A new view on communications
Filed under: business, corporate, innovation, social media
Telstra CEO David Thodey explains why Telstra Exchange is more than just a blog.
Transcript:
Welcome to Telstra Exchange – our innovative new website where all Australians can exchange views about communications and technology.
Telstra Exchange is a blogging website… But it’s more than that. It’s a symbol, too, of our new approach to communications here at Telstra.
That means it’s a place for you to tell us how you feel, especially about innovation and technology.
- Which products and services make the biggest difference to your life?
- How can communications be used to make Australia a better place?
- What new products or services would you like to make your life simpler and easier?
These are some of the issues we’ll cover here in the coming months.
And your comments will help us plan for the future, and make decisions, that improve the types of products and services we offer all Australians.
That’s why we want to hear from you.
Telstra is a great Australian company – but we can do better by knowing what you want.
First, we need to listen …and Telstra Exchange is our listening post.
And now, it’s over to you.
















Ooh BTW, my latest disclaimer (being totally honest – as I always am)…I am no longer one of you. Took my 7.5% profit and sold out of TLS.
Just not willing to wait for Telstra to stop pussyfooting and get on with the NBN. I thought the new management were going to get things done, but… Not all their fault I know, the government are equally stubborn.
Having said that, I again reaffirm that I would like to see Telstra agree with the government NOW. If they do and Telstra shares spike, as I believe they will (or a special dividend is declared) “great”!
The non-greedy, hard done by, average retirees and mums and dads, who have done it tough, thoroughly deserve it.
Let’s now hope commonsense prevails and the NWAT brigade and their silly ideas are put to rest, once and for all…
Brendan refering to, and after consideration of your suggested rule that all Exchange prticipants desist from hurtful references to others I agree totally that this action will be a good thing. It was certainly not my desire, or intention, to be disrespectful to others and will make sure that any future correspondence from myself will not contain personal critical reflection on fellow Exchange Posters. Your perusal as monitoring Editor to delete the referral to personal details of others (Shareholding of those involved etc) is greatly appreciated. Thank you once again and every best wish in your endeavours to empower Telstra to better serve Australia.
I have trouble being enthused by the mere thought of a big spend of our tax dollars (43 billion) and reaching that delusionary pot of gold (FTTH NBN) at the end of the long march leading to the end of the rainbow in eight years time.
What I really aspire to, is the here and now.
Much like, the words of wisdom from the Telstra master of the old school – Telstra’s chief operating officer Michael Rocca.
“We have more in the pipeline and an integrated Telstra Operations is well placed to deliver innovative, next-generation products and services across smart, integrated networks with first-class IT,” Rocca said in an announcement to the company’s staff.
Extract Courtesy:
http://www.zdnet.com.au/telstra-grants-rocca-coo-role-339302837.htm
Innovative, next-generation products that surpass …..”The volcanic ash from Iceland left business people stranded in Europe for over a week. But it’s been business as usual for Ramsay Healthcare’s operations, thanks to Telstra’s High Definition Video Conferencing technology”… must, surely be, be Australia’s great expectation.
Extract: Courtesy:
http://www.telstraenterprise.com/productsservices/enterprisecommunications/conferencingcollaboration/Pages/VideoConferencing.aspx?te=gco0010
One thing I learnt in Africa, is that the leopard can’t change its spots.
Also, It seems some here are unable to distinguish between ‘Growth stocks’ and ‘Value stocks’
Utilities are clearly in the latter group, and thrive by its value generation in lieu of CapAp. In Telstra’s case, a constant grossed-up dividend yield in the upper range of 12.54% pa
Lastly, I have better things to do.
http://www.theaustralian.com.au/business/stephen-conroy-confident-of-nbn-deal/story-e6frg8zx-1225862269632
['THE federal government is confident of reaching an agreement with Telstra for the telco to shift its network traffic to the $43 billion national broadband network. It also plans to reintroduce legislation to split the company in two next week.']
