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Oct
21
2014
im-a-customer-too-thumb

by David Thodey

The customer landscape is shifting as digital technologies enable new ways to conduct business and new business models.

Few would have dreamed, even as recently as 10 years ago, the extent to which customers are now connecting with businesses online, buying products and services online, raising and resolving issues online, and sharing their views on the quality of the experience with their own online communities.

Oct
20
2014
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by Jamie Waterhouse

It’s time again for the Australian Digital Summit hosted by Telstra, and it’s hard to believe a whole year has passed!

Here at Telstra, a lot has happened in digital in that year, including launching our Digital First program and opening the Telstra Digital Transformation Centre in Sydney (to name a few!).

I’m delighted again to be live blogging again from the event this year. Follow my updates below.

Oct
17
2014
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by Justin Blatchford

Chances are that if you live in a capital city, you rarely give the distance to your closest Telstra store a second thought.

But our customers come from far and wide and some of them have to travel anywhere from 50 to 100km (or more!) to see us in store. It was this fact that led to the birth of the Telstra Check-In Bus tours.

If you live in an area that doesn’t have a Telstra store or dealer and have nowhere to turn for answers to those little tech or billing questions, that’s okay – perhaps Telstra may come to you for a week!

Oct
17
2014
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by Sally Knight

The Telstra Road to Discovery’s Master Class series is back for another year, where music lovers from across the country can connect with leading music industry heavyweights.

The second session on Song Writing will air on Monday 20 October at 8pm AEDST and feature multi-award winning producer and songwriter Styalz Fuego, Eskimo Joe’s Kav Temperley and Mushroom Publishing’s Linda Bosidis.

I caught up with Styalz to chat about his role in creating some of the most successful home grown chart hits of the past ten years. Illy, 360, Owl Eyes, Aston Shuffle, Stan Walker, Diafrix, Elizabeth Rose and Seth Sentry are just some of the names with whom he has worked!

Oct
16
2014
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by Tim O'Leary

New communications technologies have created a more connected world, fundamentally changing how we live and work. This has profound implications for the environment and how we address challenges such as climate change and low carbon growth as detailed in Telstra’s Environment Strategy.

The explosion of next generation technologies – from smart networks to smart devices, personalised apps to social media – has created a digital world that for most of us was probably unthinkable just 10 years ago.

New technologies offer the opportunity to help address some of today’s most pressing social and environmental challenges, from providing healthcare solutions via teleconference in regional and remote locations to reducing carbon emissions by helping people meet virtually without the need for travel.

Our Environment Strategy is based on maximising these opportunities to deliver improved environmental outcomes while also driving improved efficiency and productivity.

Current contributors

David Thodey

Chief Executive Officer

Telstra

Jamie Waterhouse

Social Media Adviser

Corporate Affairs

Justin Blatchford

Local Social Media Community Manager SA/NT

Corporate Affairs, Telstra

Sally Knight

Editor

Telstra Road to Discovery