

  14. Robbie Stephens says:

    Gee if you people spent as much time using your time for charitable work, instead of trying to shore up your own portfolios, your work would actually be of benefit to Australians in need.

    All these letters to politicians, using disproved NWAT rhetoric, trying to persuade them to help “your” bank account, wow. What true humanitarians you are.

    But as Vasso says, it’s no good trying to reason with you village idiots, especially greedy VI’s, who refuse to see.

    Viva el presidente` Trujillo!

  15. Anthony says:

    I have been away for awhile, but I see D-Day is coming fast, what will Rudd do ? Will the impeccable Mr. Thodey pull a rabbit out of a hat and save the day, (sorry, and regards David).
    I’m not a Telstra shareholder, but I have ridden the average persons internet connection, from Dial Up and a very adequate ADSL connection. Over a period of 7 years the price for the two has become the same. Please excuse my going of the Political situation, and the theme, but these are my thoughts which I feel have been overlooked.

    This situation has so many facets we may just as well call a jeweller to come chip a few off, and create something more tangible.

    Personally the NBN sounds like a big farce.

    I would insist K. Rudd attend a suitable Technical College, or University, to obtain a Certificate, OR more suitably a Diploma in Computer Science, or similar, before being let near anything to do with the Web, The Internet, and Telstra.

    Also I feel we all need consensus on what do we use the Internet for; and thus, why do we want it at all.

    A cenus of Businesses, Departments, Schools, Uni’s, etc. needs to be done to align what sensible hardware should be laid down for a NBN before anything is done.

    It is really fine to have lightening fast Broadband, but if we are only using text, i.e., Email, and small items obviously the lightening fast speeds are useless.
    That is not to say that we don’t need good fast speeds available. But if it is to download illegal material, such as Movies, Concerts, Porn, whatever, we will just be adding fuel to the fire of criminal activity on the Net.

    How fast does a Virus infect a Network, let’s say in the Taxation Office ? Nanoseconds, …poof off go all our records to some place were they can make more use of all our details in a criminal way than the Government of Australia could ever do !

    To be clear about what I’m saying; at least do some basic research as to what we need as a Nation as far as infrastructure. What’s the point of buying a Rolls Royce, when a Volkswagon will do, in most cases ?

    Plus some basic computer science education must be paramount on the To Do list.
    By opening up a huge fast network we will also be inviting the bad things that happen online to happen quicker.
    So the Governments “Filter” will cope with all this. We already have seen the Government doesn’t have the knowledge to create an effective Filter, and there are so many decent ones already, which seems to be unknown to the computer illiterate idiots in Canberra.

    Great things can be done in a positive socially enhancing way online, and the World can work efficiently online, countless countries doing fine business, and social growth. But someone has to take charge, or oversee, and that person needs a helluva lot of Advanced Degrees in Science to even have an inkling to build or advise on a NBN.

    Work Smart Australia, we only get one shot at this !

  16. Vasso Massonic says:

    According to the AFR ” The Rudd government has gained ground in its quest to restructure Telstra after Family First senator Steve Fielding said he might back the plan if the company was stalling on a commercial deal with Communications Minister Stephen Conroy.

    We sent the following E-mail to the senator today.

    Dear Senator Fielding,

    We read with much concern that you seem to be under the impression that Telstra may be stalling in their negotiations with NBN Co.’s chief executive Mike Quigley for monetary advantage. The historical fact is that Telstra shareholders bought, in good faith, the business for $65 billion which has been eroded to some $40 billion through manipulation by a succession of Federal Governments. Hence, the current board’s prudence. Which, appears to be misinterpreted as a stalling tactic, and is understandable.

    We are talking about a real threat to capitalisation amounting to $108 billion (65 + 43) a matter that must not be rushed. Only fools rush in.

    Every facet of this hairy venture must be examined in minute detail because our Telecommunications and the livelihood of millions upon millions of Australians are at stake. For example, during a session with telco business users in Sydney Mike Quigley intimated that the NBN service would be wholesale only, which a step in the right direction but he is reported to have stated that most large businesses already have dedicated fiber installed in their head offices and CBD premises by retail providers and that NBN would not replicate those links, yet the bill under review outlaws some of Telstra’s cables?

    We are confident that you will come to the right decision without fear or favour.

    Kind regards

    Victoria & Vasso Massonic

    Retired Teltra shareholders.

  17. Robert Buckley says:

    When will you fat leaches realize the beast is dead, there is no blood left, you have had a good run of exploiting the Australian people with an unfair advantage, you will now be forced to compete in a fair democratic environment, this will have the effect of the rat’s finally having to leave the ship, hoping to get another free ride on some other beast, (these parasites need to be exterminated) they are cold greedy people whose only foresight is to line their wallet at the expense of other Australians.

    Services, like the communications, water, natural gas, petroleum are vital services to all Australian’s and should be owned by the Australian people, not handed over to those greedy cold hearted parasites.

    The good news is that it’s a changing world & times are a changing, if you are complacent enough you will drown in your own pool of greed, just like the weather there is no guarantee that all things remain as they have in the past. 

  18. Vasso Massonic says:

    Addendum.

    E- mail to Senators: Fielding, Minchin, Ludlam, Milne & Xenophon

    Dear Senator Fielding

    NBN Co supremo let the cat out of the bag. Screw Telstra thus be able to afford to deploy a cheap alternative, at the expense and disruption of Telstra, its 30,000 staff, 9 million customers and 1.4 million shareholders. The report in The AFR on Friday makes his agenda crystal clear.

    Here are a few pertinent extracts, Courtesy: The Australian Financial Review Friday 12 March 2010.

    “Telstra and the NBN Co remain billions of dollars apart on a deal that would see Telstra paid to transfer millions of customers from its ubiquitous copper network to the NBN.”……

    “We are acutely conscious in the company that we are using public money to build the network so we are trying to make sure that we design it and build it at as cost effective as we can” Mr. Quigley told the audience in Sydney”……….

    Yet he is prepared to splash $450,000 pa pay on a Minister’s mate etc.!!!!

    “He also sought to dismiss speculation that the NBN Co would have to charge very high prices to be financially viable. ” We are going to price with reference to existing services….. So if you hear all this stuff about $200 (per month per line) wholesale access prices, don’t worry about that – we will not be pricing at those sorts of levels”…… continued

    This whole affair is fast becoming too ridiculous for words.

    Vasso Massonic

    Telstra Shareholder

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