['Speaking after a business breakfast in Melbourne yesterday, Communications Minister Stephen Conroy said he would release the findings of an implementation study by business consultants KPMG and McKinsey this week, but would not respond to it until a period of community consultation was complete. He was confident the study would support the economic case for building the NBN, regardless of the nature of Telstra's involvement.']
Hope the Deal is done is sealed Robbie.. Otherwise Teltras fate may well be done and sealed if it hasnt..
Boston Consulting calculated Telstra’s five-year shareholder return at zero, which is not a great score for a monopoly.
On May 18 last year the stock closed at $3.20, and yesterday at $3.14. In that period the S&P 200 index gained 27 per cent, or close to 1000 points.
Vasso
It looks like the 50ton BULLS have already been let loose in TASMANIA. ( item vasso attached yesterday )
This type of field work is TOTALLY UNACCEPTABLE.
This is what can be seen. What is the damage we CANNOT see.
If this is how they are putting the outside plant in, how are they going to do the rest of the work we cannot see.
I recall a comment to me about an ex telstra staff member who had pride in his exchange and when he saw what had been done since he had left cried and stated he NEVER wanted to see it again.
From what I can make out it is the other providers just doing as they like and Telstra having no say.
Telstra also has problems with contractors they use. I witnessed a case where their actions in combination with other workers,r may have caused very serious injury by not taking precautions.( It was luck)
Is the same going to happen with the NATIONAL BROADBAND NETWORK. Go in and just do whatever they want. It appears it may be from field indications in Tasmania.
Our main concern should be on this area to show the communications service that customers need. When we have this right then we can look at the shareprice. A lot of you are building the rooms before the foundations.
Brendan O’Keefe It is nice to see your comment.
When I started with the PMG back in 1965 and on to I retired in 2004 my main aim was SERVICE to Australia in communications.
My first concern was always Customer Service. To provide them the best. Making sure work was done first before looking at how much I would be paid.
This was always before wages, etc.
Is this the case with people today!!!!!!!!
I DO NOT THINK SO.
Most have the method of how can I get rid of this customer quickly with little work. Customer left LOST.
Talk down to a customer to get rid of them.
Trying the best to end call as quickly as possible. To show they are more effective.
Thinking all the time how much will they make today.
Send them through systems which the customer cannot understand.
Consultants with NO Understanding and experience taking calls.
We need
Customer Service Number 1
Customer is treated as the most important person.
Take extra time if required to get job done. ( Work into lunchtime or afterhours)
Take time out to provide service. ( even after hours)
This site needs to identify customer relationship problems so they can be solved.
I read the Australian artical on \Conroy confident of an NBN deal\ and I am so disillusioned by his persistant bully tactics.
He just does not get it.
Australians do not respond favourably to people who try and get their way with this type of behaviour.
This is another clink in the armour of a party that has been given the privelege of forming government.
How many grass fires can you attend to before you run out of resources.
Look at the opinion polls, they are telling you to start listening
to your constituents before they decide not to give you
any advice even if you had second thoughts and tried to
consult with them.
It may already be too late.
All good Syd. I’m glad we’re all on the same page now. Have a great time in Alaska, my Uncle tells me the fishing is amazing up there. Stay warm.
Brendan
Seriously, coming here and reading the always biased, flip-flopping comments of a few forever partial Telstra supporters, saves me a fortune in not needing a subscription to the comedy channel…
An example of such humour! Only a two days ago the “magician mathematician” told us (apparently with a straight face) that the NBN was NOT viable because (and listen carefully now) you need to use a growth figure of “6% compounded (what not 18% like Telstra’s FTTN demand) on investments/returns or investment is simply NOT viable”!
Of course I then used that 6% figure, on his TLS shares to find that they are (-63% growth) and certainly NOT a viable investment what-so-ever.
But having done so, today the magician flip-flops, and now tells me, “no Robbie, you are wrong, it isn’t growth (after all) it’s actually the dividend (yield) that matters”! Lol…
UMM, IT WAS “YOUR FIGURES” (THE ONES YOU USED TO DISPARAGE THE NBN) THAT I USED TOO! Hellooo!
