Spiros Kotsialos is an entrepreneur working with Chatty Kidz, one of the teams in Telstra’s start-up accelerator, muru-D. Read about a Chatty Kidz project below.
It’s great to tell you about a project I’m passionate about. My background is in publishing and technology, so to build an app that combines these two areas in such a practical way is a great opportunity to make a meaningful difference.
We’re all living in a rapidly changing, ever evolving and increasingly mobile-centric world. We expect speed and intimacy in our dealings with organisations and of course, our customers expect that from us.
At Telstra, we’re always looking at ways to serve our customers better. Over the past 12 months (in conjunction with IT and our technology partners, Infosys and Oracle) my team have been working to improve the customer experience by increasing the responsiveness and productivity of our frontline sales team.
What have they been working so hard on? An enhanced mobile and desktop Customer Relationship Manager (CRM) user interface. This new interface is all about taking the pain out of sales administration, freeing our people so they can spend more time doing what they do best: solving customer business challenges.
Today Telstra announced an assistance package for its residential and small business customers in areas of Far North Queensland who have lost services as a result of the impacts of Tropical Cyclone Ita.
Telstra’s relief packages are determined by the nature and scale of the specific event and include:
- Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault e.g. due to flooding, storm damage, evacuation for public safety).
- Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
- Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service, can also make local and STD calls on their mobile at fixed line rates, in accordance with their selected Telstra home phone or BusinessLine plan (limited to one designated Telstra mobile per affected household or business)
These offers are applicable while customers remain without their Telstra fixed line service until network damage in the area due to the natural disaster is repaired, or while customers remain evacuated, for a maximum period of 3 months from the date of the natural disaster.
Smartphones are part of our everyday lives. More than seven in ten of our customers now own one. We know they can act like our personal assistants, taking our calls, text messages, informing us about the weather or upcoming meetings and social events.
But this integration into our everyday lives is now taking on a new role. According to new research Telstra commissioned to understand the role of technology in health and fitness, we’re now using our smartphones as pocket Personal Trainers (PTs).
We asked around 1,200 Aussies about how they use their smartphones to support their health and the results were surprising. Over a quarter of us use our smartphone as a pocket PT helping track fitness goals, improve their health and lose weight.