Ok, to keep Brendan happy with my friendly demeanour, let’s forget that growth gibberish from a few days ago and simply put that faux pas down to the comedy factor. So that we can concentrate on today’s magic [sic], the yield!
Ok, so if the NBN were to offer investors say a dividend of 14c, fully franked, paid twice yearly, going by today’s magic; that would make the NBN a most viable investment, then? Lol…
Also, speaking of viability, I still haven’t received an answer regarding unprofitable hospitals, roads etc and whether (like your NBN claims) due to their lack of profitability, they should no longer be built (or even closed)?
But unlike you minions here (who will never cede to anything, even reality) I agree the TLS dividend is very attractive. 14c paid twice yearly for a share which is trading only just above $3 is very good.
But realistically, it is intentionally inflated and has to be, doesn’t it? Otherwise having (-63%) growth, while there are many other lucrative growth investment alternatives out there, Telstra would only have two stubborn, biased, dreamer investors left wouldn’t they?
Seeing all of this, I agree again, some leopards will never change their NWAT spots!
Gee I’m agreeable today (must be Brendan’s pep talk, thanks Brendan)!
I agree Paul, Aussies do not like bully tactics…
Think FTTN with demands of both monopoly and maximum ROI of 18%, “or else” (gee 18% ROI, that leaves plenty of room to negotiate down to your claimed, standard 6%, eh Vasso? No apparently not, lol).
Think non-compliant NBN bid (our way or the highway).
Think refusal to switch on ADSL2+
Think stopping legal access to the PSTN
And the piece de resistance, 900 more Telstra employees to be sacked, etc…
So is it becoming even minimally clearer as to why Telstra have so many detractors and have felt the wrath of 2 successive governments of opposite political persuasion?
The problem with many on this site is you are running before you can even crawl.
“You are looking at shareprice and changes at the top before looking at the basics.”
You need understanding and experience at the lower level to build an understanding of what is needed at a higher level. Without this we have massive waste.
We have this problem not only with Telstra but with railways, roads, local council, state governments, hospitals etc. In answer to one comment we do need Hospitals etc but we need them built smarter.
We need to be more productive and working smarter at the lower level.
My only hope is that we do not get given a NBN built by these people just looking at the top picture.
( It appears it will be.)
The network TELSTRA had built was not a simple job. On the crossbar exchange switching equipment( 60’s to 80’s ) over 2000 modifications had to be done to get it to work to Australian conditions. Who is going to get the NBN to work to Australian conditions!!!!!!!
Being innovative is not the only requirement , you need to have results that work. Here we need to show how Telstra can proceed to the future and provide Australia the best.
Great to see Telstra participate on the Whirlpool Forums.. Thanks to Craig, Nick and Jase.. Good work boys..
(Sol and Phil would be turning over in their graves)
NBN implementation study has been released and it looks increasingly like Negotiations with Telstra are failing and the NBN will go it alone if some deal cant be soon.. End of June was mentioned..
I hope this is not the way its going to turn out, as it would be good if Telstra was on board and would be bound to increase share value..
NBN have to justify spending billions on either compensating Telstra or just using those billions to construct the Network without Telstra. The latter is looking more the case.
With the Extraordinarily competitive plans already proposed , it wont be any problem for them to win customerage from Telstra.
Shareholders should be very concerned if no deal is done.
Excellent point Grahame, in relation to those here, focussing on the share price rather than the basics! Bit like worrying about the icing, before the cake…
So whether you realise it or not, with my facetiousness aimed squarely at the greedy, we are certainly in total agreement there!
Sadly, as I have been saying since NWAT, shares/money, are the only thing some here are interested in and can relate to! Nothing else matters to them and I don’t think some even realise they are so clouded by it. Which is why I particularly scoff at two, extra biased, dollar driven individuals! Anyway…
Along with Paul Grenfell, I have been saying for ages, that I believe Telstra and the government need to agree for OUR (as in everybody in Australia’s benefit). Whereas some here, want Telstra, Telstra, Telstra, simply because it suits their portfolio!
In the end we really want the same thing, but for totally different reasons! But Telstra have, due to their own stubborness and greed, are in a tricky situation – join, or compete with the NBN.
So whether you agree they should or not, if the NBN goes ahead without Telstra, that will be a dark day for all Telstra stakeholders, in my opinion!
Hear hear, as usual Paul Grenfell…
I also have better things to do too Mr. M.
But me disproving greedy TLS shareholder lies, in order to obtain a fair deal for all Aussies, not just a small financially biased, outspoken few, is a noble cause… I feel!
With the go ahead of the NBN indicated today TELSTRA needs to show it can do it far superior to the governments NBN. It needs to show the major issues that will come and there is a lot already.
There is one issue that even TELSTRA has MAJOR PROBLEMS with and that is to do with the use of unskilled contractors.
I know of a case very recently where contractors to Telstra were working in a difficult area next to a large brick letterbox and a hole just under 2 metres deep next to it, appeared to not take any precautions. They used it for support which it did not have at the time. They were told at the time not to support themselves on it but they disreguarded the advice. It was noticed later that the letterbox had a slight dip and I advised the council workers but they could not see the issue ahead. A few days later is was very lucky after a ground slip we did not have serious injury or death because it was morning tea time at the time. There was damage to Telstra , water and Electricity conduits etc. The workers working with the hole were local council workers but they did not expect it to fall. I did tell them after the Telstra contractors had left that the letterbox did not appear level but they did not think it would affect them. I was not involved with the actual work but observed it from a safe distance to make sure I knew what had been done in case of problems afterwards as I would of been affected. It was my letterbox on my property on a drain owned by the council.
PLEASE PLEASE We do not want a repeat. Look at the problems we will have. It will cost Australians a LOT more.
I can see THREE MAJOR ISSUE GROUPS. .
1. Damage to present plant by the installation will be massive. ( Look at Tasmania already )
2. Use of unskilled staff in all areas.
3. Connection and providing of SERVICES.
A couple of months back, when Sen Conroy refused to release the McKinsey NBN report, Telstra supporters bagged him.
They bagged him simply because they conceitedly believed the report would show Telstra paramount to any NBN plans.
Here’s what I said 26/3, ZDNet…
“Wouldn’t it be interesting and quite a surprise (particularly for TLS supporters who bag him daily) if Conroy was not tabling the report, because he actually wants to do it the easy way and deal with Telstra… but the report recommends not to!!!” {END}.
Well today –
http://www.theaustralian.com.au/news/nation/national-broadband-network-viable-without-telstra/story-e6frg6nf-1225863104962
http://www.itnews.com.au/News/173975,government-claims-nbn-will-pay-itself-off.aspx
http://www.zdnet.com.au/study-reveals-15-year-nbn-payback-339302902.htm
Another…
http://www.zdnet.com.au/43bn-nbn-not-so-back-of-the-envelope-339302911.htm
TELSTRA you NEED to WAKE UP.
You have joined all the other MAD COMPANIES in the way you are operating and TRUE AUSTRALIANS are FED UP.
I was told about a pillar LID being off and on the ground with no o ne in sight. This is a morning of some heavy rain.
I gave him a number to call and he called back lost.
I called for him and NO WONDER he GOT LOST. I almost through my phone out the window in TOTAL FRUSTRATION. It took 17:24 minutes to finally get a job lodged. This is going through systems which do not relate to this situation. Also I was placed in the billing area operator which I did not ask for. Then when I finally got through to faults I rate the operator ability extremely low. It appears you have operators who have NO IDEA what they are doing.
This backs up my previous messages on this site.
It appears you have got rid of experience and ability and replaced with very unskilled staff on the workface. Your systems also give indications of being VERY POOR for the CUSTOMER.
WAKE UP TELSTRA.
” Today WHO is responsible for TELSTRA’s PLANT ( Cable,conduit,PILLARs etc ) and what is the number for the public to report problems ” ( It may not affect that customer’s home phone, so that number is useless ”
The above problem was obtained by calling the number on the TELSTRA bill.